Ejemplo n.º 1
0
        public ConversionTotalAndAvgData GetConversionStatsData([FromBody]Filter filters)
        {
            using (SqlConnection sqlCon = new SqlConnection(System.Configuration.ConfigurationManager.ConnectionStrings["CC_ProdConn"].ConnectionString))
            {
				var userName = HttpContext.Current.GetUserName();
				Filter f = new Filter() { filters = filters.filters, range = filters.range };
#pragma warning disable CS0436 // Type conflicts with imported type
                SqlCommand sqlComm = DashboardHelpers.GetFiltersParameters(f, "[getConversionStatistics]", userName);
#pragma warning restore CS0436 // Type conflicts with imported type

                sqlComm.Connection = sqlCon;                
                ConversionTotalAndAvgData totals = new ConversionTotalAndAvgData();

                sqlCon.Open();
                try
                {
                    SqlDataReader reader = sqlComm.ExecuteReader();
                    if (reader.Read())
                    {
                        totals = ConversionTotalAndAvgData.Create(reader);
                    }                    
                }
                catch (Exception ex)
                {
                    throw ex;
                }
                return totals;
            }

        }
Ejemplo n.º 2
0
        public ConversionRangeDataResponse GetConversionPerformanceData([FromBody]Filter filters)
        {
            using (SqlConnection sqlCon = new SqlConnection(System.Configuration.ConfigurationManager.ConnectionStrings["CC_ProdConn"].ConnectionString))
            {
                string userName = HttpContext.Current.GetUserName();

				Filter f = new Filter() { filters = filters.filters, range = filters.range };
#pragma warning disable CS0436 // Type conflicts with imported type
                SqlCommand sqlComm = DashboardHelpers.GetFiltersParameters(f, "[getConversionPerformanceData]", userName);
#pragma warning restore CS0436 // Type conflicts with imported type

                sqlComm.Connection = sqlCon;
				ConversionRangeDataResponse performanceData = new ConversionRangeDataResponse();               
                sqlCon.Open();
                try
                {
                    SqlDataReader reader = sqlComm.ExecuteReader();
					performanceData = ConversionRangeDataResponse.Create(reader);
				}
                catch (Exception ex)
                {
                    throw ex;
                }
                return performanceData;
            }                
        }
Ejemplo n.º 3
0
        public dynamic ExportWebSiteStatistic(Filter filters, string userName)
        {
            using (SqlConnection sqlCon = new SqlConnection(System.Configuration.ConfigurationManager.ConnectionStrings["CC_ProdConn"].ConnectionString))
            {
                SqlCommand sqlComm = DashboardHelpers.GetFiltersParameters(filters, "[GetWebSiteStatisticApi]", userName);
                sqlComm.CommandTimeout = int.MaxValue;
                sqlComm.Connection     = sqlCon;

                WebSiteAverage webSiteAverage = new WebSiteAverage();
                try
                {
                    sqlCon.Open();
                    SqlDataReader reader = sqlComm.ExecuteReader();
                    while (reader.Read())
                    {
                        webSiteAverage = new WebSiteAverage()
                        {
                            total        = reader.IsDBNull(reader.GetOrdinal("total")) ? 0 : int.Parse(reader.GetValue(reader.GetOrdinal("total")).ToString()),
                            compliant    = reader.IsDBNull(reader.GetOrdinal("compliant")) ? 0 : int.Parse(reader.GetValue(reader.GetOrdinal("compliant")).ToString()),
                            bad          = reader.IsDBNull(reader.GetOrdinal("bad")) ? 0 : int.Parse(reader.GetValue(reader.GetOrdinal("bad")).ToString()),
                            nonCompliant = reader.IsDBNull(reader.GetOrdinal("nonCompliant")) ? 0 : int.Parse(reader.GetValue(reader.GetOrdinal("nonCompliant")).ToString()),
                        };
                    }
                    //return webSiteAverage;
                    var propNames = new List <PropertieName>
                    {
                        new PropertieName {
                            propName = "Total", propValue = "total", propPosition = 1
                        },
                        new PropertieName {
                            propName = "Compliant", propValue = "compliant", propPosition = 2
                        },
                        new PropertieName {
                            propName = "Non compliant", propValue = "nonCompliant", propPosition = 3
                        },
                        new PropertieName {
                            propName = "Bad", propValue = "bad", propPosition = 4
                        }
                    };
                    List <ExportWebSiteStatisticModel> exportWebSiteStatistic = new List <ExportWebSiteStatisticModel>();
                    exportWebSiteStatistic.Add(new ExportWebSiteStatisticModel()
                    {
                        bad          = webSiteAverage.bad,
                        compliant    = webSiteAverage.compliant,
                        nonCompliant = webSiteAverage.nonCompliant,
                        total        = webSiteAverage.total
                    });



                    ExportHelper.Export(propNames, exportWebSiteStatistic, "WebStat" + DateTime.Now.ToString("MM-dd-yyyy") + DateTime.Now.Second.ToString() + ".xlsx", "WebSiteStatistic", userName);
                }
                catch (Exception ex)
                {
                    throw ex;
                }
            }
            return("success");
        }
Ejemplo n.º 4
0
		public ConversionChartData GetChartData([FromBody]ConversionChartFilter filters)
        {			
			using (SqlConnection sqlCon = new SqlConnection(System.Configuration.ConfigurationManager.ConnectionStrings["CC_ProdConn"].ConnectionString))
            {
				string userName = HttpContext.Current.GetUserName();
				Filter f = new Filter() { filters = filters.filters, range = filters.range };
#pragma warning disable CS0436 // Type conflicts with imported type
                SqlCommand sqlComm = DashboardHelpers.GetFiltersParameters(f, "[getConversionChartData]", userName);
#pragma warning restore CS0436 // Type conflicts with imported type
                if (filters.chartType != null && filters.chartType != "")
                {
                    sqlComm.Parameters.AddWithValue("@chartType", filters.chartType);
                }
                sqlComm.Parameters.AddWithValue("@pagerows", filters.paging.pagerows);
                sqlComm.Parameters.AddWithValue("@pagenum", filters.paging.pagenum);
                if (filters.sorting?.sortBy != null && filters.sorting.sortOrder != null && filters.sorting.sortBy != "" && filters.sorting.sortOrder != "")
                {

                    sqlComm.Parameters.AddWithValue("@OrderByColumn", filters.sorting.sortBy);
                    sqlComm.Parameters.AddWithValue("@sortOrder", (filters.sorting.sortOrder != "desc"));
                }

