private JObject TeamManagement(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObject = new Press3.BusinessRulesLayer.Manager();
UserDefinedClasses.TeamManagement tmObj = new Press3.UserDefinedClasses.TeamManagement();
tmObj.AgentId = agentId;
//context.Request["agentId"] != null ? Convert.ToInt32(context.Request["agentId"]) : 0;
tmObj.AccountId = accountId;
tmObj.Supervisor_Id = Convert.ToInt32(context.Request["SupervisorId"]);
tmObj.Mode = Convert.ToInt32(context.Request["mode"]);
tmObj.AgentToAssign = context.Request["AgentToAssign"] != null?Convert.ToInt32(context.Request["AgentToAssign"]) : 0;
tmObj.AgentToRelease = context.Request["AgentToRelease"] != null?Convert.ToInt32(context.Request["AgentToRelease"]) : 0;
responseJObj = managerObject.TeamManagement(MyConfig.MyConnectionString, tmObj);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(responseJObj);
}
public JObject ManageTemplates(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
UDC.Template templateObj = new UDC.Template();
templateObj.Id = (context.Request["templateId"] != null && context.Request["templateId"] != "") ? Convert.ToInt32(context.Request["templateId"]) : 0;
templateObj.AccountId = accountId;
templateObj.AgentId = agentId;
templateObj.Mode = Convert.ToByte(context.Request["mode"]);
templateObj.Name = context.Request["templateName"];
templateObj.Subject = context.Request["templateSubject"];
templateObj.Content = context.Request["templateContent"];
templateObj.TemplateType = (context.Request["templateType"] != null && context.Request["templateType"] != "") ? Convert.ToByte(context.Request["templateType"]) : Convert.ToByte(0);
resultObj = managerObj.ManageTemplates(MyConfig.MyConnectionString, templateObj);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject TicketPrioritiesManagement(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.UserDefinedClasses.Priorities prioritiesObj = new Press3.UserDefinedClasses.Priorities();
prioritiesObj.Mode = Convert.ToInt32(context.Request["mode"]);
prioritiesObj.AccountId = accountId;
prioritiesObj.PriorityId = Convert.ToInt32(context.Request["PriorityId"]);
prioritiesObj.PriorityName = context.Request["PriorityName"].ToString();
prioritiesObj.PriorityUnitId = Convert.ToInt32(context.Request["PriorityUnitId"]);
prioritiesObj.PriorityValue = Convert.ToDecimal(context.Request["PriorityValue"]);
prioritiesObj.ColorCode = context.Request["ColorCode"].ToString();
prioritiesObj.AgentId = agentId;
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.TicketPrioritiesManagement(MyConfig.MyConnectionString, prioritiesObj);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject ManageGeneralSettings(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
UDC.GeneralSettings generalSettingsObj = new UDC.GeneralSettings();
generalSettingsObj.AccountId = accountId;
generalSettingsObj.AgentId = agentId;
generalSettingsObj.mode = Convert.ToByte(context.Request["mode"]);
generalSettingsObj.SLAType = Convert.ToByte(context.Request["typeofSLA"]);
generalSettingsObj.ThresholdInSeconds = Convert.ToInt32(context.Request["thresholdInSeconds"]);
generalSettingsObj.TargetPercentage = Convert.ToInt32(context.Request["targetPercentage"]);
generalSettingsObj.IsVoiceMail = Convert.ToBoolean(Convert.ToInt16(context.Request["isVoiceMail"]));
generalSettingsObj.DailExtension = Convert.ToByte(context.Request["dailExtension"]);
resultObj = managerObj.ManageGeneralSettings(MyConfig.MyConnectionString, generalSettingsObj);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject ManageOutboundCommunicationSettings(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
UDC.OutboundCommunicationSettings settingsObj = new UDC.OutboundCommunicationSettings();
settingsObj.AccountId = accountId;
settingsObj.AgentId = agentId;
settingsObj.Mode = Convert.ToByte(context.Request["mode"]);
settingsObj.CallerId = (context.Request["callerId"] != null && context.Request["callerId"] != "") ? Convert.ToInt32(context.Request["callerId"]) : 0;
settingsObj.SenderId = (context.Request["senderId"] != null && context.Request["senderId"] != "") ? Convert.ToInt32(context.Request["senderId"]) : 0;
settingsObj.IsCall = (context.Request["isCall"] != null && context.Request["isCall"] != "") ? Convert.ToBoolean(Convert.ToInt32(context.Request["isCall"])) : Convert.ToBoolean(0);
