public void NotifyTeamLead(int _itemid, int _rrid, int _assignpage, int _viewpage, int _environment, string _cc, string _se_dsn, string _dsn_asset, string _dsn_ip, int _userid_assigned)
{
RequestItems oRequestItem = new RequestItems(user, dsn);
Users oUser = new Users(user, dsn);
Applications oApplication = new Applications(user, dsn);
Pages oPage = new Pages(user, dsn);
Functions oFunction = new Functions(user, dsn, _environment);
Variables oVariable = new Variables(_environment);
Services oService = new Services(user, dsn);
ResourceRequest oResourceRequest = new ResourceRequest(user, dsn);
Log oLog = new Log(user, dsn);
int intService = Int32.Parse(oResourceRequest.Get(_rrid, "serviceid"));
string strService = oService.GetName(intService);
if (intService == 0)
{
strService = oRequestItem.GetItemName(_itemid);
}
int intApp = oRequestItem.GetItemApplication(_itemid);
int intRequest = Int32.Parse(oResourceRequest.Get(_rrid, "requestid"));
int intNumber = Int32.Parse(oResourceRequest.Get(_rrid, "number"));
Requests oRequest = new Requests(user, dsn);
int intProject = oRequest.GetProjectNumber(intRequest);
Projects oProject = new Projects(user, dsn);
int intRequester = oRequest.GetUser(intRequest);
string strSpacerRow = "<tr><td colspan=\"3\"><img src=\"" + oVariable.ImageURL() + "/images/spacer.gif\" border=\"0\" width=\"1\" height=\"7\" /></td></tr>";
string strEmail = oService.Get(intService, "email");
string strEMailIdsBCC = oFunction.GetGetEmailAlertsEmailIds("EMAILGRP_REQUEST_ASSIGNMENT");
string strCVT = "CVT" + intRequest.ToString() + "-" + intService.ToString() + "-" + intNumber.ToString();
int intUser = _userid_assigned;
bool boolTech = false;
if (intUser > 0)
{
boolTech = true;
string strNotify = "";
//if (oProject.Get(intProject, "number").StartsWith("CV") == false)
// strNotify = "<p><span style=\"color:#0000FF\"><b>PROJECT COORDINATOR:</b> Please allocate the hours listed above for each resource in Clarity.</span></p>";
// Add Workflow
int intResourceWorkflow = oResourceRequest.AddWorkflow(_rrid, 0, oResourceRequest.Get(_rrid, "name"), intUser, Int32.Parse(oResourceRequest.Get(_rrid, "devices")), double.Parse(oResourceRequest.Get(_rrid, "allocated")), 2, 0);
oLog.AddEvent(intRequest.ToString(), strCVT, "Request assigned to " + oUser.GetFullNameWithLanID(intUser) + " by the system", LoggingType.Debug);
string strDefault = oUser.GetApplicationUrl(intUser, _viewpage);
if (strDefault == "")
{
oFunction.SendEmail("Request Assignment: " + strService, oUser.GetName(intUser), _cc, strEMailIdsBCC, "Request Assignment: " + strService, "<p><b>The following request has been automatically assigned to you</b><p><p>" + oResourceRequest.GetWorkflowSummary(intResourceWorkflow, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p>", true, false);
}
else
{
if (intProject > 0)
{
oFunction.SendEmail("Request Assignment: " + strService, oUser.GetName(intUser), _cc, strEMailIdsBCC, "Request Assignment: " + strService, "<p><b>The following request has been automatically assigned to you</b><p><p><a href=\"" + oVariable.URL() + "/redirect.aspx?referrer=/" + strDefault + oPage.GetFullLink(_viewpage) + "?pid=" + intProject.ToString() + "\" target=\"_blank\">Click here to review your new assignment.</a></p><p>" + oResourceRequest.GetWorkflowSummary(intResourceWorkflow, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p>", true, false);
}
else
{
