/// <summary>
/// Get the response from EBS webservice
/// </summary>
/// <param name="url">url where need to post data</param>
/// <param name="content">data in jSon string format</param>
/// <param name="lstHeaders">http header required to make request to EBS</param>
/// <param name="Method">Type of request ..POST in this case</param>
/// <returns>Response in jSon string</returns>
public static string Get(string url, string content, string Method)
{
string strResponse = "";
try
{
using (var request = new WebServiceRequest(Method))
{
request.Encoding = Encoding.UTF8;
request.Headers.Add("Accept", "application/json");
request.Headers.Add("Content-Type", "application/json");
// request.Headers.Add("connection", "close");
if (content == "")
{
strResponse = request.DownloadString(url);
}
else
{
strResponse = request.UploadString(url, content);
}
}
}
catch (WebException w)
{
WorkspaceAddIn.InfoLog(w.Message);
}
catch (Exception e)
{
WorkspaceAddIn.InfoLog(e.Message);
}
return(strResponse);
}
/// <summary>
/// Get required details to build WebRequest
/// </summary>
public void GetDetails(IIncident incidentRecord, IRecordContext recordContext)
{
_incidentRecord = incidentRecord;
//Get the VIN Number
string[] vinDetails = RightNowConnectService.GetService().getBusInfo(_incidentRecord.ID);
if (vinDetails != null)
{
_vin = vinDetails[0].Split('~')[0];
}
//Get OOTB ORG ID
_supplierID = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "supplier_from_webservice", _incidentRecord);
if (_supplierID == String.Empty)
{
WorkspaceAddIn.InfoLog("Supplier ID is blank");
return;
}
else
{
//Get EBS ORG ID
_supplierID = RightNowConnectService.GetService().GetEbsOrgID(Convert.ToInt32(_supplierID));
}
_causalPartNumber = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "causal_part_nmbr", _incidentRecord);
if (_causalPartNumber == String.Empty)
{
WorkspaceAddIn.InfoLog("Causal Part Number is blank");
return;
}
_odometerReading = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "odometer_reading", _incidentRecord);
if (_odometerReading == String.Empty)
{
WorkspaceAddIn.InfoLog("Odometer Reading is blank");
return;
}
_failedDate = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "failure_date", _incidentRecord);
if (_failedDate == String.Empty)
{
WorkspaceAddIn.InfoLog("Failed Date is blank");
return;
}
//If all required info is valid then form jSon request parameter
var content = GetReqParam();
var jsonContent = WebServiceRequest.JsonSerialize(content);
jsonContent = jsonContent.Replace("xmlns", "@xmlns");
//Call webservice
string jsonResponse = WebServiceRequest.Get(_curlURL, jsonContent, "POST");
if (jsonResponse == "")
{
WorkspaceAddIn.InfoLog("Server didn't return any info");
}
else
{
ExtractResponse(jsonResponse);
}
return;
}
/// <summary>
/// Method to perform warranty check for creating "WARRANTY" type work order using old BOM query.
