public async Task <IActionResult> SaveAndUpdate(CustomerServiceOnlineDto input)
{
CustomerServiceOnlineDto result = null;
input.LastModificationTime = DateTime.Now;
input.KfAccount = input.PreKfAccount + "@" + input.PublicNumberAccount;
string fileUrl = string.Empty;
if (Request.Form.Files.Count > 0)
{
var profilePictureFile = Request.Form.Files.First();
byte[] fileBytes;
using (var stream = profilePictureFile.OpenReadStream())
{
fileBytes = stream.GetAllBytes();
}
var fileInfo = new FileInfo(profilePictureFile.FileName);
var extra = fileInfo.Extension.Substring(fileInfo.Extension.IndexOf(".") + 1);
fileUrl = await _fileServer.UploadFile(fileBytes, extra, "CustomerServiceOnline");
input.LocalHeadingUrl = fileUrl;
input.KfHeadingUrl = fileUrl;
var filename = fileUrl.Substring(fileUrl.LastIndexOf("/") + 1);
}
Logger.Info($"客服信息上传开始：客服账号：{input.KfAccount}，客服昵称：{input.KfNick}，密码：{input.KfPassWord}，id={input.Id}");
if (input.KfType == KFType.WX.ToString())
{
//上传客服信息
if (input.Id == 0)
{
await _wxMediaAppService.AddCustom(input.MpID, input.KfAccount, input.KfNick, input.KfPassWord, input.KfWx);
}
else
{
await _wxMediaAppService.UpdateCustom(input.MpID, input.KfAccount, input.KfNick, input.KfPassWord);
}
if (Request.Form.Files.Count > 0)
{
Logger.Info($"客服信息上传结束，开始上传客服头像,头像url：{fileUrl}");
//上传客服头像
await _wxMediaUpload.UploadKfHeading(input.MpID, fileUrl, input.KfAccount);
}
}
else
{
input.KfType = KFType.YL.ToString();
}
if (input.Id == 0)
{
await _CustomerServiceOnlineAppService.Create(input);
}
else
{
await _CustomerServiceOnlineAppService.Update(input);
}
return(Json(""));
}
public CreateOrEditCustomerServiceOnlineViewModel(CustomerServiceOnlineDto output)
{
output.MapTo(this);
}
public async Task DoExecute(FansMessageDto args)
{
var faninfo = await GetFan(args.MpID, args.OpenID);
if (faninfo != null)
{
Logger.Info($"开始调用客服接入机制");
CustomerServiceOnlineDto customer = null;
if (faninfo.LastCustomerServiceId != 0)
{
customer = await _customerServiceOnlineAppService.GetLastCustomerService(faninfo.LastCustomerServiceId);//获取末次接待客服
}
if (customer == null)
{
customer = await _customerServiceOnlineAppService.GetAutoJoinCustomer(args.MpID); //获取自动分配客服
}
if (customer == null) //微客服坐席已满，进入等待队列
{
Logger.Info($"进入等待队列,开始创建等待会话");
var conversation = await _customerServiceConversationAppService.Create(new CustomerServiceConversationDto()
{
FanOpenId = args.OpenID,
FanId = faninfo.Id,
MpID = args.MpID,
State = (int)CustomerServiceConversationState.Wait,
HeadImgUrl = faninfo.HeadImgUrl,
NickName = faninfo.NickName
});
Logger.Info($"进入等待队列,创建等待会话成功，开始记录缓存");
await _cacheManager.GetCache(AppConsts.Cache_FanOpenId2Conversation).SetAsync(args.OpenID, conversation);
//await _cacheManager.GetCache(AppConsts.Cache_Kf_FanOpenId2Conversation).SetAsync(args.OpenID, JsonConvert.SerializeObject(conversation));
await _cacheManager.GetCache(AppConsts.Cache_Kf_FanOpenId2Conversation).RemoveAsync(args.OpenID);
#region 推送消息给客服
Logger.Info($"进入等待队列,创建等待会话成功，记录缓存成功，推送等待人数");
Logger.Info($"推送url为{_signalrCustomerService.SetUnConnectNoticeUrl}");
WebClient wc = new WebClient();
await wc.UploadValuesTaskAsync(_signalrCustomerService.SetUnConnectNoticeUrl, new System.Collections.Specialized.NameValueCollection());
#endregion
}
else
{
Logger.Info($"分配到自动接入客服：{JsonConvert.SerializeObject(customer)}");
#region 创建客服会话
var conversation = await _customerServiceConversationAppService.Create(new CustomerServiceConversationDto()
{
FanOpenId = args.OpenID,
FanId = faninfo.Id,
MpID = args.MpID,
State = (int)CustomerServiceConversationState.Asking,
HeadImgUrl = faninfo.HeadImgUrl,
NickName = faninfo.NickName,
CustomerId = customer.Id,
CustomerOpenId = customer.OpenID,
StartTalkTime = DateTime.Now,
LastModificationTime = DateTime.Now,
ConversationScore = -1
});
faninfo.LastCustomerServiceId = customer.Id;
faninfo.LastCustomerServiceOpenId = customer.OpenID;
await _mpFanAppService.Update(faninfo);
await _cacheManager.GetCache(AppConsts.Cache_FanOpenId2Conversation).SetAsync(args.OpenID, conversation);
//await _cacheManager.GetCache(AppConsts.Cache_Kf_FanOpenId2Conversation).SetAsync(args.OpenID, JsonConvert.SerializeObject(conversation));
await _cacheManager.GetCache(AppConsts.Cache_Kf_FanOpenId2Conversation).RemoveAsync(args.OpenID);
WebClient wc = new WebClient();
var values = new NameValueCollection();
values.Add("messageToken", customer.MessageToken); //消息令牌
values.Add("fanOpenId", conversation.FanOpenId); //粉丝openid
values.Add("fanNickName", faninfo.NickName); //粉丝昵称
values.Add("fanHeadImgUrl", faninfo.HeadImgUrl); //粉丝头像
values.Add("replyType", ((int)CustomerServiceReplyType.AutoIn).ToString()); //回复类型
values.Add("msgType", MpMessageType.text.ToString()); //消息类型
values.Add("msgContent", ""); //文本消息
var result = await wc.UploadValuesTaskAsync(_signalrCustomerService.CustomerAskUrl, values);
#endregion
}
}
}
