/// <summary>
/// Demonstrates how to delete individual attachments.
/// </summary>
/// <param name="ticket"></param>
public static void DeleteAllAttachments(Ticket ticket)
{
if (ticket.Ticket_Attachments != null)
{
var ticketGuids = ticket.Ticket_Attachments.Select(att => att.Guid).ToList();
foreach (var guid in ticketGuids)
{
//Must use this method to ensure the last attachment gets deleted properly
//You can modify the list directly to delete attachments,
// but deleting the last attachment is equivalent to deleting all attachments.
// We add a check to prevent this from happening accidentally
ticket.DeleteAttachment(guid);
}
//remove the attachments on the server
var response = Service.Update(ticket);
}
}
public Ticket(Ticket ticket)
: base(ticket)
{
if (ticket != null)
{
ActionHistory = new List<ActionHistory>(ticket.ActionHistory);
Actions = new List<Action>(ticket.Actions);
Additional_Contact = ticket.Additional_Contact;
Assigned_To = ticket.Assigned_To;
Cc_Csr = ticket.Cc_Csr;
Cc_Customer = ticket.Cc_Customer;
Date_Created = ticket.Date_Created;
Date_Updated = ticket.Date_Updated;
Department = ticket.Department;
Email_Notification = ticket.Email_Notification;
Email_Notification_Additional_Contact = ticket.Email_Notification_Additional_Contact;
Entered_By = ticket.Entered_By;
Hide_From_Customer = ticket.Hide_From_Customer;
Id = ticket.Id;
Ticket_Asset = ticket.Ticket_Asset;
Ticket_Attachments = new List<Attachment>(ticket.Ticket_Attachments);
if (ticket.Ticket_Customer != null)
{
Ticket_Customer = ticket.Ticket_Customer;
}
if (ticket.Ticket_Children != null)
{
Ticket_Children = new List<Ticket>(ticket.Ticket_Children);
}
Ticket_Number = ticket.Ticket_Number;
if (ticket.Ticket_Parent != null)
{
Ticket_Parent = ticket.Ticket_Parent;
}
Ticket_Product = ticket.Ticket_Product;
Ticket_Queue = ticket.Ticket_Queue;
Ticket_Status = ticket.Ticket_Status;
}
}
/// <summary>
/// Convenience method to remove all attachments for the ticket on the server
/// </summary>
/// <param name="ticket"></param>
public static void DeleteAllAttachmentsBulk(Ticket ticket)
{
ticket.DeleteAllAttachments();
var response = Service.Update(ticket);
}
public static void AddAttachment(Ticket ticket, string fileName, string fileContents)
{
ticket.AddAttachment(Service, fileContents, "text/plain", fileName);
var response = Service.Update(ticket);
}