/// </summary>
public void WarrantyCheck(IIncident incidentRecord)
{
_rnConnectService = RightNowConnectService.GetService();
_rnConnectService._incidentVINObjects.Clear();//Clear the _incidentVINObjects variable that holds all incident_vin record to be updated with response
_incidentRecord = incidentRecord;
//Get basic field that need to be pass in webservce call,
//Null validation of these fields are handle by workspace rules
_odometer = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "odometer_reading", _incidentRecord);
_causalPart = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "causal_part_nmbr", _incidentRecord);
string failureDateInSTring = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "failure_date", _incidentRecord);
_failureDate = Convert.ToDateTime(failureDateInSTring).ToString("dd-MMM-yyyy");
string[] busInfo = _rnConnectService.getBusInfo(_incidentRecord.ID);
if (busInfo != null && busInfo.Length > 0)
{
if (busInfo.Length > 1)
{
WorkspaceAddIn.InfoLog("It seems multi VIN are mapped with Reporting Incident, warrant type work order" +
" works only for individual VIN");
return;
}
else
{
_vin = busInfo[0].Split('~')[0];
_srNum = busInfo[0].Split('~')[1];
_incVinID = Convert.ToInt32(busInfo[0].Split('~')[2]);
//If all required info is valid then form jSon request parameter
var content = GetWarrantyReqParam();
var jsonContent = WebServiceRequest.JsonSerialize(content);
jsonContent = jsonContent.Replace("xmlns", "@xmlns");
//Call webservice
string jsonResponse = WebServiceRequest.Get(_curlURL, jsonContent, "POST");
if (jsonResponse == "")
{
WorkspaceAddIn.InfoLog("Server didn't returned any info");
return;
}
else
{
ExtractResponse(jsonResponse);
_rnConnectService.updateIncidentVinRecords();
}
}
}
else
{
WorkspaceAddIn.InfoLog("No Bus info found, please map a bus to reporting Incident and then click check warranty button");
return;
}
return;
}
/// <summary>
/// This function does basic validation like if unordered parts beed added to reported Incident, if so then
/// Call EBS parts order web-service to pass parts related info and store NF_SALES_ORDER no to each parts record
/// </summary>
/// <returns>string content that need to send to web-service</returns>
public void OrderParts(IIncident incidentRecord)
{
//Get reported Incident Info
int orderTypeId = Convert.ToInt32(RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "order_type", incidentRecord));
int billToId = Convert.ToInt32(RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "Bill_to_site", incidentRecord));
int shipToId = Convert.ToInt32(RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "Ship_to_site", incidentRecord));
string claimNum = incidentRecord.RefNo;
string projectNum = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "project_number", incidentRecord);
string retrofitNum = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "retrofit_number", incidentRecord);
//Get EBS ID from OSvC OOTB ID
string billToEbsID = _rnConnectService.GetEbsID(billToId);
string shipToEbsID = _rnConnectService.GetEbsID(shipToId);
string orgEbsID = _rnConnectService.GetBusOwnerEbsID(Convert.ToInt32(incidentRecord.OrgID));
string odrTypName = _rnConnectService.GetOrderTypeName(orderTypeId);
//Get unordered Parts mapped to reported incident
_partsInfo = _rnConnectService.GetPartsInfo(incidentRecord.ID);
if (_partsInfo == null || _partsInfo.Length <= 0)
{
WorkspaceAddIn.InfoLog("No parts have beed added to order");
return;
}
else
{
//Frame parts order request param structure
