private static void ReadOpportunityConfigurations(string sfdcObjectName)
{
try
{
_logger.Info("Initialize: Reading Opportunity Configuration and Initializing Properties......");
CommonPopupObjects += "Opportunity,";
OpportunityConfigs = ReadConfiguration.GetInstance().ReadSFDCUtilityConfig(AgentDetails.MyApplication, AgentDetails.AgentGroups, AgentDetails.Person, sfdcObjectName);
if (OpportunityConfigs != null)
{
if (IsVoiceEnabled)
{
_logger.Info("Reading Voice Options for the Opportunity object");
VoiceNewRecordCollection.Add(sfdcObjectName, ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, "voice." + sfdcObjectName));
OpportunityVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(OpportunityConfigs, sfdcObjectName);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObjectName);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObjectName, ConfigData);
}
}
if (IsChatEnabled)
{
_logger.Info("Reading Chat Options for the Opportunity object");
ChatNewRecordCollection.Add(sfdcObjectName, ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, "chat." + sfdcObjectName));
OpportunityChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(OpportunityConfigs, sfdcObjectName);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObjectName);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObjectName, ConfigData);
}
}
if (IsEmailEnabled)
{
_logger.Info("Reading Email Options for the Opportunity object");
EmailNewRecordCollection.Add(sfdcObjectName, ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, "email." + sfdcObjectName));
OpportunityEmailOptions = ReadProperties.GetInstance().GetSFDCObjectEmailProperties(OpportunityConfigs, sfdcObjectName);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "email." + sfdcObjectName);
if (ConfigData != null)
{
EmailActivityLogCollection.Add(sfdcObjectName, ConfigData);
}
}
}
else
{
_logger.Info("Initialize: Opportunity Configuration Not Found.");
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred in ReadOpportunityConfigurations() method, Exception:" + generalException.ToString());
}
}
private static void ReadCustomObjectConfigurations(string sfdcObjectName)
{
try
{
_logger.Info("Initialize: Reading CustomObject Configuration and Initializing Properties......");
_logger.Info("Initialize: Object Name : " + sfdcObjectName);
KeyValueCollection customConfig = ReadConfiguration.GetInstance().ReadSFDCUtilityConfig(AgentDetails.MyApplication, AgentDetails.AgentGroups, AgentDetails.Person, sfdcObjectName);
if (customConfig != null)
{
CustomObjectConfigs.Add(sfdcObjectName, customConfig);
if (IsVoiceEnabled)
{
_logger.Info("Reading Voice Options for the " + sfdcObjectName + " object");
VoiceNewRecordCollection.Add(sfdcObjectName, ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, "voice." + sfdcObjectName));
VoiceOptions voiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(customConfig, sfdcObjectName);
if (voiceOptions != null)
{
if (voiceOptions.ObjectName != null && !CustomObjectNames.ContainsKey(voiceOptions.ObjectName + ","))
{
CommonPopupObjects += voiceOptions.ObjectName + ",";
CustomObjectNames.Add(voiceOptions.ObjectName, sfdcObjectName);
}
CustomObjectVoiceOptions.Add(sfdcObjectName, voiceOptions);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObjectName);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObjectName, ConfigData);
}
}
if (IsChatEnabled)
{
_logger.Info("Reading Chat Options for the " + sfdcObjectName + " object");
ChatNewRecordCollection.Add(sfdcObjectName, ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, "chat." + sfdcObjectName));
ChatOptions chatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(customConfig, sfdcObjectName);
if (chatOptions != null)
{
if (chatOptions.ObjectName != null && !CustomObjectNames.ContainsKey(chatOptions.ObjectName + ","))
{
CommonPopupObjects += chatOptions.ObjectName + ",";
CustomObjectNames.Add(chatOptions.ObjectName, sfdcObjectName);
}
CustomObjectChatOptions.Add(sfdcObjectName, chatOptions);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObjectName);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObjectName, ConfigData);
}
}
if (IsEmailEnabled)
{
_logger.Info("Reading Email Options for the " + sfdcObjectName + " object");
EmailOptions emailOptions = ReadProperties.GetInstance().GetSFDCObjectEmailProperties(customConfig, sfdcObjectName);
if (emailOptions != null)
{
if (emailOptions.ObjectName != null && !CustomObjectNames.ContainsKey(emailOptions.ObjectName + ","))
{
CommonPopupObjects += emailOptions.ObjectName + ",";
CustomObjectNames.Add(emailOptions.ObjectName, sfdcObjectName);
}
CustomObjectEmailOptions.Add(sfdcObjectName, emailOptions);
}
EmailNewRecordCollection.Add(sfdcObjectName, ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, "email." + sfdcObjectName));
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "email." + sfdcObjectName);
if (ConfigData != null)
{
EmailActivityLogCollection.Add(sfdcObjectName, ConfigData);
}
}
}
else
{
_logger.Info("Initialize: CustomObject Configuration Not Found.");
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred in CustomObjectConfigurations() method, Exception:" + generalException.ToString());
}
}