private void ClearChat(WinterBot sender, TwitchUser user, string clearReason)
        {
            bool shouldMessage = !string.IsNullOrEmpty(clearReason);
            var now = DateTime.Now;
            TimeoutCount timeout;
            if (!m_timeouts.TryGetValue(user, out timeout))
            {
                timeout = m_timeouts[user] = new TimeoutCount(now);
            }
            else
            {
                shouldMessage &= (DateTime.Now > timeout.LastTimeout) && (DateTime.Now - timeout.LastTimeout).TotalMinutes > 60;

                int curr = timeout.Count;
                int diff = (int)(now - timeout.LastTimeout).TotalMinutes / 15;

                if (diff > 0)
                    curr -= diff;

                if (curr < 0)
                    curr = 0;

                timeout.Count = curr + 1;
            }

            timeout.LastTimeout = now;
            if (!m_chatOptions.ShouldTimeout(user))
                timeout.Count = 1;

            int duration = 0;
            switch (timeout.Count)
            {
                case 1:
                case 2:
                    if (shouldMessage)
                        sender.Send(MessageType.Timeout, "{0}: {1} (This is not a timeout.)", user.Name, clearReason);

                    sender.ClearChat(user);
                    break;

                case 3:
                    duration = 5;
                    sender.Send(MessageType.Timeout, "{0}: {1} ({2} minute timeout.)", user.Name, clearReason, duration);
                    sender.Timeout(user, duration * 60);
                    timeout.LastTimeout = now.AddMinutes(duration);
                    break;

                case 4:
                    duration = 10;
                    sender.Send(MessageType.Timeout, "{0}: {1} ({2} minute timeout.)", user.Name, clearReason, duration);
                    sender.Timeout(user, duration * 60);
                    timeout.LastTimeout = now.AddMinutes(duration);
                    break;

                default:
                    Debug.Assert(timeout.Count > 0);
                    sender.Send(MessageType.Timeout, "{0}: {1} (8 hour timeout.)", user.Name, clearReason);
                    sender.Timeout(user, 8 * 60 * 60);
                    timeout.LastTimeout = now.AddHours(8);
                    break;
            }
        }