var content = GetPartsOdrReqParam(odrTypName, orgEbsID, shipToEbsID, billToEbsID, claimNum, projectNum, retrofitNum);
if (content == null)
{
return;
}
else
{
//Convert object to jSon string
var jsonContent = WebServiceRequest.JsonSerialize(content);
jsonContent = jsonContent.Replace("xmlns", "@xmlns");
//Call web-service
string jsonResponse = WebServiceRequest.Get(_curlURL, jsonContent, "POST");
if (jsonResponse == "")
{
WorkspaceAddIn.InfoLog("Server didn't returned any info");
return;
}
else
{
ExtractResponse(jsonResponse);
_rnConnectService.updateIncidentVinRecords();
}
}
}
}
/// <summary>
/// Funtion to handle ebs webservice response
/// </summary>
/// <param name="respJson">response in jSON string</param>
public void ExtractResponse(string jsonResp)
{
Dictionary <string, object> data = (Dictionary <string, object>)WebServiceRequest.JsonDeSerialize(jsonResp);
Dictionary <string, object> outputParam = (Dictionary <string, object>)data["OutputParameters"];
Dictionary <string, object> returnTbl = (Dictionary <string, object>)outputParam["P_RETURN_TBL"];
Dictionary <string, object> returnTblItem = (Dictionary <string, object>)returnTbl["P_RETURN_TBL_ITEM"];
if (returnTblItem["HASERROR"].ToString() == "1")
{
WorkspaceAddIn.InfoLog(returnTblItem["DESCRIPTION"].ToString());
return;
}
else
{
_rnConnectService.UpdatePartsRecord(_partsInfo, returnTblItem["SALES_ORDER_NO"].ToString());
//WorkspaceAddIn.InfoLog("Order sent successfully");
}
}
/// <summary>
/// Build Request-Response
/// </summary>
/// <param name="internalIncident">Internal incident info in string separated by "~"</param>
public void RequestPerSR(string internalIncident)
{
try
{
//Get VIN and Incident_VIN record ID from Internal incident
string[] vinsOfInternalInc = _rnConnectService.GetVins(Convert.ToInt32(internalIncident.Split('~')[0]));
if (vinsOfInternalInc != null)
{
List <VINREC> vinlist = new List <VINREC>();
foreach (string individualVIN in vinsOfInternalInc)
{
string VinNo = individualVIN.Split('~')[0];//get VIN #
VINREC vinRecord = new VINREC {
VIN = VinNo
};
vinlist.Add(vinRecord);
}
//If all required info is valid then form jSon request parameter
var content = GetMultiVinWarrantyReqParam(internalIncident.Split('~')[2], vinlist);
var jsonContent = WebServiceRequest.JsonSerialize(content);
jsonContent = jsonContent.Replace("xmlns", "@xmlns");
//Call webservice
string jsonResponse = WebServiceRequest.Get(_curlURL, jsonContent, "POST");
if (jsonResponse == "")
{
WorkspaceAddIn.InfoLog("Server didn't returned any info");
return;
}
else
{
ExtractResponse(jsonResponse, vinsOfInternalInc);
_rnConnectService.updateIncidentVinRecords();
}
}
}
catch (Exception ex)
{
WorkspaceAddIn.InfoLog("Exception in WebRequest: " + ex.Message);
}
}
/// <summary>
/// Funtion to handle ebs webservice response
/// </summary>
/// <param name="respJson">response in jSON string</param>
public void ExtractResponse(string jsonResp)
{
int _internalIncidentID = 0;
string[] internalIncident = RightNowConnectService.GetService().GetAllInternalIncident(_incidentRecord.ID);
if (internalIncident != null)
{
_internalIncidentID = Convert.ToInt32(internalIncident[0]);
}
//Extract response
Dictionary <string, object> data = (Dictionary <string, object>)WebServiceRequest.JsonDeSerialize(jsonResp);
Dictionary <String, object> outputParameters = (Dictionary <String, object>)data["OutputParameters"];
Dictionary <String, object> output = (Dictionary <String, object>)outputParameters["CIN_SUPPLIER_WARRANTY_PKG-24ISP"];
if (output["ISCOVERED"].ToString() == "1")