settingsObj.IsSenderId = (context.Request["isSenderId"] != null && context.Request["isSenderId"] != "") ? Convert.ToBoolean(Convert.ToInt32(context.Request["isSenderId"])) : Convert.ToBoolean(0);
settingsObj.EmailType = (context.Request["emailType"] != null && context.Request["emailType"] != "") ? Convert.ToByte(context.Request["emailType"]) : Convert.ToByte(0);
settingsObj.Ip = context.Request["ip"];
settingsObj.Port = Convert.ToInt32(context.Request["port"]);
settingsObj.AWSKey = context.Request["keyAWS"];
settingsObj.AWSSecret = context.Request["secretAWS"];
settingsObj.FromEmailAddress = context.Request["fromEmailAddress"];
resultObj = managerObj.ManageOutboundCommunicationSettings(MyConfig.MyConnectionString, settingsObj);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject ManageAgentScoreCards(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
UDC.AgentScoreCard scoresObj = new UDC.AgentScoreCard();
scoresObj.Id = (context.Request["agentScoreCardId"] != null && context.Request["agentScoreCardId"] != "") ? Convert.ToInt32(context.Request["agentScoreCardId"]) : 0;
scoresObj.AccountId = accountId;
scoresObj.AgentId = Convert.ToInt32(context.Request["agentId"]);
scoresObj.CallId = Convert.ToInt32(context.Request["callId"]);
scoresObj.ScoreCardId = Convert.ToInt32(context.Request["scoreCardId"]);
scoresObj.ScoredBy = agentId;
scoresObj.TotalScore = Convert.ToDouble(context.Request["totalScore"]);
scoresObj.OutOfScore = Convert.ToDouble(context.Request["outOfScore"]);
scoresObj.Rating = Convert.ToDouble(context.Request["rating"]);
scoresObj.Comments = context.Request["comments"];
scoresObj.Scores = context.Request["scores"];
resultObj = managerObj.ManageAgentScoreCards(MyConfig.MyConnectionString, scoresObj);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject GetAgentsHistory(HttpContext context)
{
JObject resultObj = new JObject();
try
{
UserDefinedClasses.AgentHistory agentHistory = new UserDefinedClasses.AgentHistory();
agentHistory.AccountId = accountId;
agentHistory.AgentId = context.Request["agentId"] != null?Convert.ToInt32(context.Request["agentId"]) : 0;
agentHistory.DurationType = context.Request["durationType"] != null?Convert.ToByte(context.Request["durationType"]) : Convert.ToByte(0);
agentHistory.FromDate = context.Request["fromDate"];
agentHistory.ToDate = context.Request["toDate"];
agentHistory.SkillGroupId = context.Request["skillGroupId"] != null?Convert.ToInt32(context.Request["skillGroupId"]) : 0;
agentHistory.Rating = context.Request["rating"] != null?Convert.ToDouble(context.Request["rating"]) : Convert.ToDouble(0);
agentHistory.Index = context.Request["index"] != null?Convert.ToInt32(context.Request["index"]) : 1;
agentHistory.Length = context.Request["length"] != null?Convert.ToInt32(context.Request["length"]) : 7;
agentHistory.SessionAgentId = agentId;
agentHistory.RoleId = roleId;
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.GetAgentsHistory(MyConfig.MyConnectionString, agentHistory);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject CreateOrEditGateway(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
UDC.Gateway gatewayObj = new UDC.Gateway();
gatewayObj.AccountId = accountId;
gatewayObj.Id = (context.Request["gatewayId"] != null && context.Request["gatewayId"] != "") ? Convert.ToInt32(context.Request["gatewayId"]) : 0;
gatewayObj.Name = context.Request["gatewayName"];
gatewayObj.Ip = context.Request["serverIp"];
gatewayObj.RangeCallerIds = context.Request["rangeCallerIds"];
gatewayObj.IndividualCallerIds = context.Request["individualCallerIds"];
gatewayObj.DeletedCallerIds = context.Request["deletedCallerIds"];
gatewayObj.TotalChannels = Convert.ToInt32(context.Request["totalChannels"]);
resultObj = managerObj.CreateOrEditGateway(MyConfig.MyConnectionString, gatewayObj);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject CheckSession(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.CheckSession(MyConfig.MyConnectionString, loginId);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
}
return(resultObj);
}
public JObject GetAgentsCallAbondanmentByHourReport(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.GetAgentsCallAbondanmentByHourReport(MyConfig.MyConnectionString, accountId, agentId, roleId, Convert.ToInt32(context.Request["studioId"]));
