public string GetXml(HttpContext context, string connectionString)
{
string callBackUrl = System.Web.Configuration.WebConfigurationManager.AppSettings["CallBackUrl"].ToString();
string answerUrl = System.Web.Configuration.WebConfigurationManager.AppSettings["AnswerUrl"].ToString();
string hangupUrl = System.Web.Configuration.WebConfigurationManager.AppSettings["HangupUrl"].ToString();
string conferenceCallBackUrl = System.Web.Configuration.WebConfigurationManager.AppSettings["ConferenceCallBackURL"].ToString();
Int32 accountId = 0;
string responseXml = "";
JObject responseData = new JObject();
Helper helper = new Press3.BusinessRulesLayer.Helper();
UDC.ReadRestParameters restParameters = new UDC.ReadRestParameters(context);
try
{
Logger.Info("Event:" + restParameters.CallEvent);
if (restParameters.CallEvent.Equals("getkeys"))
{
DAL.DirectDialExtension dialExtObj = new DAL.DirectDialExtension(connectionString);
DataSet ds = new DataSet();
if (!string.IsNullOrEmpty(restParameters.Digits))
{
ds = dialExtObj.DialExtension(restParameters);
//if (ds != null)
//{
// helper.ParseDataSet(ds);
// responseData = helper.GetResponse();
// responseXml = responseData.SelectToken("ResponseXML").ToString();
// //Make Call to Agent with AnswerXml <Conference>{cutomer_call_request_uuid}</Conference>
// //From,To,AnswerUrl,HangupUrl,AnswerXml
// //AnswerUrl={domain}/DirectDial.ashx HangupUrlSame
// //
// //if (ds.Tables.Count > 1)
// //{
// // JArray gatewayDetailsObj = (responseData.SelectToken("GatewayDetails") as JArray) as JArray;
// //}
//}
//else
//{
// responseXml = "<Response><Hangup data='No data return from database'/></Response>";
//}
if (ds != null)
{
helper.ParseDataSet(ds);
responseData = helper.GetResponse();
responseXml = responseData.SelectToken("ResponseXML").ToString();
Press3.DataAccessLayer.Conference conferenceObj = new Press3.DataAccessLayer.Conference(connectionString);
if (!string.IsNullOrEmpty(Convert.ToString(responseData.SelectToken("AccountId"))))
{
accountId = Convert.ToInt32(responseData.SelectToken("AccountId").ToString());
}
//if (accountId > 0)
//{
// ManagerDashBoardCounts(connectionString, accountId);
//}
if (ds.Tables.Count > 1)
{
JArray gatewayDetailsObj = (responseData.SelectToken("GatewayDetails") as JArray) as JArray;
Gateways gatewaysObj = new Gateways();
string postingData = "";
JObject restApiResponse = new JObject();
string answerXml = "";
foreach (JObject j in gatewayDetailsObj)
{
Logger.Info("GatewayDetails loop in direct dial Extension:" + j.ToString());
restApiResponse = new JObject();
string ringUrl = callBackUrl + "?ChannelName=Agent_" + (j.SelectToken("AgentId")) + "&IsVertoPhone=" + (j.SelectToken("OriginationUrl").ToString().Contains("verto.rtc") ? "true" : "false") + "&IsAgent=true&isTransferToAgent=false&IsRingUrl=true";
string digitsMatch = "digitsMatch='" + j.SelectToken("ConferenceDigits") + "'";
//answerXml = "<Response><Conference stayAlone='true' callbackMethod='GET' callbackUrl='" + callBackUrl + "?ChannelName=Agent_" + (j.SelectToken("AgentId")) + "&IsVertoPhone=" + (j.SelectToken("OriginationUrl").ToString().Contains("verto.rtc") ? "true" : "false") + "&IsAgent=true&isTransferToAgent=false";
answerXml = "<Response><Conference " + digitsMatch + " stayAlone='true' callbackMethod='GET' callbackUrl='" + callBackUrl + "?ChannelName=Agent_" + (j.SelectToken("AgentId")) + "&IsVertoPhone=" + (j.SelectToken("OriginationUrl").ToString().Contains("verto.rtc") ? "true" : "false") + "&IsAgent=true&isTransferToAgent=false";
answerXml += "&GatewayURL=" + j.SelectToken("HttpUrl").ToString() + "' >" + j.SelectToken("Room") + "</Conference></Response>";
