/// <summary>
/// 增加一条数据
/// </summary>
public long Insert(Entities.WorkOrderRevert model)
{
int intVal = 0;
Entities.WorkOrderReceiver receiver = new Entities.WorkOrderReceiver();
Entities.WorkOrderLog log = new Entities.WorkOrderLog();
receiver.OrderID = model.OrderID;
receiver.CallID = model.CallID;
receiver.CreateTime = DateTime.Now;
receiver.CreateUserID = model.CreateUserID;
receiver.ReceiverDepartName = model.ReceiverDepartName;
receiver.RevertContent = model.RevertContent;
if (int.TryParse(model.ReceiverID, out intVal))
{
receiver.ReceiverUserID = intVal;
}
log.CreateTime = model.CreateTime;
log.CreateUserID = model.CreateUserID;
log.OrderID = model.OrderID;
log.LogDesc = GetLogDescByModel(model);
int recid = BLL.WorkOrderReceiver.Instance.Insert(receiver);
log.ReceiverRecID = recid;
BLL.WorkOrderLog.Instance.Insert(log);
return(recid);
}
/// <summary>
/// 更新一条数据
/// </summary>
public int Update(Entities.WorkOrderRevert model)
{
int ReturnID = 0;
int intVal = 0;
Entities.WorkOrderReceiver receiver = new Entities.WorkOrderReceiver();
Entities.WorkOrderLog log = new Entities.WorkOrderLog();
receiver = BLL.WorkOrderReceiver.Instance.GetWorkOrderReceiver((int)model.WORID);
log = BLL.WorkOrderLog.Instance.GetWorkOrderLogByReceiverRecID((int)model.WORID);
if (receiver != null && log != null)
{
receiver.CallID = model.CallID;
receiver.ReceiverDepartName = model.ReceiverDepartName;
receiver.RevertContent = model.RevertContent;
if (int.TryParse(model.ReceiverID, out intVal))
{
receiver.ReceiverUserID = intVal;
}
log.LogDesc = GetLogDescByModel(model);
ReturnID = BLL.WorkOrderReceiver.Instance.Update(receiver);
BLL.WorkOrderLog.Instance.Update(log);
}
return(ReturnID);
}
private static string GetLogDescByModel(Entities.WorkOrderRevert model)
{
Dictionary <string, string> logDescDic = new Dictionary <string, string>();
logDescDic.Add("ProvinceName", model.ProvinceName);
logDescDic.Add("CityName", model.CityName);
logDescDic.Add("AttentionCarBrandName", model.AttentionCarBrandName);
logDescDic.Add("AttentionCarSerialName", model.AttentionCarSerialName);
logDescDic.Add("AttentionCarTypeName", model.AttentionCarTypeName);
logDescDic.Add("CategoryName", model.CategoryName);
logDescDic.Add("Contact", model.Contact);
logDescDic.Add("ContactTel", model.ContactTel);
logDescDic.Add("CountyName", model.CountyName);
logDescDic.Add("CRMCustID", model.CRMCustID);
logDescDic.Add("CustName", model.CustName);
logDescDic.Add("PriorityLevelName", model.PriorityLevelName);
logDescDic.Add("ReceiverName", model.ReceiverName);
logDescDic.Add("SaleCarBrandName", model.SaleCarBrandName);
logDescDic.Add("NominateActivity", model.NominateActivity);
logDescDic.Add("SaleCarSerialName", model.SaleCarSerialName);
logDescDic.Add("SaleCarTypeName", model.SaleCarTypeName);
logDescDic.Add("SelectDealerID", model.SelectDealerID);
logDescDic.Add("SelectDealerName", model.SelectDealerName);
logDescDic.Add("TagName", model.TagName);
logDescDic.Add("Title", model.Title);
logDescDic.Add("WorkOrderStatus", model.WorkOrderStatus);
logDescDic.Add("LastProcessDate", model.LastProcessDate);
logDescDic.Add("DataSource", model.DataSource);
string logDesc = BLL.WorkOrderLog.Instance.GetLogDesc(logDescDic);
return(logDesc);
}
private Entities.WorkOrderRevert LoadSingleWorkOrderRevert(DataRow row)
{
Entities.WorkOrderRevert model = new Entities.WorkOrderRevert();
if (row["WORID"].ToString() != "")
{
model.WORID = long.Parse(row["WORID"].ToString());
}
model.OrderID = row["OrderID"].ToString();
model.RevertContent = row["RevertContent"].ToString();
model.CategoryName = row["CategoryName"].ToString();
model.DataSource = row["DataSource"].ToString();
model.CustName = row["CustName"].ToString();
model.CRMCustID = row["CRMCustID"].ToString();
model.ProvinceName = row["ProvinceName"].ToString();
model.CityName = row["CityName"].ToString();
model.CountyName = row["CountyName"].ToString();
model.Contact = row["Contact"].ToString();
model.ContactTel = row["ContactTel"].ToString();
model.PriorityLevelName = row["PriorityLevelName"].ToString();