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject GetAgentsSummary(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.GetAgentsSummary(MyConfig.MyConnectionString, accountId, agentId, roleId, Convert.ToByte(context.Request["durationType"]), Convert.ToInt32(context.Request["AgentStatus"]));
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject CheckSession(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.CheckSession(MyConfig.MyConnectionString, loginId);
Logger.Debug("Result Object in Conference[CheckSession] With loginId:" + loginId + ",Is:" + resultObj);
}
catch (Exception ex)
{
Logger.Error("Exception in Conference[CheckSession]" + ex.ToString());
}
return(resultObj);
}
private JObject AccountSettings(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObject = new Press3.BusinessRulesLayer.Manager();
responseJObj = managerObject.AccountSettings(MyConfig.MyConnectionString, accountId, Convert.ToInt32(context.Request["Mode"]), context.Request["MetaData"].ToString());
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(responseJObj);
}
public JObject GetAgentsActiveOrWaitingCalls(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.GetAgentsActiveOrWaitingCalls(MyConfig.MyConnectionString, accountId, agentId, roleId, Convert.ToByte(context.Request["statusType"]), Convert.ToByte(context.Request["callType"]), Convert.ToInt32(context.Request["studioId"]));
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject GetSenderIds(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.GetSenderIds(MyConfig.MyConnectionString, accountId);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject GetSkillGroupScoreCards(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.GetSkillGroupScoreCards(MyConfig.MyConnectionString, accountId, Convert.ToInt32(context.Request["callId"]));
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
private JObject GetDashboardHeadServiceLevels(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.GetDashboardHeadServiceLevels(MyConfig.MyConnectionString, accountId, agentId, roleId);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject AssignAgentToVoiceMail(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.AssignAgentToVoiceMail(MyConfig.MyConnectionString, accountId, agentId, Convert.ToInt32(context.Request["voiceMailId"]), Convert.ToInt32(context.Request["assignedTo"]));
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject GetSLATypes(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.GetSLATypes(MyConfig.MyConnectionString, accountId, Convert.ToByte(context.Request["mode"]), Convert.ToByte(context.Request["idSLAType"]));
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject SetPriorityForWaitingCalls(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.SetPriorityForWaitingCalls(MyConfig.MyConnectionString, Convert.ToInt32(context.Request["callId"]), Convert.ToInt32(context.Request["priority"]));
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject GetCallCenterTicketPerformanceReports(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.GetCallCenterTicketPerformanceReports(MyConfig.MyConnectionString, accountId, Convert.ToInt32(context.Request["month"]), Convert.ToInt32(context.Request["year"]));
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
private JObject ManagerCallActions(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager callsObject = new Press3.BusinessRulesLayer.Manager();
responseJObj = callsObject.ManagerCallActions(CommonClasses.MyConfig.MyConnectionString, Convert.ToInt32(context.Request["Mode"]), agentId, accountId, Convert.ToInt32(context.Request["CallId"]), Convert.ToInt32(context.Request["ToAgentId"]), context.Request["CallEvent"].ToString());
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(responseJObj);
}
private JObject GetTotalCallsReceivedByHour(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.GetTotalCallsReceivedByHour(MyConfig.MyConnectionString, accountId, agentId, roleId);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
private JObject getAgentsAvailabilityStatuses(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
responseJObj = managerObj.getAgentsAvailabilityStatuses(MyConfig.MyConnectionString, accountId);
}
catch (Exception ex)
{