oFunction.SendEmail("Request Assignment: " + strService, oUser.GetName(intUser), _cc, strEMailIdsBCC, "Request Assignment: " + strService, "<p><b>The following request has been automatically assigned to you</b><p><p><a href=\"" + oVariable.URL() + "/redirect.aspx?referrer=/frame/resource_request.aspx?rrid=" + intResourceWorkflow.ToString() + "\" target=\"_blank\">Click here to review your new assignment.</a></p><p>" + oResourceRequest.GetWorkflowSummary(intResourceWorkflow, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p>", true, false);
}
}
string strActivity = "<tr><td><b>Resource:</b></td><td> </td><td>" + oUser.GetFullName(intUser) + "</td></tr>";
strActivity += strSpacerRow;
strActivity += "<tr><td><b>Activity Type:</b></td><td> </td><td>" + oRequestItem.GetItemName(_itemid) + "</td></tr>";
strActivity = "<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"" + oVariable.DefaultFontStyle() + "\">" + strActivity + "</table>";
string strDeliverable = oApplication.Get(intApp, "deliverables_doc");
if (strDeliverable.Trim() != "")
{
strDeliverable = "<p><a href=\"" + oVariable.URL() + strDeliverable + "\">Click here to view the service deliverables</a></p>";
}
if (oService.Get(intService, "notify_client") != "0")
{
oFunction.SendEmail("Request Assignment: " + strService, oUser.GetName(intRequester), _cc, strEMailIdsBCC, "Request Assignment: " + strService, "<p><b>A resource has been assigned to the following request...</b><p><p>" + oResourceRequest.GetWorkflowSummary(intResourceWorkflow, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p><p>" + strActivity + "</p>" + strDeliverable + strNotify, true, false);
}
oProject.Update(intProject, 2);
oResourceRequest.UpdateAccepted(_rrid, 1);
oResourceRequest.UpdateAssignedBy(_rrid, -1000);
}
else
{
DataSet dsTechnicians = oService.GetUser(intService, 0);
foreach (DataRow drTechnician in dsTechnicians.Tables[0].Rows)
{
boolTech = true;
intUser = Int32.Parse(drTechnician["userid"].ToString());
string strNotify = "";
//if (oProject.Get(intProject, "number").StartsWith("CV") == false)
// strNotify = "<p><span style=\"color:#0000FF\"><b>PROJECT COORDINATOR:</b> Please allocate the hours listed above for each resource in Clarity.</span></p>";
// Add Workflow
int intResourceWorkflow = oResourceRequest.AddWorkflow(_rrid, 0, oResourceRequest.Get(_rrid, "name"), intUser, Int32.Parse(oResourceRequest.Get(_rrid, "devices")), double.Parse(oResourceRequest.Get(_rrid, "allocated")), 2, 1);
oLog.AddEvent(intRequest.ToString(), strCVT, "Request assigned to " + oUser.GetFullNameWithLanID(intUser) + " from service techician configuration", LoggingType.Debug);
// NOTIFY
if (strEmail != "" && strEmail != "0")
{
string strDefault = oApplication.GetUrl(intApp, _viewpage);
if (strDefault == "")
{
oFunction.SendEmail("Request Assignment: " + strService, strEmail, oUser.GetEmail(_cc, _environment), strEMailIdsBCC, "Request Assignment: " + strService, "<p><b>The following request has been automatically assigned to you</b></p><p>" + oResourceRequest.GetWorkflowSummary(intResourceWorkflow, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p>", false, false);
}
else
{
if (intProject > 0)
{
oFunction.SendEmail("Request Assignment: " + strService, strEmail, oUser.GetEmail(_cc, _environment), strEMailIdsBCC, "Request Assignment: " + strService, "<p><b>The following request has been automatically assigned to you</b><p><p><a href=\"" + oVariable.URL() + "/redirect.aspx?referrer=/" + strDefault + oPage.GetFullLink(_viewpage) + "?pid=" + intProject.ToString() + "\" target=\"_blank\">Click here to review your new assignment.</a></p><p>" + oResourceRequest.GetWorkflowSummary(intResourceWorkflow, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p>", false, false);
}
else
{