model.LastProcessDate = row["LastProcessDate"].ToString();
model.IsComplaintType = row["IsComplaintType"].ToString();
model.Title = row["Title"].ToString();
model.TagName = row["TagName"].ToString();
model.WorkOrderStatus = row["WorkOrderStatus"].ToString();
model.ReceiverID = row["ReceiverID"].ToString();
model.ReceiverName = row["ReceiverName"].ToString();
model.ReceiverDepartName = row["ReceiverDepartName"].ToString();
model.IsSales = row["IsSales"].ToString();
model.AttentionCarBrandName = row["AttentionCarBrandName"].ToString();
model.AttentionCarSerialName = row["AttentionCarSerialName"].ToString();
model.AttentionCarTypeName = row["AttentionCarTypeName"].ToString();
model.SelectDealerID = row["SelectDealerID"].ToString();
model.SelectDealerName = row["SelectDealerName"].ToString();
model.NominateActivity = row["NominateActivity"].ToString();
model.SaleCarBrandName = row["SaleCarBrandName"].ToString();
model.SaleCarSerialName = row["SaleCarSerialName"].ToString();
model.SaleCarTypeName = row["SaleCarTypeName"].ToString();
model.IsReturnVisit = row["IsReturnVisit"].ToString();
if (row["CreateTime"].ToString() != "")
{
model.CreateTime = DateTime.Parse(row["CreateTime"].ToString());
}
if (row["CreateUserID"].ToString() != "")
{
model.CreateUserID = int.Parse(row["CreateUserID"].ToString());
}
if (row["CallID"].ToString() != "")
{
model.CallID = Int64.Parse(row["CallID"].ToString());
}
if (row.Table.Columns.Contains("DemandID"))
{
if (row["DemandID"] != null)
{
model.DemandID = row["DemandID"].ToString();
}
}
return(model);
}
public Entities.WorkOrderRevert GetWorkOrderRevertByCallID(Int64 CallID)
{
Entities.WorkOrderRevert model = new Entities.WorkOrderRevert();
Entities.QueryWorkOrderReceiver query = new QueryWorkOrderReceiver();
query.CallID = (long)CallID;
int totalCount = 0;
DataTable dt = BLL.WorkOrderReceiver.Instance.GetWorkOrderReceiver(query, "", 1, 9999, out totalCount);
if (dt != null && dt.Rows.Count > 0)
{
model = GetWorkOrderRevert(long.Parse(dt.Rows[0]["RecID"].ToString()));
}
else
{
model = null;
}
return(model);
}
//绑定工单回复表信息
private Entities.WorkOrderRevert bindWorkOrderRevert(out string msg)
{
msg = string.Empty;
string errMsg = string.Empty;
Entities.WorkOrderRevert model_Revert = new Entities.WorkOrderRevert();
BLL.ConverToEntitie <Entities.WorkOrderRevert> converRevert = new BLL.ConverToEntitie <Entities.WorkOrderRevert>(model_Revert);
errMsg = converRevert.Conver(RevertData);
if (errMsg != "")
{
msg = "{'result':'false','msg':'给对应实体赋值时出错，操作失败！'}";
return(model_Revert);
}
model_Revert.CreateTime = operTime;
model_Revert.CreateUserID = operUserID;
return(model_Revert);
}
private void NewEstablished(out string msg)
{
int logUser = BLL.Util.GetLoginUserID();
//插入工单回复信息
Entities.WorkOrderRevert workorderrevert = new Entities.WorkOrderRevert();
workorderrevert.OrderID = TaskID;
workorderrevert.CreateTime = DateTime.Now;
workorderrevert.CreateUserID = logUser;
Int64 _callID = 0;
if (Int64.TryParse(CallID, out _callID))
{
}
workorderrevert.CallID = _callID;
workorderrevert.ReceiverDepartName = BitAuto.YanFa.SysRightManager.Common.UserInfo.Instance.GetDistrictNameByUserID(Convert.ToInt32(logUser));
long ival = BLL.WorkOrderRevert.Instance.Insert(workorderrevert);
msg = "{'worid':'" + ival + "'}";
}
private Entities.WorkOrderRevert GetWorkOrderRevertByLogDesc(string LogDesc)
{
Entities.WorkOrderRevert model = new Entities.WorkOrderRevert();
PropertyInfo[] myfList = typeof(LogDesc).GetProperties();
LogDesc checkInfo = (LogDesc)Newtonsoft.Json.JsonConvert.DeserializeObject(LogDesc, typeof(LogDesc));
if (checkInfo != null)
{
for (int i = 0; i < myfList.Length; i++)
{
PropertyInfo p = typeof(Entities.WorkOrderRevert).GetProperty(myfList[i].Name);
if (p != null)
{
object val = myfList[i].GetValue(checkInfo, null);
p.SetValue(model, val, null);
}
}
}
return(model);
}
/// <summary>
/// 得到一个对象实体
/// </summary>
public Entities.WorkOrderRevert GetWorkOrderRevert(long WORID)
{
