public void DispatchCall(Call call)
{
var employeeToHandle = free.Dequeue();
MakeCallCommand command = new MakeCallCommand(call, employeeToHandle);
command.Execute();
}
public void TakeCall(Call call)
{
// get person based on escalation priority
// assign to call
Random random = new Random();
var employeeToHandle = avalEmpl[random.Next(avalEmpl.Count - 1)];
while (employeeToHandle != null && employeeToHandle.OnCall)
{
employeeToHandle = employeeToHandle.Boss;
}
MakeCallCommand command = new MakeCallCommand(call, employeeToHandle);
command.Execute();
}
