public void DetermineEmmotion(AgentEvent currentEvent, Agent agent)
{
if (currentEvent.EventType == AgentEventType.ActionsOfAgents)
{
if (currentEvent.EventIsPositive)
{
CreateEmotion(EmotionType.joy, agent);
}
else
{
if (agent.AgentPersontality.Neuroticism < 5)
{
CreateEmotion(EmotionType.dispair, agent);
}
else if (agent.AgentPersontality.Extraversion > 5)
{
CreateEmotion(EmotionType.anger, agent);
}
}
}
if (currentEvent.EventType == AgentEventType.AspectsOfObjects)
{
}
if (currentEvent.EventType == AgentEventType.ConsequencesOfEvents)
{
}
}
public HttpResponse ManualTimeEntry(string formatteddate, string location, string agent, string eventtype, int hours, int minutes)
{
try
{
Response.ContentType = "application/json";
AgentEventClient aec = new AgentEventClient();
DateTime eventdate = DateTime.ParseExact(formatteddate, "yyyyMMdd", CultureInfo.InvariantCulture);
DateTime eventtime = new DateTime(eventdate.Year, eventdate.Month, eventdate.Day, hours, minutes, 0);
AgentEvent manualevent = new AgentEvent();
manualevent.PartitionKey = eventtime.ToString("yyyyMM");
manualevent.RowKey = ShortGuidGenerator.NewGuid();
manualevent.EventTime = eventtime;
manualevent.Agent = agent;
manualevent.EventType = eventtype;
manualevent.Location = location;
aec.AddNewItem(manualevent);
Response.Write("{\"result\": \"ok\"}");
Response.End();
}
catch (Exception ex)
{
Response.ContentType = "application/json";
Response.Write(DefaultErrorResponse(ex.Message));
Response.End();
}
return(null);
}
private void GetNextEvent(Object state)
{
AgentEvent pEvent = null;
try
{
if (mpEventPollingTimer != null)
{
//Pause timer while we check for an event for this agent
mpEventPollingTimer.Change(Timeout.Infinite, Timeout.Infinite);
//Get this agent's next event and raise it to all subscribers
pEvent = WSEvents.getNextAgentEventAck(miAgentIndex, mlLastEvent);
if (pEvent != null)
{
mlLastEvent = pEvent.eventTimestamp;
Console.WriteLine("AWS Event: id<" + pEvent.eventId + ">, payload<" + pEvent.payload.GetType() + ">");
OnEventArrival(new CEventArrivalArgs(pEvent));
}
}
}
catch (Exception pError)
{
Console.WriteLine(pError.StackTrace);
}
finally
{
if (mpEventPollingTimer != null)
{
// If we got an event, there's probably another one waiting. Fire the timer immediately.
// Otherwise, fire timer in 100ms.
mpEventPollingTimer.Change(pEvent != null ? 0 : 100, Timeout.Infinite);
}
}
}
private void agentCallbackListener(object sender, AgentEvent e)
{
if (e.value == "LoadComplete")
{
LoadComplete(this, null);
}
}
public bool execute(ReconCOM rc, String[] argv)
{
try
{
int iRet;
String user = argv.Length > 1 ? argv[1] : "System";
//String username = argv.Length > 2 ? argv[2] : "carols";
AgentEvent ae = new AgentEvent();
iRet = rc.T_AgentGetState(user, 2, out ae);
System.Console.WriteLine();
if (iRet == (int)enErrorCode.E_SUCCESS)
{
System.Console.WriteLine("AgentState:" + (enAgentState)ae.AgentState);
//System.Console.WriteLine("EventName:" + ae.EventName);
return(true);
}
System.Console.WriteLine((enErrorCode)iRet);
return(false);
}
catch (Exception ex)
{
System.Console.WriteLine("Exception: ", ex + " - " + ex.Message);
return(false);
}
}
public void raiseEvent(Event evt)
{
if (evt == null)
{
logwrite.write("raiseEvent", ":::::::::::::::::::::::: evt NULL ::::::::::::::::::::::::");
return;
}
AgentEvent agentEvent = null;
CallEvent callEvent = null;
ErrorEvent errorEvent = null;
if (evt is AgentEvent)
{
agentEvent = (AgentEvent)evt;
raiseAgentEvent(agentEvent);
}
else if (evt is CallEvent)
{
callEvent = (CallEvent)evt;
raiseCallEvent(callEvent);
}
else if (evt is ErrorEvent)
{
errorEvent = (ErrorEvent)evt;
raiseErrorEvent(errorEvent);
}
}
public int checkPreAgentState()
{
// 로그인하기전 서버에 상담원 상태를 먼저 체크한다.