// postingData = "RingUrl=" + HttpUtility.UrlEncode(ringUrl) + "&AnswerXml=" + System.Web.HttpUtility.UrlEncode(answerXml) + "&Priority=H&SequenceNumber=" + j.SelectToken("SequenceNumber") + "&From=";
postingData = "AnswerXml=" + System.Web.HttpUtility.UrlEncode(answerXml) + "&Priority=H&SequenceNumber=" + j.SelectToken("SequenceNumber") + "&From=";
postingData += j.SelectToken("Source") + "&To=" + j.SelectToken("Number") + "&OriginateSleep=1&AnswerUrl=" + conferenceCallBackUrl + "&Gateways=";
postingData += j.SelectToken("OriginationUrl") + "&HangupUrl=" + hangupUrl + "&ExtraDialString=" + System.Web.HttpUtility.UrlEncode(j.SelectToken("ExtraDialString").ToString());
Logger.Info("call Request Executing to The server in dial extension : " + j.SelectToken("HttpUrl").ToString() + "posting data " + postingData.ToString());
// Logger.Info("httpurl " + j.SelectToken("HttpUrl").ToString());
restApiResponse = gatewaysObj.RestApiRequest(postingData, j.SelectToken("HttpUrl").ToString() + "Call/", "POST");
if (Convert.ToBoolean(restApiResponse.SelectToken("Success").ToString()))
{
Logger.Debug("Call Initiated Response in dial Extension:" + restApiResponse);
var uuid = restApiResponse.SelectToken("RequestUUID").ToString();
var seqNumber = Convert.ToInt32(j.SelectToken("SequenceNumber").ToString());
conferenceObj.UpdateConferenceRequestUUID(uuid, seqNumber);
}
else
{
Logger.Info("Call Request not Success in dial extension please check Ycom Rest logs for more info payload:" + postingData);
responseXml = "<Response><Hangup data='Issue in connect agent in dial extension'/></Response>";
}
}
}
responseXml = "<Response>" + responseXml + "</Response>";
}
else
{
responseXml = "<Response><Hangup data='No data return from database'/></Response>";
}
}
}
}catch (Exception ex) {
Logger.Error(ex.ToString());
}
return(responseXml);
}
public string GetStudioXml(HttpContext context, string connectionString, bool isQueuedCall = false, bool IsCbrCall = false)
{
string responseXml = "";
Int32 accountId = 0;
DataSet ds = new DataSet();
JObject responseData = new JObject();
helper = new Press3.BusinessRulesLayer.Helper();
// Logger.Info("Connect to Queue GetStudioXml Started is QueuedCall:"+isQueuedCall+",IsCbrCall:"+IsCbrCall);
try
{
Press3.DataAccessLayer.Conference conferenceObj = new Press3.DataAccessLayer.Conference(connectionString);
Press3.DataAccessLayer.GetStudioXmlV1 getStudioXml = new DataAccessLayer.GetStudioXmlV1(connectionString);
httpParameters.ParseParameters(context);
Logger.Info("Incoming call received from:" + httpParameters.FromNumber + ",ToNumber:" + httpParameters.ToNumber + ",Queued Call:" + isQueuedCall + ",Is callBackRequest call:" + IsCbrCall);
if (string.IsNullOrEmpty(httpParameters.CallStatus) || string.IsNullOrEmpty(httpParameters.ToNumber) || string.IsNullOrEmpty(httpParameters.FromNumber) || string.IsNullOrEmpty(httpParameters.Event))
{
Logger.Debug("Mandatory Parameters are Missing from Connecting to Queue Agent:Callstatus:" + httpParameters.CallStatus + ",Tonumber:" + httpParameters.ToNumber + ",FromNumber:" + httpParameters.FromNumber + ",Event:" + httpParameters.Event);
responseXml = "<Response><Hangup data='Mandatory Parameter Missing from connect to agent'/></Response>";
}
else
{
if (isQueuedCall)
{
Logger.Info("It is in Queued Call for fetching agent from connect to agent CallUuid:" + httpParameters.CallUUid + ",SequenceNUmber:" + httpParameters.SequenceNumber);
ds = getStudioXml.GetAgentQueueXml(httpParameters);
}
else if (IsCbrCall)
{
Logger.Info("It is in callback request Call processing cbr Queue CallUuid:" + httpParameters.CallUUid + ",SequenceNUmber:" + httpParameters.SequenceNumber);
ds = getStudioXml.GetCbrQueueXml(httpParameters);
}
else
{
ds = getStudioXml.StudioXml(httpParameters);
}
if (ds != null)