Entities.WorkOrderReceiver receiver = BLL.WorkOrderReceiver.Instance.GetWorkOrderReceiver((int)WORID);
Entities.WorkOrderLog log = BLL.WorkOrderLog.Instance.GetWorkOrderLogByReceiverRecID((int)WORID);
Entities.WorkOrderRevert model = new Entities.WorkOrderRevert();
if (receiver != null && log != null)
{
model = GetWorkOrderRevertByLogDesc(log.LogDesc);
model.CallID = receiver.CallID;
model.CreateTime = receiver.CreateTime;
model.CreateUserID = receiver.CreateUserID;
model.OrderID = receiver.OrderID;
model.ReceiverDepartName = receiver.ReceiverDepartName;
model.ReceiverID = receiver.ReceiverUserID.ToString();
model.WORID = receiver.RecID;
model.AudioURL = receiver.AudioURL;
return(model);
}
else
{
return(null);
}
}
private void BindData()
{
if (OrderID != string.Empty)
{
GetEstablishStr();
string orderBy = ViewType == 1 ? orderByDesc : orderByAsc;
DataTable dt = BLL.WorkOrderRevert.Instance.GetWorkOrderRevertByOrderID(OrderID, orderBy);
if (dt != null && dt.Rows.Count > 0)
{
int worid;
if (ViewType == 2)
{
worid = int.Parse(dt.Rows[0]["RecID"].ToString());
dt.Rows.RemoveAt(0);
modelRevert = BLL.WorkOrderRevert.Instance.GetWorkOrderRevert(worid);
Entities.WorkOrderInfo info = BLL.WorkOrderInfo.Instance.GetWorkOrderInfo(OrderID);
hlDemandDetails.Text = info.DemandID;
hlDemandDetails.NavigateUrl = ConfigurationManager.AppSettings["DemandDetailsUrl"] + "?DemandID=" + info.DemandID + "&r=" + new Random().Next();
hlDemandDetails.Target = "_blank";
if (string.IsNullOrEmpty(hlDemandDetails.Text))
{
liDemand.Visible = false;
}
else
{
liDemand.Visible = true;
}
}
}
repeaterTableList.DataSource = dt;
repeaterTableList.DataBind();
}
}
private void PersonalSubmit(out string msg)
{
msg = string.Empty;
try
{
BLL.Loger.Log4Net.Info("【个人工单提交Step1——数据验证】");
#region 验证
validate(out msg);
if (msg != string.Empty)
{
msg = "{'result':'false','msg':'" + msg + "'}";
return;
}
#endregion
#region 插入工单表
Entities.WorkOrderInfo model_WorkOrderInfo = bindWorkOrderInfo(out msg);
if (msg != string.Empty)
{
return;
}
//个人类型增加工单，状态默认-已完成
model_WorkOrderInfo.WorkOrderStatus = (int)Entities.WorkOrderStatus.Completed;
model_WorkOrderInfo.WorkCategory = 1;//工单类型-个人；add lxw 13.9.11
BLL.Loger.Log4Net.Info("【个人工单提交Step2——添加工单开始】");
model_WorkOrderInfo.OrderID = BLL.WorkOrderInfo.Instance.Insert(model_WorkOrderInfo);
BLL.Loger.Log4Net.Info("【个人工单提交Step2——添加工单结束】OrderID=" + model_WorkOrderInfo.OrderID);
//回写IM库
BLL.Loger.Log4Net.Info("【个人工单提交Step3——工单数据回写IM开始】");
UpdateCCWorkOrder2IM(model_WorkOrderInfo);
BLL.Loger.Log4Net.Info("【个人工单提交Step3——工单数据回写IM结束】");
#endregion
//如果有推荐活动，插入WorkOrderActivity表，add lxw 13.1.14
#region 插入推荐活动
if (ActivityIDs != "")
{
string[] aIDs = ActivityIDs.Split(',');
for (int i = 0; i < aIDs.Length; i++)
{
Entities.WorkOrderActivity model_Activity = new Entities.WorkOrderActivity();
model_Activity.ActivityGUID = new Guid(aIDs[i]);
model_Activity.OrderID = model_WorkOrderInfo.OrderID;
model_Activity.CreateTime = operTime;
model_Activity.CreateUserID = operUserID;
BLL.Loger.Log4Net.Info("【个人工单提交Step4——WorkOrderActivity数据入库开始】");
BLL.WorkOrderActivity.Instance.Insert(model_Activity);
BLL.Loger.Log4Net.Info("【个人工单提交Step4——WorkOrderActivity数据入库结束】");
}
}
#endregion
#region 插入工单回复表
Entities.WorkOrderRevert model_Revert = bindWorkOrderRevert(out msg);
if (msg != string.Empty)
{
return;
}
model_Revert.OrderID = model_WorkOrderInfo.OrderID;
model_Revert.ReceiverDepartName = BitAuto.YanFa.SysRightManager.Common.UserInfo.Instance.GetDistrictNameByUserID(operUserID);
model_Revert.WorkOrderStatus = "已完成";
if (CallID != string.Empty)
{
model_Revert.CallID = Int64.Parse(CallID);
}
BLL.Loger.Log4Net.Info("【个人工单提交Step5——WorkOrderRevert数据入库开始】");
BLL.WorkOrderRevert.Instance.Insert(model_Revert);
BLL.Loger.Log4Net.Info("【个人工单提交Step5——WorkOrderRevert数据入库结束】");
#endregion
#region 插入标签
if (TagIDs != string.Empty)
{
string[] array_TagIDs = TagIDs.Split(',');
for (int k = 0; k < array_TagIDs.Length; k++)
{
Entities.WorkOrderTagMapping model_Mapping = new Entities.WorkOrderTagMapping();
model_Mapping.OrderID = model_WorkOrderInfo.OrderID;