                sqlComm.Connection = sqlCon;
                ConversionChartData chartData = new ConversionChartData();
                sqlCon.Open();
                try
                {
                    SqlDataReader reader = sqlComm.ExecuteReader();
					chartData = ConversionChartData.Create(reader);
 				}
                catch (Exception ex)
                {
                    throw ex;
                }
                return chartData;
            }
        }
Ejemplo n.º 5
0
        public dynamic SectionsExport(Filter filters, string userName)
        {
            using (SqlConnection sqlCon = new SqlConnection(System.Configuration.ConfigurationManager.ConnectionStrings["CC_ProdConn"].ConnectionString))
            {
#pragma warning disable CS0436 // Type conflicts with imported type
                SqlCommand sqlComm = DashboardHelpers.GetFiltersParameters(filters, "[GetSectionScores]", userName);
#pragma warning restore CS0436 // Type conflicts with imported type
                sqlComm.Connection = sqlCon;
                List <CoachingQueue>            coachingQueueLst = new List <CoachingQueue>();
                List <CoachingQueueCallDetails> cqcd             = new List <CoachingQueueCallDetails>();
                CoachingQueueResponceData       cq = new CoachingQueueResponceData();
                var callShortInfo = new CallShortInfov2();
                try
                {
                    sqlCon.Open();
                    SqlDataReader reader        = sqlComm.ExecuteReader();
                    var           sectioInfoRaw = new List <SectionInfoRaw>();
                    try
                    {
                        sectioInfoRaw = SectionInfoRaw.Create(reader);
                    }
                    catch (Exception ex)
                    {
                        throw ex;
                    }

                    //return scorecardInfo;


                    List <SectionsExportModel> sectionsExportModels = new List <SectionsExportModel>();
                    var propNames = new List <PropertieName>
                    {
                        new PropertieName {
                            propName = "Scorecard Name", propValue = "scorecardName", propPosition = 1
                        },
                        new PropertieName {
                            propName = "Section Name", propValue = "sectionName", propPosition = 2
                        },
                        new PropertieName {
                            propName = "Question Name", propValue = "questionName", propPosition = 3
                        },
                        new PropertieName {
                            propName = "isLinked", propValue = "isLinked", propPosition = 4
                        },
                        new PropertieName {
                            propName = "Total Right", propValue = "totalRight", propPosition = 5
                        },
                        new PropertieName {
                            propName = "Right Score, %", propValue = "rightScore", propPosition = 6
                        },
                        new PropertieName {
                            propName = "Total Wrong", propValue = "totalWrong", propPosition = 7
                        },
                        new PropertieName {
                            propName = "Wrong Score, %", propValue = "wrongScore", propPosition = 8
                        },
                        new PropertieName {
                            propName = "Total", propValue = "total", propPosition = 9
                        }
                    };
                    foreach (var item in sectioInfoRaw)
                    {
                        sectionsExportModels.Add(new SectionsExportModel
                        {
                            scorecardName = item.scorecardName,
                            sectionName   = item.sectionName,
                            questionName  = item.questionShortName,
                            isLinked      = item.isLinked == true ? "Yes" : "No",
                            totalRight    = item.totalRight,
                            totalWrong    = item.totalWrong,
                            total         = item.totalRight + item.totalWrong,
                            rightScore    = (item.totalRight + item.totalWrong) == 0 ? 0 : Math.Round((double)item.totalRight / (item.totalRight + item.totalWrong) * 100, 2),
                            wrongScore    = (item.totalRight + item.totalWrong) == 0 ? 0 : Math.Round((double)item.totalWrong / (item.totalRight + item.totalWrong) * 100, 2)
                        });
                    }
                    ExportHelper.Export(propNames, sectionsExportModels, "Sections" + DateTime.Now.ToString("MM-dd-yyyy") + DateTime.Now.Millisecond.ToString() + ".xlsx", "Sections", userName);
                    return("sucess");
                }
                catch (Exception ex)
                {
                    throw ex;
                }
            }
        }
Ejemplo n.º 6
0
        public dynamic AgentRankingExport(AverageFilter filters, string userName)
        {
            using (SqlConnection sqlCon = new SqlConnection(System.Configuration.ConfigurationManager.ConnectionStrings["CC_ProdConn"].ConnectionString))
            {
                string p = Path.Combine(HostingEnvironment.MapPath(@"~\export\"));
                if (!Directory.Exists(p))
                {
                    Directory.CreateDirectory(p);
                }

                Filter f = new Filter()
                {
                    filters = filters.filters, range = filters.range
                };
                SqlCommand sqlComm = new SqlCommand();

                if (filters.filters.missedItems != null && filters.filters.missedItems.Count != 0)
                {
                    sqlComm = DashboardHelpers.GetFiltersParameters(f, "[getAgentRankingJson_v3_ExportForMissedPoints]", userName, filters.comparison);
                }
                else
                {
                    sqlComm = DashboardHelpers.GetFiltersParameters(f, "[getAgentRankingJson_v2]", userName, filters.comparison);
                }


                sqlComm.Connection = sqlCon;
                var aRankingResponseData = new AgentRankingResponseData();



                List <AgentMissedPoint> agentRankingInfolst = new List <AgentMissedPoint>();
                List <Agent>            agentRankinglst     = new List <Agent>();
                try
                {
                    sqlCon.Open();
                    SqlDataReader reader = sqlComm.ExecuteReader();
                    try
                    {
                        while (reader.Read())
                        {
                            agentRankingInfolst.Add(new AgentMissedPoint
                            {
                                agentId           = reader.GetValue(reader.GetOrdinal("agent")).ToString(),
                                questionShortName = reader.GetValue(reader.GetOrdinal("q_short_name")).ToString(),
                                missedCalls       = int.Parse(reader.GetValue(reader.GetOrdinal("missed")).ToString()),
                                totalCalls        = int.Parse(reader.GetValue(reader.GetOrdinal("total")).ToString()),
                                isComposite       = int.Parse(reader.GetValue(reader.GetOrdinal("hasTemplate")).ToString()) == 1,
                                isLinked          = int.Parse(reader.GetValue(reader.GetOrdinal("isLinked")).ToString()) == 1,
                                questionType      = reader.GetValue(reader.GetOrdinal("questionType")).ToString(),
                                questionId        = reader.IsDBNull(reader.GetOrdinal("question_id")) ? (int?)null : int.Parse(reader.GetValue(reader.GetOrdinal("question_id")).ToString())
                            });
                        }
                    }
                    catch (Exception ex) { throw ex; }