AgentStateVO agentStateVO = checkAgentState();
if (agentStateVO != null)
{
AgentEvent evt = new AgentEvent();
evt.setEvtMsg(agentStateVO.getXmppMsg());
evt.setAgentState(agentStateVO.getState());
evt.setReasonCode(agentStateVO.getReasonCode());
evt.setEvtCode(EVENT_TYPE.ON_LOGGEDON);
evt.setIsFirstLogin(true);
finesseObj.raiseEvent(evt);
if (agentStateVO.getState().Equals(AGENTSTATE.TALKING))
{
XMLParser xmlParser = new XMLParser(logwrite, agent);
string talkingState = httpHandler.checkDialogID((string)currentServer["IP"], agent);
talkingState = talkingState.Replace("\n", "");
Event evt_ = xmlParser.parseXML(talkingState);
finesseObj.raiseEvent(evt_);
}
return(ERRORCODE.SUCCESS);
}
else
{
return(ERRORCODE.FAIL);
}
}
private Event getUserEvent(XmlNodeList nodeList)
{
// AgentState 이벤트
AgentEvent evt = new AgentEvent();
evt.setEvtCode(EVENT_TYPE.ON_AGENTSTATE_CHANGE);
XmlNode nodeone = nodeList.Item(0);
foreach (XmlNode node1 in nodeone.ChildNodes)
{
if (node1.Name.Equals("state"))
{
// 상담원 상태 데이터
evt.setAgentState(node1.InnerText.ToString());
// logwrite.write("### EVENT CHECK ###", "Agentstate : " + node1.InnerText.ToString());
}
if (node1.Name.Equals("reasonCode"))
{
foreach (XmlNode node2 in node1.ChildNodes)
{
// 상세 이석사유코드 데이터
if (node2.Name.Equals("code"))
{
evt.setReasonCode(node2.InnerText.ToString());
// logwrite.write("### EVENT CHECK ###", "setReasonCode : " + node2.InnerText.ToString());
}
}
}
}
return(evt);
}
private void agentCallbackListener(object sender, AgentEvent e)
{
if (e.value == "LoadComplete")
{
XmlDocument doc = new XmlDocument();
doc.LoadXml("<CAMERA ZOOM=\"1.6\"/>");
agent.perform(doc);
LoadComplete(this, null);
}
}
private void raiseAgentEvent(AgentEvent evt)
{
string evtCode = evt.getEvtCode();
string evtMessage = evt.getEvtMsg();
evtMessage = evtMessage.Replace("\n", "");
switch (evtCode)
{
case EVENT_TYPE.ON_CONNECTION:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: GetEventOnConnection ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
GetEventOnConnection(evt.getCurFinesseIP(), evt.getCurAemsIP(), evt.getCurIspsIP(), evtMessage);
break;
case EVENT_TYPE.ON_DISCONNECTION:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: GetEventOnDisConnection ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
GetEventOnDisConnection(evt.getCurFinesseIP(), evt.getCurAemsIP(), evt.getCurIspsIP(), evtMessage);
break;
case EVENT_TYPE.ON_AGENTSTATE_CHANGE:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: GetEventOnAgentStateChange ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "STATE : " + evt.getAgentState() + " , REASONCODE : " + evt.getReasonCode());
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
GetEventOnAgentStateChange(evt.getAgentState(), evt.getReasonCode(), evtMessage);
// NOTREADY 상태에서 내선 콜이 인입되었다가 Alerting 상태에서 콜이 종료되면, Finesse 가 이전 상태 이벤트를 주지 않는다..
