public void ProcessRequest(HttpContext context)
{
context.Response.ContentType = "text/plain";
var md = new Markdown();
var data = context.Request.Form["data"];
context.Response.Write(md.Transform(data,true));
}
public void Populate(string linkUrl)
{
if(TicketToDisplay != null)
{
TicketAttachmentsDataSource.WhereParameters["TicketId"].DefaultValue = TicketToDisplay.TicketId.ToString();
AttachmentsRepeater.DataSourceID = "TicketAttachmentsDataSource";
AttachmentsRepeater.DataBind();
TicketId.Text = TicketToDisplay.TicketId.ToString();
TicketId.NavigateUrl = linkUrl;
TicketTitle.Text = TicketToDisplay.Title;
TicketTitle.NavigateUrl = linkUrl;
if(TicketToDisplay.IsHtml)
{
Details.Text = TicketToDisplay.Details;
}
else
{
var md = new Markdown();
Details.Text = md.Transform(TicketToDisplay.Details, true);
}
Category.Text = TicketToDisplay.Category;
//Category.NavigateUrl = string.Format("~/TicketCenter.aspx?View=tagsandcategories&Category={0}", TicketToDisplay.Category);
TicketType.Text = TicketToDisplay.Type;
TicketType.NavigateUrl = linkUrl;
CreatedBy.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.CreatedBy);
CreatedDate.Text = TicketToDisplay.CreatedDate.ToString("g");
Owner.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.Owner);
AssignedTo.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.AssignedTo);
//AssignedTo.NavigateUrl = string.Format("~/TicketCenter.aspx?View=assigned&User={0}", TicketToDisplay.AssignedTo);
CurrentStatus.Text = TicketToDisplay.CurrentStatus;
//CurrentStatus.NavigateUrl = string.Format("~/TicketCenter.aspx?View=status&Status={0}", TicketToDisplay.CurrentStatus.Replace(" ", string.Empty).ToLowerInvariant());
CurrentStatusBy.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.CurrentStatusSetBy);
CurrentStatusDate.Text = TicketToDisplay.CurrentStatusDate.ToString("g");
LastUpdateBy.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.LastUpdateBy);
LastUpdateDate.Text = TicketToDisplay.LastUpdateDate.ToString("g");
Priority.Text = TicketToDisplay.Priority;
AffectsCustomer.Text = (TicketToDisplay.AffectsCustomer) ? "Yes" : "No";
PublishedToKb.Text = (TicketToDisplay.PublishedToKb) ? "Yes" : "No";
var Tags = from t in TicketToDisplay.TicketTags
select new
{
//Url = string.Format("~/TicketCenter.aspx?View=tagsandcategories&TagName={0}", t.TagName),
TagName = t.TagName
};
TagRepeater.DataSource = Tags;
TagRepeater.DataBind();
CommentLogRepeater.DataSource = TicketToDisplay.TicketComments.OrderByDescending(tc => tc.CommentedDate);
CommentLogRepeater.DataBind();
}
}
public static string GetHTMLBody(Ticket ticket, string url, string userToNotify, int minCommentId)
{
string viewTicket = string.Format("ViewTicket.aspx?id={0}", ticket.TicketId.ToString());
url = url.Replace("NewTicket", viewTicket);
StringBuilder stringBuilder = new StringBuilder();
stringBuilder.Append(GetStyle());
#region Start body
stringBuilder.Append(@"
<TABLE style=""WIDTH: 100%"">
<TBODY>
<TR>
<TD style=""VERTICAL-ALIGN: top; WIDTH: 75%"">
<DIV class=Block>");
#endregion
//add url {0} and title {1} placeholders
#region one
stringBuilder.Append(@"
<DIV class=BlockHeader>
<A id=TicketType href=""{0}"">{16}</A> : <A id=TicketTitle href=""{0}"">{1}</A>
</DIV>
<DIV class=BlockBody style=""HEIGHT: 180px"">
<SPAN id=Details>{17}</SPAN>
</DIV>
</DIV>
</TD>
");
#endregion
//add Ticket number (ticketid) {2}
#region two
stringBuilder.Append(@"
<TD style=""VERTICAL-ALIGN: top; WIDTH: 25%"">
<DIV class=Block>
<DIV class=BlockHeader>Ticket ID: <A id=TicketId href=""{0}"">{2}</A> </DIV>");
#endregion
//add status {3} and priority {4} and category {5}, owner {6), assigned to {7}
//affects customer {8} and published to kb {9}
#region three
stringBuilder.Append(@"
<DIV class=BlockBody style=""WHITE-SPACE: nowrap; HEIGHT: 203px"">
<TABLE>
<TBODY>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Status: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=CurrentStatus>{3}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Priority: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=Priority>{4}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Category: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=Category>{5}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Owned by: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=Owner>{6}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Assigned to: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<A id=AssignedTo>{7}</A>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Affects Customer(s): </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=AffectsCustomer>{8}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Published to KB: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=PublishedToKb>{9}</SPAN>