model_Mapping.TagID = int.Parse(array_TagIDs[k]);
model_Mapping.Status = 0;
model_Mapping.CreateTime = model_Mapping.ModifyTime = operTime;
model_Mapping.CreateUserID = model_Mapping.ModifyUserID = operUserID;
BLL.Loger.Log4Net.Info("【个人工单提交Step6——插入标签数据入库开始】");
BLL.WorkOrderTagMapping.Instance.Insert(model_Mapping);
BLL.Loger.Log4Net.Info("【个人工单提交Step6——插入标签数据入库结束】");
}
}
#endregion
msg = "{'result':'true','OrderID':'" + model_WorkOrderInfo.OrderID + "'}";
}
catch (Exception ex)
{
BLL.Loger.Log4Net.Error("【个人工单提交】出现方法出现问题：" + ex.Message);
}
}
private void DealerSubmit(out string msg)
{
msg = string.Empty;
try
{
BLL.Loger.Log4Net.Info("【经销商工单提交Step1——参数验证】CallID IS:" + CallID);
#region 验证
validate(out msg);
if (LastProcessDate != string.Empty)
{
DateTime dtLastProcessDate;
if (DateTime.TryParse(LastProcessDate, out dtLastProcessDate))
{
if (dtLastProcessDate < DateTime.Parse(DateTime.Now.ToString("yyyy-MM-dd")))
{
msg += "最晚处理日期不能小于当前时间！<br/>";
}
}
}
if (msg != string.Empty)
{
msg = "{'result':'false','msg':'" + msg + "'}";
return;
}
#endregion
#region 插入工单表
BLL.Loger.Log4Net.Info("【经销商工单提交Step2——绑定工单信息】");
Entities.WorkOrderInfo model_WorkOrderInfo = bindWorkOrderInfo(out msg);
if (msg != string.Empty)
{
return;
}
string orderCustID = string.Empty;
//根据CRMCustName查询获取CustID
BLL.Loger.Log4Net.Info("【经销商工单提交Step3——根据CRMCustName查询获取CustID开始】");
DataSet ds_CustID = BitAuto.YanFa.Crm2009.BLL.CustInfo.Instance.GetCustIDByNameToCC(model_WorkOrderInfo.CustName);
BLL.Loger.Log4Net.Info("【经销商工单提交Step3——根据CRMCustName查询获取CustID结束】");
if (ds_CustID != null && ds_CustID.Tables.Count > 0 && ds_CustID.Tables[0].Rows.Count > 0)
{
model_WorkOrderInfo.CRMCustID = orderCustID = ds_CustID.Tables[0].Rows[0]["CustID"].ToString();
}
//OperType=1：添加（状态：已完成）；OperType=2：转出（状态：待审核）
model_WorkOrderInfo.WorkOrderStatus = OperType == "1" ? (int)Entities.WorkOrderStatus.Completed : (int)Entities.WorkOrderStatus.Pending;
model_WorkOrderInfo.WorkCategory = 2;//工单类型-经销商；add lxw 13.9.11
model_WorkOrderInfo.DemandID = DemandID;
BLL.Loger.Log4Net.Info("【经销商工单提交Step4——WorkOrderInfo入库开始】");
model_WorkOrderInfo.OrderID = BLL.WorkOrderInfo.Instance.Insert(model_WorkOrderInfo);
BLL.Loger.Log4Net.Info("【经销商工单提交Step4——WorkOrderInfo入库结束】OrderID=：" + OrderID);
//回写IM库
BLL.Loger.Log4Net.Info("【经销商工单提交Step5——工单信息回写IM库开始】");
UpdateCCWorkOrder2IM(model_WorkOrderInfo);
BLL.Loger.Log4Net.Info("【经销商工单提交Step5——工单信息回写IM库结束】");
#endregion
#region 插入工单回复表
BLL.Loger.Log4Net.Info("【经销商工单提交Step6——绑定工单回复信息】OrderID=" + model_WorkOrderInfo.OrderID + ",CallID=" + CallID);
Entities.WorkOrderRevert model_Revert = bindWorkOrderRevert(out msg);
model_Revert.OrderID = model_WorkOrderInfo.OrderID;
if (CallID != string.Empty)
{
model_Revert.CallID = Int64.Parse(CallID);
}
if (msg != string.Empty)
{
return;
}
model_Revert.WorkOrderStatus = OperType == "1" ? "已完成" : "待审核";
BLL.Loger.Log4Net.Info("【经销商工单提交Step7——根据部门获取部门名称开始】");
model_Revert.ReceiverDepartName = BitAuto.YanFa.SysRightManager.Common.UserInfo.Instance.GetDistrictNameByUserID(operUserID);
BLL.Loger.Log4Net.Info("【经销商工单提交Step7——根据部门获取部门名称结束】");
BLL.Loger.Log4Net.Info("【经销商工单提交Step8——工单回复信息入库开始】");
BLL.WorkOrderRevert.Instance.Insert(model_Revert);
BLL.Loger.Log4Net.Info("【经销商工单提交Step8——工单回复信息入库结束】");
#endregion
#region 插入标签
if (TagIDs != string.Empty)
{
string[] array_TagIDs = TagIDs.Split(',');
for (int k = 0; k < array_TagIDs.Length; k++)
{
Entities.WorkOrderTagMapping model_Mapping = new Entities.WorkOrderTagMapping();
model_Mapping.OrderID = model_WorkOrderInfo.OrderID;
model_Mapping.TagID = int.Parse(array_TagIDs[k]);
model_Mapping.Status = 0;
model_Mapping.CreateTime = model_Mapping.ModifyTime = operTime;
model_Mapping.CreateUserID = model_Mapping.ModifyUserID = operUserID;
BLL.Loger.Log4Net.Info("【经销商工单提交Step9——插入标签开始】");
BLL.WorkOrderTagMapping.Instance.Insert(model_Mapping);
BLL.Loger.Log4Net.Info("【经销商工单提交Step9——插入标签结束】");
}
}
#endregion
#region 把工单联系人插入个人用户
Web.AjaxServers.CustBaseInfo.CustBasicInfo model_cbInfo = bindCustBasicInfo(out msg);