                    if (reader.NextResult())
                    {
                        while (reader.Read())
                        {
                            try
                            {
                                var temp_ranking = new Agent()
                                {
                                    id                   = reader.GetValue(reader.GetOrdinal("agentID")).ToString(),
                                    name                 = reader.GetValue(reader.GetOrdinal("AgentName")).ToString(),
                                    groupNames           = new List <string>(),
                                    averageScore         = reader.IsDBNull(reader.GetOrdinal("averageScore"))? 0:decimal.Parse(reader.GetValue(reader.GetOrdinal("averageScore")).ToString()),
                                    previousAverageScore = reader.IsDBNull(reader.GetOrdinal("previousAverageScore")) ? 0 : decimal.Parse(reader.GetValue(reader.GetOrdinal("previousAverageScore")).ToString()),
                                    totalCalls           = reader.IsDBNull(reader.GetOrdinal("totalCalls")) ? 0 : int.Parse(reader.GetValue(reader.GetOrdinal("totalCalls")).ToString()),
                                    totalBadCalls        = reader.IsDBNull(reader.GetOrdinal("totalBadCalls")) ? (int?)null : (int?)reader.GetValue(reader.GetOrdinal("totalBadCalls")),
                                    earliestCallDate     = reader.IsDBNull(reader.GetOrdinal("earlier")) ? (DateTime?)null : (DateTime?)reader.GetDateTime(reader.GetOrdinal("earlier")),
                                    // DateTime.Parse(reader.GetValue(reader.GetOrdinal("earlier")).ToString()),
                                };
                                temp_ranking.top3MissedPoints = (from val in agentRankingInfolst where val.agentId.Trim().Equals(temp_ranking.id.Trim()) select val).ToList();
                                agentRankinglst.Add(temp_ranking);
                            }
                            catch (Exception ex) { throw ex; }
                        }
                    }
                    List <UserGroupInfo> ugi = new List <UserGroupInfo>();
                    if (reader.NextResult())
                    {
                        while (reader.Read())
                        {
                            try
                            {
                                ugi.Add(new UserGroupInfo()
                                {
                                    groupname = reader.GetValue(reader.GetOrdinal("user_group")).ToString(),
                                    username  = reader.GetValue(reader.GetOrdinal("Agent")).ToString()
                                });
                            }
                            catch (Exception ex)
                            {
                                throw ex;
                            }
                        }
                    }

                    foreach (var a in agentRankinglst)
                    {
                        a.groupNames = (from val in ugi where a.name.Equals(val.username) select val.groupname).ToList();
                    }
                    //
                    #region Export
                    //EXPORT Realization
                    aRankingResponseData.agents = agentRankinglst;

                    var                       propNames          = new List <PropertieName>();
                    PropertieName             name               = new PropertieName();
                    List <ExportAgentRanking> exportAgentRanking = new List <ExportAgentRanking>();
                    List <ExportAgentRankingTopMissedPoints> exportAgentRankingTopMissedPoints = new List <ExportAgentRankingTopMissedPoints>();
                    if (f.filters.missedItems != null && f.filters.missedItems.Count == 1)
                    {
                        propNames.Add(new PropertieName {
                            propName = "Agent Name", propValue = "name", propPosition = 1
                        });
                        propNames.Add(new PropertieName {
                            propName = "Missed Item", propValue = "questionName", propPosition = 2
                        });
                        propNames.Add(new PropertieName {
                            propName = "Call Count", propValue = "callCount", propPosition = 3
                        });
                        propNames.Add(new PropertieName {
                            propName = "Missed Calls", propValue = "missedCalls", propPosition = 4
                        });
                        propNames.Add(new PropertieName {
                            propName = "Missed Percent", propValue = "missedPercent", propPosition = 5
                        });
                        //List<int> missed = new List<int>();
                        //int z = 0;
                        foreach (var item in aRankingResponseData.agents)
                        {
                            item.questionName = new List <string>();
                            foreach (var i in item.top3MissedPoints)
                            {
                                if (Convert.ToInt32(filters.filters.missedItems[0]) == i.questionId)
                                {
                                    //missed.Add(i.missedCalls);
                                    item.missedCalls = i.missedCalls;
                                    item.totalCalls  = i.totalCalls;
                                    item.questionName.Add(i.questionShortName);
                                }
                            }
                            //z++;
                        }
                        foreach (var item in aRankingResponseData.agents)
                        {
                            exportAgentRankingTopMissedPoints.Add(new ExportAgentRankingTopMissedPoints
                            {
                                name          = item.name,
                                questionName  = item.questionName[0],
                                callCount     = item.totalCalls,
                                missedCalls   = item.missedCalls,
                                missedPercent = Math.Round((double)(item.missedCalls * 100) / item.totalCalls) + "%" //-100 - ((item.averageScore * 100) / item.previousAverageScore)
                            });
                        }
                        ExportHelper.Export(propNames, exportAgentRankingTopMissedPoints, "AgentRanking " + DateTime.Now.ToString("MM-dd-yyyy") + DateTime.Now.Millisecond.ToString() + ".xlsx", "AgentRanking", userName);
                    }
                    else
                    {
                        propNames.Add(new PropertieName {
                            propName = "Agent Name", propValue = "name", propPosition = 1
                        });
                        propNames.Add(new PropertieName {
                            propName = "Start Date", propValue = "startDate", propPosition = 2
                        });
                        propNames.Add(new PropertieName {
                            propName = "Score", propValue = "score", propPosition = 3
                        });
                        propNames.Add(new PropertieName {
                            propName = "Group Name", propValue = "groupName", propPosition = 4
                        });
                        propNames.Add(new PropertieName {
                            propName = "Delta", propValue = "delta", propPosition = 5
                        });
                        propNames.Add(new PropertieName {
                            propName = "Total Calls", propValue = "totalCalls", propPosition = 6
                        });
                        propNames.Add(new PropertieName {
                            propName = "Top Missed Points", propValue = "top3Agents", propPosition = 7
                        });


                        foreach (var item in aRankingResponseData.agents)
                        {
                            List <string> topAgents = new List <string>();
                            foreach (var i in item.top3MissedPoints)
                            {
                                if (item.id == i.agentId)
                                {
                                    topAgents.Add((new StringBuilder().Append(i.questionShortName + ", missed " + i.missedCalls + " of " + i.totalCalls + ";").ToString()));
                                }
                            }
                            exportAgentRanking.Add(new ExportAgentRanking
                            {
                                name       = item.name,
                                startDate  = item.earliestCallDate,
                                score      = item.averageScore,
                                groupName  = ExportCodeHelper.GetCSVFromList(item.groupNames),
                                delta      = ((item.averageScore - item.previousAverageScore) % 100) + "%",
                                totalCalls = item.totalCalls,
                                top3Agents = ExportCodeHelper.GetCSVFromList(topAgents)//GetCSVFromList(topAgents) as string
                            });
                        }