oFunction.SendEmail("Request Assignment: " + strService, strEmail, oUser.GetEmail(_cc, _environment), strEMailIdsBCC, "Request Assignment: " + strService, "<p><b>The following request has been automatically assigned to you</b><p><p><a href=\"" + oVariable.URL() + "/redirect.aspx?referrer=/frame/resource_request.aspx?rrid=" + intResourceWorkflow.ToString() + "\" target=\"_blank\">Click here to review your new assignment.</a></p><p>" + oResourceRequest.GetWorkflowSummary(intResourceWorkflow, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p>", false, false);
}
}
}
else
{
string strDefault = oUser.GetApplicationUrl(intUser, _viewpage);
if (strDefault == "")
{
oFunction.SendEmail("Request Assignment: " + strService, oUser.GetName(intUser), _cc, strEMailIdsBCC, "Request Assignment: " + strService, "<p><b>The following request has been automatically assigned to you</b><p><p>" + oResourceRequest.GetWorkflowSummary(intResourceWorkflow, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p>", true, false);
}
else
{
if (intProject > 0)
{
oFunction.SendEmail("Request Assignment: " + strService, oUser.GetName(intUser), _cc, strEMailIdsBCC, "Request Assignment: " + strService, "<p><b>The following request has been automatically assigned to you</b><p><p><a href=\"" + oVariable.URL() + "/redirect.aspx?referrer=/" + strDefault + oPage.GetFullLink(_viewpage) + "?pid=" + intProject.ToString() + "\" target=\"_blank\">Click here to review your new assignment.</a></p><p>" + oResourceRequest.GetWorkflowSummary(intResourceWorkflow, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p>", true, false);
}
else
{
oFunction.SendEmail("Request Assignment: " + strService, oUser.GetName(intUser), _cc, strEMailIdsBCC, "Request Assignment: " + strService, "<p><b>The following request has been automatically assigned to you</b><p><p><a href=\"" + oVariable.URL() + "/redirect.aspx?referrer=/frame/resource_request.aspx?rrid=" + intResourceWorkflow.ToString() + "\" target=\"_blank\">Click here to review your new assignment.</a></p><p>" + oResourceRequest.GetWorkflowSummary(intResourceWorkflow, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p>", true, false);
}
}
string strActivity = "<tr><td><b>Resource:</b></td><td> </td><td>" + oUser.GetFullName(intUser) + "</td></tr>";
strActivity += strSpacerRow;
strActivity += "<tr><td><b>Activity Type:</b></td><td> </td><td>" + oRequestItem.GetItemName(_itemid) + "</td></tr>";
strActivity = "<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"" + oVariable.DefaultFontStyle() + "\">" + strActivity + "</table>";
string strDeliverable = oApplication.Get(intApp, "deliverables_doc");
if (strDeliverable.Trim() != "")
{
strDeliverable = "<p><a href=\"" + oVariable.URL() + strDeliverable + "\">Click here to view the service deliverables</a></p>";
}
if (oService.Get(intService, "notify_client") != "0")
{
oFunction.SendEmail("Request Assignment: " + strService, oUser.GetName(intRequester), _cc, strEMailIdsBCC, "Request Assignment: " + strService, "<p><b>A resource has been assigned to the following request...</b><p><p>" + oResourceRequest.GetWorkflowSummary(intResourceWorkflow, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p><p>" + strActivity + "</p>" + strDeliverable + strNotify, true, false);
}
}
oProject.Update(intProject, 2);
oResourceRequest.UpdateAccepted(_rrid, 1);
oResourceRequest.UpdateAssignedBy(_rrid, -1000);
}
}
if (boolTech == false)
{
oLog.AddEvent(intRequest.ToString(), strCVT, "Sending request to service manager(s) for assignment", LoggingType.Debug);
// If no technicians assigned
if (strEmail != "" && strEmail != "0")
{
// If group mailbox
string strDefault = oApplication.GetUrl(intApp, _assignpage);
