/// <summary>
/// This will disaplay a suggested action button menu with 2 options
/// </summary>
/// <param name="context"></param>
/// <param name="result"></param>
/// <returns></returns>
private async Task Noneoftheabovedialog(IDialogContext context, IAwaitable <IMessageActivity> result)
{
var msg = await result;
if (msg.Text.Contains(QNABotSettings.noneoftheabove) /*&& defaultmessageflag == false*/)
{
//defaultmessageflag = true;
var defaultMessage = ((Activity)context.Activity).CreateReply(QNABotSettings.sorrynextrelease);//Created a new Activity object which will prompt the user with a question – “Did you find what you need?” when the dialog starts
defaultMessage.SuggestedActions = new SuggestedActions {
Actions = CardActionDialogue.GetContactInfoCard()
};
await context.PostAsync(defaultMessage);
context.Wait(ChoiceMenuLogic);//with the choice selected, move to ChoiceMenuLogic to determine the type of answer
}
else
{
var userFeedback = await result;
var feedbacktext = userFeedback.Text;
var message = context.MakeMessage();
message.Text = feedbacktext;
await context.Forward(new QnADialog(f), ResumeAfterFeedback, message, CancellationToken.None);
//context.Done(1);//OJO
}
}
private async Task <Attachment> GetCardsAttachments(List <string> answers)
{
var attachlst = new Attachment();
if (answers.Any())
{
attachlst = await CardActionDialogue.GetHeroCard(
(answers[0] == null ? string.Empty : answers[0]),
(answers[2] == null ? string.Empty : answers[2]),
(answers[3] == null ? string.Empty : answers[3]),
(answers[4] == null ? string.Empty : answers[4]));
}
return(attachlst);
}
/// <summary>
/// This method reads the passed value of result and determines which option the user selected and then shows them an answer
/// </summary>
/// <param name="context"></param>
/// <param name="result"></param>
/// <returns></returns>
private async Task ChoiceMenuLogic(IDialogContext context, IAwaitable <IMessageActivity> result)
{
var msg = await result;
if (msg.Text.Contains(QNABotSettings.howtoask))
{
await context.PostAsync(QNABotSettings.prompt1);
Task.Delay(2000);
await context.PostAsync(QNABotSettings.prompt2);
f.Flags1 = 0; //reset counter
f.Flags2 = 0; //reset counter
context.Done(1);
}
else if (msg.Text.Contains(QNABotSettings.howtocontacthr))
{
var replyMessage = context.MakeMessage();
replyMessage.Attachments = new List <Attachment> {
CardActionDialogue.ContactHRAttachment()
};
await context.PostAsync(replyMessage);
f.Flags1 = 0; //reset counter
f.Flags2 = 0; //reset counter
context.Done(1);
}
else
{
var userFeedback = await result;
var feedbacktext = userFeedback.Text;
var message = context.MakeMessage();
message.Text = feedbacktext;
await context.Forward(new QnADialog(f), ResumeAfterFeedback, message, CancellationToken.None);
}
}
protected override async Task RespondFromQnAMakerResultAsync(IDialogContext context, IMessageActivity message, QnAMakerResults result)
{
var telemetry = new TelemetryClient();
try
{
var qnaAnswer = result?.Answers?.First()?.Answer;//store qnamaker result text and store it in qnaAnswer variable
var qnaQuestions = result?.Answers?.First()?.Questions;
var questions = new QnaEntity();
var userinput = new QnaHelper();
var myquestion = result;
Activity reply = ((Activity)context.Activity).CreateReply();
if (qnaAnswer != null & qnaQuestions != null && qnaQuestions.Any())
{
if (message.Text.ToString().ToLower().Contains("help") || message.Text.ToString().ToLower().Contains("ayuda"))
{
await context.PostAsync(QNABotSettings.prompt1);
Task.Delay(2000);
await context.PostAsync(QNABotSettings.prompt2);
return;
}
if (qnaQuestions.Any())
{
questions = QnaHelper.QNAConnection(qnaQuestions?.FirstOrDefault());