                        ExportHelper.Export(propNames, exportAgentRanking, "AgentRanking " + DateTime.Now.ToString("MM-dd-yyyy") + DateTime.Now.Millisecond.ToString() + ".xlsx", "AgentRanking", userName);
                    }
                }
                catch (Exception ex)
                {
                    throw ex;
                }
                #endregion
                return("success");
            }
        }
Ejemplo n.º 7
0
        public dynamic ExportTopQaMissedItems(AverageFilter filters, string userName)
        {
            Filter f = new Filter()
            {
                filters = filters.filters, range = filters.range
            };

            using (SqlConnection sqlCon = new SqlConnection(System.Configuration.ConfigurationManager.ConnectionStrings["CC_ProdConn"].ConnectionString))
            {
                if (filters.filters.badCallsOnly == false)
                {
                    SqlCommand sqlComm = DashboardHelpers.GetFiltersParameters(f, "[getTopqaMissedItemsJson_v2]", userName, filters.comparison);

                    sqlComm.Connection = sqlCon;

                    PageFiltersData pageFiltersData = new PageFiltersData();
                    sqlCon.Open();

                    TopMissedItemsResponseData topMissed = new TopMissedItemsResponseData()
                    {
                        missedItems = new List <MissedItem>()
                    };
                    try
                    {
                        SqlDataReader reader = sqlComm.ExecuteReader();
                        while (reader.Read())
                        {
                            try
                            {
                                topMissed.missedItems.Add(new MissedItem()
                                {
                                    questionId          = int.Parse(reader.GetValue(reader.GetOrdinal("questionId")).ToString()),
                                    questionShortName   = (reader.GetValue(reader.GetOrdinal("questionShortName")).ToString()),
                                    scorecardName       = (reader.GetValue(reader.GetOrdinal("scorecardName")).ToString()),
                                    totalCalls          = int.Parse(reader.GetValue(reader.GetOrdinal("totalCalls")).ToString()),
                                    missedCalls         = int.Parse(reader.GetValue(reader.GetOrdinal("missedCalls")).ToString()),
                                    questionSectionName = reader.GetValue(reader.GetOrdinal("sectionName")).ToString(),
                                    isComposite         = bool.Parse(reader.GetValue(reader.GetOrdinal("hasTemplate")).ToString()),
                                    isLinked            = bool.Parse(reader.GetValue(reader.GetOrdinal("isLinked")).ToString()),
                                    questionType        = reader.GetValue(reader.GetOrdinal("questionType")).ToString(),
                                    comparedMissedCalls = int.Parse(reader.GetValue(reader.GetOrdinal("comparedMissedCalls")).ToString()),
                                    comparedTotalCalls  = int.Parse(reader.GetValue(reader.GetOrdinal("comparedTotalCalls")).ToString()),
                                });
                            }
                            catch (Exception ex) { }
                        }
                        reader.NextResult();
                        List <MissedItemAgentInfo> lst = new List <MissedItemAgentInfo>();
                        while (reader.Read())
                        {
                            try
                            {
                                lst.Add(new MissedItemAgentInfo()
                                {
                                    questionId  = int.Parse(reader.GetValue(reader.GetOrdinal("questionId")).ToString()),
                                    name        = reader.GetValue(reader.GetOrdinal("reviewer")).ToString(),
                                    totalCalls  = int.Parse(reader.GetValue(reader.GetOrdinal("total_calls")).ToString()),
                                    missedCalls = int.Parse(reader.GetValue(reader.GetOrdinal("number_missed")).ToString()),
                                });
                            }
                            catch (Exception ex) { }
                        }
                        foreach (var item in topMissed.missedItems)
                        {
                            item.top3Agents = new List <MissedItemAgentInfo>();
                            item.top3Agents.AddRange((from v in lst where v.questionId == item.questionId select v).ToList());
                        }

                        //return topMissed;
                        List <TopMissedItemsExportModel> topMissedItemsExportModel = new List <TopMissedItemsExportModel>();
                        var propNames = new List <PropertieName>
                        {
                            new PropertieName {
                                propName = "Missed Point", propValue = "questionShortName", propPosition = 1
                            },
                            new PropertieName {
                                propName = "Section", propValue = "questionSectionName", propPosition = 2
                            },
                            new PropertieName {
                                propName = "Scorecard", propValue = "scorecardName", propPosition = 3
                            },
                            new PropertieName {
                                propName = "Number missed", propValue = "missedCalls", propPosition = 4
                            },
                            new PropertieName {
                                propName = "Total calls", propValue = "totalCalls", propPosition = 5
                            },
                            new PropertieName {
                                propName = "Occurrence", propValue = "occurrence", propPosition = 6
                            },
                            new PropertieName {
                                propName = "Delta", propValue = "delta", propPosition = 7
                            },
                            new PropertieName {
                                propName = "Top 3 agents", propValue = "top3Agents", propPosition = 8
                            }
                        };
                        foreach (var item in topMissed.missedItems)
                        {
                            List <string> topAgents = new List <string>();

