private void CloseIncident(EntityReference caseReference)
{
// First close the Incident
// Create resolution for the closing incident
IncidentResolution resolution = new IncidentResolution
{
Subject = "Case Closed",
};
resolution.IncidentId = caseReference;
// Create the request to close the incident, and set its resolution to the
// resolution created above
CloseIncidentRequest closeRequest = new CloseIncidentRequest();
closeRequest.IncidentResolution = resolution;
// Set the requested new status for the closed Incident
closeRequest.Status =
new OptionSetValue((int)incident_statuscode.ProblemSolved);
// Execute the close request
CloseIncidentResponse closeResponse =
(CloseIncidentResponse)_serviceProxy.Execute(closeRequest);
//Check if the incident was successfully closed
Incident incident = _serviceProxy.Retrieve(Incident.EntityLogicalName,
_caseIncidentId, new ColumnSet(allColumns: true)).ToEntity <Incident>();
if (incident.StateCode.HasValue & amp; &
incident.StateCode == IncidentState.Resolved)
{
Console.WriteLine("The incident was closed out as Resolved.");
}
public bool ResolveTicket(Guid?ticketGuid)
{
Entity IncidentResolution = new Entity("incidentresolution");
IncidentResolution.Attributes["subject"] = "Subject Closed";
IncidentResolution.Attributes["incidentid"] = new EntityReference("incident", ticketGuid.Value);
// Create the request to close the incident, and set its resolution to the
// resolution created above
CloseIncidentRequest closeRequest = new CloseIncidentRequest();
closeRequest.IncidentResolution = IncidentResolution;
// Set the requested new status for the closed Incident
closeRequest.Status = new OptionSetValue(5);
// Execute the close request
try
{
CloseIncidentResponse closeResponse = (CloseIncidentResponse)_service.Execute(closeRequest);
return(true);
}
catch (Exception)
{
return(false);
}
}
/// <summary>
/// Closes a Trouble ticket by ID
/// </summary>
/// <param name="ticketId">ID of the Ticket to close</param>
/// <param name="subject">Title of the close ticket record</param>
/// <param name="description">Description of the closed ticket</param>
/// <param name="batchId">Optional: if set to a valid GUID, generated by the Create Batch Request Method, will assigned the request to the batch for later execution, on fail, runs the request immediately </param>
/// <param name="cdsServiceClient">Connected CDS Service Client</param>
/// <param name="bypassPluginExecution">Adds the bypass plugin behavior to this request. Note: this will only apply if the caller has the prvBypassPlugins permission to bypass plugins. If its attempted without the permission the request will fault.</param>
/// <returns>Returns the ID of the closed ticket</returns>
public static Guid CloseTroubleTicket(this CdsServiceClient cdsServiceClient, Guid ticketId, string subject, string description, Guid batchId = default(Guid), bool bypassPluginExecution = false)
{
// ONE OF THEASE SOULD BE MADE THE MASTER
cdsServiceClient.logEntry.ResetLastError(); // Reset Last Error
if (cdsServiceClient._CdsService == null)
{
cdsServiceClient.logEntry.Log("Crm Service not initialized", TraceEventType.Error);
return(Guid.Empty);
}
if (ticketId == Guid.Empty)
{
return(Guid.Empty);
}
// Create Incident Resolution Type
Entity reso = new Entity("incidentresolution");
Guid closeTicketId = Guid.NewGuid();
reso.Attributes.Add("activityid", closeTicketId);
reso.Attributes.Add("incidentid", new EntityReference("incident", ticketId));
// NEED TO REWORK THIS WITH METAD DATA>
reso.Attributes.Add("statecode", new OptionSetValue(1));
reso.Attributes.Add("statuscode", new OptionSetValue(2));
reso.Attributes.Add("subject", subject);
reso.Attributes.Add("description", description);
// Set Close Time Stamp
reso.Attributes.Add("actualend", DateTime.Now.ToString());
// Get State close for Resolving a case
int defaultStateCodeForResolveCase = 1;
CloseIncidentRequest req4 = new CloseIncidentRequest();
req4.IncidentResolution = reso;
req4.Status = new OptionSetValue(defaultStateCodeForResolveCase);
if (cdsServiceClient.AddRequestToBatch(batchId, req4, "Calling Close Incident", "Request to Close Incident Queued", bypassPluginExecution))
{
return(Guid.Empty);
}
CloseIncidentResponse resp4 = (CloseIncidentResponse)cdsServiceClient.CdsCommand_Execute(req4, "Closing a Case in CRM", bypassPluginExecution);
if (resp4 != null)
{
return(closeTicketId);
}
else
{
return(Guid.Empty);
}
}
/// <summary>
/// Closes an Incident request in CRM,
/// this special handling is necessary to support CRM Built In Object.
