public static TicketTemplate GetTicketTemplate(LoginUser loginUser, int ticketTemplateID)
{
TicketTemplates ticketTemplates = new TicketTemplates(loginUser);
ticketTemplates.LoadByTicketTemplateID(ticketTemplateID);
if (ticketTemplates.IsEmpty)
{
return(null);
}
else
{
return(ticketTemplates[0]);
}
}
public static int GetTriggerTextCount(LoginUser loginUser)
{
TicketTemplates templates = new TicketTemplates(loginUser);
using (SqlCommand command = new SqlCommand())
{
command.CommandText = "SELECT COUNT(*) FROM TicketTemplates WHERE (OrganizationID = @OrganizationID) AND IsEnabled = 1 AND TemplateType = 1";
command.CommandType = CommandType.Text;
command.Parameters.AddWithValue("@OrganizationID", loginUser.OrganizationID);
object o = templates.ExecuteScalar(command);
if (o == null || o == DBNull.Value)
{
return(0);
}
return((int)o);
}
}
public static TicketTemplate GetByTriggerText(LoginUser loginUser, string triggerText)
{
TicketTemplates templates = new TicketTemplates(loginUser);
using (SqlCommand command = new SqlCommand())
{
command.CommandText = "SELECT * FROM TicketTemplates WHERE (OrganizationID = @OrganizationID) AND RTRIM(TriggerText) = @TriggerText AND IsEnabled = 1 AND TemplateType = 1";
command.CommandType = CommandType.Text;
command.Parameters.AddWithValue("@OrganizationID", loginUser.OrganizationID);
command.Parameters.AddWithValue("@TriggerText", triggerText.Trim());
templates.Fill(command);
}
if (templates.IsEmpty)
{
return(null);
}
return(templates[0]);
}
public static TicketTemplate GetByActionType(LoginUser loginUser, int actionTypeID)
{
TicketTemplates templates = new TicketTemplates(loginUser);
using (SqlCommand command = new SqlCommand())
{
command.CommandText = "SELECT * FROM TicketTemplates WHERE (OrganizationID = @OrganizationID) AND TicketTypeID = @TicketTypeID AND IsEnabled = 1 AND TemplateType = 2";
command.CommandType = CommandType.Text;
command.Parameters.AddWithValue("@OrganizationID", loginUser.OrganizationID);
command.Parameters.AddWithValue("@TicketTypeID", actionTypeID);
templates.Fill(command);
}
if (templates.IsEmpty)
{
return(null);
}
return(templates[0]);
}
public void LoadByTicketTemplate(int organizationID, int ticketTemplateID)
{
using (SqlCommand command = new SqlCommand())
{
TicketTemplate template = TicketTemplates.GetTicketTemplate(LoginUser, ticketTemplateID);
int ticketTypeID = -1;
if (template != null && template.TicketTypeID != null)
{
ticketTypeID = (int)template.TicketTypeID;
}
command.CommandText = "SELECT t.* FROM TicketTypes t WHERE OrganizationID = @OrganizationID AND (NOT EXISTS (SELECT * FROM TicketTemplates tt WHERE t.TicketTypeID = tt.TicketTypeID AND tt.TemplateType = 0) OR t.TicketTypeID = @TicketTypeID) ORDER BY Position";
command.CommandType = CommandType.Text;
command.Parameters.AddWithValue("OrganizationID", organizationID);
command.Parameters.AddWithValue("TicketTypeID", ticketTypeID);
Fill(command);
}
}
public TicketTemplate(DataRow row, TicketTemplates ticketTemplates) : base(row, ticketTemplates)
{
_ticketTemplates = ticketTemplates;
}
public static Organization Clone(LoginUser loginUser, int sourceOrganizationID, string cloneName)
{
Organization sOrg = Organizations.GetOrganization(loginUser, sourceOrganizationID);
Organization dOrg = (new Organizations(loginUser)).AddNewOrganization();
dOrg.CopyRowData(sOrg);
dOrg.Name = cloneName;
dOrg.Collection.Save();
//** Groups **//
Groups sGroups = new Groups(loginUser);
sGroups.LoadByOrganizationID(sourceOrganizationID);
Groups dGroups = new Groups(loginUser);
foreach (Group sGroup in sGroups)
{
Group dGroup = dGroups.AddNewGroup();
dGroup.CopyRowData(sGroup);
dGroup.OrganizationID = dOrg.OrganizationID;
