/// <summary>
/// receive and handle input on click of feedback dialog
/// </summary>
/// <param name="step"></param>
/// <param name="cancellationToken"></param>
/// <returns></returns>
public async Task <DialogTurnResult> MessageReceivedAsync(WaterfallStepContext step, CancellationToken cancellationToken = default(CancellationToken))
{
var question = (string)step.Result;
step.ActiveDialog.State["question"] = question;
string searchedText = step.Context.Activity.Text;
// for storing data into telemetry.
string lastSearchedText = await accessors.LastSearchPreference.GetAsync(step.Context, () => { return(string.Empty); });
string lastAnswerText = await accessors.LastAnswerPreference.GetAsync(step.Context, () => { return(string.Empty); });
int negative_flag = 0;
if (searchedText.Contains(QNABotSettings.positivefeedback) || searchedText.Contains(QNABotSettings.negativefeedback))
{
try
{
if (searchedText.Contains(QNABotSettings.positivefeedback))
{
TrackEvents.TrackEvent(lastSearchedText, lastAnswerText, "Yes");
await step.Context.SendActivityAsync(QNABotSettings.positivemsg);
}
else if (searchedText.Contains(QNABotSettings.negativefeedback) && lastSearchedText != "")
{
TrackEvents.TrackEvent(lastSearchedText, lastAnswerText, "No");
var feedback = step.Context.Activity.CreateReply(QNABotSettings.accurateanswer);
step.Context.Activity.Text = lastSearchedText;
var recognizerNegResult = await accessors.LuisServices[Settings.LuisName01].RecognizeAsync(step.Context, cancellationToken);
negative_flag = 1;
await CarouselDialog.CarouselAfterNegativeFeedback(feedback, recognizerNegResult, accessors, step, negative_flag, cancellationToken); // Carousel Dialog
await _userState.DeleteAsync(step.Context, cancellationToken);
negative_flag = 0;
}
else
{
TrackEvents.TrackEvent(lastSearchedText, lastAnswerText, "No");
await NoneOfAboveDialog.NoneofTheAbove(step);//No Answer Dialog
}
}
catch
{
throw;
}
}
return(await step.EndDialogAsync());
}
/// <summary>
/// based on question returning answer from luis n qna.
/// </summary>
/// <param name="step"></param>
/// <param name="cancellationToken"></param>
/// <returns></returns>
private async Task <DialogTurnResult> ProcessQuestionDialog(WaterfallStepContext step, CancellationToken cancellationToken = default(CancellationToken))
{
var question = (string)step.Result;
step.ActiveDialog.State["question"] = question;
string lastEvent = string.Empty;
string searchedText = step.Context.Activity.Text;
// for storing data into telemetry.
string lastSearchedText = await accessors.LastSearchPreference.GetAsync(step.Context, () => { return(string.Empty); });
string lastAnswerText = await accessors.LastAnswerPreference.GetAsync(step.Context, () => { return(string.Empty); });
if (step.Context.Activity.Text != null && isValidJson(step.Context.Activity.Text))
{
var cButton = JsonConvert.DeserializeObject <CardButton>(step.Context.Activity.Text);
lastEvent = "postback";
step.Context.Activity.Text = cButton.value;
}
var recognizerResult = await accessors.LuisServices[Settings.LuisName01].RecognizeAsync(step.Context, cancellationToken);
var topIntent = recognizerResult?.GetTopScoringIntent();
var msg = step.Context.Activity.CreateReply(QNABotSettings.accurateanswer);
if (lastEvent.ToString() == "postback")
{
//TrackEvents.TrackConversation(searchedText, lastAnswerText, "Carousel Direct Answer");
await DirectAnswerDialog.directAnswerCarousel(lastEvent, accessors, step, cancellationToken); //Direct Answer Dialog
}
else if ((recognizerResult != null && recognizerResult.Text.Contains(QNABotSettings.noneoftheabove)) || (topIntent != null && topIntent.Value.intent == "None"))
{
TrackEvents.TrackConversation(lastSearchedText, lastAnswerText, "None Intent Prompt", topIntent.Value.score.ToString(), from: step.Context.Activity.From);
await NoneOfAboveDialog.NoneofTheAbove(step);
}
else if (recognizerResult != null && (recognizerResult.Text.Contains(QNABotSettings.howtoask) || recognizerResult.Text.Contains(QNABotSettings.howtocontacthr)))
{
TrackEvents.TrackConversation(lastSearchedText, lastAnswerText, "How To Ask/How to Contact Prompt", topIntent.Value.score.ToString(), from: step.Context.Activity.From);
await ChoiceMenuDialog.ChoiceMenu(recognizerResult.Text, step);
}
else
{
double score = 0.0;
if (topIntent != null && topIntent.HasValue)
{
score = topIntent.Value.score;
score = score * 100;
// Direct answer if its button click event of carousel dialog.
//if (lastEvent.ToString() == "postback")
//{
// // //TrackEvents.TrackConversation(searchedText, lastAnswerText, "Carousel Direct Answer");
// // await DirectAnswerDialog.directAnswer(lastEvent, accessors, topIntent.Value.intent, step, cancellationToken); //Direct Answer Dialog
//}
if (lastEvent.ToString() != "postback")
{
var confidenceScore = ThresholdHandler.ConfidenceScoreIdentification(score);
switch (confidenceScore)
{
case (int)ConfidenceScoreEnum.high:
if (topIntent.Value.intent != "None")
{
await DirectAnswerDialog.directAnswer(lastEvent, accessors, topIntent.Value.intent, step, cancellationToken); //Direct Answer Dialog
}
break;
default:
TrackEvents.TrackConversation(searchedText, lastAnswerText = "Carousel Options", "Carousel Prompt", confidenceScore.ToString(), topIntent.Value.intent, from: step.Context.Activity.From);
await CarouselDialog.Carousel(msg, recognizerResult, accessors, step, cancellationToken); //Carousel Dialog
break;
//case (int)ConfidenceScoreEnum.mid:
// TrackEvents.TrackConversation(searchedText, lastAnswerText = "Carousel Options", "Carousel Prompt", confidenceScore.ToString(), topIntent.Value.intent);
// await CarouselDialog.Carousel(msg, recognizerResult, accessors, step, cancellationToken); //Carousel Dialog
// break;
//default:
// TrackEvents.TrackConversation(searchedText, lastAnswerText, "None of the Above Answer", confidenceScore.ToString(), topIntent.Value.intent);
// await NoneOfAboveDialog.NoneofTheAbove(step);//No Answer Dialog
// break;
}
}
}
}
return(await step.NextAsync());
}
private async Task <DialogTurnResult> ShowHeroCardOption(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
//MOSTRAR HERO CARD
return(await CarouselDialog.ShowOptions(stepContext, cancellationToken));
}