/// </summary>
/// <param name="incidentId">ID of the CRM Incident to close</param>
/// <param name="fieldList">List of data items to add to the request, By default, subject is required.</param>
/// <param name="incidentStatusCode">Status code to close the incident with, defaults to resolved</param>
/// <param name="batchId">Optional: if set to a valid GUID, generated by the Create Batch Request Method, will assigned the request to the batch for later execution, on fail, runs the request immediately </param>
/// <param name="cdsServiceClient">Connected CDS Service Client</param>
/// <param name="bypassPluginExecution">Adds the bypass plugin behavior to this request. Note: this will only apply if the caller has the prvBypassPlugins permission to bypass plugins. If its attempted without the permission the request will fault.</param>
/// <returns>Guid of the Activity.</returns>
public static Guid CloseIncident(this CdsServiceClient cdsServiceClient, Guid incidentId, Dictionary <string, CdsDataTypeWrapper> fieldList, int incidentStatusCode = 5, Guid batchId = default(Guid), bool bypassPluginExecution = false)
{
cdsServiceClient.logEntry.ResetLastError(); // Reset Last Error
if (cdsServiceClient._CdsService == null)
{
cdsServiceClient.logEntry.Log("Crm Service not initialized", TraceEventType.Error);
return(Guid.Empty);
}
if (incidentId == Guid.Empty)
{
return(Guid.Empty);
}
Guid actId = Guid.Empty;
Entity uEnt = new Entity("incidentresolution");
AttributeCollection PropertyList = new AttributeCollection();
#region MapCode
if (fieldList != null)
{
foreach (KeyValuePair <string, CdsDataTypeWrapper> field in fieldList)
{
cdsServiceClient.AddValueToPropertyList(field, PropertyList);
}
}
// Add the key...
// check to see if the key is in the import set already
if (fieldList != null && !fieldList.ContainsKey("incidentid"))
{
PropertyList.Add(new KeyValuePair <string, object>("incidentid", new EntityReference("incident", incidentId)));
}
if (fieldList != null && fieldList.ContainsKey("activityid"))
{
actId = (Guid)fieldList["activityid"].Value;
}
else
{
actId = Guid.NewGuid();
uEnt.Id = actId;
}
#endregion
uEnt.Attributes.AddRange(PropertyList.ToArray());
CloseIncidentRequest req4 = new CloseIncidentRequest();
req4.IncidentResolution = uEnt;
req4.Status = new OptionSetValue(incidentStatusCode);
if (cdsServiceClient.AddRequestToBatch(batchId, req4, "Calling Close Incident", "Request to Close Incident Queued", bypassPluginExecution))
{
return(Guid.Empty);
}
CloseIncidentResponse resp4 = (CloseIncidentResponse)cdsServiceClient.CdsCommand_Execute(req4, "Closing a incidentId in CRM", bypassPluginExecution);
if (resp4 != null)
{
return(actId);
}
else
{
return(Guid.Empty);
}
}
public void Execute(IServiceProvider serviceProvider)
{
IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));
IOrganizationServiceFactory factory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));
IOrganizationService service = factory.CreateOrganizationService(context.UserId);
IOrganizationService iServices = ((IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory))).CreateOrganizationService(new Guid?(context.UserId));
// Get a reference to the tracing service.