oLog.AddEvent(intRequest.ToString(), strCVT, "Request sent to " + strEmail + " (group mailbox) for assignment", LoggingType.Debug);
if (strDefault == "")
{
oFunction.SendEmail("Request Submitted: " + strService, strEmail, "", strEMailIdsBCC, "Request Submitted: " + strService, "<p><b>A resource from your department has been requested; you are required to assign a resource to this initiative.</b></p><p>" + oResourceRequest.GetSummary(_rrid, 0, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p>", false, false);
}
else
{
oFunction.SendEmail("Request Submitted: " + strService, strEmail, "", strEMailIdsBCC, "Request Submitted: " + strService, "<p><b>A resource from your department has been requested; you are required to assign a resource to this initiative.</b></p><p><a href=\"" + oVariable.URL() + "/redirect.aspx?referrer=/" + strDefault + oPage.GetFullLink(_assignpage) + "?rrid=" + _rrid.ToString() + "\" target=\"_blank\">Click here to assign a resource.</a></p><p>" + oResourceRequest.GetSummary(_rrid, 0, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p>", false, false);
}
}
else
{
// If no group mailbox, notify team leads
DataSet dsManagers = oService.GetUser(intService, 1);
foreach (DataRow drManager in dsManagers.Tables[0].Rows)
{
intUser = Int32.Parse(drManager["userid"].ToString());
oLog.AddEvent(intRequest.ToString(), strCVT, "Request sent to " + oUser.GetFullNameWithLanID(intUser) + " for assignment", LoggingType.Debug);
string strDefault = oUser.GetApplicationUrl(intUser, _assignpage);
if (strDefault == "")
{
oFunction.SendEmail("Request Submitted: " + strService, oUser.GetName(intUser), "", strEMailIdsBCC, "Request Submitted: " + strService, "<p><b>A resource from your department has been requested; you are required to assign a resource to this initiative.</b></p><p>" + oResourceRequest.GetSummary(_rrid, 0, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p>", true, false);
}
else
{
oFunction.SendEmail("Request Submitted: " + strService, oUser.GetName(intUser), "", strEMailIdsBCC, "Request Submitted: " + strService, "<p><b>A resource from your department has been requested; you are required to assign a resource to this initiative.</b></p><p><a href=\"" + oVariable.URL() + "/redirect.aspx?referrer=/" + strDefault + oPage.GetFullLink(_assignpage) + "?rrid=" + _rrid.ToString() + "\" target=\"_blank\">Click here to assign a resource.</a></p><p>" + oResourceRequest.GetSummary(_rrid, 0, _environment, _se_dsn, _dsn_asset, _dsn_ip) + "</p>", true, false);
}
}
}
}
}
public string GetBody(int _requestid, int _itemid, int _number, int _serviceid, int _rrid, int _rr_workflowid, string _se_dsn, int _environment, string _dsn_asset, string _dsn_ip)
{
string strView = "";
Applications oApplication = new Applications(user, dsn);
RequestItems oRequestItem = new RequestItems(user, dsn);
ResourceRequest oResourceRequest = new ResourceRequest(user, dsn);
Users oUser = new Users(user, dsn);
Services oService = new Services(user, dsn);
Variables oVariable = new Variables(_environment);
Functions oFunction = new Functions(0, dsn, _environment);
Requests oRequest = new Requests(user, dsn);
Projects oProject = new Projects(user, dsn);
ServiceRequests oServiceRequest = new ServiceRequests(user, dsn);
ServiceEditor oServiceEditor = new ServiceEditor(user, _se_dsn);
Servers oServer = new Servers(user, dsn);
Workstations oWorkstation = new Workstations(user, dsn);
AssetOrder oAssetOrder = new AssetOrder(user, dsn, _dsn_asset, _environment);
AssetSharedEnvOrder oAssetSharedEnvOrder = new AssetSharedEnvOrder(user, dsn, _dsn_asset, _environment);
PNCTasks oPNCTask = new PNCTasks(user, dsn);
TSM oTSM = new TSM(user, dsn);