                            foreach (var i in item.top3Agents)
                            {
                                if (item.questionId == i.questionId)
                                {
                                    topAgents.Add((new StringBuilder().Append(i.name + i.missedCalls + "/" + i.totalCalls + ";").ToString()));
                                }
                            }
                            if (item.comparedTotalCalls == 0)
                            {
                                topMissedItemsExportModel.Add(new TopMissedItemsExportModel
                                {
                                    questionShortName   = item.questionShortName,
                                    questionSectionName = item.questionSectionName,
                                    scorecardName       = item.scorecardName,
                                    missedCalls         = item.missedCalls,
                                    totalCalls          = item.totalCalls,
                                    occurrence          = (float)Math.Round((float)((float)item.missedCalls / (float)item.totalCalls) * 100),
                                    delta      = (float)Math.Round((float)((float)item.missedCalls / (float)item.totalCalls) * 100), //(item.comparedMissedCalls / item.comparedTotalCalls),
                                    top3Agents = ExportCodeHelper.GetCSVFromList(topAgents)
                                });
                            }
                            else
                            {
                                topMissedItemsExportModel.Add(new TopMissedItemsExportModel
                                {
                                    questionShortName   = item.questionShortName,
                                    questionSectionName = item.questionSectionName,
                                    scorecardName       = item.scorecardName,
                                    missedCalls         = item.missedCalls,
                                    totalCalls          = item.totalCalls,
                                    occurrence          = (float)Math.Round(((float)item.missedCalls / (float)item.totalCalls) * 100),
                                    delta      = (float)Math.Round(((float)((float)item.missedCalls / (float)item.totalCalls) * 100) - ((float)((float)item.comparedMissedCalls / (float)item.comparedTotalCalls) * 100)),//(item.missedCalls / item.totalCalls) * 100,
                                    top3Agents = ExportCodeHelper.GetCSVFromList(topAgents)
                                });
                            }
                        }
                        ExportHelper.Export(propNames, topMissedItemsExportModel, "TopQaMissed" + DateTime.Now.ToString("MM-dd-yyyy") + DateTime.Now.Second.ToString() + ".xlsx", "TopQaMissedPoints", userName);
                    }
                    catch (Exception ex)
                    {
                        throw ex;
                    }
                }
                return("success");
            }
        }
Ejemplo n.º 8
0
        public dynamic ExportGroupPerformance(Filter filters, string userName)
        {
            using (SqlConnection sqlCon = new SqlConnection(System.Configuration.ConfigurationManager.ConnectionStrings["CC_ProdConn"].ConnectionString))
            {
                Filter f = new Filter()
                {
                    filters = filters.filters, range = filters.range
                };
                SqlCommand sqlComm = DashboardHelpers.GetFiltersParameters(f, "getGroupPerfAPI", userName);

                sqlComm.Connection = sqlCon;

                var gpl = new List <GroupPerformance>();
                try
                {
                    sqlCon.Open();
                    SqlDataReader reader = sqlComm.ExecuteReader();
                    while (reader.Read())
                    {
                        try
                        {
                            PeriodPerformance period = new PeriodPerformance()
                            {
                                callsCount = int.Parse(reader.GetValue(reader.GetOrdinal("num_calls")).ToString()),
                                score      = float.Parse(reader.GetValue(reader.GetOrdinal("avg_score")).ToString())
                            };
                            PeriodPerformance prviousPeriod = new PeriodPerformance()
                            {
                                callsCount = int.Parse(reader.GetValue(reader.GetOrdinal("prev_num_calls")).ToString()),
                                score      = float.Parse(reader.GetValue(reader.GetOrdinal("prev_avg_score")).ToString())
                            };
                            GroupInfo groupInfo = new GroupInfo()
                            {
                                id = reader.GetValue(reader.GetOrdinal("agent_group")).ToString(), name = reader.GetValue(reader.GetOrdinal("agent_group")).ToString()
                            };
                            gpl.Add(new GroupPerformance
                            {
                                groupInfo      = groupInfo,
                                scorecardName  = reader.GetValue(reader.GetOrdinal("scorecard_name")).ToString(),
                                currentPeriod  = period,
                                previousPeriod = prviousPeriod
                            });
                        }
                        catch
                        {
                        }
                    }
                    ;
                    //return gpl;
                    var propNames = new List <PropertieName>
                    {
                        new PropertieName {
                            propName = "Group name", propValue = "name", propPosition = 1
                        },
                        new PropertieName {
                            propName = "Scorecard name", propValue = "scorecardName", propPosition = 2
                        },
                        new PropertieName {
                            propName = "Score current period", propValue = "currentScore", propPosition = 3
                        },
                        new PropertieName {
                            propName = "Calls current period", propValue = "currentCalls", propPosition = 4
                        },
                        new PropertieName {
                            propName = "Score previous period", propValue = "previousScore", propPosition = 5
                        },
                        new PropertieName {
                            propName = "Calls previous period", propValue = "previousCalls", propPosition = 6
                        },
                        new PropertieName {
                            propName = "Delta score", propValue = "delta", propPosition = 7
                        }
                    };
                    List <ExportGroupPerformanceModel> exportGroupPerformanceModels = new List <ExportGroupPerformanceModel>();
                    foreach (var item in gpl)
                    {
                        exportGroupPerformanceModels.Add(new ExportGroupPerformanceModel
                        {
                            name          = item.groupInfo.name,
                            scorecardName = item.scorecardName,
                            currentScore  = item.currentPeriod.score,
                            currentCalls  = item.currentPeriod.callsCount,
                            previousCalls = item.previousPeriod.callsCount,
                            previousScore = item.previousPeriod.score,
                            delta         = (item.currentPeriod.score - item.previousPeriod.score) + "%"
                        });
                    }
                    ExportHelper.Export(propNames, exportGroupPerformanceModels, "GroupPerformance" + DateTime.Now.ToString("MM-dd-yyyy") + DateTime.Now.Second.ToString() + ".xlsx", "GroupPerformance", userName);
                }
                catch (Exception ex)
                {
                    throw ex;
                }
            }

            return("success");
        }
Ejemplo n.º 9
0
        public dynamic CalibrationSectionExport(Filter filters, string userName)
        {
            using (SqlConnection sqlCon = new SqlConnection(System.Configuration.ConfigurationManager.ConnectionStrings["CC_ProdConn"].ConnectionString))
            {
                SqlCommand sqlComm = DashboardHelpers.GetFiltersParameters(filters, "[GetCalibratorSectionScores]", userName);
                sqlComm.Connection = sqlCon;
                try
                {
                    sqlCon.Open();
                    SqlDataReader reader        = sqlComm.ExecuteReader();
                    var           sectioInfoRaw = new List <SectionInfoRaw>();
                    while (reader.Read())
                    {
                        try
                        {
                            sectioInfoRaw.Add(SectionInfoRaw.CreateRecord(reader));
                        }
                        catch
                        {
                        }
                    }