myTrace = (ITracingService)serviceProvider.GetService(typeof(ITracingService));
//myTrace.Trace("Inicio:");
try
{
if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
{
if (context.MessageName == "Update")
{
//Variables Locales
string sCodCaseType = string.Empty;
EntityReference erTipoCaso = null;
EntityReference erCategory4 = null;
Guid erincidentId = Guid.Empty;
string sCodCategory4 = string.Empty;
bool erIsAveria = false;
string stageId = null;
bool hiddenConsumeService = false;
Guid nota = Guid.Empty;
int statuscode = 0;
string networkmassivefaultstatus = string.Empty;
Entity entity = (Entity)context.InputParameters["Target"];
if (entity.LogicalName != "amxperu_networkincident")
{
return;
}
if (entity == null)
{
return;
}
if (entity.Attributes.Contains("amxperu_status") && entity["amxperu_status"] != null)
{
Guid networkincidentId = entity.Id;
myTrace.Trace("networkincidentId :" + networkincidentId.ToString());
int status = ((OptionSetValue)entity.Attributes["amxperu_status"]).Value;
myTrace.Trace("status :" + status);
var fetchXml = "<fetch version='1.0' output-format='xml-platform' mapping='logical' distinct='false'>" +
"<entity name='incident'>" +
"<attribute name='title' />" +
"<attribute name='amxperu_casetype' />" +
"<attribute name='ust_category4' />" +
"<attribute name='ust_complaintphase' />" +
"<attribute name='etel_isdispute' />" +
"<attribute name='incidentid' />" +
"<attribute name='statecode' />" +
"<attribute name='statuscode' />" +
"<attribute name='stageid' />" +
"<attribute name='ust_hiddenconsumeservice' />" +
"<attribute name='ust_networkmassivefaultstatus' />" +
"<attribute name='ust_networkmassivefaultid' />" +
"<order attribute='title' descending='false' />" +
"<filter type='and'>" +
"<condition attribute='ust_networkmassivefaultid' operator='eq' uiname='' uitype='amxperu_networkincident' value='" + entity.Id + "' />" +
"<condition attribute='statuscode' operator='eq' value='864340008' />" + //Solo Pendientes
"</filter>" +
"</entity>" +
"</fetch>";
EntityCollection result = service.RetrieveMultiple(new FetchExpression(fetchXml));
//myTrace.Trace("result :" + result.Entities.Count.ToString());
for (int j = 0; j < result.Entities.Count; j++)
{
myTrace.Trace("Ingrese :" + result.ToString());
if (result[j].Attributes.Contains("amxperu_casetype") && result[j]["amxperu_casetype"] != null)
{
erTipoCaso = ((EntityReference)result[j].Attributes["amxperu_casetype"]);
Entity caseType = service.Retrieve("amxperu_casetype", erTipoCaso.Id, new Microsoft.Xrm.Sdk.Query.ColumnSet("ust_code"));
if (caseType.Attributes.Contains("ust_code") && caseType.Attributes["ust_code"] != null)
{
//Get the Case Type Code
sCodCaseType = caseType.Attributes["ust_code"].ToString();
//myTrace.Trace("sCodCaseType :" + sCodCaseType.ToString());
}
if (result[j].Attributes.Contains("ust_category4") && result[j]["ust_category4"] != null)
{
erCategory4 = ((EntityReference)result[j].Attributes["ust_category4"]);
var fetchXmlC = "<fetch version='1.0' output-format='xml-platform' mapping='logical' distinct='false'>" +
"<entity name='amxperu_caseothercategory'>" +
"<attribute name='amxperu_caseothercategoryid' />" +
"<attribute name='amxperu_name' />" +
"<attribute name='createdon' />" +
"<attribute name='ust_isaveria' />" +
"<order attribute='amxperu_name' descending='false' />" +
"<filter type='and'>" +
"<condition attribute='ust_isaveria' operator='eq' value='1' />" +
"<condition attribute='amxperu_caseothercategoryid' value='" + erCategory4.Id + "' operator='eq' uitype='amxperu_caseothercategory' />" +
"</filter>" +
"</entity>" +
"</fetch>";
EntityCollection resultC = service.RetrieveMultiple(new FetchExpression(fetchXmlC));
if (resultC.Entities.Count > 0)
{
if (resultC[0].Attributes.Contains("ust_isaveria") && resultC[0]["ust_isaveria"] != null)