if (msg != string.Empty)
{
return;
}
Web.AjaxServers.CustBaseInfo.OperPopCustBasicInfo cbi = new Web.AjaxServers.CustBaseInfo.OperPopCustBasicInfo();
BLL.Loger.Log4Net.Info("【经销商工单提交Step10——插入个人用户库信息开始】");
cbi.InsertCustInfo(model_cbInfo, out msg);
BLL.Loger.Log4Net.Info("【经销商工单提交Step10——插入个人用户库信息结束】");
string ccCustID = string.Empty;
string[] aMsg = msg.Split(',');
//如果不存在会新增个人用户 返回ccCustID
//如果存在会直接返回该联系人ccCustID
if (aMsg.Length == 2 && aMsg[0].Split(':')[1] == "'true'")
{
ccCustID = aMsg[1].Split(':')[1].Replace("'", "");
}
#endregion
#region 插入访问记录
if (ccCustID != string.Empty)
{
BLL.Loger.Log4Net.Info("【经销商工单提交Step11——插入联系记录开始】");
long callid = CommonFunction.ObjectToLong(CallID, -2);
int userid = BLL.Util.GetLoginUserID();
BitAuto.ISDC.CC2012.Web.AjaxServers.CustBaseInfo.OperPopCustBasicInfo.OperCustVisitBusiness(ccCustID, model_WorkOrderInfo.OrderID, callid, (int)VisitBusinessTypeEnum.S1_工单, TaskSource, userid, model_WorkOrderInfo.ContactTel);
BLL.Loger.Log4Net.Info("【经销商工单提交Step11——插入联系记录结束】");
}
#endregion
msg = "{'result':'true','OrderID':'" + model_WorkOrderInfo.OrderID + "','orderCustID':'" + orderCustID + "'}";
}
catch (Exception ex)
{
BLL.Loger.Log4Net.Error("【经销商工单提交】出现方法出现问题：" + ex.Message);
}
}
/// <summary>
///工单外呼电话呼出接通。
///2040-06-18 毕帆 返回数据添加WORID值
/// </summary>
/// <param name="msg"></param>
private void Established(out string msg)
{
msg = string.Empty;
Entities.CallRecordInfo model = new Entities.CallRecordInfo();
//通话流水号
model.SessionID = RecordID;
//坐席分机号
model.ExtensionNum = UserName;
//对方号码
model.PhoneNum = CallerNum;
//呼出号码
model.ANI = CalledNum;
//呼出
model.CallStatus = 2;
//录音开始时间
model.BeginTime = System.DateTime.Now;
DateTime beginTime = DateTime.Now;
if (DateTime.TryParse(RequestEstablishBeginTime, out beginTime))
{
}
model.BeginTime = beginTime;
//录音地址
model.AudioURL = RecordIDURL;
//CRM客户ID
model.CustID = CustID;
//客户名称
model.CustName = CustName;
model.CreateTime = System.DateTime.Now;
int loginID = BLL.Util.GetLoginUserID();
model.CreateUserID = loginID;
//联系人
model.Contact = Contact;
//任务ID
model.TaskID = TaskID;
model.TallTime = 0;
//坐席振铃时长
int AgentRingTime = 0;
if (int.TryParse(NetworkRTimeSpan, out AgentRingTime))
{
model.AgentRingTime = AgentRingTime;
}
//客户振铃时长
int CustomRingTime = 0;
if (int.TryParse(EstablishTimeSpan, out CustomRingTime))
{
model.CustomRingTime = CustomRingTime;
}
int _newcustid;
if (int.TryParse(NewCustID, out _newcustid))
{
model.CCCustID = _newcustid.ToString();
}
//工单取业务组，分类
int _bgid = BLL.SurveyCategory.Instance.GetSelfBGIDByUserID(loginID); //登陆者所在业务组ID
int _scid = BLL.SurveyCategory.Instance.GetSelfSCIDByUserID(loginID); //登陆者所在业务组下的工单分类ID
model.BGID = _bgid;
model.SCID = _scid;
//西门子callid
Int64 _callID = 0;
if (Int64.TryParse(CallID, out _callID))
{
}
model.CallID = _callID;
int RecID = BLL.CallRecordInfo.Instance.Insert(model);
//插入工单回复信息
Entities.WorkOrderRevert workorderrevert = new Entities.WorkOrderRevert();
workorderrevert.OrderID = model.TaskID;
workorderrevert.CreateTime = DateTime.Now;
workorderrevert.CreateUserID = model.CreateUserID;
workorderrevert.CallID = model.CallID;
workorderrevert.ReceiverDepartName = BitAuto.YanFa.SysRightManager.Common.UserInfo.Instance.GetDistrictNameByUserID(Convert.ToInt32(model.CreateUserID));
long ival = BLL.WorkOrderRevert.Instance.Insert(workorderrevert);
BLL.Loger.Log4Net.Info("【工单外呼】准备调用接口CallRecordServiceHelper.Instance.UpdateBusinessDataByCallID开始");
//调用webservice,保存callid,业务id，业务组，分类对应关系
//int Result = CallRecordServiceHelper.Instance.UpdateBusinessDataByCallID(model.CallID, model.TaskID, model.BGID, model.SCID, Convert.ToInt32(model.CreateUserID), ref msg);
int Result = BLL.CallRecord_ORIG_Business.Instance.UpdateBusinessDataByCallID(model.CallID, model.TaskID, model.BGID, model.SCID, Convert.ToInt32(model.CreateUserID), ref msg);
BLL.Loger.Log4Net.Info("【工单外呼】准备调用接口CallRecordServiceHelper.Instance.UpdateBusinessDataByCallID结束返回值Result=" + Result);
msg = "{'success':'yes','recordid':'" + RecID + "','WORID':'" + ival + "'}";
}
//编辑工单回复表信息
