public JsonResult ChangeAction(int id, int cid)
{
Ticket ticket = unitOfWork.TicketRepository.GetSingleRecord(id);
Customer customer = unitOfWork.CustomerRepository.GetSingleRecord(cid);
DailyTicketCount dCount = unitOfWork.DailyTicketCountRepository.LatestRecord();
if (ticket.ActionWith.Equals("Relayware", StringComparison.Ordinal))
{
if (dCount.TotalOpenTicketsRelayware > 0)
{
dCount.TotalOpenTicketsRelayware -= 1;
}
dCount.TotalOpenTicketsCust += 1;
if (ticket.Status.Equals("Open", StringComparison.Ordinal))
{
customer.NumOpenTicketsCust += 1;
customer.NumOpenTicketsRelayware -= 1;
}
ticket.ActionWith = "Customer";
}
else if (ticket.ActionWith.Equals("Customer", StringComparison.Ordinal))
{
if (dCount.TotalOpenTicketsCust > 0)
{
dCount.TotalOpenTicketsCust -= 1;
}
dCount.TotalOpenTicketsRelayware += 1;
if (ticket.Status.Equals("Open", StringComparison.Ordinal))
{
customer.NumOpenTicketsCust -= 1;
customer.NumOpenTicketsRelayware += 1;
}
ticket.ActionWith = "Relayware";
}
unitOfWork.DailyTicketCountRepository.UpdateRecord(dCount);
unitOfWork.TicketRepository.UpdateRecord(ticket);
unitOfWork.CustomerRepository.UpdateRecord(customer);
unitOfWork.SaveChanges();
return(Json(new { action = ticket.ActionWith, ticketId = ticket.TicketId, custId = customer.CustomerId,
custOpenRW = customer.NumOpenTicketsRelayware, custOpen = customer.NumOpenTicketsCust,
dCountId = dCount.DailyTicketCountId, dCountCust = dCount.TotalOpenTicketsCust,
dCountRW = dCount.TotalOpenTicketsRelayware }));
}
// GET: DailyTicketCounts/Details/5
public ActionResult Details(int?id)
{
if (id == null)
{
return(new HttpStatusCodeResult(HttpStatusCode.BadRequest));
}
DailyTicketCount dailyTicketCount = unitOfWork.DailyTicketCountRepository.GetSingleRecord(id.Value);
if (dailyTicketCount == null)
{
return(HttpNotFound());
}
return(View(dailyTicketCount));
}
public ActionResult Create(CustomerTicket cTicket)
{
if (ModelState.IsValid)
{
Customer customer = unitOfWork.CustomerRepository.GetSingleRecord(Int32.Parse(cTicket.Customer));
DailyTicketCount dailyCount = unitOfWork.DailyTicketCountRepository.LatestRecord();
if (cTicket.Ticket.ActionWith.Equals("Relayware", StringComparison.Ordinal))
{
customer.NumOpenTicketsRelayware += 1;
dailyCount.TotalOpenTicketsRelayware += 1;
}
else if (cTicket.Ticket.ActionWith.Equals("Customer", StringComparison.Ordinal))
{
customer.NumOpenTicketsCust += 1;
dailyCount.TotalOpenTicketsCust += 1;
}
if (cTicket.Ticket.Status.Equals("Open", StringComparison.Ordinal))
{
customer.NumOpenTickets += 1;
dailyCount.TotalOpenedTicket += 1;
}
else if (cTicket.Ticket.Status.Equals("Closed", StringComparison.Ordinal))
{
customer.NumClosedTickets += 1;
dailyCount.TotalClosedTickets += 1;
}
unitOfWork.CustomerRepository.UpdateRecord(customer);
cTicket.Ticket.Customer = customer;
unitOfWork.TicketRepository.AddRecord(cTicket.Ticket);
unitOfWork.DailyTicketCountRepository.UpdateRecord(dailyCount);
unitOfWork.SaveChanges();
return(RedirectToAction("Index", "DailyTicketCounts", null));
}
return(View());
}
public JsonResult CloseTicket(int id, int cid)
{
Ticket ticket = unitOfWork.TicketRepository.GetSingleRecord(id);
DailyTicketCount dCount = unitOfWork.DailyTicketCountRepository.LatestRecord();
Customer customer = unitOfWork.CustomerRepository.GetSingleRecord(cid);
dCount.TotalClosedTickets += 1;
if (ticket.ActionWith.Equals("Relayware", StringComparison.Ordinal))
{
dCount.TotalOpenTicketsRelayware -= 1;
customer.NumOpenTicketsRelayware -= 1;
}
else if (ticket.ActionWith.Equals("Customer", StringComparison.Ordinal))
{
dCount.TotalOpenTicketsCust -= 1;
customer.NumOpenTicketsCust -= 1;
}
unitOfWork.DailyTicketCountRepository.UpdateRecord(dCount);
ticket.Status = "Closed";
unitOfWork.TicketRepository.UpdateRecord(ticket);
customer.NumClosedTickets += 1;
customer.NumOpenTickets -= 1;
unitOfWork.CustomerRepository.UpdateRecord(customer);
unitOfWork.SaveChanges();
return(Json(new { status = ticket.Status, openTickets = customer.NumOpenTickets,
custId = customer.CustomerId,
dCountOpen = dCount.TotalOpenedTicket,
dCountClosed = dCount.TotalClosedTickets,
dCountRW = dCount.TotalOpenTicketsRelayware,
dCountCust = dCount.TotalOpenTicketsCust,
dCountId = dCount.DailyTicketCountId,
custOpenRW = customer.NumOpenTicketsRelayware,
custOpenCustomer = customer.NumOpenTicketsCust }));
}