// 그래서 상태관리 하다가 NOTREADY 에서 Alerting 이벤트가 오고, Drop 이벤트가 오면 이전상태 이벤트를 강제로 발생시키도록...
agentCurrentState = evt.getAgentState();
if (agentCurrentState.Equals(AGENTSTATE.LOGOUT))
{
// 로그아웃 요청 되면 Finesse XMPP 세션도 Close 요청한다. 재 로그인시 XMPP 재인증을 받아야 하기 때문에.
FinesseClient.disconnect();
}
break;
case EVENT_TYPE.ON_LOGGEDON:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: GetEventOnAgentLoggedOn ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "STATE : " + evt.getAgentState() + " , REASONCODE : " + evt.getReasonCode());
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
GetEventOnAgentLoggedOn(evt.getAgentState(), evt.getReasonCode(), evtMessage);
break;
default:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: UNKWON EVENT ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
break;
}
}
public bool StartTriggered(AgentEvent agentEvent)
{
switch (agentEvent)
{
case BuffApplyEvent buffApplyEvent when buffApplyEvent.Buff.Id == buffId:
case InitialBuffEvent initialBuffEvent when initialBuffEvent.Skill.Id == buffId:
return(true);
default:
return(false);
}
}
public bool Action(CancellationToken ct)
{
if (ct.IsCancellationRequested)
{
return(false);
}
if (IEnumerableEx.IsNullOrEmpty(targetUsers))
{
using (var db = new GameDbContext(dbo_game))
{
db.Database.ExecuteSqlRaw(
"INSERT INTO `game_mails`(`userid`, `typeid`, `title`, `message`, `sentdate`, " +
"`item1id`, `item2id`, `item3id`, `item4id`, `item5id`, `item1cnt`, `item2cnt`, `item3cnt`, `item4cnt`, `item5cnt`) " +
"SELECT `id`, {0}, {1}, {2}, {3}, {4}, {5}, {6}, {7}, {8}, {9}, {10}, {11}, {12}, {13} FROM `game_users`",
(int)mail.typeid, mail.title, mail.message, mail.sentdate.ToDBFormatString(), mail.item1id, mail.item2id, mail.item3id, mail.item4id, mail.item5id,
mail.item1cnt, mail.item2cnt, mail.item3cnt, mail.item4cnt, mail.item5cnt);
db.agent_events.Add(AgentEvent.Create(AgentEvent.TypeID.MailCreateAll));
db.SaveChanges();
}
}
else
{
var mails = new List <GameUser.Mail>();
foreach (var userid in targetUsers)
{
var newmail = new GameUser.Mail();
DataMapping.Copy(mail, newmail);
newmail.userid = userid;
mails.Add(newmail);
}
using (var db = new GameDbContext(dbo_game))
{
db.ChangeTracker.AutoDetectChangesEnabled = false;
db.game_mails.AddRange(mails);
db.ChangeTracker.AutoDetectChangesEnabled = true;
if (ct.IsCancellationRequested)
{
return(false);
}
db.SaveChanges();
db.agent_events.Add(AgentEvent.Create(AgentEvent.TypeID.MailCreate, mails.First().id, mails.Last().id));
db.SaveChanges();
}
}
return(true);
}
private void recon_OnAgentEvent(AgentEvent ae)
{
System.Console.WriteLine("EventName:" + ae.EventName);
System.Console.WriteLine("AgentUsername:"******"AgentLoginID:" + ae.AgentLoginID);
System.Console.WriteLine("Party_Number:" + ae.Party_Number);
System.Console.WriteLine("HardwareLogin:"******"1059",2,out
//System.Console.WriteLine("AgentState:" + (enAgentState)ae.AgentState);
//System.Console.WriteLine("AgentAuxState:" + ae.AgentAuxState);
//System.Console.WriteLine("MediaType:" + ae.MediaType);
//System.Console.WriteLine("Timestamp:" + ae.Timestamp);
//System.Console.WriteLine("T_GetSysDataKey:" + rc.T_GetSysDataKey((int)enSysDataKeys.voiceMsgCallDataKey_AgentLoginID));
