public AgentLineControl GetAgentLineControl(AgentLineControl ag)
{
AgentLineControl lControl = ag;
log.Debug("Received GetAgentLineControl: " + ag.ToString());
if (Global.cacheMgr != null)
{
if (Global.cacheMgr.Contains(ag.directoryNumber))
{
log.Debug("This agent is in cache: " + ag.directoryNumber);
lControl = (AgentLineControl)Global.cacheMgr.GetData(ag.directoryNumber);
int compteur = 0;
while (lControl.Equals(ag) && compteur <= int.Parse(WebConfigurationManager.AppSettings.Get("LineControlServerTimeOut")))
{
Thread.Sleep(int.Parse(WebConfigurationManager.AppSettings.Get("LineControlServerSleepTime")));
lControl = (AgentLineControl)Global.cacheMgr.GetData(ag.directoryNumber);
compteur++;
}
}
}
else
{
log.Debug("Cache Manager is null");
}
log.Debug("Return AgentLineControl: " + lControl.ToString());
return(lControl);
}
public bool SetLineControl(LineControl lc)
{
bool success = false;
try
{
if (Global.cacheMgr != null)
{
log.Debug("Adding or update linecontrol: " + lc.ToString());
if (Global.cacheMgr.Contains(lc.directoryNumber))
{
object linecontrol = Global.cacheMgr.GetData(lc.directoryNumber);
if (linecontrol is AgentLineControl)
{
AgentLineControl currentAgentLineControl = ((AgentLineControl)Global.cacheMgr.GetData(lc.directoryNumber));
currentAgentLineControl.doNotDisturb = lc.doNotDisturb;
currentAgentLineControl.forward = lc.forward;
currentAgentLineControl.lineControlConnection = lc.lineControlConnection;
currentAgentLineControl.mwiOn = lc.mwiOn;
currentAgentLineControl.status = lc.status;
currentAgentLineControl.monitored = lc.monitored;
Global.cacheMgr.Add(lc.directoryNumber, currentAgentLineControl);
}
else
{
LineControl currentLineControl = ((LineControl)Global.cacheMgr.GetData(lc.directoryNumber));
currentLineControl.doNotDisturb = lc.doNotDisturb;
currentLineControl.forward = lc.forward;
currentLineControl.lineControlConnection = lc.lineControlConnection;
currentLineControl.mwiOn = lc.mwiOn;
currentLineControl.status = lc.status;
currentLineControl.monitored = lc.monitored;
Global.cacheMgr.Add(lc.directoryNumber, currentLineControl);
}
}
else
{
Global.cacheMgr.Add(lc.directoryNumber, lc);
}
success = true;
}
return(success);
}
catch (Exception e)
{
log.Error("Error while setting linecontrol : " + e.Message);
return(success);
}
}
public bool SetAgentLineControl(string extension, string agentid, AgentState state, CallCenterCall ccc)
{
bool success = false;
try
{
if (Global.cacheMgr != null)
{
log.Debug("Adding or update agentlinecontrol: " + extension + state.ToString());
if (Global.cacheMgr.Contains(extension) && Global.cacheMgr.GetData(extension) is AgentLineControl)
{
AgentLineControl currentAgentLineControl = ((AgentLineControl)Global.cacheMgr.GetData(extension));
currentAgentLineControl.agentstate = state;
currentAgentLineControl.callcentercall = ccc;
Global.cacheMgr.Add(extension, currentAgentLineControl);
}
else
{
AgentLineControl alc = new AgentLineControl();
LineControl lc = ((LineControl)Global.cacheMgr.GetData(extension));
alc.agentid = agentid;
alc.agentstate = state;
alc.callcentercall = ccc;
alc.directoryNumber = lc.directoryNumber;
alc.doNotDisturb = lc.doNotDisturb;
alc.forward = lc.forward;
alc.lineControlConnection = lc.lineControlConnection;
alc.mwiOn = lc.mwiOn;
alc.status = lc.status;
alc.monitored = lc.monitored;
Global.cacheMgr.Add(extension, alc);
}
success = true;
}
return(success);
}
catch (Exception e)
{
log.Error("Error while setting agentlinecontrol : " + e.Message);
return(success);
}
}