private void EditWorkOrderRevert(Entities.WorkOrderInfo newModel, Entities.WorkOrderInfo oldModel, out string msg)
{
msg = string.Empty;
if (newModel == null || oldModel == null)
{
return;
}
Entities.WorkOrderRevert model_Revert = new Entities.WorkOrderRevert();
Int64 callID = 0;
if (Int64.TryParse(CallID, out callID))
{
//如果有录音，则在之前的录音记录的基础上进行回复表的修改
model_Revert = BLL.WorkOrderRevert.Instance.GetWorkOrderRevertByCallID(callID);
}
else
{
model_Revert.OrderID = oldModel.OrderID;
model_Revert.CreateTime = operTime;
model_Revert.CreateUserID = operUserID;
}
model_Revert.RevertContent = RevertContent;
model_Revert.ReceiverDepartName = BitAuto.YanFa.SysRightManager.Common.UserInfo.Instance.GetDistrictNameByUserID(operUserID);
model_Revert.IsReturnVisit = RevertContent == string.Empty ? "否" : "是";
//比较工单分类
if (newModel.CategoryID != oldModel.CategoryID)
{
string oldCategoryName = BLL.WorkOrderCategory.Instance.GetCategoryFullName(oldModel.CategoryID.ToString());
string newCategoryName = BLL.WorkOrderCategory.Instance.GetCategoryFullName(newModel.CategoryID.ToString());
model_Revert.CategoryName = fieldDesc(oldCategoryName, newCategoryName);
}
//比较工单状态
if (newModel.WorkOrderStatus != oldModel.WorkOrderStatus)
{
string oldStatus = BLL.Util.GetEnumOptText(typeof(Entities.WorkOrderStatus), (int)oldModel.WorkOrderStatus);
string newStatus = BLL.Util.GetEnumOptText(typeof(Entities.WorkOrderStatus), (int)newModel.WorkOrderStatus);
model_Revert.WorkOrderStatus = fieldDesc(oldStatus, newStatus);
}
//比较优先级
if (newModel.PriorityLevel != oldModel.PriorityLevel)
{
string oldLevel = oldModel.PriorityLevel == 1 ? "普通" : "紧急";
string newLevel = newModel.PriorityLevel == 1 ? "普通" : "紧急";
model_Revert.PriorityLevelName = fieldDesc(oldLevel, newLevel);
}
//比较接收人
if (!string.IsNullOrEmpty(newModel.ReceiverName) || !string.IsNullOrEmpty(oldModel.ReceiverName))
{
model_Revert.ReceiverID = newModel.ReceiverID.ToString();
model_Revert.ReceiverName = fieldDesc(oldModel.ReceiverName, newModel.ReceiverName);
}
//比较是否投诉
if (newModel.IsComplaintType != oldModel.IsComplaintType)
{
string oldIsComplaint = oldModel.IsComplaintType == true ? "投诉" : "普通";
string newIsComplaint = newModel.IsComplaintType == true ? "投诉" : "普通";
model_Revert.IsComplaintType = fieldDesc(oldIsComplaint, newIsComplaint);
}
//比较标签
string tagDesc = GetCompareTagDesc(model_Revert.OrderID, TagIDs);
if (tagDesc != string.Empty)
{
model_Revert.TagName = tagDesc;
//修改标签表
BLL.WorkOrderTagMapping.Instance.DeleteByOrderID(model_Revert.OrderID);
if (TagIDs != string.Empty)
{
string[] array_TagIDs = TagIDs.Split(',');
for (int k = 0; k < array_TagIDs.Length; k++)
{
Entities.WorkOrderTagMapping model_Mapping = new Entities.WorkOrderTagMapping();
model_Mapping.OrderID = model_Revert.OrderID;
model_Mapping.TagID = int.Parse(array_TagIDs[k]);
model_Mapping.Status = 0;
model_Mapping.CreateTime = model_Mapping.ModifyTime = operTime;
model_Mapping.CreateUserID = model_Mapping.ModifyUserID = operUserID;
BLL.WorkOrderTagMapping.Instance.Insert(model_Mapping);
}
}
}
if (callID != 0)
{
BLL.WorkOrderRevert.Instance.Update(model_Revert);
}
else
{
BLL.WorkOrderRevert.Instance.Insert(model_Revert);
}
}
private void SalesProcessSubmit(out string msg)
{
msg = string.Empty;
if (!string.IsNullOrEmpty(Requester) && Requester.Trim() == "intelligentplatform")
{
msg = "process";
}
else
{
judgeSalesPermission(out msg);
}
if (msg == "none" || msg == "view" || msg == "over")
{
return;
}
if (string.IsNullOrEmpty(OrderID))
{
msg = "工单号不能为空！";
return;
}
if (string.IsNullOrEmpty(RevertContent))
{
msg = "回复内容不能为空！";
return;
}
Web.AjaxServers.ValidateDataFormat vd = new Web.AjaxServers.ValidateDataFormat();
int contentLen = vd.GetLength(RevertContent);
if (contentLen > 600)
{
msg = "回复内容超过300个字！";
return;
}
#region 更新工单表
Entities.WorkOrderInfo model_WorkOrderInfo = BLL.WorkOrderInfo.Instance.GetWorkOrderInfo(OrderID);
string oldReceiverName = model_WorkOrderInfo.ReceiverName;
int _receiverID;
if (int.TryParse(ReceiverID, out _receiverID))
{
//坐席操作，只有在选择接收人，才会覆盖当前操作人，否则不清空
