/// <summary>
        /// Use StringSetAsync to create a new entry into Redis with the PrimaryKey as the key
        /// </summary>
        /// <param name="supportTicket"></param>
        /// <returns></returns>
        public async Task <Boolean> AddNew(RedisItem redisItem)
        {
            try
            {
                IDatabase cache = RedisConnection.GetDatabase();
                await cache.StringSetAsync(redisItem.PrimaryKey, JsonConvert.SerializeObject(redisItem.redisJSON));

                return(true);
            }
            catch (Exception ex)
            {
                Debug.WriteLine($"DataHelper.AddNew({redisItem.PrimaryKey}): {ex.Message} - {ex.StackTrace}");
                return(false);
            }
        }
        /// <summary>
        /// Retrieves all keys in the Redis Server, and adds the complete Deserialized redisItem object into the passed in ObservableCollection
        /// </summary>
        /// <param name="ticketList"></param>
        /// <returns></returns>
        public async Task <ObservableCollection <RedisItem> > GetItems(ObservableCollection <RedisItem> ticketList)
        {
            try
            {
                IDatabase cache = RedisConnection.GetDatabase();
                IDatabase db    = RedisConnection.GetDatabase();

                var        endPoint = RedisConnection.GetEndPoints().First();
                RedisKey[] keys     = RedisConnection.GetServer(endPoint).Keys(pattern: "*").ToArray();

                foreach (var key in keys)
                {
                    try
                    {
                        var CacheValue = await cache.StringGetAsync(key);

                        if (!string.IsNullOrEmpty(CacheValue))
                        {
                            Debug.WriteLine($"Retrieved from Redis: {JsonConvert.DeserializeObject(CacheValue)}");
                            RedisItem tempObject = new RedisItem()
                            {
                                PrimaryKey = key,
                                redisJSON  = JsonConvert.DeserializeObject <Dictionary <string, string> >(CacheValue)
                            };

                            ticketList.Add(tempObject);
                        }
                    }
                    catch (Exception ex)
                    {
                        Debug.WriteLine($"Exception retriving individual Cache Value: " + ex.Message);
                    }
                }

                return(ticketList);
            }
            catch (Exception ex)
            {
                Debug.WriteLine($"Get all redis entries exception: " + ex.Message);
                throw new RedisConnectionException(ConnectionFailureType.UnableToConnect, "Unable to connect to retrieve all support tickets");
            }
        }