                    List <SectionsExportModel> sectionsExportModels = new List <SectionsExportModel>();
                    var propNames = new List <PropertieName>
                    {
                        new PropertieName {
                            propName = "Scorecard Name", propValue = "scorecardName", propPosition = 1
                        },
                        new PropertieName {
                            propName = "Section Name", propValue = "sectionName", propPosition = 2
                        },
                        new PropertieName {
                            propName = "Question Name", propValue = "questionName", propPosition = 3
                        },
                        new PropertieName {
                            propName = "isLinked", propValue = "isLinked", propPosition = 4
                        },
                        new PropertieName {
                            propName = "Total Right", propValue = "totalRight", propPosition = 5
                        },
                        new PropertieName {
                            propName = "Right Score, %", propValue = "rightScore", propPosition = 6
                        },
                        new PropertieName {
                            propName = "Total Wrong", propValue = "totalWrong", propPosition = 7
                        },
                        new PropertieName {
                            propName = "Wrong Score, %", propValue = "wrongScore", propPosition = 8
                        },
                        new PropertieName {
                            propName = "Total", propValue = "total", propPosition = 9
                        }
                    };
                    foreach (var item in sectioInfoRaw)
                    {
                        // var tot = item.totalRight = item.totalWrong;
                        sectionsExportModels.Add(new SectionsExportModel
                        {
                            scorecardName = item.scorecardName,
                            sectionName   = item.sectionName,
                            questionName  = item.questionShortName,
                            isLinked      = item.isLinked == true ? "Yes" : "No",
                            totalRight    = item.totalRight,
                            totalWrong    = item.totalWrong,
                            total         = item.totalRight + item.totalWrong,
                            rightScore    = (item.totalRight + item.totalWrong) == 0 ? 0 :Math.Round((double)item.totalRight / (item.totalRight + item.totalWrong) * 100, 2),
                            wrongScore    = (item.totalRight + item.totalWrong) == 0 ? 0 : Math.Round((double)item.totalWrong / (item.totalRight + item.totalWrong) * 100, 2)
                        });
                    }
                    ExportHelper.Export(propNames, sectionsExportModels, "CalibrationSection" + DateTime.Now.ToString("MM-dd-yyyy") + DateTime.Now.Second.ToString() + ".xlsx", "CalibrationSection", userName);
                    return("sucess");
                }
                catch (Exception ex)
                {
                    throw ex;
                }
            }
        }
Ejemplo n.º 10
0
        public dynamic ExporCallsLeft(Filter filters, string userName)
        {
            using (SqlConnection sqlCon = new SqlConnection(System.Configuration.ConfigurationManager.ConnectionStrings["CC_ProdConn"].ConnectionString))
            {
                Filter f = new Filter()
                {
                    filters = filters.filters, range = filters.range
                };
                SqlCommand sqlComm = DashboardHelpers.GetFiltersParameters(f, "GetCallsLeftList", userName);

                sqlComm.Connection = sqlCon;
                var callsLeftLst = new List <CallsLeft>();
                var pendingCalls = new List <PendingCall>();
                try
                {
                    sqlCon.Open();
                    SqlDataReader reader = sqlComm.ExecuteReader();
                    while (reader.Read())
                    {
                        try
                        {
                            ScorecardInfo sc = new ScorecardInfo()
                            {
                                scorecardId   = int.Parse(reader.GetValue(reader.GetOrdinal("scorecardId")).ToString()),
                                scorecardName = reader.GetValue(reader.GetOrdinal("scorecardName")).ToString()
                            };
                            CallsLeft callsLeft = new CallsLeft()
                            {
                                badCalls        = int.Parse(reader.GetValue(reader.GetOrdinal("badCalls")).ToString()),
                                pending         = int.Parse(reader.GetValue(reader.GetOrdinal("pending")).ToString()),
                                pendingNotReady = int.Parse(reader.GetValue(reader.GetOrdinal("pending_not_ready")).ToString()),
                                pendingReady    = int.Parse(reader.GetValue(reader.GetOrdinal("pending_ready")).ToString()),
                                reviewed        = int.Parse(reader.GetValue(reader.GetOrdinal("reviewed")).ToString()),
                                callDate        = reader.IsDBNull(reader.GetOrdinal("callDate")) ? (DateTime?)null : (DateTime?)reader.GetDateTime(reader.GetOrdinal("callDate")),
                                //DateTime.Parse(reader.GetValue(reader.GetOrdinal("callDate")).ToString()),


                                scorecard    = sc,
                                pendingCalls = new List <PendingCall>()
                            };
                            callsLeftLst.Add(callsLeft);
                        }
                        catch (Exception ex)
                        {
                            throw ex;
                        }
                    }
                    if (reader.NextResult())
                    {
                        while (reader.Read())
                        {
                            try
                            {
                                PendingCall sc = new PendingCall()
                                {
                                    scorecardId = int.Parse(reader.GetValue(reader.GetOrdinal("scorecardId")).ToString()),
                                    callDate    = DateTime.Parse(reader.GetValue(reader.GetOrdinal("callDate")).ToString()),
                                    receiveDate = DateTime.Parse(reader.GetValue(reader.GetOrdinal("receiveDate")).ToString()),
                                };
                                pendingCalls.Add(sc);
                            }
                            catch { }
                        }
                    }
                    foreach (var call in callsLeftLst)
                    {
                        call.pendingCalls = (from a in pendingCalls where a.scorecardId == call.scorecard.scorecardId && a.callDate == call.callDate select a).ToList();
                    }

                    //return callsLeftLst;
                    var propNames = new List <PropertieName>
                    {
                        new PropertieName {
                            propName = "Scorecard Name", propValue = "scorecardName", propPosition = 1
                        },
                        new PropertieName {
                            propName = "Scorecard Id", propValue = "scorecardId", propPosition = 2
                        },
                        new PropertieName {
                            propName = "Call date", propValue = "callDate", propPosition = 3
                        },
                        new PropertieName {
                            propName = "Bad calls", propValue = "badCalls", propPosition = 4
                        },
                        new PropertieName {
                            propName = "Reviewed calls", propValue = "reviewed", propPosition = 5
                        },
                        new PropertieName {
                            propName = "Pending calls", propValue = "pendingCalls", propPosition = 6
                        }
                    };
                    List <ExportCallsLeftModel> exportCallsLeftModel = new List <ExportCallsLeftModel>();
                    foreach (var i in callsLeftLst)
                    {
                        exportCallsLeftModel.Add(new ExportCallsLeftModel
                        {
                            scorecardName = i.scorecard.scorecardName,
                            scorecardId   = i.scorecard.scorecardId,
                            callDate      = i.callDate,
                            badCalls      = i.badCalls,
                            reviewed      = i.reviewed,
                            pendingCalls  = i.pendingNotReady + "/" + i.pendingReady
                        });
                    }
                    ExportHelper.Export(propNames, exportCallsLeftModel, "CallsLeft" + DateTime.Now.ToString("MM-dd-yyyy") + DateTime.Now.Millisecond.ToString() + ".xlsx", "CallsLeft", userName);
                }
                catch (Exception ex)
                {
                    throw ex;
                }
                return("succsess");
            }
        }
Ejemplo n.º 11
0
        public dynamic CoachingQueueExport(Filter filters, string userName, List <AvailableColumns> columns)
        {
            using (SqlConnection sqlCon = new SqlConnection(System.Configuration.ConfigurationManager.ConnectionStrings["CC_ProdConn"].ConnectionString))
            {
                string p = Path.Combine(HostingEnvironment.MapPath(@"~\export\"));
                if (!Directory.Exists(p))
                {
                    Directory.CreateDirectory(p);
                }

