public static CustomValue GetValue(LoginUser loginUser, int customFieldID, int refID, bool createValue)
{
CustomValues values = new CustomValues(loginUser);
values.LoadByFieldID(customFieldID, refID);
if (values.IsEmpty)
{
CustomField field = CustomFields.GetCustomField(loginUser, customFieldID);
values = new CustomValues(loginUser);
CustomValue value = values.AddNewCustomValue();
value.CustomFieldID = customFieldID;
value.Value = "";
if (field.FieldType == CustomFieldType.PickList)
{
string[] items = field.ListValues.Split('|');
if (items.Length > 0)
{
value.Value = items[0];
}
}
value.RefID = refID;
if (createValue == false)
{
return(value);
}
value.Collection.Save();
values.LoadByFieldID(customFieldID, refID);
return(values[0]);
}
else
{
return(values[0]);
}
}
public static CustomValue GetCustomValue(LoginUser loginUser, int customValueID)
{
CustomValues customValues = new CustomValues(loginUser);
customValues.LoadByCustomValueID(customValueID);
if (customValues.IsEmpty)
{
return(null);
}
else
{
return(customValues[0]);
}
}
partial void BeforeRowEdit(CustomValue newValue)
{
CustomValue oldValue = CustomValues.GetCustomValue(LoginUser, newValue.CustomValueID);
newValue.OrganizationID = LoginUser.OrganizationID;
if (oldValue.Value == newValue.Value)
{
return;
}
CustomField customField = CustomFields.GetCustomField(LoginUser, newValue.CustomFieldID);
string format = "Changed {0} from '{1}' to '{2}'.";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, customField.RefType, newValue.RefID, string.Format(format, customField.Name, oldValue.Value, newValue.Value));
}
public CustomValue(DataRow row, CustomValues customValues) : base(row, customValues)
{
_customValues = customValues;
}
public static string GetTicketProperties(LoginUser loginUser, int ticketID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItem(loginUser, ticketID);
if (ticket == null)
{
return("");
}
StringBuilder builder = new StringBuilder();
builder.Append(@"<div style=""background-color: #EDF0F5; color: #004394; margin-bottom:10px; padding-left:5px; border: solid 1px #9FB0CF; font-size: 18px; font-weight: bold;"" class=""ui-corner-all"">Ticket Properties</div>");
builder.Append(@"<table width=""100%"" cellpadding=""0"" cellspacing=""5"" border=""0"">");
builder.Append("<tr>");
builder.Append(GetColumn("Opened By", ticket.CreatorName));
builder.Append(GetColumn("Opened On", ticket.DateCreated.ToString("g", loginUser.CultureInfo)));
builder.Append("</tr>");
builder.Append("<tr>");
builder.Append(GetColumn("Last Modified By", ticket.ModifierName));
builder.Append(GetColumn("Last Modified On", ticket.DateModified.ToString("g", loginUser.CultureInfo)));
builder.Append("</tr>");
builder.Append("<tr>");
if (ticket.IsClosed)
{
builder.Append(GetColumn("Days Closed", ticket.DaysClosed.ToString()));
}
else
{
builder.Append(GetColumn("Days Opened", ticket.DaysOpened.ToString()));
}
builder.Append(GetColumn("Total Time Spent", DataUtils.MinutesToDisplayTime(Tickets.GetTicketActionTime(ticket.Collection.LoginUser, ticket.TicketID))));
builder.Append("</tr>");
if (ticket.IsClosed && ticket.DateClosed != null)
{
builder.Append("<tr>");
if (ticket.CloserID != null)
{
builder.Append(GetColumn("Closed By", ticket.CloserName));
}
builder.Append(GetColumn("Closed On", ((DateTime)ticket.DateClosed).ToString("g", loginUser.CultureInfo)));
builder.Append("</tr>");
}
builder.Append("<tr>");
builder.Append(GetColumn("Ticket Type", ticket.TicketTypeName));
builder.Append(GetColumn("Assigned Group", ticket.GroupName));
builder.Append("</tr>");
builder.Append("<tr>");
builder.Append(GetColumn("Status", ticket.Status));
builder.Append(GetColumn("Product", ticket.ProductName));
builder.Append("</tr>");
builder.Append("<tr>");
builder.Append(GetColumn("Severity", ticket.Severity));
builder.Append(GetColumn("Reported Version", ticket.ReportedVersion));
builder.Append("</tr>");
builder.Append("<tr>");
builder.Append(GetColumn("Assigned To", ticket.UserName));
builder.Append(GetColumn("Resolved Version", ticket.SolvedVersion));
builder.Append("</tr>");
builder.Append("<tr>");
builder.Append(GetColumn("Visible On Portal", ticket.IsVisibleOnPortal.ToString()));
builder.Append(GetColumn("Knowledge Base", ticket.IsKnowledgeBase.ToString()));
builder.Append("</tr>");
CustomFields fields = new CustomFields(ticket.Collection.LoginUser);
fields.LoadByTicketTypeID(ticket.OrganizationID, ticket.TicketTypeID);
bool flag = false;
foreach (CustomField field in fields)
{
flag = !flag;
if (flag)
{
builder.Append("<tr>");
}
CustomValue value;
value = CustomValues.GetValue(ticket.Collection.LoginUser, field.CustomFieldID, ticket.TicketID);
builder.Append(GetColumn(field.Name + "", value.Value));
if (!flag)
{
builder.Append("</tr>");
}
}
if (flag)
{
builder.Append("</tr>");
}
builder.Append("</table>");
return(builder.ToString());
}