}
/// <summary>
/// 绑定坐席当前状态列表
/// </summary>
private void BandAgentList()
{
try
{
DataTable dt = new DataTable();
dt.Columns.Add("Extension", typeof(string)); //分机号码
dt.Columns.Add("StateName", typeof(string)); //状态名称
//dt.Columns.Add("State", typeof(int));//状态
//dt.Columns.Add("Party_Number", typeof(string));//分机号码
dt.Columns.Add("OrderNum", typeof(string));//排序字段
for (int i = 1040; i < 1099; i++)
{
AgentEvent ae = new AgentEvent();
int r = Program.rc.T_AgentGetState(i.ToString(), 2, out ae);
if (ae != null)
{
DataRow dr = dt.NewRow();
dr["Extension"] = ae.AgentUsername;
//dr["State"] = ae.AgentState;
dr["StateName"] = ShowAgentState(ae.AgentState, ae.AgentAuxState);
//dr["Party_Number"] = ae.Party_Number;
if ((int)ae.AgentState == (int)enAgentState.agentStateReady)
{
dr["OrderNum"] = "1";
}
dt.Rows.Add(dr);
Marshal.ReleaseComObject(ae);
}
}
dt.DefaultView.Sort = "OrderNum Desc";
dgvAgentList.DataSource = dt.DefaultView.ToTable();
foreach (DataGridViewRow item in dgvAgentList.Rows)
{
item.Selected = false;
}
if (IsLocationSelected)
{
if (RowIndex >= 0)
{
dgvAgentList.Rows[RowIndex].Selected = true;
}
}
}
catch (Exception e)
{
Loger.Log4Net.Error("获取坐席状态出错", e);
}
}
/// <summary>
/// 插入或更新话务数据
/// </summary>
/// <param name="ae">AgentEvent</param>
/// <param name="kvl">话务随路数据List</param>
/// <param name="msg">输出信息</param>
/// <returns></returns>
public bool InsertCallRecord(AgentEvent ae, KeyValueList kvl, ref string msg)
{
bitauto.sys.ncc.CallRecord.CallRecord_ORIG model = crService.GetCallRecord_ORIGByCallID(CallRecordAuthorizeCode, Main.NewCallID, ref msg);
switch (ae.AgentState)
{
//
case (int)enAgentState.agentStateIntiated:
break;
case (int)enAgentState.agentStateRinging:
break;
case (int)enAgentState.agentStateWorking:
break;
//置为 话后（事后处理开始）
case (int)enAgentState.agentStateAfterCallWork:
//电话状态：呼出-2；呼入-1 只有呼入状态下才会记录事后处理时间和事后处理时长
if (model != null)
{
if (model.CallStatus == 1)
{
model.AfterWorkBeginTime = main.GetTime(ae.Timestamp);
}
}
break;
//置为 置闲（事后处理结束）
case (int)enAgentState.agentStateReady:
//电话状态：呼出-2；呼入-1 只有呼入状态下才会记录事后处理时间和事后处理时长
if (model != null)
{
if (model.CallStatus == 1)
{
TimeSpan tsSpan = (TimeSpan)(main.GetTime(ae.Timestamp) - model.AfterWorkBeginTime);
model.AfterWorkTime = (int)tsSpan.TotalSeconds; //事后处理时长
}
}
break;
}
return(crService.InsertCallRecord(CallRecordAuthorizeCode, model, ref msg));
}
public bool StartTriggered(AgentEvent agentEvent)
{
return(agentEvent is TStarting);
}
public bool EndTriggered(AgentEvent agentEvent)
{
return(agentEvent is BuffRemoveEvent buffRemoveEvent && buffRemoveEvent.Buff.Id == buffId);
}
public NewEventMessage(Agent agent, AgentEvent agentEvent)
{
Agent = agent;
AgentEvent = agentEvent;
}
private void raiseCallEvent(CallEvent evt)
{
string evtCode = evt.getEvtCode();
string evtMessage = evt.getEvtMsg();
callDataTable = evt.getCallVariable();
evtMessage = evtMessage.Replace("\n", "");
StringBuilder callState = new StringBuilder();
foreach (DictionaryEntry item in evt.getCallStateTable())
{
callState.Append(item.Key).Append("^").Append(item.Value).Append("|");
}
if (callState.ToString().EndsWith("|"))
