//客户回访/投诉结果方法
#region 成员方法
/// <summary>
/// 更新一条数据
/// </summary>
public bool UpdateCustomerCallbackResult(EyouSoft.Model.CompanyStructure.CustomerCallBackResultInfo model)
{
return(Dal.UpdateCustomerCallbackResult(model));
}
protected void Page_Load(object sender, EventArgs e)
{
//判断权限
if (!CheckGrant(global::Common.Enum.TravelPermission.客户关系管理_质量管理_新增回访))
{
Utils.ResponseNoPermit(global::Common.Enum.TravelPermission.客户关系管理_质量管理_新增回访, true);
return;
}
string method = Utils.GetFormValue("hidMethod");//操作
ucPeople1.IsVisist = true;
ucPeople1.isRequiredVisiterName = true;
ucPeople1.VisiterName = SiteUserInfo.ContactInfo.ContactName;
if (method == "save")
{
#region 添加客户回访
string showMess = "数据保存成功！";
bool result = false;
EyouSoft.BLL.CompanyStructure.Customer custBll = new EyouSoft.BLL.CompanyStructure.Customer();
EyouSoft.Model.CompanyStructure.CustomerCallBackInfo custVisistModel = new EyouSoft.Model.CompanyStructure.CustomerCallBackInfo();
List <EyouSoft.Model.CompanyStructure.CustomerCallBackResultInfo> resultList = new List <EyouSoft.Model.CompanyStructure.CustomerCallBackResultInfo>();
EyouSoft.Model.CompanyStructure.CustomerCallBackResultInfo infoModel = new EyouSoft.Model.CompanyStructure.CustomerCallBackResultInfo
{
Car = (byte)ucContent1.LevelCar,
DepartureTime = ucContent1.LeaveDate,
Guide = (byte)ucContent1.LevelGuideService,
Hotel = (byte)ucContent1.LevelHotelCondition,
Journey = (byte)ucContent1.LevelTravel,
meals = (byte)ucContent1.LevelFood,
RouteID = Utils.GetInt(ucContent1.RouteId),
RouteName = ucContent1.RouteName,
Shopping = (byte)ucContent1.LevelShopping,
Spot = (byte)ucContent1.LevelLandScape,
Remark = ucContent1.Remark
};
resultList.Add(infoModel);
custVisistModel.CustomerCallBackResultInfoList = resultList;
custVisistModel.Time = ucPeople1.VisistDate;
custVisistModel.CompanyId = CurrentUserCompanyID;
custVisistModel.CallBacker = ucPeople1.VisiterName;
custVisistModel.CustomerName = ucPeople1.ByVisisterCompany; //被访客户
custVisistModel.CustomerId = Utils.GetInt(ucPeople1.ByVisisterCompanyId); //被访客户ID
custVisistModel.CustomerUser = ucPeople1.ByVisisterName; //被访人
custVisistModel.Remark = Utils.InputText(txtRemarkP.Value); //备注
custVisistModel.IsCallBack = EyouSoft.Model.EnumType.CompanyStructure.CallBackType.回访;
result = custBll.AddCustomerCallBack(custVisistModel);
if (!result)
{
showMess = "数据保存失败！";
}
if (result)
{
MessageBox.ResponseScript(this, string.Format(";alert('{0}');window.parent.location='/CRM/customerservice/CustomerVisit.aspx';window.parent.Boxy.getIframeDialog('{1}').hide()", showMess, Utils.GetQueryStringValue("iframeId")));
}
else
{
MessageBox.ShowAndRedirect(this, "数据保存失败！", this.Request.Url.ToString());
}
#endregion
}
}
protected bool hasPermit;//是否有修改权限
protected void Page_Load(object sender, EventArgs e)
{
string method = Utils.GetFormValue("hidMethod"); //操作
string mtype = Utils.GetQueryStringValue("mtype"); //获取判断是否是回访内容，都则为投诉
int id = Utils.GetInt(Utils.GetQueryStringValue("id"));
#region 判断权限
if (mtype == "visit")
{
if (CheckGrant(global::Common.Enum.TravelPermission.客户关系管理_质量管理_修改回访))
{
hasPermit = true;//是否显示保存按钮
}
}
else
{
if (CheckGrant(global::Common.Enum.TravelPermission.客户关系管理_质量管理_修改投诉))
{
hasPermit = true;//是否显示保存按钮
}
}
#endregion
EyouSoft.BLL.CompanyStructure.Customer custBll = new EyouSoft.BLL.CompanyStructure.Customer();//客户bll
//投诉或回访结果
IList <EyouSoft.Model.CompanyStructure.CustomerCallBackResultInfo> resultList = custBll.GetCustomerCallbackResultList(id);
EyouSoft.Model.CompanyStructure.CustomerCallBackResultInfo infoModel = null;//投诉或回访实体
if (resultList != null)
{
infoModel = resultList.FirstOrDefault();
}
if (method == "save")
{
#region 保存投诉或回访
if (infoModel == null)
{
infoModel = new EyouSoft.Model.CompanyStructure.CustomerCallBackResultInfo();
}
infoModel.Car = (byte)ucContent1.LevelCar;
infoModel.DepartureTime = ucContent1.LeaveDate;
infoModel.Guide = (byte)ucContent1.LevelGuideService;
infoModel.Hotel = (byte)ucContent1.LevelHotelCondition;
infoModel.Journey = (byte)ucContent1.LevelTravel;
infoModel.meals = (byte)ucContent1.LevelFood;
infoModel.RouteID = Utils.GetInt(ucContent1.RouteId);
infoModel.RouteName = ucContent1.RouteName;
infoModel.Shopping = (byte)ucContent1.LevelShopping;
infoModel.Spot = (byte)ucContent1.LevelLandScape;
infoModel.CustomerCareforId = id;
infoModel.Remark = ucContent1.Remark;
//如果不是客户来访则取投诉意见
if (mtype == "visit")
{
ucContent1.IsVisist = true;
//保存投诉
}
string showMess = custBll.UpdateCustomerCallbackResult(infoModel) ? "数据保存成功！" : "数据保存失败！";
MessageBox.ResponseScript(this, string.Format(";alert('{0}');window.parent.Boxy.getIframeDialog('{1}').hide()", showMess, Utils.GetQueryStringValue("iframeId")));
#endregion
}
else
{
#region 初始化投诉或回访结果
if (infoModel != null)
{
ucContent1.LevelCar = infoModel.Car; //车辆安排
ucContent1.LevelFood = infoModel.meals; //餐饮
ucContent1.LevelGuideService = infoModel.Guide; //导游
ucContent1.LevelHotelCondition = infoModel.Hotel; //酒店
ucContent1.LevelLandScape = infoModel.Spot; //景点
ucContent1.LevelShopping = infoModel.Shopping; //购物安排
ucContent1.LevelTravel = infoModel.Journey; //行程
ucContent1.RouteId = infoModel.RouteID.ToString(); //线路ID
ucContent1.RouteName = infoModel.RouteName; //线路名称
ucContent1.Remark = infoModel.Remark; //备注
ucContent1.LeaveDate = infoModel.DepartureTime; //出团时间
//如果不是来访客户则显示投诉意见
}
if (mtype == "visit")
{
ucContent1.IsVisist = true;
}
#endregion
}
}