responseJObj.Add(new JProperty("Success", "False"));
Logger.Error(ex.ToString());
throw ex;
}
return(responseJObj);
}
public JObject GetAccountCustomers(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
string searchcontacts = (context.Request["SearchText"] != null && context.Request["SearchText"] != "") ? context.Request["SearchText"]: "";
resultObj = managerObj.GetAccountCustomers(MyConfig.MyConnectionString, accountId, searchcontacts);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject UpdateCallerIdStatus(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.UpdateCallerIdStatus(MyConfig.MyConnectionString, accountId, agentId, Convert.ToInt32(context.Request["statusId"]),
Convert.ToInt32(context.Request["callerId"])
);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject GetCallerIdNumbers(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.GetCallerIdNumbers(MyConfig.MyConnectionString, accountId, Convert.ToInt32(context.Request["availableStatus"]),
Convert.ToInt32(context.Request["assignedStatus"]), context.Request["searchText"]
);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject ManageTicketStatuses(HttpContext context)
{
JObject resultObj = new JObject();
try
{
Press3.UserDefinedClasses.TicketStatus statusesObj = new Press3.UserDefinedClasses.TicketStatus();
statusesObj.Mode = Convert.ToByte(context.Request["mode"]);
statusesObj.AccountId = accountId;
statusesObj.AgentId = agentId;
statusesObj.Id = (context.Request["statusId"] != null && context.Request["statusId"] != "") ? Convert.ToInt32(context.Request["statusId"]) : 0;
statusesObj.Status = context.Request["status"];
statusesObj.ColorCode = context.Request["colorCode"];
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.ManageTicketStatuses(MyConfig.MyConnectionString, statusesObj);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
public JObject GetVoiceMails(HttpContext context)
{
JObject resultObj = new JObject();
try
{
UDC.VoiceMail voiceMailObj = new UDC.VoiceMail();
voiceMailObj.AccountId = accountId;
if (Convert.ToInt32(context.Session["RoleId"]) == 1)
{
voiceMailObj.AgentId = agentId;
}
else
{
voiceMailObj.AgentId = Convert.ToInt32(context.Request["AgentId"]);
}
voiceMailObj.SessionAgentId = agentId;
voiceMailObj.RoleId = roleId;
voiceMailObj.AssignStatus = (context.Request["assignStatus"] != null && context.Request["assignStatus"] != "") ? Convert.ToInt32(context.Request["assignStatus"]) : 0;
voiceMailObj.SkillGroupId = (context.Request["skillGroupId"] != null && context.Request["skillGroupId"] != "") ? Convert.ToInt32(context.Request["skillGroupId"]) : 0;
voiceMailObj.FromDate = context.Request["fromDate"];
voiceMailObj.ToDate = context.Request["toDate"];
voiceMailObj.CallerDetails = context.Request["callerDetails"];
voiceMailObj.PageNumber = (context.Request["index"] != null && context.Request["index"] != "") ? Convert.ToInt32(context.Request["index"]) : 1;
voiceMailObj.PageSize = (context.Request["length"] != null && context.Request["length"] != "") ? Convert.ToInt32(context.Request["length"]) : 10;
voiceMailObj.StudioId = (context.Request["StudioId"] != null && context.Request["StudioId"] != "") ? Convert.ToInt32(context.Request["StudioId"]) : 0;
Press3.BusinessRulesLayer.Manager managerObj = new Press3.BusinessRulesLayer.Manager();
resultObj = managerObj.GetVoiceMails(MyConfig.MyConnectionString, voiceMailObj);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(resultObj);
}
private JObject ManageTimeSlots(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
UserDefinedClasses.TimeSlot timeSlot = new UserDefinedClasses.TimeSlot();
timeSlot.AccountId = accountId;
timeSlot.AgentId = agentId;
timeSlot.Mode = context.Request["mode"] != "" ? Convert.ToByte(context.Request["mode"]) : Convert.ToByte(0);
timeSlot.Id = (context.Request["timeSlotId"] != null && context.Request["timeSlotId"] != "") ? Convert.ToInt32(context.Request["timeSlotId"]) : 0;
timeSlot.Name = context.Request["timeSlotName"];
timeSlot.TimeSlotTimings = context.Request["timeSlotTimings"];
Press3.BusinessRulesLayer.Manager managerObject = new Press3.BusinessRulesLayer.Manager();
responseJObj = managerObject.ManageTimeSlots(MyConfig.MyConnectionString, timeSlot);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
throw ex;
}
return(responseJObj);
}