</TD>
</TR>
");
#endregion
//add tags
#region tags
stringBuilder.Append(@"
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Tags: </TD>
");
string tagHtml = String.Format(@"
<TD style=""VERTICAL-ALIGN: top"">
<SPAN id=TagRepeater_ct100_TicketTag>{0}</SPAN>
</TD>
</TR>
",
ticket.TagList);
stringBuilder.Append(tagHtml);
#endregion
//add Created By {10}, created on {11}, current status by {12},
//current status on {13}, last update by {14}, and last update on {15}
#region four
stringBuilder.Append(@"
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Created by: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=CreatedBy>{10}</SPAN> on: <SPAN id=CreatedDate>{11}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Status set by: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=CurrentStatusBy>{12}</SPAN> on: <SPAN id=CurrentStatusDate>{13}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Updated by: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=LastUpdateBy>{14}</SPAN> on: <SPAN id=LastUpdateDate>{15}</SPAN>
</TD>
</TR>
</TBODY>
</TABLE>
</DIV>
</DIV>
</TD>
</TR>
");
#endregion
stringBuilder.Append(GetHTMLAttachments(ticket));
stringBuilder.Append(GetHTMLComments(ticket, userToNotify, minCommentId));
string body = stringBuilder.ToString();
var md = new Markdown();
body = String.Format(body, //base string
url, // {0}
ticket.Title, // {1}
ticket.TicketId.ToString(), // {2}
ticket.CurrentStatus, // {3}
ticket.Priority, // {4}
ticket.Category, // {5}
SecurityManager.GetUserDisplayName(ticket.Owner), // {6}
SecurityManager.GetUserDisplayName(ticket.AssignedTo), // {7}
BoolToYesNo(ticket.AffectsCustomer), // {8}
BoolToYesNo(ticket.PublishedToKb), // {9}
SecurityManager.GetUserDisplayName(ticket.CreatedBy), // {10}
ticket.CreatedDate.ToString("g"), // {11}
SecurityManager.GetUserDisplayName(ticket.CurrentStatusSetBy), // {12}
ticket.CurrentStatusDate.ToString("g"), // {13}
SecurityManager.GetUserDisplayName(ticket.LastUpdateBy), // {14}
ticket.LastUpdateDate.ToString("g"), // {15}
ticket.Type, // {16}
((!ticket.IsHtml) ? md.Transform(ticket.Details, true) : ticket.Details) // {17}
);
body = string.Format("{0}{1}{2}",
"<html><head></head><body>",
body,
"</body></html>"
);
return(body);
}
public static string GetHTMLBody(Ticket ticket, string url, string userToNotify, int minCommentId)
{
string viewTicket = string.Format("ViewTicket.aspx?id={0}", ticket.TicketId.ToString());
url = url.Replace("NewTicket", viewTicket);
StringBuilder stringBuilder = new StringBuilder();
stringBuilder.Append(GetStyle());
#region Start body
stringBuilder.Append(@"
<TABLE style=""WIDTH: 100%"">
<TBODY>
<TR>
<TD style=""VERTICAL-ALIGN: top; WIDTH: 75%"">
<DIV class=Block>");
#endregion
//add url {0} and title {1} placeholders
#region one
stringBuilder.Append(@"
<DIV class=BlockHeader>
<A id=TicketType href=""{0}"">{16}</A> : <A id=TicketTitle href=""{0}"">{1}</A>
</DIV>
<DIV class=BlockBody style=""HEIGHT: 180px"">
<SPAN id=Details>{17}</SPAN>
</DIV>
</DIV>
</TD>
");
#endregion
//add Ticket number (ticketid) {2}
#region two
stringBuilder.Append(@"
<TD style=""VERTICAL-ALIGN: top; WIDTH: 25%"">
<DIV class=Block>
<DIV class=BlockHeader>Ticket ID: <A id=TicketId href=""{0}"">{2}</A> </DIV>");
#endregion
//add status {3} and priority {4} and category {5}, owner {6), assigned to {7}
//affects customer {8} and published to kb {9}
#region three
stringBuilder.Append(@"
<DIV class=BlockBody style=""WHITE-SPACE: nowrap; HEIGHT: 203px"">
<TABLE>
<TBODY>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Status: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=CurrentStatus>{3}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Priority: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=Priority>{4}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Category: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=Category>{5}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Owned by: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=Owner>{6}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Assigned to: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<A id=AssignedTo>{7}</A>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Affects Customer(s): </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=AffectsCustomer>{8}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Published to KB: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=PublishedToKb>{9}</SPAN>
</TD>
</TR>
");
