private DriverResult DisplayDetail(DashboardPart part, dynamic shapeHelper)
{
if (this.services.WorkContext.CurrentUser == null)
{
return(null);
}
var contentQuery = this.services.ContentManager.HqlQuery().ForVersion(VersionOptions.Published);
var statusRecords = this.basicDataService.GetStatusRecords().OrderBy(c => c.OrderId).ToList();
DashboardViewModel model = new DashboardViewModel();
model.CurrentUserId = this.services.WorkContext.CurrentUser.Id;
model.IsCustomer = this.crmContentOwnershipService.IsCurrentUserCustomer();
model.IsOperator = this.services.Authorizer.Authorize(Permissions.OperatorPermission);
dynamic state = new JObject();
// Query items created by customer
if (model.IsCustomer)
{
// Ticket contentType
state.ContentTypes = "Ticket";
contentQuery = this.projectionManagerWithDynamicSort.ApplyFilter(contentQuery, "Content", "ContentTypes", state);
state.RequestingUser_Id = model.CurrentUserId.ToString(CultureInfo.InvariantCulture);
contentQuery = this.projectionManagerWithDynamicSort.ApplyFilter(contentQuery, TicketFieldsFilter.CategoryName, TicketFieldsFilter.RequestingUserType, state);
var userTicketsCountByStateIds = groupQuery.GetCount(contentQuery, "TicketPartRecord", "StatusRecord.Id");
model.CurrentUserRequestingTickets = new Collection <dynamic>();
CRMHelper.AddStatusGroupRecordsToModel(statusRecords, userTicketsCountByStateIds, model.CurrentUserRequestingTickets);
// overrude items of current users
state.MaxDueDate = DateTime.UtcNow.Date;
contentQuery = this.projectionManagerWithDynamicSort.ApplyFilter(contentQuery, TicketFieldsFilter.CategoryName, TicketFieldsFilter.TicketDueDateType, state);
model.CurrentUserOverrudeRequestingTicketCount = contentQuery.Count();
}
// Query the counts of the current user tickets group by stateId
// *******************************************************
if (model.IsOperator)
{
// Ticket contentType
state.ContentTypes = "Ticket";
contentQuery = this.projectionManagerWithDynamicSort.ApplyFilter(contentQuery, "Content", "ContentTypes", state);
dynamic temp = new
{
Users = new int[] { model.CurrentUserId },
Teams = new int[] { },
BusinessUnits = new int[] { },
AccessType = ContentItemPermissionAccessTypes.Assignee
};
contentQuery = this.projectionManagerWithDynamicSort.ApplyFilter(contentQuery, ContentItemPermissionFilter.CategoryName, ContentItemPermissionFilter.AnySelectedUserTeamBusinessUnit, temp);
var userTicketsCountByStateIds = groupQuery.GetCount(contentQuery, "TicketPartRecord", "StatusRecord.Id");
model.CurrentUserTickets = new Collection <dynamic>();
CRMHelper.AddStatusGroupRecordsToModel(statusRecords, userTicketsCountByStateIds, model.CurrentUserTickets);
// overrude items of current users
state.MaxDueDate = DateTime.UtcNow.Date;
contentQuery = this.projectionManagerWithDynamicSort.ApplyFilter(contentQuery, TicketFieldsFilter.CategoryName, TicketFieldsFilter.TicketDueDateType, state);
model.CurrentUserOverrudeItemsCount = contentQuery.Count();
//*******************************************************
}
bool isAdmin = this.services.Authorizer.Authorize(Permissions.AdvancedOperatorPermission);
if (isAdmin)
{
// Query the counts of the whole tickets in the system based on stateId
state = new JObject();
contentQuery = this.services.ContentManager.HqlQuery().ForVersion(VersionOptions.Published);
state.ContentTypes = "Ticket";
contentQuery = this.projectionManagerWithDynamicSort.ApplyFilter(contentQuery, "Content", "ContentTypes", state);
