///<summary>Refresh the phone panel every X seconds after it has already been setup. Make sure to call FillMapAreaPanel before calling this the first time.</summary>
public void SetPhoneList(List <PhoneEmpDefault> peds, List <Phone> phones, List <PhoneEmpSubGroup> listSubGroups, List <ChatUser> listChatUsers)
{
try {
string title = "Call Center Map - Triage Coord. - ";
try { //get the triage coord label but don't fail just because we can't find it
SiteLink siteLink = SiteLinks.GetFirstOrDefault(x => x.SiteNum == _mapCur.SiteNum);
title += Employees.GetNameFL(Employees.GetEmp(siteLink.EmployeeNum));
}
catch {
title += "Not Set";
}
labelTriageCoordinator.Text = title;
labelCurrentTime.Text = DateTime.Now.ToShortTimeString();
#region Triage Counts
//The triage count used to only count up the triage operators within the currently selected room.
//Now we want to count all operators at the selected site (local) and then all operators across all sites (total).
int triageStaffCountLocal = 0;
int triageStaffCountTotal = 0;
foreach (PhoneEmpDefault phoneEmpDefault in peds.FindAll(x => x.IsTriageOperator && x.HasColor))
{
Phone phone = phones.FirstOrDefault(x => x.Extension == phoneEmpDefault.PhoneExt);
if (phone == null)
{
continue;
}
if (phone.ClockStatus.In(ClockStatusEnum.None, ClockStatusEnum.Home, ClockStatusEnum.Lunch, ClockStatusEnum.Break, ClockStatusEnum.Off
, ClockStatusEnum.Unavailable, ClockStatusEnum.NeedsHelp, ClockStatusEnum.HelpOnTheWay))
{
continue;
}
//This is a triage operator who is currently here and on the clock.
if (phoneEmpDefault.SiteNum == _mapCur.SiteNum)
{
triageStaffCountLocal++;
}
triageStaffCountTotal++;
}
labelTriageOpsCountLocal.Text = triageStaffCountLocal.ToString();
labelTriageOpsCountTotal.Text = triageStaffCountTotal.ToString();
#endregion
for (int i = 0; i < this.mapAreaPanelHQ.Controls.Count; i++) //loop through all of our cubicles and labels and find the matches
{
try {
if (!(this.mapAreaPanelHQ.Controls[i] is MapAreaRoomControl))
{
continue;
}
MapAreaRoomControl room = (MapAreaRoomControl)this.mapAreaPanelHQ.Controls[i];
if (room.MapAreaItem.Extension == 0) //This cubicle has not been given an extension yet.
{
room.Empty = true;
continue;
}
Phone phone = Phones.GetPhoneForExtension(phones, room.MapAreaItem.Extension);
if (phone == null) //We have a cubicle with no corresponding phone entry.
{
room.Empty = true;
continue;
}
ChatUser chatuser = listChatUsers.Where(x => x.Extension == phone.Extension).FirstOrDefault();
PhoneEmpDefault phoneEmpDefault = PhoneEmpDefaults.GetEmpDefaultFromList(phone.EmployeeNum, peds);
if (phoneEmpDefault == null) //We have a cubicle with no corresponding phone emp default entry.
{
room.Empty = true;
continue;
}
//we got this far so we found a corresponding cubicle for this phone entry
room.EmployeeNum = phone.EmployeeNum;
room.EmployeeName = phone.EmployeeName;
if (phone.DateTimeNeedsHelpStart.Date == DateTime.Today) //if they need help, use that time.
{
TimeSpan span = DateTime.Now - phone.DateTimeNeedsHelpStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else if (phone.DateTimeStart.Date == DateTime.Today && phone.Description != "") //else if in a call, use call time.
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else if (phone.Description == "" && chatuser != null && chatuser.CurrentSessions > 0) //else if in a chat, use chat time.
{
TimeSpan span = TimeSpan.FromMilliseconds(chatuser.SessionTime) + _timeDelta;
room.Elapsed = span.ToStringHmmss();
}
else if (phone.DateTimeStart.Date == DateTime.Today) //else available, use that time.
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else //else, whatever.