#endregion
//add tags
#region tags
stringBuilder.Append(@"
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Tags: </TD>
");
string tagHtml = String.Format(@"
<TD style=""VERTICAL-ALIGN: top"">
<SPAN id=TagRepeater_ct100_TicketTag>{0}</SPAN>
</TD>
</TR>
",
ticket.TagList);
stringBuilder.Append(tagHtml);
#endregion
//add Created By {10}, created on {11}, current status by {12},
//current status on {13}, last update by {14}, and last update on {15}
#region four
stringBuilder.Append(@"
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Created by: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=CreatedBy>{10}</SPAN> on: <SPAN id=CreatedDate>{11}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Status set by: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=CurrentStatusBy>{12}</SPAN> on: <SPAN id=CurrentStatusDate>{13}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Updated by: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=LastUpdateBy>{14}</SPAN> on: <SPAN id=LastUpdateDate>{15}</SPAN>
</TD>
</TR>
</TBODY>
</TABLE>
</DIV>
</DIV>
</TD>
</TR>
");
#endregion
stringBuilder.Append(GetHTMLAttachments(ticket));
stringBuilder.Append(GetHTMLComments(ticket, userToNotify, minCommentId));
string body = stringBuilder.ToString();
var md = new Markdown();
body = String.Format(body, //base string
url, // {0}
ticket.Title, // {1}
ticket.TicketId.ToString(), // {2}
ticket.CurrentStatus, // {3}
ticket.Priority, // {4}
ticket.Category, // {5}
SecurityManager.GetUserDisplayName(ticket.Owner), // {6}
SecurityManager.GetUserDisplayName(ticket.AssignedTo), // {7}
BoolToYesNo(ticket.AffectsCustomer), // {8}
BoolToYesNo(ticket.PublishedToKb), // {9}
SecurityManager.GetUserDisplayName(ticket.CreatedBy), // {10}
ticket.CreatedDate.ToString("g"), // {11}
SecurityManager.GetUserDisplayName(ticket.CurrentStatusSetBy), // {12}
ticket.CurrentStatusDate.ToString("g"), // {13}
SecurityManager.GetUserDisplayName(ticket.LastUpdateBy), // {14}
ticket.LastUpdateDate.ToString("g"), // {15}
ticket.Type, // {16}
((!ticket.IsHtml) ? md.Transform(ticket.Details, true) : ticket.Details) // {17}
);
body = string.Format("{0}{1}{2}",
"<html><head></head><body>",
body,
"</body></html>"
);
return body;
}
private void PopulateDisplay()
{
if (TicketToDisplay != null)
{
DisplayActivityButtons();
TicketId.Text = TicketToDisplay.TicketId.ToString();
TicketTitle.Text = TicketToDisplay.Title;
if (TicketToDisplay.IsHtml)
{
Details.Text = TicketToDisplay.Details;
}
else
{
var md = new Markdown();
Details.Text = md.Transform(TicketToDisplay.Details,true);
}
Category.Text = TicketToDisplay.Category;
Category.NavigateUrl = string.Format("~/TicketSearch.aspx?cat={0}", Page.Server.UrlEncode(TicketToDisplay.Category));
TicketType.Text = TicketToDisplay.Type;
CreatedBy.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.CreatedBy);
CreatedDate.Text = TicketToDisplay.CreatedDate.ToString("g");
Owner.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.Owner);
if (!string.IsNullOrEmpty(TicketToDisplay.Owner))
{
Owner.NavigateUrl = string.Format("~/TicketSearch.aspx?owner={0}", Page.Server.UrlEncode(TicketToDisplay.Owner));
}
AssignedTo.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.AssignedTo);
if (!string.IsNullOrEmpty(TicketToDisplay.AssignedTo))
{
AssignedTo.NavigateUrl = string.Format("~/TicketSearch.aspx?assign={0}", Page.Server.UrlEncode(TicketToDisplay.AssignedTo));
}
CurrentStatus.Text = TicketToDisplay.CurrentStatus;
CurrentStatus.NavigateUrl = string.Format("~/TicketSearch.aspx?status={0}", Page.Server.UrlEncode(TicketToDisplay.CurrentStatus));
CurrentStatusBy.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.CurrentStatusSetBy);
CurrentStatusDate.Text = TicketToDisplay.CurrentStatusDate.ToString("g");
LastUpdateBy.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.LastUpdateBy);
LastUpdateDate.Text = TicketToDisplay.LastUpdateDate.ToString("g");
Priority.Text = TicketToDisplay.Priority;
if (!string.IsNullOrEmpty(TicketToDisplay.Priority))
{
Priority.NavigateUrl = string.Format("~/TicketSearch.aspx?priority={0}", Page.Server.UrlEncode(TicketToDisplay.Priority)); ;
}
AffectsCustomer.Text = (TicketToDisplay.AffectsCustomer) ? "Yes" : "No";
TicketAttachmentsControl.Refresh();
var Tags = from t in TicketToDisplay.TicketTags
select new
{
Url = string.Format("~/TicketSearch.aspx?tag={0}", Page.Server.UrlEncode(t.TagName)),
TagName = t.TagName
};
TagRepeater.DataSource = Tags;
TagRepeater.DataBind();
CommentLogRepeater.DataSource = TicketToDisplay.TicketComments.OrderByDescending(tc => tc.CommentedDate);
CommentLogRepeater.DataBind();
}
}
