public static string GetContactsViewItem(RestCommand command, int userID) { ContactsViewItem contactsViewItem = ContactsView.GetContactsViewItem(command.LoginUser, userID); if (contactsViewItem.OrganizationID != command.Organization.OrganizationID) { throw new RestException(HttpStatusCode.Unauthorized); } return(contactsViewItem.GetXml("ContactsViewItem", true)); }
public static string DeleteContact(RestCommand command, int id) { ContactsViewItem user = ContactsView.GetContactsViewItem(command.LoginUser, id); if (user == null) { throw new RestException(HttpStatusCode.BadRequest); } Organization organization = Organizations.GetOrganization(command.LoginUser, user.OrganizationID); if (organization.ParentID != command.Organization.OrganizationID) { throw new RestException(HttpStatusCode.Unauthorized); } string result = user.GetXml("Contact", true); Users.MarkUserDeleted(command.LoginUser, id); return(result); }
private void SyncContactInformation(ContactsViewItem contact) { Logs.WriteEvent(string.Format("Processing contact {0}({1}) of organization {2}({3})", contact.Name, contact.UserID, contact.Organization, contact.OrganizationID)); if (!string.IsNullOrEmpty(contact.Email)) { string responseText = string.Empty; string requestParameter = string.Format("{0}={1}", ContactObjects.Lookup.email.ToString(), contact.Email); string requestUrl = string.Format("{0}person.json?{1}", _baseURI, requestParameter); responseText = CustomerInsightsUtilities.MakeHttpWebRequest(requestUrl, _securityToken, Logs, Settings, _currentContactApiCallsKey, ref _currentContactApiCalls); try { if (!string.IsNullOrEmpty(responseText)) { JObject jObject = JObject.Parse(responseText); ContactObjects.RootObject contactInfo = JsonConvert.DeserializeObject <ContactObjects.RootObject>(jObject.ToString()); User currentContact = Users.GetUser(LoginUser, contact.UserID); UpdateContactInformation(contactInfo, currentContact, (int)contact.OrganizationParentID); } else { Logs.WriteEvent("CustomerInsights did not return information."); } } catch (Exception ex) { Logs.WriteException(ex); } } else { Logs.WriteEvent("This contact does not have a email entered, can't get its CustomerInsights information."); } UpdateFullContactContactModified(contact.UserID); }
private void ProcessReminder(Reminder reminder) { Logs.WriteLine(); Logs.WriteEvent("***********************************************************************************"); Logs.WriteEvent("Processing Reminder ReminderID: " + reminder.ReminderID.ToString()); Logs.WriteData(reminder.Row); Logs.WriteLine(); Logs.WriteEvent("***********************************************************************************"); MailMessage message; UsersViewItem user = UsersView.GetUsersViewItem(LoginUser, (int)reminder.UserID); if (user == null) { return; } string description = ""; switch (reminder.RefType) { case ReferenceType.Organizations: OrganizationsViewItem org = OrganizationsView.GetOrganizationsViewItem(LoginUser, reminder.RefID); if (org == null) { return; } message = EmailTemplates.GetReminderCustomerEmail(LoginUser, reminder, user, org); description = String.Format("Reminder sent to {0} for Organization {1}", message.To.ToString(), org.Name); Logs.WriteEvent(description); ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, reminder.RefType, reminder.RefID, description); ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Organizations, org.OrganizationID, description); break; case ReferenceType.Tickets: TicketsViewItem ticket = TicketsView.GetTicketsViewItem(LoginUser, reminder.RefID); if (ticket == null) { return; } message = EmailTemplates.GetReminderTicketEmail(LoginUser, reminder, user, ticket); EmailTemplates.ReplaceEmailRecipientParameters(LoginUser, message, Tickets.GetTicket(LoginUser, ticket.TicketID), reminder.UserID); //vv TeamSupport.Data.Action action = (new Actions(LoginUser)).AddNewAction(); action.ActionTypeID = null; action.Name = "Reminder"; action.ActionSource = "Reminder"; action.SystemActionTypeID = SystemActionType.Reminder; action.Description = String.Format("<p>The following is a reminder for {0} {1}:</p><p> </p><p>{2}</p>", user.FirstName, user.LastName, reminder.Description); action.IsVisibleOnPortal = false; action.IsKnowledgeBase = false; action.TicketID = ticket.TicketID; action.Collection.Save(); description = String.Format("Reminder sent to {0} for Ticket {1}", message.To.ToString(), ticket.TicketNumber.ToString()); Logs.WriteEvent(description); ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, reminder.RefType, reminder.RefID, description); ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Tickets, ticket.TicketID, description); break; case ReferenceType.Contacts: ContactsViewItem contact = ContactsView.GetContactsViewItem(LoginUser, reminder.RefID); if (contact == null) { return; } message = EmailTemplates.GetReminderContactEmail(LoginUser, reminder, user, contact); description = String.Format("Reminder sent to {0} for Contact {1}", message.To.ToString(), contact.FirstName + " " + contact.LastName); Logs.WriteEvent(description); ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, reminder.RefType, reminder.RefID, description); ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Users, contact.UserID, description); break; case ReferenceType.Tasks: TasksViewItem task = TasksView.GetTasksViewItem(LoginUser, reminder.RefID); if (task == null || task.IsComplete) { reminder.IsDismissed = true; reminder.Collection.Save(); return; } message = EmailTemplates.GetReminderTaskEmail(LoginUser, reminder, user, task); description = String.Format("Reminder sent to {0} for Task {1}", message.To.ToString(), task.Name); Logs.WriteEvent("ver. 05162017: " + description); ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Tasks, task.TaskID, description); ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Users, (int)reminder.UserID, description); TaskAssociations taskAssociations = new TaskAssociations(LoginUser); taskAssociations.LoadByTaskIDOnly(task.TaskID); foreach (TaskAssociation taskAssociation in taskAssociations) { if (taskAssociation.RefType == (int)ReferenceType.Tickets) { TeamSupport.Data.Action taskAction = (new Actions(LoginUser)).AddNewAction(); taskAction.ActionTypeID = null; taskAction.Name = "Reminder"; taskAction.ActionSource = "Reminder"; taskAction.SystemActionTypeID = SystemActionType.Reminder; taskAction.Description = String.Format("<p>The following is a reminder for {0} {1}:</p><p> </p><p>{2}</p>", user.FirstName, user.LastName, reminder.Description); taskAction.IsVisibleOnPortal = false; taskAction.IsKnowledgeBase = false; taskAction.TicketID = taskAssociation.RefID; try { taskAction.Collection.Save(); } catch (Exception ex) { Logs.WriteEvent("Ex Reminder Action.Save: " + ex.StackTrace); } } } break; default: message = null; break; } if (message == null) { return; } reminder.HasEmailSent = true; reminder.Collection.Save(); if (Emails.IsEmailDisabled(LoginUser, user.UserID, "Reminders")) { Logs.WriteEvent("Message skipped due to disabled user setting."); } else { MailAddress address = new MailAddress(user.Email, user.FirstName + " " + user.LastName); Logs.WriteEvent("Mail Address: " + address.ToString()); message.To.Add(address); EmailTemplates.ReplaceMailAddressParameters(message); Emails.AddEmail(LoginUser, reminder.OrganizationID, null, message.Subject, message); Logs.WriteEvent("Message queued"); } }
protected override void GetNextRecord() { ContactsViewItem contact = ContactsView.GetContactsViewItem(_loginUser, _itemIDList[_rowIndex]); _lastItemID = contact.UserID; UpdatedItems.Add((int)_lastItemID); List <CustomerSearchPhone> phones = new List <CustomerSearchPhone>(); StringBuilder builder = new StringBuilder(); if (!string.IsNullOrWhiteSpace(contact.Email)) { builder.AppendLine(Regex.Replace(contact.Email, "[,.]+", "")); } PhoneNumbers phoneNumbers = new PhoneNumbers(_loginUser); phoneNumbers.LoadByID(contact.UserID, ReferenceType.Users); foreach (PhoneNumber number in phoneNumbers) { phones.Add(new CustomerSearchPhone(number)); builder.AppendLine(Regex.Replace(number.Number, "[^0-9]", "")); } Addresses addresses = new Addresses(_loginUser); addresses.LoadByID(contact.UserID, ReferenceType.Users); foreach (Address address in addresses) { builder.AppendLine(address.Description + " " + address.Addr1 + " " + address.Addr2 + " " + address.Addr3 + " " + address.City + " " + address.State + " " + address.Zip + " " + address.Country); } EmailAddresses emailAddresses = new EmailAddresses(_loginUser); emailAddresses.LoadByRefID(contact.UserID, ReferenceType.Users); foreach (EmailAddress emailAddress in emailAddresses) { builder.AppendLine(Regex.Replace(emailAddress.Email, "[,.]+", "")); } _docFields.Clear(); AddDocField("UserID", contact.UserID); AddDocField("OrganizationID", contact.OrganizationID); AddDocField("Organization", contact.Organization); AddDocField("Email", contact.Email); AddDocField("IsActive", contact.IsActive); if (string.IsNullOrWhiteSpace(contact.FirstName)) { AddDocField("Name", contact.LastName); DocDisplayName = string.IsNullOrWhiteSpace(contact.FirstName) ? "" : contact.FirstName.Trim(); } else { AddDocField("Name", contact.FirstName + " " + contact.LastName); DocDisplayName = contact.LastName.Trim() + (string.IsNullOrWhiteSpace(contact.FirstName) ? "" : ", " + contact.FirstName.Trim()); } builder.AppendLine(Regex.Replace(DocDisplayName, "[^a-zA-Z0-9 -]", "")); builder.AppendLine(Regex.Replace(contact.Organization, "[^a-zA-Z0-9 -]", "")); DocText = builder.ToString(); CustomerSearchContact contactItem = new CustomerSearchContact(contact); contactItem.phones = phones.ToArray(); TicketsView tickets = new TicketsView(_loginUser); contactItem.openTicketCount = tickets.GetUserTicketCount(contact.UserID, 0); AddDocField("**JSON", JsonConvert.SerializeObject(contactItem)); CustomValues customValues = new CustomValues(_loginUser); customValues.LoadByReferenceType(_organizationID, ReferenceType.Contacts, contact.UserID); foreach (CustomValue value in customValues) { object o = value.Row["CustomValue"]; string s = o == null || o == DBNull.Value ? "" : o.ToString(); AddDocField(value.Row["Name"].ToString(), s); } DocFields = _docFields.ToString(); DocIsFile = false; DocName = contact.UserID.ToString(); DocCreatedDate = (DateTime)contact.Row["DateCreated"]; DocModifiedDate = (DateTime)contact.Row["DateModified"]; }