public void Init()
{
instance = new CallMediaParticipant();
}
private void ProcessVoicemail()
{
// Check Voicemail
var vmApi = new VoicemailApi();
var convApi = new ConversationsApi();
var vms = vmApi.GetMessages();
VoicemailMediaInfo vmMedia;
foreach (VoicemailMessage vm in vms.Entities.Where(x => !(x.Read ?? false))) // Unread VMs only
{
DateTime vmDate = vm.CreatedDate != null ? ((DateTime)vm.CreatedDate).ToLocalTime() : DateTime.Now;
Log("VM from " + vm.CallerAddress + " at " + vmDate);
// Check for Group attribute so we know where to send it (use default if nothing found)
string group = "unknown";
string groupEmail = DefaultRecipientEmail;
var call = convApi.GetCallsCallId(vm.Conversation.Id);
CallMediaParticipant participant = null;
try
{
participant = call.Participants.First(x => x.Attributes != null && x.Attributes.ContainsKey("Group"));
}
catch { }
if (participant != null)
{
group = participant.Attributes["Group"];
// Try to look up the email for this group in Settings. If it's not found, just move on with the default
try
{
groupEmail = Properties.Settings.Default[group].ToString();
}
catch { }
}
else
{
participant = call.Participants[0];
}
// Download the WAV file
string fileName;
vmMedia = vmApi.GetMessagesMessageIdMedia(vm.Id, "WAV");
using (var client = new WebClient())
{
fileName = Path.GetTempPath() +
"PureCloud_VM_" + group + "_" +
vmDate.ToString("yyyyMMdd-HHmmss") + ".wav";
client.DownloadFile(vmMedia.MediaFileUri, fileName);
}
// Email to the proper group
string callerName = (vm.CallerName ?? participant.Name ?? vm.CallerAddress);
string subject = "Voicemail from " + callerName;
string body = ComposeVoicemailEmail(vmDate, group, vm.CallerAddress, callerName);
SendEmail(groupEmail, EmailFromAddress, body, subject, fileName);
Log(" Sent to " + group + ": " + groupEmail);
// Mark the VM as read so it won't get sent again next time
vm.Read = true;
vmApi.PutMessagesMessageId(vm.Id, vm);
}
}