Ejemplo n.º 1
0
        public static void Run()
        {
            const string persistenceKey = "PPSE-LastSupportDeltaId";

            string lastDeltaIdString = Persistence.Key[persistenceKey];
            int    lastDeltaId       = 0;

            if (!String.IsNullOrEmpty(lastDeltaIdString))
            {
                lastDeltaId = Int32.Parse(lastDeltaIdString);
            }

            SupportCaseDelta[] deltas = SupportDatabase.GetCaseDeltas(lastDeltaId);

            foreach (SupportCaseDelta delta in deltas)
            {
                if (delta.Verb == "Incoming email")
                {
                    try
                    {
                        CommunicationTurnaround.Create(Organization.PPSE, delta.SupportCaseId, delta.DateTime);
                    }
                    catch (Exception)
                    {
                        // Ignore if can't create
                    }
                }
                else if (delta.Verb == "Replied")
                {
                    try
                    {
                        CommunicationTurnaround turnaround = CommunicationTurnaround.FromIdentity(Organization.PPSE, 1,
                                                                                                  delta.SupportCaseId);
                        turnaround.SetResponded(delta.DateTime, null);
                    }
                    catch (Exception)
                    {
                    }
                }
                else if (delta.Verb == "Closed")
                {
                    try
                    {
                        CommunicationTurnaround turnaround = CommunicationTurnaround.FromIdentity(Organization.PPSE, 1,
                                                                                                  delta.SupportCaseId);
                        turnaround.Close(delta.DateTime, null);
                    }
                    catch (Exception)
                    {
                        // if can't find, ignore
                    }
                }
                else if (delta.Changes.Contains("'Spam'"))
                {
                    try
                    {
                        CommunicationTurnaround turnaround = CommunicationTurnaround.FromIdentity(Organization.PPSE, 1,
                                                                                                  delta.SupportCaseId);
                        turnaround.Close(delta.DateTime, null);
                    }
                    catch (Exception)
                    {
                    }
                }

                if (delta.SupportCaseDeltaId > lastDeltaId)
                {
                    lastDeltaId = delta.SupportCaseDeltaId;
                }
            }

            Persistence.Key[persistenceKey] = lastDeltaId.ToString();
        }