{
string tempStr = callState.ToString().Substring(0, callState.ToString().Length - 1);
callState = new StringBuilder();
callState.Append(tempStr);
}
StringBuilder callAction = new StringBuilder();
foreach (string str in evt.getActionList())
{
callAction.Append(str).Append("^");
}
if (callAction.ToString().EndsWith("^"))
{
string tempStr = callAction.ToString().Substring(0, callAction.ToString().Length - 1);
callAction = new StringBuilder();
callAction.Append(tempStr);
}
switch (evtCode)
{
case EVENT_TYPE.ON_CONNECTION:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: GetEventOnConnection ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
GetEventOnConnection(evt.getCurFinesseIP(), evt.getCurAemsIP(), evt.getCurIspsIP(), evtMessage);
break;
case EVENT_TYPE.ON_DISCONNECTION:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: GetEventOnDisConnection ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
GetEventOnDisConnection(evt.getCurFinesseIP(), evt.getCurAemsIP(), evt.getCurIspsIP(), evtMessage);
break;
case EVENT_TYPE.ALERTING:
writeCallEventLog("GetEventOnCallAlerting", evt);
setActiveDialogID(evt);
GetEventOnCallAlerting(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
if (agentCurrentState.Equals(AGENTSTATE.NOT_READY))
{
// 상담원 현재 상태가 NOTREADY 인데 Alerting 이벤트가 발생했다는건, 내선인입콜 케이스
isInternalCall = true;
}
else
{
isInternalCall = false;
}
break;
case EVENT_TYPE.FAILED:
writeCallEventLog("GetEventOnCallFailed", evt);
setActiveDialogID(evt);
GetEventOnCallFailed(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.ACTIVE:
writeCallEventLog("GetEventOnCallActive", evt);
setActiveDialogID(evt);
GetEventOnCallActive(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
if (evt.getToAddress() != null && evt.getToAddress().Equals(phonePadNum))
{
// 폰패드 컨퍼런스
logwrite.write("raiseEvent", "PhonePad Conference Start");
phonePadCallID = dialogID; // phonePad 콜 구분을 위한 DialogID 세팅
fnConference();
}
break;
case EVENT_TYPE.HELD:
writeCallEventLog("GetEventOnCallHeld", evt);
//setActiveDialogID(evt);
GetEventOnCallHeld(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.INITIATING:
writeCallEventLog("GetEventOnCallInitiating", evt);
setActiveDialogID(evt);
GetEventOnCallInitiating(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.INITIATED:
writeCallEventLog("GetEventOnCallInitiated", evt);
setActiveDialogID(evt);
GetEventOnCallInitiated(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.WRAP_UP:
writeCallEventLog("GetEventOnCallWrapUp", evt);
// checkTable(callEvent.getCallVariable());
removeDialogID(evt);
GetEventOnCallWrapUp(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.DROPPED:
writeCallEventLog("GetEventOnCallDropped", evt);
// checkTable(callEvent.getCallVariable());
removeDialogID(evt);
GetEventOnCallDropped(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
if (evt.getCallType().Equals(CALL.CONFERENCE) && evt.getDialogID().Equals(phonePadCallID))
{
// 폰패드 이후 Dropped 이벤트일 경우 폰패드 결과를 요청한다.
getPhonePadInfo();
}
if (isInternalCall)
{
// NOTREADY 상태에서 내선콜이 인입되었다가 Alerting 도중에 콜이 종료되면 상담원 이전상태 이벤트를 Finesse 가 주지 않아
// 임의적으로 상담원상태 요청 이후 상태 이벤트를 발생시킨다.
