private void cmbQueues_SelectedIndexChanged(object sender, EventArgs e)
{
tvConversations.Nodes.Clear();
currentQueue = (QueueInfo)((ComboBox)sender).SelectedItem;
AddLog($"Selected Queue: {currentQueue.Id}, {currentQueue.Name}", true);
// Get calls from the selected queue
var conversations = GetCalls(currentQueue);
AddLog($"Found {conversations.Count} active calls in {currentQueue.Name}");
foreach (var conversation in conversations)
{
var newNode = tvConversations.Nodes.Add($"{conversation.ConversationId} => {DateTime.Now - conversation.ConversationStart}");
newNode.Tag = conversation.ConversationId;
}
}
private List <AnalyticsConversation> GetCalls(QueueInfo queue)
{
AddLog($"Getting calls from queue {queue.Name}");
var conversations = new List <AnalyticsConversation>();
var pageNumber = 1;
AnalyticsConversationQueryResponse analyticsConversationQueryResponse = null;
var dateTimeNowISO = DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ss.fffZ");
var dateTimeNowISOMinus1Day = DateTime.UtcNow.AddDays(-7).ToString("yyyy-MM-ddTHH\\:mm\\:ss.fffZ");
AddLog($"Start Date/Time: {dateTimeNowISOMinus1Day}", true);
AddLog($"End Date/Time: {dateTimeNowISO}", true);
do
{
var body = new ConversationQuery()
{
Interval = $"{dateTimeNowISOMinus1Day}/{dateTimeNowISO}",
ConversationFilters = new List <AnalyticsQueryFilter>()
{
new AnalyticsQueryFilter(
AnalyticsQueryFilter.TypeEnum.And,
new List <AnalyticsQueryClause>()
{
new AnalyticsQueryClause()
{
// Should not be disconnected
Type = AnalyticsQueryClause.TypeEnum.And,
Predicates = new List <AnalyticsQueryPredicate>()
{
new AnalyticsQueryPredicate()
{
Type = AnalyticsQueryPredicate.TypeEnum.Dimension,
Dimension = AnalyticsQueryPredicate.DimensionEnum.Conversationend,
_Operator = AnalyticsQueryPredicate.OperatorEnum.Notexists
}
}
}
}
)
},
SegmentFilters = new List <AnalyticsQueryFilter>()
{
new AnalyticsQueryFilter(
AnalyticsQueryFilter.TypeEnum.And,
new List <AnalyticsQueryClause>()
{
new AnalyticsQueryClause()
{
Type = AnalyticsQueryClause.TypeEnum.And,
Predicates = new List <AnalyticsQueryPredicate>()
{
// Should be a call
new AnalyticsQueryPredicate()
{
Type = AnalyticsQueryPredicate.TypeEnum.Dimension,
Dimension = AnalyticsQueryPredicate.DimensionEnum.Mediatype,
_Operator = AnalyticsQueryPredicate.OperatorEnum.Matches,
Value = "voice"
},
// Should match selected queue
new AnalyticsQueryPredicate()
{
Type = AnalyticsQueryPredicate.TypeEnum.Dimension,
Dimension = AnalyticsQueryPredicate.DimensionEnum.Queueid,
_Operator = AnalyticsQueryPredicate.OperatorEnum.Matches,
Value = queue.Id
},
// Should not be finished
new AnalyticsQueryPredicate()
{
Type = AnalyticsQueryPredicate.TypeEnum.Dimension,
Dimension = AnalyticsQueryPredicate.DimensionEnum.Segmentend,
_Operator = AnalyticsQueryPredicate.OperatorEnum.Notexists
}
}
}
}
)
},
Order = ConversationQuery.OrderEnum.Asc,
OrderBy = ConversationQuery.OrderByEnum.Conversationstart,
Paging = new PagingSpec()
{
PageSize = 100,
PageNumber = pageNumber++
}
};
analyticsConversationQueryResponse = analyticsApi.PostAnalyticsConversationsDetailsQuery(body);
AddLog($"Got response: {analyticsConversationQueryResponse.ToString()}", true);
if (analyticsConversationQueryResponse.Conversations != null)
{
AddLog($"Got {analyticsConversationQueryResponse.Conversations.Count} conversations", true);
foreach (var analyticsConversation in analyticsConversationQueryResponse.Conversations)
{
conversations.Add(analyticsConversation);
}
}
} while (analyticsConversationQueryResponse.Conversations != null);
return(conversations);
}