{
//myTrace.Trace("erIsAveria :" + resultC[0]["ust_isaveria"].ToString());
erIsAveria = (bool)resultC[0].Attributes["ust_isaveria"];
}
else
{
erIsAveria = false;
}
}
if (result[j].Attributes.Contains("ust_complaintphase") && result[j]["ust_complaintphase"] != null)
{
erComplaintPhase = ((OptionSetValue)result[j].Attributes["ust_complaintphase"]).Value;
//myTrace.Trace("erComplaintPhase :" + erComplaintPhase);
}
if (result[j].Attributes.Contains("stageid") && result[j]["stageid"] != null)
{
stageId = result[j].Attributes["stageid"].ToString();
//myTrace.Trace("stageId :" + stageId);
}
if (result[j].Attributes.Contains("incidentid") && result[j]["incidentid"] != null)
{
//myTrace.Trace("incidentid :" + result[j]["incidentid"]);
erincidentId = ((Guid)result[j]["incidentid"]);
}
if (result[j].Attributes.Contains("statuscode") && result[j]["statuscode"] != null)
{
statuscode = ((OptionSetValue)result[j].Attributes["statuscode"]).Value;
}
if (result[j].Attributes.Contains("ust_networkmassivefaultstatus") && result[j]["ust_networkmassivefaultstatus"] != null)
{
networkmassivefaultstatus = result[j].Attributes["ust_networkmassivefaultstatus"].ToString();
}
string PhaseNameEN = Util.GetCrmConfiguration(service, "NameFaseResearchEnglish");
string PhaseNameES = Util.GetCrmConfiguration(service, "NameFaseResearchSpanish");
string stageName = Util.GetProcessStageName(service, new Guid(stageId));
//myTrace.Trace("stageName :" + stageName);
//Actualizar el campo de estado de avería masiva a “Cerrado”.
//Concluir el reclamo.
//myTrace.Trace("status :" + sCodCaseType + " " + erIsAveria + " " + erComplaintPhase);
if (status == 250000001 && sCodCaseType == "004" && erIsAveria == true) //Closed and Tipo Caso(Reclamo OSIPTEL) and Categoria and Averia
{
if (erComplaintPhase == 864340000) // Es Averia
{
//myTrace.Trace("Ingreso aqui 1 ");
//TO DO: Validar el stagename
if (stageName == PhaseNameEN || stageName == PhaseNameES)
{
//myTrace.Trace("Ingreso aqui 2 ");
Entity obj = new Entity("incident");
obj.Id = result[j].Id;
obj["ust_networkmassivefaultstatus"] = "Cerrado";
service.Update(obj);
Entity annotation = new Entity("annotation");
annotation.Attributes.Add("subject", "signature");
annotation["subject"] = "Reclamo en fase de avería concluido automáticamente tras el cierre de la Averia Masiva";
annotation.Attributes.Add("objectid", new EntityReference("incident", result[j].Id));
Guid annotationId = service.Create(annotation);
//Cerramos el caso
Entity resolution = new Entity("incidentresolution");
resolution["subject"] = "Closed";
resolution["incidentid"] = new EntityReference(result[j].LogicalName, result[j].Id);
//Caso Resuelto
CloseIncidentRequest closecase = new CloseIncidentRequest();
closecase.IncidentResolution = resolution;
//myTrace.Trace("statuscode :" + closecase.IncidentResolution.Id);
closecase.Status = new OptionSetValue(5);
CloseIncidentResponse closeresponse = (CloseIncidentResponse)service.Execute(closecase);
}
else
{
//myTrace.Trace("Aqui 2 :");
//Actualizar el campo de estado de avería masiva.
Entity obj = new Entity("incident");
obj.Id = result[j].Id;
obj["ust_networkmassivefaultstatus"] = "Abierto";
service.Update(obj);
networkIncident(service, networkincidentId, result[j].Id);
}
}
else if (erComplaintPhase == 864340001) //Es 1era Instancia
{
if (result[j].Attributes.Contains("ust_hiddenconsumeservice") && result[j]["ust_hiddenconsumeservice"] != null)
{
hiddenConsumeService = (bool)result[j].Attributes["ust_hiddenconsumeservice"];
}
hiddenConsumeService = true;
//myTrace.Trace("Aqui Instancia :" + hiddenConsumeService);
if (hiddenConsumeService == true)
{
//if (statuscode != 864340001)
//{
//myTrace.Trace("Ingrese 3:" + result.ToString());
//solamente se cambia a “Con Resolución” cuando la carta de respuesta es generada).
