public static Ticket EmptyTicket(EmptyTicketEnum emptyTicket = EmptyTicketEnum.Blank)
{
var result = new Ticket();
result.Empty(emptyTicket);
return(result);
}
public void Empty(EmptyTicketEnum emptyTicket = EmptyTicketEnum.Blank)
{
bool isNew = emptyTicket == EmptyTicketEnum.NewTicket;
Source = new TicketSource
{
Via = isNew ? (TicketSourceVia?)TicketSourceVia.Phone : null,
ReceivedBy = new User(isNew ? "WEB" : null),
ReceivedAt = isNew ? (DateTime?)DateTime.Now : null,
FeedbackId = isNew ? (int?)new Random().Next() : null
};
Contact = new Contact
{
Name = new Name(),
Address = new Address
{
State = isNew ? "CA" : null
},
Phone = new Phone
{
Kind = PhoneKind.Home
},
Status = null // isNew ? (ContactStatus?) ContactStatus.New : null
};
Incident = new Incident();
Operator = new Operator();
LostItem = new LostItem();
ResponseCriteria = new ResponseCriteria();
Resolution = new Resolution();
Assignment = new Assignment
{
GroupContact = new GroupContact(),
Employee = new User()
};
UpdatedBy = new User();
Status = isNew ? (TicketStatus?)TicketStatus.New : null;
Priority = isNew ? (TicketPriority?)TicketPriority.Normal : null;
}