context.UserData.SetValue("questions", questions);
}
else
{
context.UserData.RemoveValue("questions");
}
var score = result.Answers.OrderByDescending(i => i.Score).FirstOrDefault()?.Score;
if (score != null)
{
score = score * 100;
//Threshold 1 Path! 100% - 80%
if (score <= (Convert.ToInt32(QNABotSettings.threshold1[0]) + 0.99) && score >= Convert.ToInt32(QNABotSettings.threshold1[1]))
{
f.Flags1++;
if (qnaAnswer.Contains("||"))
{
var msg = context.MakeMessage();
var answers = qnaAnswer.Split("||".ToCharArray(), StringSplitOptions.RemoveEmptyEntries).ToList();
msg.Attachments.Add(await GetCardsAttachments(answers));
await context.PostAsync(msg);
if (qnaAnswer.Contains(ConfigurationManager.AppSettings["HRHeroTitle"]))
{
showHRHeroCardFlag = false;
}
else
{
showHRHeroCardFlag = true;
}
}
else
{
await context.PostAsync(qnaAnswer);
}
}
//Threshold 2 Path!79 % -40 %
else if (score <= (Convert.ToInt32(QNABotSettings.threshold2[0]) + 0.99) && score >= Convert.ToInt32(QNABotSettings.threshold2[1]))//79-40
{
f.Flags2++;
context.UserData.SetValue("firstCheck", "true");
showHRHeroCardFlag = true;
var msg = ((Activity)context.Activity).CreateReply(QNABotSettings.accurateanswer); //for carousel
var herocardlst = new List <HeroCard>();
if (questions != null && questions.answers != null && questions.answers.Any())
{
foreach (var item in questions.answers.Where(i => i.metadata != null))
{
//string TitleCase = System.Globalization.CultureInfo.CurrentCulture.TextInfo.ToTitleCase();
//System.Globalization.CultureInfo.CurrentCulture.TextInfo.ToTitleCase() //this is causing issues with Spanish language
herocardlst.Add(new HeroCard
{
Title = System.Globalization.CultureInfo.CurrentCulture.TextInfo.ToTitleCase((from b in item.metadata
where b.name == CarouselSettings.carouseltitle
select b.value).FirstOrDefault()),
Subtitle = (from b in item.metadata
where b.name == CarouselSettings.carouselsummary
select b.value).FirstOrDefault(),
Buttons = new List <CardAction>()
{
new CardAction(ActionTypes.PostBack, QNABotSettings.seedetails, value: item.questions?.FirstOrDefault())
},
});
}
}
msg.SuggestedActions = new SuggestedActions
{
Actions = CardActionDialogue.GetNoneoftheAbove()
};
msg.AttachmentLayout = AttachmentLayoutTypes.Carousel;
herocardlst.ForEach(i => msg.Attachments.Add(i.ToAttachment()));
msg.AttachmentLayout = AttachmentLayoutTypes.Carousel;
await context.PostAsync(msg);
context.Wait(Noneoftheabovedialog);
}
//Threshold 3 Path!39 % -0 %
else if (score < (Convert.ToInt32(QNABotSettings.threshold3[0]) + 0.99) && score >= Convert.ToInt32(QNABotSettings.threshold3[1])) //39-0
{
var defaultMessage = ((Activity)context.Activity).CreateReply(QNABotSettings.sorrynextrelease); //Created a new Activity object which will prompt the user with a question – “Did you find what you need?” when the dialog starts
defaultMessage.SuggestedActions = new SuggestedActions {
Actions = CardActionDialogue.GetContactInfoCard()
};
await context.PostAsync(defaultMessage);
context.Wait(ChoiceMenuLogic);
}
}
}
else
{
var defaultMessage = ((Activity)context.Activity).CreateReply(QNABotSettings.sorrynextrelease);//Created a new Activity object which will prompt the user with a question – “Did you find what you need?” when the dialog starts
defaultMessage.SuggestedActions = new SuggestedActions {
Actions = CardActionDialogue.GetContactInfoCard()
};
context.UserData.SetValue("firstCheck", "false");
await context.PostAsync(defaultMessage);
context.Wait(ChoiceMenuLogic);
}
}
catch (Exception)
{
throw;
//telemetry.TrackEvent("QnA Dialog RespondFromQnAMakerResultAsync Exception", new Dictionary<string, string> { { "Exception", SimpleJson.SimpleJson.SerializeObject(ex) } });
}
}