Entity obj = new Entity("incident");
obj.Id = result[j].Id;
obj["statuscode"] = new OptionSetValue(864340001); //Con Resolucion
obj["ust_networkmassivefaultstatus"] = "Cerrado";
service.Update(obj);
DateTime fechaActual = DateTime.Today;
Entity annotation = new Entity("annotation");
annotation.Attributes.Add("subject", "signature");
annotation["subject"] = "Avería masiva < 123 > asociada a este reclamo concluida en " + fechaActual;
annotation.Attributes.Add("objectid", new EntityReference("incident", erincidentId));
Guid annotationId = service.Create(annotation);
//myTrace.Trace("annotationId :" + annotationId.ToString());
}
else
{
networkIncident(service, networkincidentId, result[j].Id);
}
}
else
{
networkIncident(service, networkincidentId, result[j].Id);
}
}
else
{
networkIncident(service, networkincidentId, result[j].Id);
}
// throw new InvalidPluginExecutionException("Mensaje de error. ");
}
else
{
networkIncident(service, networkincidentId, result[j].Id);
}
}
//throw new InvalidPluginExecutionException("Mensaje de error. ");
}
//throw new InvalidPluginExecutionException("Mensaje de error. ");
}
}
}
}
catch (ApplicationException ex)
{
throw new ApplicationException("Controlled Error: " + ex.Message, ex);
}
catch (InvalidPluginExecutionException ex)
{
throw new InvalidPluginExecutionException("PlugIn Error: " + ex.Message, ex);
}
catch (EndpointNotFoundException ex)
{
throw new EndpointNotFoundException("EndPoint Error: " + ex.Message, ex);
}
catch (FaultException <OrganizationServiceFault> ex)
{
throw new InvalidPluginExecutionException("Crm Service error: " + ex.Message, ex);
}
catch (Exception ex)
{
throw new Exception("Uncontrolled error: " + ex.Message, ex);;
}
}
/// <summary>
/// A plug-in that creates a case, queue item and auto-response email record when a new, previously untracked incoming email is created.
/// Thomas Adams, University of Bath, 29/10/19
/// </summary>
/// <remarks>Register this plug-in on the Create message, email entity,
/// and asynchronous mode.
/// </remarks>
public void Execute(IServiceProvider serviceProvider)
{
//Extract the tracing service for use in debugging sandboxed plug-ins.
ITracingService tracingService =
(ITracingService)serviceProvider.GetService(typeof(ITracingService));
// Obtain the execution context from the service provider.
IPluginExecutionContext context = (IPluginExecutionContext)
serviceProvider.GetService(typeof(IPluginExecutionContext));
// The InputParameters collection contains all the data passed in the message request.
if (context.InputParameters.Contains("Target") &&
context.InputParameters["Target"] is Entity)
{
// Obtain the target entity from the input parameters.
Entity entity = (Entity)context.InputParameters["Target"];
string strEmailDirection, strEmailSubject, strTo, strFrom, strEmailTo, strEmailFrom, strModifiedBy;
Boolean blnContactFound = false;
Boolean blnCloseForDeDupe = false;
//EntityReference contactID = new EntityReference("contact");
Guid contactID = new Guid();
Guid ownerID = new Guid();
Guid queueID = new Guid();
Guid caseID = new Guid();
Guid queueItemID = new Guid();
Guid emailID = new Guid();
Guid templateEmailID = new Guid();
Guid regardingObjectID = new Guid();
Guid incidentID = new Guid();
string strCategory = "";
// Verify that the target entity represents an account.
// If not, this plug-in was not registered correctly.
if (entity.LogicalName != "incident")
{
return;
}
try
{
tracingService.Trace("DeDupeResolveCase starting......");
//strEmailTo = "";
//strEmailFrom = "";
if (context.PostEntityImages.Contains("PostImage") &&
context.PostEntityImages["PostImage"] is Entity)
{
Entity postMessageImage = (Entity)context.PostEntityImages["PostImage"];
////strEmailDirection = postMessageImage.FormattedValues["directioncode"];
////strEmailSubject = postMessageImage.Attributes["subject"].ToString();
////strTo = postMessageImage.Attributes["to"].ToString();
////strFrom = postMessageImage.Attributes["from"].ToString();
////emailID = (Guid)postMessageImage.Attributes["activityid"];
///
//regardingObjectID = ((EntityReference)(postMessageImage.Attributes["regardingobjectid"])).Id;
incidentID = (Guid)postMessageImage.Attributes["incidentid"];
strModifiedBy = postMessageImage.FormattedValues["modifiedby"];
blnCloseForDeDupe = (Boolean)postMessageImage.Attributes["dedupe_closefordedupe"];
tracingService.Trace("Modified by: " + strModifiedBy);
tracingService.Trace("Incident ID: " + incidentID.ToString());
//Connect to the org service
// Obtain the organization service reference.