{
helper.ParseDataSet(ds);
responseData = helper.GetResponse();
responseXml = responseData.SelectToken("ResponseXML").ToString();
if (!string.IsNullOrEmpty(Convert.ToString(responseData.SelectToken("AccountId"))))
{
accountId = Convert.ToInt32(responseData.SelectToken("AccountId").ToString());
}
Logger.Info("Studio controller: response data before dialing to agent:" + responseData.ToString());
if (accountId > 0)
{
ManagerDashBoardCounts(connectionString, accountId);
}
if (ds.Tables.Count > 1)
{
JArray gatewayDetailsObj = (responseData.SelectToken("GatewayDetails") as JArray) as JArray;
Gateways gatewaysObj = new Gateways();
string postingData = "";
JObject restApiResponse = new JObject();
string answerXml = "";
foreach (JObject j in gatewayDetailsObj)
{
Logger.Info("GatewayDetails loop in Studio Controller:" + j.ToString());
restApiResponse = new JObject();
string ringUrl = callBackUrl + "?ChannelName=Agent_" + (j.SelectToken("AgentId")) + "&IsVertoPhone=" + (j.SelectToken("OriginationUrl").ToString().Contains("verto.rtc") ? "true" : "false") + "&IsAgent=true&isTransferToAgent=false&IsRingUrl=true";
string digitsMatch = "digitsMatch='" + j.SelectToken("ConferenceDigits") + "'";
//Logger.Info("Conference Digits:"+digitsMatch);
answerXml = "<Response><Conference " + digitsMatch + " stayAlone='true' callbackMethod='GET' callbackUrl='" + callBackUrl + "?ChannelName=Agent_" + (j.SelectToken("AgentId")) + "&IsVertoPhone=" + (j.SelectToken("OriginationUrl").ToString().Contains("verto.rtc") ? "true" : "false") + "&IsAgent=true&isTransferToAgent=false";
answerXml += "&GatewayURL=" + j.SelectToken("HttpUrl").ToString() + "' >" + j.SelectToken("Room") + "</Conference></Response>";
//postingData = "RingUrl=" + HttpUtility.UrlEncode(ringUrl) +
postingData = "AnswerXml=" + System.Web.HttpUtility.UrlEncode(answerXml) + "&Source=Agent&Priority=H&SequenceNumber=" + j.SelectToken("SequenceNumber") + "&From=";
// postingData = "AnswerXml=" + System.Web.HttpUtility.UrlEncode(answerXml) + "&Priority=H&SequenceNumber=" + j.SelectToken("SequenceNumber") + "&From=";
postingData += j.SelectToken("Source") + "&To=" + j.SelectToken("Number") + "&OriginateSleep=1&AnswerUrl=" + conferenceCallBackUrl + "&Gateways=";
postingData += j.SelectToken("OriginationUrl") + "&HangupUrl=" + hangupUrl + "&ExtraDialString=" + System.Web.HttpUtility.UrlEncode(j.SelectToken("ExtraDialString").ToString());
Logger.Info("call Request Executing to The server : " + j.SelectToken("HttpUrl").ToString() + "posting data " + postingData.ToString());
// Logger.Info("httpurl " + j.SelectToken("HttpUrl").ToString());
restApiResponse = gatewaysObj.RestApiRequest(postingData, j.SelectToken("HttpUrl").ToString() + "Call/", "POST");
if (Convert.ToBoolean(restApiResponse.SelectToken("Success").ToString()))
{
Logger.Debug("Studio call process Call Initiated Response:" + restApiResponse);
var uuid = restApiResponse.SelectToken("RequestUUID").ToString();
var seqNumber = Convert.ToInt32(j.SelectToken("SequenceNumber").ToString());
conferenceObj.UpdateConferenceRequestUUID(uuid, seqNumber);
}
else
{
Logger.Info("Call Request not Success please check Ycom Rest logs for more info payload:" + postingData);
responseXml = "<Response><Hangup data='Issue in connect agent'/></Response>";
}
}
}
responseXml = "<Response>" + responseXml + "</Response>";
}
else
{
responseXml = "<Response><Speak>No agent available call is getting hangup</Speak><Hangup data='No data return from database'/></Response>";
}
}
}
catch (Exception ex)
{
Logger.Info("Exception in GetStudio Xml: " + ex.ToString());
responseXml = string.Format("<Response><Hangup data='server error -->{0} '/></Response>", ex.ToString());
}
return(responseXml);
}