}
dGroups.Save();
//** Users **//
Users sUsers = new Users(loginUser);
sUsers.LoadByOrganizationID(sourceOrganizationID, false);
Users dUsers = new Users(loginUser);
foreach (User sUser in sUsers)
{
User dUser = dUsers.AddNewUser();
dUser.CopyRowData(sUser);
dUser.OrganizationID = dOrg.OrganizationID;
if (sUser.PrimaryGroupID != null)
{
dUser.PrimaryGroupID = dGroups.FindByName(sGroups.FindByGroupID((int)sUser.PrimaryGroupID).Name).GroupID;
}
}
dUsers.Save();
//** Finish Organization w/ users and groups **//
dOrg.DefaultPortalGroupID = sOrg.DefaultPortalGroupID == null ? null : (int?)dGroups.FindByName(sGroups.FindByGroupID((int)sOrg.DefaultPortalGroupID).Name).GroupID;
dOrg.PrimaryUserID = sOrg.PrimaryUserID == null ? null : (int?)dUsers.FindByEmail(sUsers.FindByUserID((int)sOrg.PrimaryUserID).Email).UserID;
dOrg.DefaultSupportUserID = null;
dOrg.DefaultSupportGroupID = null;
dOrg.WebServiceID = Guid.NewGuid();
dOrg.SystemEmailID = Guid.NewGuid();
dOrg.PortalGuid = Guid.NewGuid();
dOrg.Collection.Save();
//** Ticket Types **//
TicketTypes sTicketTypes = new TicketTypes(loginUser);
sTicketTypes.LoadByOrganizationID(sourceOrganizationID);
TicketTypes dTicketTypes = new TicketTypes(loginUser);
foreach (TicketType sTicketType in sTicketTypes)
{
TicketType dTicketType = dTicketTypes.AddNewTicketType();
dTicketType.CopyRowData(sTicketType);
dTicketType.OrganizationID = dOrg.OrganizationID;
}
dTicketTypes.Save();
//** Ticket Severities **//
TicketSeverities sSeverities = new TicketSeverities(loginUser);
sSeverities.LoadByOrganizationID(sourceOrganizationID);
TicketSeverities dSeverities = new TicketSeverities(loginUser);
foreach (TicketSeverity sSeverity in sSeverities)
{
TicketSeverity dSeverity = dSeverities.AddNewTicketSeverity();
dSeverity.CopyRowData(sSeverity);
dSeverity.OrganizationID = dOrg.OrganizationID;
}
dSeverities.Save();
//** Ticket Statuses **//
TicketStatuses sStatuses = new TicketStatuses(loginUser);
sStatuses.LoadByOrganizationID(sourceOrganizationID);
TicketStatuses dStatuses = new TicketStatuses(loginUser);
foreach (TicketStatus sStatus in sStatuses)
{
TicketType tempTT = sTicketTypes.FindByTicketTypeID(sStatus.TicketTypeID);
if (tempTT == null)
{
continue;
}
TicketStatus dStatus = dStatuses.AddNewTicketStatus();
dStatus.CopyRowData(sStatus);
dStatus.OrganizationID = dOrg.OrganizationID;
dStatus.TicketTypeID = dTicketTypes.FindByName(tempTT.Name).TicketTypeID;
}
dStatuses.Save();
TicketNextStatuses sTicketNextStatuses = new TicketNextStatuses(loginUser);
TicketNextStatuses dTicketNextStatuses = new TicketNextStatuses(loginUser);
sTicketNextStatuses.LoadAll(sourceOrganizationID);
foreach (TicketNextStatus sTicketNextStatus in sTicketNextStatuses)
{
TicketNextStatus dTicketNextStatus = dTicketNextStatuses.AddNewTicketNextStatus();
dTicketNextStatus.CopyRowData(sTicketNextStatus);
TicketStatus tempTS = sStatuses.FindByTicketStatusID(sTicketNextStatus.CurrentStatusID);
TicketType tempTT = dTicketTypes.FindByName(sTicketTypes.FindByTicketTypeID(tempTS.TicketTypeID).Name);
dTicketNextStatus.CurrentStatusID = dStatuses.FindByName(tempTS.Name, tempTT.TicketTypeID).TicketStatusID;
tempTS = sStatuses.FindByTicketStatusID(sTicketNextStatus.CurrentStatusID);
tempTT = dTicketTypes.FindByName(sTicketTypes.FindByTicketTypeID(tempTS.TicketTypeID).Name);
dTicketNextStatus.NextStatusID = dStatuses.FindByName(tempTS.Name, tempTT.TicketTypeID).TicketStatusID;
//WORKING HERE
}
TicketTemplates sTicketTemplates = new TicketTemplates(loginUser);
TicketTemplates dTicketTemplates = new TicketTemplates(loginUser);
sTicketTemplates.LoadByOrganization(sourceOrganizationID);