IOrganizationServiceFactory serviceFactory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));
IOrganizationService svc = serviceFactory.CreateOrganizationService(context.UserId);
if (blnCloseForDeDupe == true)
{
tracingService.Trace("Going to close case...");
//if (strState == "Active")
{
//logfile.WriteLine("Resolving case...");
Entity IncidentResolution = new Entity("incidentresolution");
IncidentResolution.Attributes["subject"] = "DeDupe auto-resolve";
//IncidentResolution.Attributes["incidentid"] = new EntityReference("incident", incidentID);
// Create the request to close the incident, and set its resolution to the
// resolution created above
CloseIncidentRequest closeRequest = new CloseIncidentRequest();
closeRequest.IncidentResolution = IncidentResolution;
// Set the requested new status for the closed Incident
closeRequest.Status = new OptionSetValue(5);
// Execute the close request
CloseIncidentResponse closeResponse = (CloseIncidentResponse)svc.Execute(closeRequest);
}
}
}
else
{
tracingService.Trace("Modified not found");
}
}
catch (FaultException <OrganizationServiceFault> ex)
{
throw new InvalidPluginExecutionException("An error occurred in the DeDupeResolveCase plug-in.", ex);
}
catch (Exception ex)
{
tracingService.Trace("DeDupeResolveCase Plugin: {0}", ex.ToString());
throw;
}
}
}
} //Notificado
#endregion
protected override void Execute(CodeActivityContext executionContext)
{
//Create the tracing service
ITracingService tracingService = executionContext.GetExtension <ITracingService>();
//Create the context
IWorkflowContext context = executionContext.GetExtension <IWorkflowContext>();
IOrganizationServiceFactory serviceFactory = executionContext.GetExtension <IOrganizationServiceFactory>();
IOrganizationService service = serviceFactory.CreateOrganizationService(context.UserId);
try
{
if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
{
EntityReference usCaseType = CaseType.Get <EntityReference>(executionContext);
OptionSetValue usEstado = StatusCode.Get <OptionSetValue>(executionContext);
//tracingService.Trace("usCaseType " + CaseType.ToString());
//tracingService.Trace("usEstado " + usEstado.Value);
//Local Variables
int estado = usEstado.Value;
string typeCase = "";
DateTime modifiedOn = DateTime.Now;
int estadoC = 0;
Entity entity = (Entity)context.InputParameters["Target"];
if (entity.LogicalName != "incident")
{
return;
}
if (entity == null)
{
return;
}
Entity dataCase = service.Retrieve("incident", entity.Id, new ColumnSet("statuscode", "ust_dateofnotification"));
//tracingService.Trace("dataCase " + dataCase.Id);
if (dataCase.Attributes.Contains("ust_dateofnotification") && dataCase.Attributes["ust_dateofnotification"] != null)
{
modifiedOn = (DateTime)dataCase.Attributes["ust_dateofnotification"];
}
DateTime fechatemp = modifiedOn;
int diaT = fechatemp.Day;
int mesT = fechatemp.Month;
int anioT = fechatemp.Year;
Entity caseType = service.Retrieve("amxperu_casetype", usCaseType.Id, new Microsoft.Xrm.Sdk.Query.ColumnSet("ust_code"));
if (caseType.Attributes.Contains("ust_code") && caseType.Attributes["ust_code"] != null)
{
tracingService.Trace("ust_code " + caseType.Attributes.Contains("ust_code").ToString());
//Get the Case Type Code
typeCase = caseType.Attributes["ust_code"].ToString(); //004 Reclamo OSIPTEL
}
//myTrace.Trace("typeCase :" + typeCase.ToString());
tracingService.Trace("estado " + estado.ToString());
if (typeCase == "004" && estado == 864340003) //Tipo reclamo OSIPTEL and Estado(Notificado)
{
//Buscar si hay hijo del reclamo Abierto
string codeQueja = "005";
var fetchQueja = "<fetch version='1.0' output-format='xml-platform' mapping='logical' distinct='false'>" +