{
//autogenerate sClaim
//_rnConnectService.CreatesClaim(_incidentRecord.ID);
RightNowConnectService.GetService().UpdateInternalIncidentForSupplier(_internalIncidentID, true, output["DESCRIPTION"].ToString());
//Create a child object to store Supplier recoverable limit
_rnConnectService.CreateSupplierInfo(_incidentRecord.ID,
output["DESCRIPTION"].ToString(),
output["TEMPLATE_NAME"].ToString(),
output["PARTS_REIMB_PERC"].ToString(),
output["PARTS_MAX_AMOUNT"].ToString(),
output["LABOUR_REIMB_PERC"].ToString(),
output["LABOUR_MAX_AMOUNT"].ToString(),
output["OTHER_REIMB_PERC"].ToString(),
output["OTHER_MAX_AMOUNT"].ToString()
);
}
else
{
RightNowConnectService.GetService().UpdateInternalIncidentForSupplier(_internalIncidentID, false, output["DESCRIPTION"].ToString());
}
}
/// <summary>
/// Get the Incident Vin ID
/// </summary>
/// <param name="vinInfos"></param>
/// <param name="vin"></param>
/// <returns></returns>
private void ExtractIncidentVinInfo(object vinItem, string[] vinsOfInternalInc)
{
Dictionary <string, object> singleOptionGroup = null;
string orgID = "";
string vendorID = "";
Dictionary <string, object> item = (Dictionary <string, object>)vinItem;
Dictionary <string, string> incidentVinInfo = new Dictionary <string, string>();
string combo = "";
string busModel = "";
string vin = "";
string[] ewrInfo;
int incidentVinID = getIncidentVinID(vinsOfInternalInc, item["VIN"].ToString());
string[] busInfo = _rnConnectService.getBusInfoIV(incidentVinID);
//By deafult set causal_part_desc at RI level
RightNowConnectService.GetService().setIncidentField("CO", "causal_part_desc", item["PART_DESC"].ToString(), _incidentRecord);
//Get OOTB ORG ID from EBS ORG ID
if (item["VENDOR_ID"].ToString().Trim() != "")
{
vendorID = item["VENDOR_ID"].ToString();
orgID = _rnConnectService.GetOrgID(Convert.ToInt32(vendorID));
incidentVinInfo.Add("supplier_from_webservice", orgID);
}
Dictionary <string, object> vinSubResult = (Dictionary <string, object>)item["VIN_SUB_RESULT"];
if (vinSubResult == null)//if no info sent by EBS then return
{
return;
}
//Check if multi option group is retured, if so then save jSon response
if (IsArray(vinSubResult["VIN_SUB_RESULT_ITEM"]))
{
object[] optionItems = (object[])vinSubResult["VIN_SUB_RESULT_ITEM"];
if (optionItems.Length == 1)//if one elemnet in an array that mean too single option group
{
singleOptionGroup = (Dictionary <string, object>)optionItems[0];
}
else
{
//Include the vendor id (org) and EWR_Xref_Id in multi option grp object[], so it can be used in other add-in logic
foreach (object option in (object[])((Dictionary <string, object>)((Dictionary <string, object>)vinItem)["VIN_SUB_RESULT"])["VIN_SUB_RESULT_ITEM"])
{
Dictionary <string, object> response = (Dictionary <string, object>)option;
if (busInfo != null && busInfo.Length > 0)
{
vin = busInfo[0].Split('~')[0];
busModel = vin.Substring(4, 1);
combo = busModel + "-" + response["OPTIONGROUP_SEQNO"].ToString().Trim();
ewrInfo = _rnConnectService.getEWRID(combo);
if (ewrInfo != null && ewrInfo.Length > 0)
{
response.Add("EWR_Xref_Id", ewrInfo[0].Split('~')[0]);// add EWR_Xref_Id in response list for multi option grp
}
}
response.Add("VENDOR_ID", vendorID);//add VENDOR_ID in response list
}
string optionGrpJson = WebServiceRequest.JsonSerialize(((Dictionary <string, object>)vinItem)["VIN_SUB_RESULT"]);
_rnConnectService.addIncidentVINRecord(incidentVinID, null, optionGrpJson);
}
}
//If not in array that means single option group
else
{