                Filter f = new Filter()
                {
                    filters = filters.filters, range = filters.range
                };
                SqlCommand sqlComm = new SqlCommand();

                sqlComm = DashboardHelpers.GetFiltersParameters(f, "[getCoachingQueueJsonv2]", userName);

                List <ExportCoachingQueueColumns> exportCoachingQueueColumns = new List <ExportCoachingQueueColumns>();

                sqlComm.Connection = sqlCon;
                try
                {
                    sqlCon.Open();
                    SqlDataReader reader = sqlComm.ExecuteReader();

                    while (reader.Read())
                    {
                        try
                        {
                            exportCoachingQueueColumns.Add(new ExportCoachingQueueColumns
                            {
                                agentName                   = reader.IsDBNull(reader.GetOrdinal("agentName")) ? null : reader.GetValue(reader.GetOrdinal("agentName")).ToString(),
                                callDate                    = reader.IsDBNull(reader.GetOrdinal("callDate")) ? (DateTime?)null : DateTime.Parse(reader.GetValue(reader.GetOrdinal("callDate")).ToString()),
                                agentScore                  = reader.IsDBNull(reader.GetOrdinal("total_score")) ? (float?)null : float.Parse(reader.GetValue(reader.GetOrdinal("total_score")).ToString()),
                                assignedToRole              = reader.IsDBNull(reader.GetOrdinal("AssignedToRole")) ? (string)null : reader.GetValue(reader.GetOrdinal("AssignedToRole")).ToString(),
                                callType                    = reader.IsDBNull(reader.GetOrdinal("calltype")) ? (string)null : reader.GetValue(reader.GetOrdinal("calltype")).ToString(),
                                callId                      = reader.IsDBNull(reader.GetOrdinal("callId")) ? (int?)null : int.Parse(reader.GetValue(reader.GetOrdinal("callId")).ToString()),
                                callFailed                  = (reader.IsDBNull(reader.GetOrdinal("callFailed")) ? (bool?)null : bool.Parse(reader.GetValue(reader.GetOrdinal("callFailed")).ToString())) == true ? "Yes" : "No",
                                callAudioLength             = reader.IsDBNull(reader.GetOrdinal("callAudioLength")) ? (float?)null : float.Parse(reader.GetValue(reader.GetOrdinal("callAudioLength")).ToString()),
                                callAudioUrl                = reader.IsDBNull(reader.GetOrdinal("callAudioUrl")) ? (string)null : reader.GetValue(reader.GetOrdinal("callAudioUrl")).ToString(),
                                cali_id                     = reader.IsDBNull(reader.GetOrdinal("cali_id")) ? (int?)null : int.Parse(reader.GetValue(reader.GetOrdinal("cali_id")).ToString()),
                                calibratorName              = reader.IsDBNull(reader.GetOrdinal("calibratorName")) ? (string)null : reader.GetValue(reader.GetOrdinal("calibratorName")).ToString(),
                                callReviewStatus            = reader.IsDBNull(reader.GetOrdinal("callReviewStatus")) ? (string)null : reader.GetValue(reader.GetOrdinal("callReviewStatus")).ToString(),
                                missedItemsCount            = reader.IsDBNull(reader.GetOrdinal("missedItemsCount")) ? (int?)null : int.Parse(reader.GetValue(reader.GetOrdinal("missedItemsCount")).ToString()),
                                notificationId              = reader.IsDBNull(reader.GetOrdinal("NotificationID")) ? (int?)null : int.Parse(reader.GetValue(reader.GetOrdinal("NotificationID")).ToString()),
                                reviewDate                  = reader.IsDBNull(reader.GetOrdinal("reviewDate")) ? (DateTime?)null : DateTime.Parse(reader.GetValue(reader.GetOrdinal("reviewDate")).ToString()),
                                reviewerUserRole            = reader.IsDBNull(reader.GetOrdinal("reviewerUserRole")) ? (string)null : reader.GetValue(reader.GetOrdinal("reviewerUserRole")).ToString(),
                                reviewerName                = reader.IsDBNull(reader.GetOrdinal("reviewerName")) ? (string)null : reader.GetValue(reader.GetOrdinal("reviewerName")).ToString(),
                                reviewCommentsPresent       = (reader.IsDBNull(reader.GetOrdinal("reviewCommentsPresent")) ? (bool?)null : bool.Parse(reader.GetValue(reader.GetOrdinal("reviewCommentsPresent")).ToString())) == true ? "Yes" : "No",
                                notificationCommentsPresent = (reader.IsDBNull(reader.GetOrdinal("notificationCommentsPresent")) ? (bool?)null : bool.Parse(reader.GetValue(reader.GetOrdinal("notificationCommentsPresent")).ToString())) == true ? "Yes" : "No",
                                scorecardFailScore          = reader.IsDBNull(reader.GetOrdinal("scorecardFailScore")) ? (float?)null : float.Parse(reader.GetValue(reader.GetOrdinal("scorecardFailScore")).ToString()),
                                scorecardId                 = reader.IsDBNull(reader.GetOrdinal("scorecardId")) ? (int?)null : int.Parse(reader.GetValue(reader.GetOrdinal("scorecardId")).ToString()),
                                scorecardName               = reader.IsDBNull(reader.GetOrdinal("scorecardName")) ? (string)null : reader.GetValue(reader.GetOrdinal("scorecardName")).ToString(),
                                websiteUrl                  = reader.IsDBNull(reader.GetOrdinal("websiteUrl")) ? (string)null : reader.GetValue(reader.GetOrdinal("websiteUrl")).ToString(),
                                agentGroup                  = reader.IsDBNull(reader.GetOrdinal("agentGroup")) ? (string)null : reader.GetValue(reader.GetOrdinal("agentGroup")).ToString(),
                                campaign                    = reader.IsDBNull(reader.GetOrdinal("campaign")) ? (string)null : reader.GetValue(reader.GetOrdinal("campaign")).ToString(),
                                sessionId                   = reader.IsDBNull(reader.GetOrdinal("sessionId")) ? (string)null : reader.GetValue(reader.GetOrdinal("sessionId")).ToString(),
                                profileId                   = reader.IsDBNull(reader.GetOrdinal("profileId")) ? (string)null : reader.GetValue(reader.GetOrdinal("profileId")).ToString(),
                                prospectFirstName           = reader.IsDBNull(reader.GetOrdinal("prospectFirstName")) ? (string)null : reader.GetValue(reader.GetOrdinal("prospectFirstName")).ToString(),
                                prospectLastName            = reader.IsDBNull(reader.GetOrdinal("prospectLastName")) ? (string)null : reader.GetValue(reader.GetOrdinal("prospectLastName")).ToString(),
                                prospectPhone               = reader.IsDBNull(reader.GetOrdinal("prospectPhone")) ? (string)null : reader.GetValue(reader.GetOrdinal("prospectPhone")).ToString(),
                                prospectEmail               = reader.IsDBNull(reader.GetOrdinal("prospectEmail")) ? (string)null : reader.GetValue(reader.GetOrdinal("prospectEmail")).ToString(),
                                wasEdited                   = (reader.IsDBNull(reader.GetOrdinal("wasEdit")) ? (bool?)null : bool.Parse(reader.GetValue(reader.GetOrdinal("wasEdit")).ToString())) == true ? "Yes" : "No",
                                notificationStatus          = reader.IsDBNull(reader.GetOrdinal("notificationStatus")) ? (string)null : reader.GetValue(reader.GetOrdinal("notificationStatus")).ToString(),
                                notificationStep            = reader.IsDBNull(reader.GetOrdinal("notificationStep")) ? (string)null : reader.GetValue(reader.GetOrdinal("notificationStep")).ToString(),
                                isOwnedNotification         = (reader.IsDBNull(reader.GetOrdinal("isOwnedNotification")) ? (bool?)null : bool.Parse(reader.GetValue(reader.GetOrdinal("isOwnedNotification")).ToString())) == true ? "Yes" : "No",
                                OwnedNotification           = (reader.IsDBNull(reader.GetOrdinal("OwnedNotification")) ? false : bool.Parse(reader.GetValue(reader.GetOrdinal("OwnedNotification")).ToString())) == true ? "Yes" : "No",
                                calibratorId                = reader.IsDBNull(reader.GetOrdinal("calibratorId")) ? (string)null : reader.GetValue(reader.GetOrdinal("calibratorId")).ToString(),
                                missedItemsList             = reader.IsDBNull(reader.GetOrdinal("missedItemsList")) ? (string)null : reader.GetValue(reader.GetOrdinal("missedItemsList")).ToString(),
                                missedItemsCommentList      = reader.IsDBNull(reader.GetOrdinal("missedItemsCommentList")) ? (string)null : reader.GetValue(reader.GetOrdinal("missedItemsCommentList")).ToString()
                            });
                        }
                        catch (Exception ex)
                        {
                            throw ex;
                        }
                    }
                    var propNames = new List <PropertieName>();
                    var j         = 1;
                    foreach (var item in columns)
                    {
                        switch (item.id)
                        {
                        case 1:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "agentName", propPosition = j
                            });
                            j++;
                            break;