"<entity name='amxperu_casetype'>" +
"<attribute name='amxperu_casetypeid' />" +
"<attribute name='amxperu_name' />" +
"<attribute name='createdon' />" +
"<order attribute='amxperu_name' descending='false' />" +
"<filter type='and'>" +
"<condition attribute='ust_code' value ='" + codeQueja + "' operator= 'eq' />" +
"</filter>" +
"</entity>" +
"</fetch>";
EntityCollection resultQ = service.RetrieveMultiple(new FetchExpression(fetchQueja));
foreach (var c in resultQ.Entities)
{
var fetchXml = "<fetch version='1.0' output-format='xml-platform' mapping='logical' distinct='false'>" +
"<entity name='incident'>" +
"<attribute name='title' />" +
"<attribute name='ticketnumber' />" +
"<attribute name='createdon' />" +
"<attribute name='caseorigincode' />" +
"<attribute name='etel_isdispute' />" +
"<attribute name='incidentid' />" +
"<attribute name='statuscode' />" +
"<attribute name='statecode' />" +
"<order attribute='title' descending='false' />" +
"<filter type='and'>" +
"<condition attribute='amxperu_casetype' operator='eq' uiname='' uitype='amxperu_casetype' value='" + c.Id + "' />" +
"<condition attribute='statecode' value='0' operator='eq' /> " +
"<condition attribute='parentcaseid' value='" + entity.Id + "' uitype='incident' operator='eq' /> " +
"</filter>" +
"</entity>" +
"</fetch>";
EntityCollection result = service.RetrieveMultiple(new FetchExpression(fetchXml));
foreach (var d in result.Entities)
{
var fetchXmlCon = "<fetch version='1.0' output-format='xml-platform' mapping='logical' distinct='false'>" +
"<entity name='etel_crmconfiguration'>" +
"<attribute name='etel_crmconfigurationid' />" +
"<attribute name='etel_name' />" +
"<attribute name='createdon' />" +
"<attribute name='etel_value' />" +
"<attribute name='statecode' />" +
"<order attribute='etel_name' descending='false' />" +
"<filter type='and'>" +
"<condition attribute='etel_name' operator='eq' uiname='' value='ResolveOSIPTELClaim' />" +
"</filter>" +
"</entity>" +
"</fetch>";
EntityCollection resultCon = service.RetrieveMultiple(new FetchExpression(fetchXmlCon));
if (resultCon[0].Attributes["etel_value"].ToString() != null)
{
double plazo = Convert.ToUInt32(resultCon[0].Attributes["etel_value"]);
for (int i = 0; i < plazo; i++)
{
if (modifiedOn.DayOfWeek == DayOfWeek.Sunday || modifiedOn.DayOfWeek == DayOfWeek.Saturday)
{
plazo = plazo + 1;
}
modifiedOn = modifiedOn.AddDays(1);
}
DateTime fechaUtil = modifiedOn.AddDays(1);
DateTime fechaActual = DateTime.Now;
if (fechaUtil < fechaActual)
{
if (d.Attributes.Contains("statecode") && d["statecode"] != null)
{
estadoC = ((OptionSetValue)dataCase.Attributes["statecode"]).Value;
if (estadoC != 0)
{
Entity resolution = new Entity("incidentresolution");
resolution["subject"] = "Closed";
resolution["incidentid"] = new EntityReference(dataCase.LogicalName, dataCase.Id);
CloseIncidentRequest closecase = new CloseIncidentRequest();
closecase.IncidentResolution = resolution;
closecase.Status = new OptionSetValue(5);
CloseIncidentResponse closeresponse = (CloseIncidentResponse)service.Execute(closecase);
}
}
else
{
Entity resolution = new Entity("incidentresolution");
resolution["subject"] = "Closed";
resolution["incidentid"] = new EntityReference(dataCase.LogicalName, dataCase.Id);
CloseIncidentRequest closecase = new CloseIncidentRequest();
closecase.IncidentResolution = resolution;
closecase.Status = new OptionSetValue(5);
CloseIncidentResponse closeresponse = (CloseIncidentResponse)service.Execute(closecase);
}
}
}
}
}
}
//throw new InvalidPluginExecutionException("Mensaje de error. ");
}
}
catch (global::System.Exception)
{
throw;
}
}