singleOptionGroup = (Dictionary <String, object>)vinSubResult["VIN_SUB_RESULT_ITEM"];
}
if (singleOptionGroup != null)
{
incidentVinInfo.Add("warranty_start_date", singleOptionGroup["WARRANTY_START_DATE"].ToString().Trim());
incidentVinInfo.Add("warranty_end_date", singleOptionGroup["WARRANTY_END_DATE"].ToString().Trim());
incidentVinInfo.Add("under_warranty", singleOptionGroup["ISCOVERED"].ToString().Trim());
incidentVinInfo.Add("optiongroup_seqno", singleOptionGroup["OPTIONGROUP_SEQNO"].ToString().Trim());
incidentVinInfo.Add("causal_part_desc_bom_pn", singleOptionGroup["DESCRIPTION"].ToString().Trim());
incidentVinInfo.Add("causal_part_nmbr_bom_pn", singleOptionGroup["PART_NUMBER"].ToString().Trim());
//Logic to update EWR_Xref_Id field
if (busInfo != null && busInfo.Length > 0)
{
vin = busInfo[0].Split('~')[0];
busModel = vin.Substring(4, 1);
combo = busModel + "-" + singleOptionGroup["OPTIONGROUP_SEQNO"].ToString().Trim();
ewrInfo = _rnConnectService.getEWRID(combo);
if (ewrInfo != null && ewrInfo.Length > 0)
{
incidentVinInfo.Add("EWR_Xref_Id", ewrInfo[0].Split('~')[0]);
}
}
_rnConnectService.addIncidentVINRecord(incidentVinID, incidentVinInfo, "");
}
}
/// <summary>
/// Funtion to handle ebs webservice response
/// </summary>
/// <param name="respJson">response in jSON string</param>
public void ExtractResponse(string jsonResp, string[] vinsOfInternalInc)
{
//Extract response
Dictionary <string, object> data = (Dictionary <string, object>)WebServiceRequest.JsonDeSerialize(jsonResp);
Dictionary <String, object> outputParameters = (Dictionary <String, object>)data["OutputParameters"];
Dictionary <String, object> output = (Dictionary <String, object>)outputParameters["CIN_BOM_QUERY_PKG_V2-24GETVINWA"];
//loop over each vin response
if (IsArray(output["CIN_BOM_QUERY_PKG_V2-24GETVINWA_ITEM"]))
{
foreach (object vinItem in (object[])output["CIN_BOM_QUERY_PKG_V2-24GETVINWA_ITEM"])
{
ExtractIncidentVinInfo(vinItem, vinsOfInternalInc);
}
}
else
{
ExtractIncidentVinInfo(output["CIN_BOM_QUERY_PKG_V2-24GETVINWA_ITEM"], vinsOfInternalInc);
}
}
/// <summary>
/// Funtion to handle ebs webservice response
/// </summary>
/// <param name="respJson">response in jSON string</param>
public void ExtractResponse(string jsonResp)
{
//save webservice response
// RightNowConnectService.GetService().setIncidentField("CO", "WebServiceResponse", jsonResp, _incidentRecord);
Dictionary <string, string> incidentVinInfo = new Dictionary <string, string>();
Dictionary <string, object> singleOptionGroup;
jsonResp = jsonResp.Replace("@xmlns:xsi", "@xmlns_xsi"); //formating json string
jsonResp = jsonResp.Replace("@xsi:nil", "@xsi_nil"); //formating json string
jsonResp = jsonResp.Replace("PKG_V2-24", "PKG_V2_24"); //formating json string
//converting json string to Dictionary<string, object>
Dictionary <string, object> data = (Dictionary <string, object>)WebServiceRequest.JsonDeSerialize(jsonResp);
Dictionary <string, object> output = (Dictionary <string, object>)data["OutputParameters"];
Dictionary <string, object> param = (Dictionary <string, object>)output["CIN_BOM_QUERY_PKG_V2_24ISPARTWA"];
string combo = "";
string busModel = "";
string vin = "";
string[] ewrInfo;
string[] busInfo = _rnConnectService.getBusInfoIV(_incVinID);
//Check if multi option group is retured, if so then save jSon response
if (IsArray(param["CIN_BOM_QUERY_PKG_V2_24ISPARTWA_ITEM"]))
{
object[] optionItems = (object[])param["CIN_BOM_QUERY_PKG_V2_24ISPARTWA_ITEM"];
if (optionItems.Length == 1)//if one elemnet in an array that mean too single option group
