public ActionResult SRDetails(ApproverSRDetails obj)
{
string mid = System.Web.HttpContext.Current.Session["id"].ToString();
try
{
SRNumber srn = new SRNumber();
int userID = Convert.ToInt32(srn.getUserId(mid));
int RoleID = Convert.ToInt32(srn.generateRoleID(userID));
int count = Convert.ToInt32(System.Web.HttpContext.Current.Session["CountforSRDetails"]);
Session["CountforSRDetails"] = count;
string srid = System.Web.HttpContext.Current.Session["SRIDforSRDetailsPost"].ToString();
int SRID = Convert.ToInt32(System.Web.HttpContext.Current.Session["SRIDforSRDetailsPost"]);
if (Request.Form["approvesr"] != null)
{
if (srn.ApproveTokenUpdateAction(SRID, mid) == 1)
{
srn.UI_InsertAssignedStatus(SRID, mid, obj.Comments);
tokenObj.UI_sendMailToUser_AfterApproved(SRID.ToString());
tokenObj.UI_sendMailToAdmin_AfterApproved(SRID.ToString());
}
else
{
TempData["ApproveError"] = "Your time Limit to approve this SR has been crossed so now it is with 2nd Approver";
}
SRDetails();
}
if (Request.Form["rejectsr"] != null)
{
if (obj.Comments != null)
{
if (srn.RejectTokenUpdateAction(SRID, mid) == 1)
{
srn.UI_InsertAssignedStatus(SRID, mid, obj.Comments);
tokenObj.UI_sendMailToUser_AfterReject(SRID.ToString());
SRDetails();
}
else
{
SRDetails();
TempData["ApproveError"] = "Your time Limit to reject this SR has been crossed so now it is with 2nd Approver";
}
}
SRDetails();
}
}
catch (Exception e)
{
Log.CreateLog(e);
}
return(View());
}
public ActionResult SRDetails(ApproverSRDetails obj)
{
string mid = System.Web.HttpContext.Current.Session["id"].ToString();
try
{
SRNumber srn = new SRNumber();
int userID = Convert.ToInt32(srn.getUserId(mid));
int RoleID = Convert.ToInt32(srn.generateRoleID(userID));
int count = Convert.ToInt32(System.Web.HttpContext.Current.Session["CountforSRDetails"]);
Session["CountforSRDetails"] = count;
int SRID = Convert.ToInt32(System.Web.HttpContext.Current.Session["SRIDforSRDetailsPost"]);
int retValforSRS = srn.InsertNextSRStatus(SRID, userID, RoleID, obj.Comments, obj.selectStatus);
if (retValforSRS == 1)
{
SRDetails();
if (obj.selectStatus == "Closed")
{
string Subject = "SR000000" + SRID + " " + "-Resolved";
string mailId = srn.SRCreatorMail(SRID);
string mailBody = "Hi," + "<br/> The SR000000" + SRID + " " + "has been closed by Admin team. Please visit SR for any further concern";
SendMail(Subject, mailBody, mailId);
}
TempData["AlertMessage"] = "Ticket is now " + obj.selectStatus;
}
else if (retValforSRS == 2)
{
SRDetails();
TempData["AlertMessage"] = "Service Ticket is already in Progress !!!";
}
else
{
//return Content("<script> alert('Please make the Service request in Progress before closing it')</script>");
SRDetails();
TempData["AlertMessage"] = "Please make the Service request in Progress before closing it";
}
}
catch (Exception e)
{
Log.CreateLog(e.InnerException);
}
return(View());
}