AgentStateVO agentStateVO = FinesseClient.checkAgentState(); // 이전 상담원 상태체크
AgentEvent evt_ = new AgentEvent();
evt_.setEvtMsg(agentStateVO.getXmppMsg());
evt_.setAgentState(agentStateVO.getState());
evt_.setReasonCode(agentStateVO.getReasonCode());
evt_.setEvtCode(EVENT_TYPE.ON_AGENTSTATE_CHANGE);
raiseEvent(evt_);
}
break;
default:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: UNKWON EVENT ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
setActiveDialogID(evt);
break;
}
}
public static List <AgentDailyActivity> Create(List <Agent> agentprofiles, DateTime startdate, DateTime enddate, string agent)
{
AgentEventClient aec = new AgentEventClient();
List <AgentEvent> allrecords = new List <AgentEvent>();
DateTime cursordate = startdate;
if (agent != null && agent != "")
{
while (cursordate <= enddate)
{
allrecords.AddRange(aec.GetAllByPartition(cursordate.ToString("yyyyMM")).Where(x => x.EventTime.ToString("yyyyMMdd") == cursordate.ToString("yyyyMMdd") && x.Agent == agent).OrderBy(x => x.Timestamp));
cursordate = cursordate.AddDays(1);
}
}
else
{
while (cursordate <= enddate)
{
allrecords.AddRange(aec.GetAllByPartition(cursordate.ToString("yyyyMM")).Where(x => x.EventTime.ToString("yyyyMMdd") == cursordate.ToString("yyyyMMdd")).OrderBy(x => x.Timestamp));
cursordate = cursordate.AddDays(1);
}
}
List <AgentDailyActivity> retlist = new List <AgentDailyActivity>();
List <AgentLocationDate> alds = GetAgentDateList(allrecords);
DateTime currenttime = EasternTimeConverter.Convert(DateTime.UtcNow);
foreach (AgentLocationDate ald in alds)
{
try
{
if (ald.Agent == "victorr")
{
Console.Write("");
}
AgentEvent logonevent = GetLogonEvent(allrecords, ald);
AgentEvent logoffevent = GetLogoffEvent(allrecords, ald);
double hoursworked = 0;
Agent a = agentprofiles.SingleOrDefault(x => x.LoginName == ald.Agent.Replace("cindy", "sydneyc"));
bool currentlyloggedon = false;
if (a.CurrentStatus == "loggedon" && logonevent != null && logonevent.EventTime.ToString("yyyyMMdd") == currenttime.ToString("yyyyMMdd"))
{
currentlyloggedon = true;
}
if (logonevent != null && logoffevent != null)
{
if (currentlyloggedon)
{
//relogged on
hoursworked = (double)(currenttime.Ticks - logonevent.EventTime.Ticks) / TimeSpan.TicksPerHour;
}
else
{
hoursworked = (double)(logoffevent.EventTime.Ticks - logonevent.EventTime.Ticks) / TimeSpan.TicksPerHour;
}
}
else if (logonevent != null && logoffevent == null && logonevent.EventTime.ToString("yyyyMMdd") == currenttime.ToString("yyyyMMdd"))
{
hoursworked = (double)(currenttime.Ticks - logonevent.EventTime.Ticks) / TimeSpan.TicksPerHour;
}
retlist.Add(new AgentDailyActivity
{
FormattedDate = ald.Date,
Agent = ald.Agent,
Location = ald.Location,
LogonTime = logonevent != null ? logonevent.EventTime.ToString("HH:mm") : "",
LogonHour = logonevent != null ? int.Parse(logonevent.EventTime.ToString("HH")) : -1,
LogoffTime = logoffevent != null && !currentlyloggedon ? logoffevent.EventTime.ToString("HH:mm") : "",
LogoffHour = logoffevent != null && !currentlyloggedon ? int.Parse(logoffevent.EventTime.ToString("HH")) : -1,