foreach (TicketTemplate sTicketTemplate in sTicketTemplates)
{
TicketTemplate dTicketTemplate = dTicketTemplates.AddNewTicketTemplate();
dTicketTemplate.CopyRowData(sTicketTemplate);
dTicketTemplate.OrganizationID = dOrg.OrganizationID;
dTicketTemplate.TicketTypeID = dTicketTemplate.TicketTypeID != null ? (int?)dTicketTypes.FindByName(sTicketTypes.FindByTicketTypeID((int)sTicketTemplate.TicketTypeID).Name).TicketTypeID : null;
}
//** ActionTypes **//
ActionTypes sActionTypes = new ActionTypes(loginUser);
sActionTypes.LoadByOrganizationID(sourceOrganizationID);
ActionTypes dActionTypes = new ActionTypes(loginUser);
foreach (ActionType sActionType in sActionTypes)
{
ActionType dActionType = dActionTypes.AddNewActionType();
dActionType.CopyRowData(sActionType);
dActionType.OrganizationID = dOrg.OrganizationID;
}
dActionTypes.Save();
//** Products **//
Products sProducts = new Products(loginUser);
Products dProducts = new Products(loginUser);
sProducts.LoadByOrganizationID(sourceOrganizationID);
foreach (Product sProduct in sProducts)
{
Product dProduct = dProducts.AddNewProduct();
dProduct.CopyRowData(sProduct);
dProduct.OrganizationID = dOrg.OrganizationID;
}
dProducts.Save();
ProductVersionStatuses sProductVersionStatuses = new ProductVersionStatuses(loginUser);
ProductVersionStatuses dProductVersionStatuses = new ProductVersionStatuses(loginUser);
sProductVersionStatuses.LoadByOrganizationID(sourceOrganizationID);
foreach (ProductVersionStatus sProductVersionStatus in sProductVersionStatuses)
{
ProductVersionStatus dProductVersionStatus = dProductVersionStatuses.AddNewProductVersionStatus();
dProductVersionStatus.CopyRowData(sProductVersionStatus);
dProductVersionStatus.OrganizationID = dOrg.OrganizationID;
}
dProductVersionStatuses.Save();
ProductVersions sProductVersions = new ProductVersions(loginUser);
ProductVersions dProductVersions = new ProductVersions(loginUser);
sProductVersions.LoadAll(sourceOrganizationID);
foreach (ProductVersion sProductVersion in sProductVersions)
{
ProductVersion dProductVersion = dProductVersions.AddNewProductVersion();
dProductVersion.CopyRowData(sProductVersion);
dProductVersion.ProductID = dProducts.FindByName(sProducts.FindByProductID(sProductVersion.ProductID).Name).ProductID;
}
dProductVersions.Save();
PortalOptions sPortalOptions = new PortalOptions(loginUser);
PortalOptions dPortalOptions = new PortalOptions(loginUser);
sPortalOptions.LoadByOrganizationID(sourceOrganizationID);
foreach (PortalOption sPortalOption in sPortalOptions)
{
PortalOption dPortalOption = dPortalOptions.AddNewPortalOption();
dPortalOption.CopyRowData(sPortalOption);
dPortalOption.OrganizationID = dOrg.OrganizationID;
dPortalOption.RequestGroup = sPortalOption.RequestGroup == null ? null : (int?)dGroups.FindByName(sGroups.FindByGroupID((int)sPortalOption.RequestGroup).Name).GroupID;
dPortalOption.RequestType = sPortalOption.RequestType == null ? null : (int?)dTicketTypes.FindByName(sTicketTypes.FindByTicketTypeID((int)sPortalOption.RequestType).Name).TicketTypeID;;
}
dPortalOptions.Save();
return(dOrg);
/*
* Actions
* Addresses
* Assets
* ChatSettings
* ChatUserSettings
* CrmLinkTable
* CrmLinkFields
* CustomFieldCategories
* CustomFields
* CustomValues
* FacebookOptions
* ForumCategories
* ForumPermissions
* ForumTickets
* GroupUsers
* Notes
* OrganizationEmails
* OrganizationProducts
* Organizations
* OrganizationSettings
* OrganizationTickets
* PhoneNumbers
* PhoneQueue
* PhoneTypes
* PortalOptions
* Reminders
* Reports
* SlaLevels
* SlaTriggers
* Subscriptions
* Tags
* TagLinks
* Automation Stuff
* TicketQueue
* TicketRatings
* TicketRelationShips
* Users(Contacts)
* WaterCooler
* WikiArticles
*/
}