{
singleOptionGroup = (Dictionary <string, object>)optionItems[0];
}
else
{
//Get part desc from first item, as it will same across all item of multioption grp
Dictionary <string, object> firstItem = (Dictionary <string, object>)optionItems[0];
RightNowConnectService.GetService().setIncidentField("CO", "causal_part_desc", firstItem["PART_DESC"].ToString(), _incidentRecord);
//Include the vendor id (org) and EWR_Xref_Id in multi option grp object[], so it can be used in other add-in logic
foreach (object option in optionItems)
{
Dictionary <string, object> response = (Dictionary <string, object>)option;
if (busInfo != null && busInfo.Length > 0)
{
vin = busInfo[0].Split('~')[0];
busModel = vin.Substring(4, 1);
combo = busModel + "-" + response["OPTIONGROUP_SEQNO"].ToString().Trim();
ewrInfo = _rnConnectService.getEWRID(combo);
if (ewrInfo != null && ewrInfo.Length > 0)
{
response.Add("EWR_Xref_Id", ewrInfo[0].Split('~')[0]);// add EWR_Xref_Id in response list for multi option grp
}
}
}
string optionGrpJson = WebServiceRequest.JsonSerialize(output["CIN_BOM_QUERY_PKG_V2_24ISPARTWA"]);
_rnConnectService.addIncidentVINRecord(_incVinID, null, optionGrpJson);
return;
}
}
//If 1 item is retured then set individual field of incident_vin record
else
{
singleOptionGroup = (Dictionary <string, object>)param["CIN_BOM_QUERY_PKG_V2_24ISPARTWA_ITEM"];
}
if (singleOptionGroup != null)
{
RightNowConnectService.GetService().setIncidentField("CO", "causal_part_desc", singleOptionGroup["PART_DESC"].ToString(), _incidentRecord);
if (singleOptionGroup["VENDOR_ID"].ToString().Trim() != "")
{
//Get OOTB ORG ID from EBS ORG ID
string orgID = _rnConnectService.GetOrgID(Convert.ToInt32(singleOptionGroup["VENDOR_ID"].ToString()));
//RightNowConnectService.GetService().setIncidentField("CO", "supplier_from_webservice", orgID, _incidentRecord);
incidentVinInfo.Add("supplier_from_webservice", orgID);
}
if (singleOptionGroup["DESCRIPTION"].ToString().Trim() == "Warranty Start Date and Date From Plant are blank for the VIN")
{
WorkspaceAddIn.InfoLog(singleOptionGroup["DESCRIPTION"].ToString());
}
incidentVinInfo.Add("under_warranty", singleOptionGroup["ISCOVERED"].ToString().Trim());
incidentVinInfo.Add("causal_part_nmbr_bom_pn", singleOptionGroup["PART_NUMBER"].ToString().Trim());
incidentVinInfo.Add("causal_part_desc_bom_pn", singleOptionGroup["DESCRIPTION"].ToString().Trim());
incidentVinInfo.Add("coverage_name", singleOptionGroup["COVERAGE_NAME"].ToString().Trim());
incidentVinInfo.Add("coverage_desc", singleOptionGroup["COVERAGE_DESC"].ToString().Trim());
incidentVinInfo.Add("optiongroup_seqno", singleOptionGroup["OPTIONGROUP_SEQNO"].ToString().Trim());
incidentVinInfo.Add("s_policy_name", singleOptionGroup["SPOLICY_NAME"].ToString().Trim());
incidentVinInfo.Add("s_policy_desc", singleOptionGroup["SPOLICY_DESC"].ToString().Trim());
//_rnConnectService.addIncidentVINRecord(_incVinID, "", "", singleOptionGroup["ISCOVERED"].ToString(), "",
// singleOptionGroup["OPTIONGROUP_SEQNO"].ToString());
//Logic to update EWR_Xref_Id field
if (busInfo != null && busInfo.Length > 0)
{
vin = busInfo[0].Split('~')[0];
if (vin != "")
{
busModel = vin.Substring(4, 1);
combo = busModel + "-" + singleOptionGroup["OPTIONGROUP_SEQNO"].ToString().Trim();
ewrInfo = _rnConnectService.getEWRID(combo);
if (ewrInfo != null && ewrInfo.Length > 0)
{
incidentVinInfo.Add("EWR_Xref_Id", ewrInfo[0].Split('~')[0]);
}
}
}
_rnConnectService.addIncidentVINRecord(_incVinID, incidentVinInfo, "");
}
}