public void UpdateTag(Ticket ticket, TicketTagGroup tagGroup, TicketTag ticketTag)
{
ticket.SetTagValue(tagGroup.Name, ticketTag.Name);
if (tagGroup.FreeTagging && tagGroup.SaveFreeTags)
{
SaveFreeTicketTag(tagGroup.Id, ticketTag.Name);
}
var tagData = new TicketTagData
{
Ticket = ticket,
TicketTagGroup = tagGroup,
TagName = tagGroup.Name,
TagValue = ticketTag.Name
};
_applicationState.NotifyEvent(RuleEventNames.TicketTagSelected,
new
{
Ticket = ticket,
tagData.TagName,
tagData.TagValue,
NumericValue = tagGroup.IsNumeric ? Convert.ToDecimal(ticketTag.Name) : 0,
TicketTag = ticket.GetTagData()
});
}
public void UpdateTag(Ticket ticket, string tagName, string tagValue)
{
var tagGroup = _cacheService.GetTicketTagGroupByName(tagName);
if (tagGroup != null)
{
UpdateTag(ticket, tagGroup, tagValue);
}
else
{
ticket.SetTagValue(tagName, tagValue);
}
}