model_WorkOrderInfo.ReceiverID = _receiverID;
model_WorkOrderInfo.ReceiverName = ReceiverName;
}
model_WorkOrderInfo.IsSales = IsSales == "true" ? true : false;
if (RevertContent != string.Empty)
{
model_WorkOrderInfo.IsRevert = true;
}
if (!string.IsNullOrEmpty(ReceiverName) && !string.IsNullOrEmpty(ReceiverID) && ReceiverID != "-2")
{
model_WorkOrderInfo.ReceiverDepartName = BitAuto.YanFa.SysRightManager.Common.UserInfo.Instance.GetDistrictNameByUserID(int.Parse(ReceiverID));
}
model_WorkOrderInfo.ModifyTime = operTime;
model_WorkOrderInfo.ModifyUserID = operUserID;
model_WorkOrderInfo.WorkOrderStatus = (int)Entities.WorkOrderStatus.Processing;
BLL.WorkOrderInfo.Instance.Update(model_WorkOrderInfo);
#endregion
#region 插入工单回复表(原来的)
Entities.WorkOrderRevert model_Revert = new Entities.WorkOrderRevert();
if (string.IsNullOrEmpty(RTWORID)) //没有接通电话时提交回复信息，则插入[WorkOrderRevert]表一条数据
{
model_Revert.OrderID = OrderID;
model_Revert.RevertContent = RevertContent;
if (!string.IsNullOrEmpty(oldReceiverName) || !string.IsNullOrEmpty(ReceiverName))
{
model_Revert.ReceiverName = fieldDesc(oldReceiverName, model_WorkOrderInfo.ReceiverName);
model_Revert.ReceiverID = model_WorkOrderInfo.ReceiverID.ToString();
}
model_Revert.ReceiverDepartName = BitAuto.YanFa.SysRightManager.Common.UserInfo.Instance.GetDistrictNameByUserID(operUserID);
model_Revert.WorkOrderStatus = "处理中";
model_Revert.CreateTime = operTime;
model_Revert.CreateUserID = operUserID;
BLL.WorkOrderRevert.Instance.Insert(model_Revert);
}
else //已经接通电话，并插入[WorkOrderRevert]表一条数据，则更新这条数据
{
model_Revert = BLL.WorkOrderRevert.Instance.GetWorkOrderRevert(long.Parse(RTWORID));
model_Revert.RevertContent = RevertContent;
if (!string.IsNullOrEmpty(oldReceiverName) || !string.IsNullOrEmpty(ReceiverName))
{
model_Revert.ReceiverName = fieldDesc(oldReceiverName, model_WorkOrderInfo.ReceiverName);
model_Revert.ReceiverID = model_WorkOrderInfo.ReceiverID.ToString();
}
model_Revert.WorkOrderStatus = "处理中";
BLL.WorkOrderRevert.Instance.Update(model_Revert);
}
#endregion
#region 插入工单回复表、工单日志表
//Entities.WorkOrderLog log = new Entities.WorkOrderLog();
//Entities.WorkOrderReceiver receiver = new Entities.WorkOrderReceiver();
//if (string.IsNullOrEmpty(RTWORID)) //没有接通电话时提交回复信息，则插入 日志表、回复表
//{
// log.OrderID = OrderID;
// if (!string.IsNullOrEmpty(oldReceiverName) || !string.IsNullOrEmpty(ReceiverName))
// {
// log.LogDesc = fieldDesc(oldReceiverName, model_WorkOrderInfo.ReceiverName);
// /// model_Revert.WorkOrderStatus = "处理中";
// }
// log.CreateTime = operTime;
// log.CreateUserID = operUserID;
// receiver.RevertContent = RevertContent;
// receiver.ReceiverUserID = model_WorkOrderInfo.ReceiverID;
// receiver.ReceiverDepartName = BitAuto.YanFa.SysRightManager.Common.UserInfo.Instance.GetDistrictNameByUserID(operUserID);
// receiver.CreateTime = operTime;
// receiver.CreateUserID = operUserID;
// int ReceiverRecID = BLL.WorkOrderReceiver.Instance.Insert(receiver);
// log.ReceiverRecID = ReceiverRecID;
// BLL.WorkOrderLog.Instance.Insert(log);
//}
//else
//{
// receiver = BLL.WorkOrderReceiver.Instance.GetWorkOrderReceiver(int.Parse(RTWORID));
// receiver.RevertContent = RevertContent;
// receiver.ReceiverUserID = model_WorkOrderInfo.ReceiverID;
// log = BLL.WorkOrderLog.Instance.GetWorkOrderLogByRtRecID(int.Parse(RTWORID));
// if (!string.IsNullOrEmpty(oldReceiverName) || !string.IsNullOrEmpty(ReceiverName))
// {
// log .LogDesc= fieldDesc(oldReceiverName, model_WorkOrderInfo.ReceiverName);
// //model_Revert.WorkOrderStatus = "处理中";
// }
// BLL.WorkOrderLog.Instance.Update(log);
// BLL.WorkOrderReceiver.Instance.Update(receiver);
//}
#endregion
#region 发送邮件
if (int.TryParse(ReceiverID, out _receiverID))
{
AjaxServers.SendEmailInfo sendInfo = new AjaxServers.SendEmailInfo();
sendInfo.ReceiverID = _receiverID;
sendInfo.ReceiverName = ReceiverName;
sendInfo.LastOperTime = model_WorkOrderInfo.LastProcessDate;
sendInfo.OrderID = model_WorkOrderInfo.OrderID;
sendInfo.Title = model_WorkOrderInfo.Title;