var ticketCountsByStateIds = groupQuery.GetCount(contentQuery, "TicketPartRecord", "StatusRecord.Id");
model.AllTickets = new Collection <dynamic>();
CRMHelper.AddStatusGroupRecordsToModel(statusRecords, ticketCountsByStateIds, model.AllTickets);
state.MaxDueDate = DateTime.UtcNow.Date;
contentQuery = this.projectionManagerWithDynamicSort.ApplyFilter(contentQuery, TicketFieldsFilter.CategoryName, TicketFieldsFilter.TicketDueDateType, state);
model.AllOverrudeItemsCount = contentQuery.Count();
}
// get items without any owner
contentQuery = this.services.ContentManager.HqlQuery().ForVersion(VersionOptions.Published);
state.ContentTypes = "Ticket";
contentQuery = this.projectionManagerWithDynamicSort.ApplyFilter(contentQuery, "Content", "ContentTypes", state);
contentQuery = this.projectionManagerWithDynamicSort.ApplyFilter(contentQuery, ContentItemPermissionFilter.CategoryName, "ContentItemPermissionPartRecord.ItemsWithoutAnyOwner", state);
model.AllItemsWithoutOwnerCount = contentQuery.Count();
// get overrude items count
// display
// 1) Number of your open, new, in progress, and closed tickets
// 2) number of the unassigned, new, open, in progress and closed tickets in the system.
return(ContentShape("Parts_Dashboard",
() => shapeHelper.Parts_Dashboard(
Model: model
)));
}
protected override DriverResult Display(TicketsForContentItemPart part, string displayType, dynamic shapeHelper)
{
if (this.crmContentOwnershipService.IsCurrentUserOperator() && displayType == "Detail")
{
var context = workContextAccessor.GetContext();
var layout = context.Layout;
// for the ticket related pages, we don't render any menu
if (layout.TicketRelatedPage != null && layout.TicketRelatedPage == true)
{
return(null);
}
var settings = part.TypePartDefinition.Settings.GetModel <TicketsForContentItemPartSettings>();
if (!settings.DoNotRenderTicketsFlipFlop)
{
this.RenderFlipFlop(shapeHelper);
}
var statusRecords = this.basicDataService.GetStatusRecords().OrderBy(c => c.OrderId).ToList();
var contentQuery = searchTicketService.CreateQuery(new PostedTicketSearchViewModel
{
Users = new int[] { },
BusinessUnits = new int[] { },
RelatedContentItemId = part.ContentItem.Id,
IncludeAllVisibleItemsBySelectedGroupsAndUsers = true
});
var ticketsCountByStateIds = groupQuery.GetCount(contentQuery, "TicketPartRecord", "StatusRecord.Id");
var ticketsCountWithLabels = new Collection <dynamic>();
CRMHelper.AddStatusGroupRecordsToModel(statusRecords, ticketsCountByStateIds, ticketsCountWithLabels);
// overrude items of current users
var overrudeTicketCount = searchTicketService.CountByDatabase(new PostedTicketSearchViewModel
{
Users = new int[] { },
BusinessUnits = new int[] { },
RelatedContentItemId = part.ContentItem.Id,
DueDate = PostedTicketSearchViewModel.OverDueDate,
IncludeAllVisibleItemsBySelectedGroupsAndUsers = true
});
var unassignedTicketCount = searchTicketService.CountByDatabase(new PostedTicketSearchViewModel
{
Users = new int[] { },
BusinessUnits = new int[] { },
RelatedContentItemId = part.ContentItem.Id,
Unassigned = true
});
dynamic model = new ExpandoObject();
model.TicketsGroupByStatus = ticketsCountWithLabels;
model.OverrudeTicketCount = overrudeTicketCount;
model.UnAssignedTicketCount = unassignedTicketCount;
model.Part = part;
return(ContentShape("Parts_TicketsForContentItem",
() => shapeHelper.Parts_TicketsForContentItem(
Model: model
)));
}
else
{
return(null);
}
}