{
room.Elapsed = "";
}
if (phone.IsProxVisible)
{
room.ProxImage = Properties.Resources.Figure;
}
else if (phone.DateTProximal.AddHours(8) > DateTime.Now)
{
room.ProxImage = Properties.Resources.NoFigure; //TODO: replace image with one from Nathan
}
else
{
room.ProxImage = null;
}
room.IsAtDesk = phone.IsProxVisible;
string status = Phones.ConvertClockStatusToString(phone.ClockStatus);
//Check if the user is logged in.
if (phone.ClockStatus == ClockStatusEnum.None ||
phone.ClockStatus == ClockStatusEnum.Home)
{
status = "Home";
}
room.Status = status;
if (phone.Description == "")
{
room.PhoneImage = null;
if (chatuser != null && chatuser.CurrentSessions != 0)
{
room.ChatImage = Properties.Resources.gtaicon3;
}
else
{
room.ChatImage = null;
}
}
else
{
room.PhoneImage = Properties.Resources.phoneInUse;
}
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock;
//get the cubicle color and triage status
Phones.GetPhoneColor(phone, phoneEmpDefault, true, out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
if (!room.IsFlashing) //if the control is already flashing then don't overwrite the colors. this would cause a "spastic" flash effect.
{
room.OuterColor = outerColor;
room.InnerColor = innerColor;
}
room.ForeColor = fontColor;
if (phone.ClockStatus == ClockStatusEnum.NeedsHelp) //turn on flashing
{
room.StartFlashing();
}
else //turn off flashing
{
room.StopFlashing();
}
room.Invalidate(true);
}
catch (Exception e) {
e.DoNothing();
}
}
refreshCurrentTabHelper(peds, phones, listSubGroups);
}
catch {
//something failed unexpectedly
}
}
///<summary>Refresh the phone panel every X seconds after it has already been setup. Make sure to call FillMapAreaPanel before calling this the first time.</summary>
public void SetPhoneList(List <PhoneEmpDefault> peds, List <Phone> phones)
{
try {
string title = "Call Center Status Map - Triage Coordinator - ";
try { //get the triage coord label but don't fail just because we can't find it
title += Employees.GetNameFL(PrefC.GetLong(PrefName.HQTriageCoordinator));
}
catch {
title += "Not Set";
}
labelTriageCoordinator.Text = title;
labelCurrentTime.Text = DateTime.Now.ToShortTimeString();
int triageStaffCount = 0;
for (int i = 0; i < this.mapAreaPanelHQ.Controls.Count; i++) //loop through all of our cubicles and labels and find the matches
{
if (!(this.mapAreaPanelHQ.Controls[i] is MapAreaRoomControl))
{
continue;
}
MapAreaRoomControl room = (MapAreaRoomControl)this.mapAreaPanelHQ.Controls[i];
if (room.MapAreaItem.Extension == 0) //This cubicle has not been given an extension yet.
{
room.Empty = true;
continue;
}
Phone phone = Phones.GetPhoneForExtension(phones, room.MapAreaItem.Extension);
if (phone == null) //We have a cubicle with no corresponding phone entry.
{
room.Empty = true;
continue;
}
PhoneEmpDefault phoneEmpDefault = PhoneEmpDefaults.GetEmpDefaultFromList(phone.EmployeeNum, peds);
if (phoneEmpDefault == null) //We have a cubicle with no corresponding phone emp default entry.
{
room.Empty = true;
continue;
}
//we got this far so we found a corresponding cubicle for this phone entry
room.EmployeeNum = phone.EmployeeNum;
room.EmployeeName = phone.EmployeeName;
if (phone.DateTimeStart.Date == DateTime.Today)
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else
{
room.Elapsed = "";
}
string status = phone.ClockStatus.ToString();
//Check if the user is logged in.
if (phone.ClockStatus == ClockStatusEnum.None ||
phone.ClockStatus == ClockStatusEnum.Home)
{
status = "Home";
}
room.Status = status;
if (phone.Description == "")
{
room.PhoneImage = null;
}
else
{
room.PhoneImage = Properties.Resources.phoneInUse;
}
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock = false;
//get the cubicle color and triage status
Phones.GetPhoneColor(phone, phoneEmpDefault, true, out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
if (!room.IsFlashing) //if the control is already flashing then don't overwrite the colors. this would cause a "spastic" flash effect.
{
room.OuterColor = outerColor;
room.InnerColor = innerColor;
}
room.ForeColor = fontColor;
if (isTriageOperatorOnTheClock)
{
triageStaffCount++;
}
if (phone.ClockStatus == ClockStatusEnum.NeedsHelp) //turn on flashing
{
room.StartFlashing();
}
else //turn off flashing
{
room.StopFlashing();
}
room.Invalidate(true);
}
this.labelTriageOpsStaff.Text = triageStaffCount.ToString();
}
catch {
//something failed unexpectedly
}
}