sendInfo.DepartName = model_WorkOrderInfo.ReceiverDepartName;
sendInfo.Desc = model_WorkOrderInfo.Content;
SendEmailToReceiver(sendInfo);
}
#endregion
msg = "true";
}
/// <summary>
/// 更新一条数据
/// </summary>
public int Update(SqlTransaction sqltran, Entities.WorkOrderRevert model)
{
SqlParameter[] parameters =
{
new SqlParameter("@WORID", SqlDbType.BigInt, 8),
new SqlParameter("@OrderID", SqlDbType.VarChar, 20),
new SqlParameter("@RevertContent", SqlDbType.NVarChar, 2000),
new SqlParameter("@CategoryName", SqlDbType.NVarChar, 2000),
new SqlParameter("@DataSource", SqlDbType.NVarChar, 2000),
new SqlParameter("@CustName", SqlDbType.NVarChar, 2000),
new SqlParameter("@CRMCustID", SqlDbType.NVarChar, 2000),
new SqlParameter("@ProvinceName", SqlDbType.NVarChar, 2000),
new SqlParameter("@CityName", SqlDbType.NVarChar, 2000),
new SqlParameter("@CountyName", SqlDbType.NVarChar, 2000),
new SqlParameter("@Contact", SqlDbType.NVarChar, 2000),
new SqlParameter("@ContactTel", SqlDbType.NVarChar, 2000),
new SqlParameter("@PriorityLevelName", SqlDbType.NVarChar, 2000),
new SqlParameter("@LastProcessDate", SqlDbType.NVarChar, 2000),
new SqlParameter("@IsComplaintType", SqlDbType.NVarChar, 2000),
new SqlParameter("@Title", SqlDbType.NVarChar, 2000),
new SqlParameter("@TagName", SqlDbType.NVarChar, 2000),
new SqlParameter("@WorkOrderStatus", SqlDbType.NVarChar, 2000),
new SqlParameter("@ReceiverID", SqlDbType.NVarChar, 2000),
new SqlParameter("@ReceiverName", SqlDbType.NVarChar, 2000),
new SqlParameter("@ReceiverDepartName", SqlDbType.NVarChar, 2000),
new SqlParameter("@IsSales", SqlDbType.NVarChar, 2000),
new SqlParameter("@AttentionCarBrandName", SqlDbType.NVarChar, 2000),
new SqlParameter("@AttentionCarSerialName", SqlDbType.NVarChar, 2000),
new SqlParameter("@AttentionCarTypeName", SqlDbType.NVarChar, 2000),
new SqlParameter("@SelectDealerID", SqlDbType.NVarChar, 2000),
new SqlParameter("@SelectDealerName", SqlDbType.NVarChar, 2000),
new SqlParameter("@NominateActivity", SqlDbType.NVarChar, 2000),
new SqlParameter("@SaleCarBrandName", SqlDbType.NVarChar, 2000),
new SqlParameter("@SaleCarSerialName", SqlDbType.NVarChar, 2000),
new SqlParameter("@SaleCarTypeName", SqlDbType.NVarChar, 2000),
new SqlParameter("@IsReturnVisit", SqlDbType.NVarChar, 2000),
new SqlParameter("@CreateTime", SqlDbType.DateTime),
new SqlParameter("@CreateUserID", SqlDbType.Int, 4),
new SqlParameter("@CallID", SqlDbType.BigInt, 8)
};
parameters[0].Value = model.WORID;
parameters[1].Value = model.OrderID;
parameters[2].Value = model.RevertContent;
parameters[3].Value = model.CategoryName;
parameters[4].Value = model.DataSource;
parameters[5].Value = model.CustName;
parameters[6].Value = model.CRMCustID;
parameters[7].Value = model.ProvinceName;
parameters[8].Value = model.CityName;
parameters[9].Value = model.CountyName;
parameters[10].Value = model.Contact;
parameters[11].Value = model.ContactTel;
parameters[12].Value = model.PriorityLevelName;
parameters[13].Value = model.LastProcessDate;
parameters[14].Value = model.IsComplaintType;
parameters[15].Value = model.Title;
parameters[16].Value = model.TagName;
parameters[17].Value = model.WorkOrderStatus;
parameters[18].Value = model.ReceiverID;
parameters[19].Value = model.ReceiverName;
parameters[20].Value = model.ReceiverDepartName;
parameters[21].Value = model.IsSales;
parameters[22].Value = model.AttentionCarBrandName;
parameters[23].Value = model.AttentionCarSerialName;
parameters[24].Value = model.AttentionCarTypeName;
parameters[25].Value = model.SelectDealerID;
parameters[26].Value = model.SelectDealerName;
parameters[27].Value = model.NominateActivity;
parameters[28].Value = model.SaleCarBrandName;
parameters[29].Value = model.SaleCarSerialName;
parameters[30].Value = model.SaleCarTypeName;
parameters[31].Value = model.IsReturnVisit;
parameters[32].Value = model.CreateTime;
parameters[33].Value = model.CreateUserID;
parameters[34].Value = model.CallID;
return(SqlHelper.ExecuteNonQuery(sqltran, CommandType.StoredProcedure, P_WORKORDERREVERT_UPDATE, parameters));
}