/// <summary>
/// Prepares result as an interval (<seealso cref="CaseTermInterval"/>).
/// </summary>
/// <param name="entity">Entity.</param>
/// <param name="state">Case term state.</param>
/// <param name="timeColumns">Time columns.</param>
/// <param name="calendarId">Calendar identifier.</param>
/// <returns>Case term interval.</returns>
protected CaseTermInterval PrepareResult(Entity entity, CaseTermStates state, TimeColumnData timeColumns,
Guid calendarId)
{
var result = new CaseTermInterval();
if (!state.HasFlag(CaseTermStates.ContainsResponse))
{
var reactionTimeUnitName = entity.GetTypedColumnValue <string>(timeColumns.ReactionColumn.UnitCode);
CalendarsTimeUnit timeUnit;
Enum.TryParse(reactionTimeUnitName, out timeUnit);
var term = new TimeTerm {
Type = timeUnit,
Value = entity.GetTypedColumnValue <int>(timeColumns.ReactionColumn.Value),
CalendarId = calendarId
};
result.ResponseTerm = term.ConvertToMinutes();
}
if (!state.HasFlag(CaseTermStates.ContainsResolve))
{
var solutionTimeUnitName = entity.GetTypedColumnValue <string>(timeColumns.SolutionColumn.UnitCode);
CalendarsTimeUnit timeUnit;
Enum.TryParse(solutionTimeUnitName, out timeUnit);
var term = new TimeTerm {
Type = timeUnit,
Value = entity.GetTypedColumnValue <int>(timeColumns.SolutionColumn.Value),
CalendarId = calendarId
};
result.ResolveTerm = term.ConvertToMinutes();
}
return(result);
}
private TimeTerm GetTerm(Entity entity, string timeUnitColumnName, string timeValueColumnName,
Guid calendarId)
{
var term = new TimeTerm();
var timeUnitName = entity.GetTypedColumnValue <string>(timeUnitColumnName);
CalendarsTimeUnit timeUnit;
if (Enum.TryParse(timeUnitName, out timeUnit))
{
term.Type = timeUnit;
}
term.Value = entity.GetTypedColumnValue <int>(timeValueColumnName);
term.CalendarId = calendarId;
return(term.ConvertToMinutes());
}
/// <summary>
/// Method that returns case term interval for calculation.
/// </summary>
/// <param name="mask">Mask for case term interval.</param>
/// <returns>Case term interval.</returns>
public override CaseTermInterval GetTermInterval(CaseTermStates mask)
{
CaseTermInterval result = new CaseTermInterval();
EntitySchemaQuery esqTimeToPrioritize = new EntitySchemaQuery(UserConnection.EntitySchemaManager,
"TimeToPrioritize");
IntervalColumnsNames names = PrepareEntitySchemaQuery(esqTimeToPrioritize, mask);
var entityCollection = esqTimeToPrioritize.GetEntityCollection(UserConnection);
if (entityCollection.IsEmpty())
{
return(result);
}
Entity entity = entityCollection[0];
var entityCalendar = entity.GetTypedColumnValue <Guid>(names.Calendar);
var calendarId = entityCalendar != Guid.Empty ? entityCalendar : GetCalendar();
if (calendarId == Guid.Empty)
{
return(result);
}
if (!mask.HasFlag(CaseTermStates.ContainsResponse))
{
var reactionTimeUnitName = entity.GetTypedColumnValue <string>(names.ReactionType);
var timeUnit = default(CalendarsTimeUnit);
var term = new TimeTerm();
if (Enum.TryParse <CalendarsTimeUnit>(reactionTimeUnitName, out timeUnit))
{
term.Type = timeUnit;
}
term.Value = entity.GetTypedColumnValue <int>(names.ReactionValue);
term.CalendarId = calendarId;
result.ResponseTerm = term.ConvertToMinutes();
}
if (!mask.HasFlag(CaseTermStates.ContainsResolve))
{
var solutionTimeUnitName = entity.GetTypedColumnValue <string>(names.SolutionType);
var timeUnit = default(CalendarsTimeUnit);
var term = new TimeTerm();
if (Enum.TryParse <CalendarsTimeUnit>(solutionTimeUnitName, out timeUnit))
{
term.Type = timeUnit;
}
term.Value = entity.GetTypedColumnValue <int>(names.SolutionValue);
term.CalendarId = calendarId;
result.ResolveTerm = term.ConvertToMinutes();
}
return(result);
}
/// <summary>
/// Gets case term interval for this strategy.
/// </summary>
/// <param name="state">Case term state.</param>
/// <returns>Case term interval.</returns>
public override CaseTermInterval GetTermInterval(CaseTermStates state)
{
var result = new CaseTermInterval();
var esq = new EntitySchemaQuery(UserConnection.EntitySchemaManager, "ServiceItem");
TimeUnitColumnsNames names = PrepareEntitySchemaQuery(esq, state);
var serviceItem = esq.GetEntity(UserConnection, _serviceDataModel.ServiceItemId);
if (serviceItem == null)
{
return(result);
}
var serviceItemCalendar = serviceItem.GetTypedColumnValue <Guid>("CalendarId");
var calendarId = serviceItemCalendar != default(Guid) ? serviceItemCalendar : GetCalendarBySysSetting();
if (calendarId == default(Guid))
{
return(result);
}
if (!state.HasFlag(CaseTermStates.ContainsResponse))
{
var term = new TimeTerm();
var reactionTimeUnitName = serviceItem.GetTypedColumnValue <string>(names.ReactionType);
CalendarsTimeUnit timeUnit;
if (Enum.TryParse(reactionTimeUnitName, out timeUnit))
{
term.Type = timeUnit;
}
term.Value = serviceItem.GetTypedColumnValue <int>("ReactionTimeValue");
term.CalendarId = calendarId;
result.ResponseTerm = term.ConvertToMinutes();
}
if (!state.HasFlag(CaseTermStates.ContainsResolve))
{
var term = new TimeTerm();
var solutionTimeUnitName = serviceItem.GetTypedColumnValue <string>(names.SolutionType);
CalendarsTimeUnit timeUnit;
if (Enum.TryParse(solutionTimeUnitName, out timeUnit))
{
term.Type = timeUnit;
}
term.Value = serviceItem.GetTypedColumnValue <int>("SolutionTimeValue");
term.CalendarId = calendarId;
result.ResolveTerm = term.ConvertToMinutes();
}
return(result);
}