public static TimeSpan CalculatePausedTime(LoginUser loginUser, int organizationId, int triggerId, DateTime pausedOn, DateTime resumedOn, Logs logs = null)
{
SlaTrigger slaTrigger = SlaTriggers.GetSlaTrigger(loginUser, triggerId);
Organization organization = Organizations.GetOrganization(loginUser, organizationId);
SlaTickets.BusinessHours businessHours = new SlaTickets.BusinessHours()
{
DayStartUtc = organization.BusinessDayStartUtc,
DayEndUtc = organization.BusinessDayEndUtc,
BusinessDays = organization.BusinessDays
};
//Check if we should use SLA's business hours instead of Account's
if (!slaTrigger.UseBusinessHours &&
slaTrigger.DayStartUtc.HasValue &&
slaTrigger.DayEndUtc.HasValue)
{
businessHours.DayStartUtc = slaTrigger.DayStartUtc.Value;
businessHours.DayEndUtc = slaTrigger.DayEndUtc.Value;
businessHours.BusinessDays = slaTrigger.Weekdays;
}
List <DateTime> daysToPause = SlaTriggers.GetSpecificDaysToPause(slaTrigger.SlaTriggerID);
bool pauseOnHoliday = slaTrigger.PauseOnHoliday;
CalendarEvents holidays = new CalendarEvents(loginUser);
if (pauseOnHoliday)
{
holidays.LoadHolidays(organization.OrganizationID);
}
return(CalculatePausedTime(loginUser, organization, slaTrigger, pausedOn, resumedOn, businessHours, daysToPause, holidays, logs));
}
public static void DeleteByTicketSeverityID(LoginUser loginUser, int ticketSeverityID)
{
SlaTriggers triggers = new SlaTriggers(loginUser);
using (SqlCommand command = new SqlCommand())
{
command.CommandText = "DELETE FROM SlaTriggers WHERE (TicketSeverityID = @ticketSeverityID)";
command.CommandType = CommandType.Text;
command.Parameters.Clear();
command.Parameters.AddWithValue("@ticketSeverityID", ticketSeverityID);
triggers.ExecuteNonQuery(command, "SlaTriggers");
}
}
public static SlaTrigger GetSlaTrigger(LoginUser loginUser, int slaTriggerID)
{
SlaTriggers slaTriggers = new SlaTriggers(loginUser);
slaTriggers.LoadBySlaTriggerID(slaTriggerID);
if (slaTriggers.IsEmpty)
{
return(null);
}
else
{
return(slaTriggers[0]);
}
}
public SlaTrigger(DataRow row, SlaTriggers slaTriggers) : base(row, slaTriggers)
{
_slaTriggers = slaTriggers;
}
public SlaLevel Clone(string cloneName = null)
{
int cloneSlaLevelId = 0;
LoginUser loginUser = Collection.LoginUser;
SlaLevels slaLevels = new SlaLevels(loginUser);
SlaLevel clone = slaLevels.AddNewSlaLevel();
clone.OrganizationID = OrganizationID;
if (string.IsNullOrEmpty(cloneName))
{
clone.Name = Name + " (Clone)";
}
else
{
clone.Name = cloneName;
}
clone.Collection.Save();
cloneSlaLevelId = clone.SlaLevelID;
string actionLog = string.Format("{0} cloned SLA Level {1} into {2}.", loginUser.GetUserFullName(), this.Name, clone.Name);
ActionLogs.AddActionLog(loginUser, ActionLogType.Insert, ReferenceType.Sla, cloneSlaLevelId, actionLog);
//Clone SLA's triggers
SlaTriggers clonedSlaTriggers = new SlaTriggers(loginUser);
SlaTriggers originalSlaTriggers = new SlaTriggers(loginUser);
try
{
originalSlaTriggers.LoadBySlaLevel(OrganizationID, SlaLevelID);
foreach (SlaTrigger slaTrigger in originalSlaTriggers.OrderBy(o => o.SlaTriggerID).ToList())
{
SlaTrigger clonedSlaTrigger = clonedSlaTriggers.AddNewSlaTrigger();
slaTrigger.ClonePropertiesTo(clonedSlaTrigger);
clonedSlaTrigger.SlaLevelID = cloneSlaLevelId;
}
clonedSlaTriggers.BulkSave();
}
catch (Exception ex)
{
actionLog = string.Format("Failed to clone sla {0} Triggers into {1}.", this.SlaLevelID, clone.SlaLevelID);
ActionLogs.AddActionLog(loginUser, ActionLogType.Insert, ReferenceType.Sla, cloneSlaLevelId, actionLog);
ExceptionLogs.LogException(loginUser, ex, "Cloning Sla Triggers", "SlaLevels.Clone - Triggers");
}
//Clone SLA's Pause on specific days
try
{
clonedSlaTriggers = new SlaTriggers(loginUser);
clonedSlaTriggers.LoadBySlaLevel(OrganizationID, cloneSlaLevelId);
foreach (SlaTrigger slaTrigger in originalSlaTriggers)
{
SlaPausedDays clonedSlaPausedDays = new SlaPausedDays(loginUser);
SlaPausedDays originalSlaPausedDays = new SlaPausedDays(loginUser);
originalSlaPausedDays.LoadByTriggerID(slaTrigger.SlaTriggerID);
int newTriggerId = clonedSlaTriggers.Where(p => p.TicketTypeID == slaTrigger.TicketTypeID && p.TicketSeverityID == slaTrigger.TicketSeverityID && p.SlaLevelID == cloneSlaLevelId).First().SlaTriggerID;
foreach (SlaPausedDay slaPausedDay in originalSlaPausedDays.OrderBy(o => o.DateToPause).ToList())
{
SlaPausedDay clonedSlaPausedDay = clonedSlaPausedDays.AddNewSlaPausedDay();
clonedSlaPausedDay.SlaTriggerId = newTriggerId;
clonedSlaPausedDay.DateToPause = slaPausedDay.DateToPauseUtc;
}
clonedSlaPausedDays.BulkSave();
}
}
catch (Exception ex)
{
actionLog = string.Format("Failed to clone sla {0} DaysToPause into {1}.", this.SlaLevelID, clone.SlaLevelID);
ActionLogs.AddActionLog(loginUser, ActionLogType.Insert, ReferenceType.Sla, cloneSlaLevelId, actionLog);
ExceptionLogs.LogException(loginUser, ex, "Cloning Sla Pause On Days", "SlaLevels.Clone - Pause On Days");
}
return(clone);
}
partial void BeforeDBDelete(int ticketSeverityID)
{
SlaTriggers.DeleteByTicketSeverityID(LoginUser, ticketSeverityID);
}