Hours = hoursworked
});
}
catch (Exception ex)
{
Console.Write(ex.Message);
}
}
return(retlist);
}
public NewEventMessage(Agent agent, AgentEvent agentEvent)
{
Agent = agent;
AgentEvent = agentEvent;
}
public CEventArrivalArgs(AgentEvent pNextEvent)
{
mpNextEvent = pNextEvent;
}
public bool EndTriggered(AgentEvent agentEvent)
{
return(agentEvent is TEnding);
}
public void AgentEventHandler(object sender, AgentEvent e)
{
AgentEvents.Add(e);
}
public HttpResponse logoff(string location, string agent, string code)
{
try
{
Response.ContentType = "application/json";
AgentClient ac = new AgentClient();
Agent a = ac.GetAll().Execute().Where(x => x.LoginName == agent).SingleOrDefault();
if (a == null)
{
throw new Exception("Invalid agent ID or code");
}
if (a.LoginCode == code)
{
DateTime nowTime = EasternTimeConverter.Convert(DateTime.UtcNow);
AgentEventClient aec = new AgentEventClient();
AgentEvent lastEvent = aec.GetAll().Execute().Where(x => x.Agent == agent).OrderByDescending(x => x.EventTime).FirstOrDefault();
string hoursworked = "No prior logon.";
string production = "No results.";
if (lastEvent.EventType == "logon")
{
long elapsedTicks = nowTime.Ticks - lastEvent.EventTime.Ticks;
TimeSpan ts = new TimeSpan(elapsedTicks);
hoursworked = ts.Hours.ToString() + "h : " + ts.Minutes + "m logged.";
//Count how many leads
List <SkillCowRequestSubmission> allrecords = new List <SkillCowRequestSubmission>();
DateTime cursordate = lastEvent.EventTime;
SkillCowRequestSubmissionClient rsc = new SkillCowRequestSubmissionClient();
while (cursordate <= nowTime)
{
CloudTableQuery <SkillCowRequestSubmission> query = rsc.GetAll(cursordate.ToString("yyyyMMdd"));
allrecords.AddRange(query.Execute().Where(x => x.UtmCampaign == location && x.UtmContent == agent).OrderBy(x => x.Timestamp));
cursordate = cursordate.AddDays(1);
}
//tally up
int totalschoolleads = 0;
int totalindeedjobs = 0;
int totalcourses = 0;
foreach (SkillCowRequestSubmission x in allrecords)
{
switch (x.SourceForm)
{
case "schoolform":
totalschoolleads++;
break;
case "indeedjob":
totalindeedjobs++;
break;
case "udemycourse":
totalcourses++;
break;
}
}
if (totalschoolleads + totalindeedjobs + totalcourses > 0)
{
production = "\n";
production += totalschoolleads + " school leads\n";
production += totalindeedjobs + " indeed jobs\n";
production += totalcourses + " udemy courses";
}
}
//Log event
aec.AddNewItem(new AgentEvent(agent, "logoff", location));
a.CurrentLocation = "";
a.CurrentStatus = "loggedoff";
ac.Update(a);
#if DEBUG
#else
Telephony t = new Telephony();
string message = agent + " logged OFF at " + location + "\n" + hoursworked + "\n" + production;
//Send to Rick
//t.SendSMS("+19174340659", message);
t.SendSMS("+19179578770", message);
#endif
Response.Write("{\"result\": \"ok\", \"logonname\": \"" + a.LoginName + "\"}");
Response.End();
}
else
{
throw new Exception("Invalid agent ID or code");
}
}
catch (Exception ex)
{
Response.ContentType = "application/json";
Response.Write(DefaultErrorResponse(ex.Message));
Response.End();
}
return(null);
}