                        case 2:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "callDate", propPosition = j
                            });
                            j++;
                            break;

                        case 3:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "callType", propPosition = j
                            });
                            j++;
                            break;

                        case 4:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "callId", propPosition = j
                            });
                            j++;
                            break;

                        case 5:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "callReviewStatus", propPosition = j
                            });
                            j++;
                            break;

                        case 6:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "callAudioUrl", propPosition = j
                            });
                            j++;
                            break;

                        case 7:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "callAudioLength", propPosition = j
                            });
                            j++;
                            break;

                        case 8:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "scorecardId", propPosition = j
                            });
                            j++;
                            break;

                        case 9:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "scorecardName", propPosition = j
                            });
                            j++;
                            break;

                        case 10:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "scorecardFailScore", propPosition = j
                            });
                            j++;
                            break;

                        case 11:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "reviewDate", propPosition = j
                            });
                            j++;
                            break;

                        case 12:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "reviewerUserRole", propPosition = j
                            });
                            j++;
                            break;

                        case 13:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "reviewerName", propPosition = j
                            });
                            j++;
                            break;

                        case 14:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "calibratorId", propPosition = j
                            });
                            j++;
                            break;

                        case 15:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "calibratorName", propPosition = j
                            });
                            j++;
                            break;

                        case 16:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "missedItemsCount", propPosition = j
                            });
                            j++;
                            break;

                        case 17:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "agentScore", propPosition = j
                            });
                            j++;
                            break;

                        case 18:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "callFailed", propPosition = j
                            });
                            j++;
                            break;

                        case 19:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "reviewCommentsPresent", propPosition = j
                            });
                            j++;
                            break;

                        case 20:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "notificationCommentsPresent", propPosition = j
                            });
                            j++;
                            break;

                        case 21:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "agentGroup", propPosition = j
                            });
                            j++;
                            break;

                        case 22:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "campaign", propPosition = j
                            });
                            j++;
                            break;

                        case 23:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "sessionId", propPosition = j
                            });
                            j++;
                            break;

                        case 24:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "profileId", propPosition = j
                            });
                            j++;
                            break;

                        case 25:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "prospectFirstName", propPosition = j
                            });
                            j++;
                            break;

                        case 26:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "prospectLastName", propPosition = j
                            });
                            j++;
                            break;

                        case 27:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "prospectPhone", propPosition = j
                            });
                            j++;
                            break;

                        case 28:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "prospectEmail", propPosition = j
                            });
                            j++;
                            break;

                        case 29:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "cali_id", propPosition = j
                            });
                            j++;
                            break;

                        case 30:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "wasEdit", propPosition = j
                            });
                            j++;
                            break;

                        case 31:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "notificationStatus", propPosition = j
                            });
                            j++;
                            break;

                        case 32:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "notificationStep", propPosition = j
                            });
                            j++;
                            break;

                        case 33:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "notificationId", propPosition = j
                            });
                            j++;
                            break;

                        case 34:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "isOwnedNotification", propPosition = j
                            });
                            j++;
                            break;

                        case 35:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "OwnedNotification", propPosition = j
                            });
                            j++;
                            break;

                        case 36:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "assignedToRole", propPosition = j
                            });
                            j++;
                            break;

                        case 37:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "missedItemsList", propPosition = j
                            });
                            j++;
                            break;

                        case 38:
                            propNames.Add(new PropertieName {
                                propName = item.Name, propValue = "missedItemsCommentList", propPosition = j
                            });
                            j++;
                            break;
                        }
                    }
                    ExportHelper.Export(propNames, exportCoachingQueueColumns, "CoachingQueue" + DateTime.Now.ToString("MM-dd-yyyy") + DateTime.Now.Second.ToString() + ".xlsx", "CoachingQueue", userName);
                }
                catch (Exception ex)
                {
                    throw ex;
                }
                return("success");
            }
        }