StatusLevels oStatusLevel = new StatusLevels();
DataSet dsRR = oResourceRequest.GetRequestService(_requestid, _serviceid, _number);
if (dsRR.Tables[0].Rows.Count > 0)
{
if (_rrid == 0)
{
Int32.TryParse(dsRR.Tables[0].Rows[0]["parent"].ToString(), out _rrid);
}
if (_rr_workflowid == 0)
{
Int32.TryParse(dsRR.Tables[0].Rows[0]["id"].ToString(), out _rr_workflowid);
}
}
// Workflow
string strWorkflowName = "";
int intProject = oRequest.GetProjectNumber(_requestid);
if (intProject > 0)
{
strView += "<tr><td valign=\"top\"><b>Project Name:</b></td>";
strView += "<td colspan=\"40\">" + oProject.Get(intProject, "name") + "</td></tr>";
strView += "<tr><td valign=\"top\"><b>Project Number:</b></td>";
strView += "<td>" + "<a href=\"" + oRequest.GetDataPointLink(_requestid, _environment) + "\" target=\"_blank\">" + oProject.Get(intProject, "number") + "</a></td></tr>";
}
else
{
string strTaskName = "N/A";
if (_rr_workflowid > 0)
{
strTaskName = oResourceRequest.GetWorkflow(_rr_workflowid, "name").Trim();
}
if ((strTaskName == "" || strTaskName == "N/A") && _rrid > 0)
{
strTaskName = oResourceRequest.Get(_rrid, "name").Trim();
}
if ((strTaskName == "" || strTaskName == "N/A") && _requestid > 0)
{
strTaskName = oServiceRequest.Get(_requestid, "name").Trim();
}
strView += "<tr><td valign=\"top\"><b>Task Name:</b></td>";
strView += "<td colspan=\"40\">" + strTaskName + "</td></tr>";
}
strView += "<tr><td valign=\"top\"><b>Task Number:</b></td>";
strView += "<td>" + "<a href=\"javascript:void(0);\" class=\"lookup\" onclick=\"OpenNewWindowMenu('/datapoint/service/resource.aspx?id=" + oFunction.encryptQueryString(_rrid.ToString()) + "', '800', '600');\">CVT" + _requestid.ToString() + "-" + _serviceid.ToString() + "-" + _number.ToString() + "</a></td></tr>";
//strWorkflowName += "<td>" + "<a href=\"javascript:void(0);\" class=\"lookup\" onclick=\"OpenNewWindowMenu('" + oRequest.GetDataPointLink(_requestid, _environment) + "', '800', '600');\">CVT" + _requestid.ToString() + "</a></td>";
string strWorkflowRequested = "";
string strWorkflowCreated = "";
string strWorkflowService = "";
string strWorkflowDepartment = "";
string strWorkflowResources = "";
string strWorkflowStatus = "";
string strWorkflowComments = "";
int intStatus = 0;
// Requested
strWorkflowRequested += "<td valign=\"top\"><b>Requested By:</b></td>";
int intRequestor = oRequest.GetUser(_requestid);
int intRequestorManager = 0;
Int32.TryParse(oUser.Get(intRequestor, "manager"), out intRequestorManager);
Int32.TryParse(oResourceRequest.Get(_rrid, "status"), out intStatus);
strWorkflowRequested += "<td>" + oUser.GetFullName(intRequestor) + " (" + oUser.GetName(intRequestor) + ")" + "</td>";
strWorkflowCreated += "<td valign=\"top\"><b>Created On:</b></td>";
if (_rrid > 0)
{
strWorkflowCreated += "<td>" + DateTime.Parse(oResourceRequest.Get(_rrid, "created")).ToLongDateString() + "</td>";
}
else
{
strWorkflowCreated += "<td>" + DateTime.Parse(oRequest.Get(_requestid, "created")).ToLongDateString() + "</td>";
}
// Service
strWorkflowService += "<td valign=\"top\"><b>Service:</b></td>";
if (_serviceid == 0)
{
strWorkflowService += "<td>" + oRequestItem.GetItem(_itemid, "service_title") + "</td>";
}
else
{
strWorkflowService += "<td>" + oService.GetName(_serviceid) + "</td>";
}
// Department
strWorkflowDepartment += "<td valign=\"top\"><b>Department:</b></td>";
strWorkflowDepartment += "<td>" + oApplication.Get(oRequestItem.GetItemApplication(_itemid), "service_title") + "</td>";
// Resources
string strApprovers = "";
DataSet dsApprovals = oResourceRequest.GetApprovals(_requestid, _serviceid, _number);
foreach (DataRow drApprover in dsApprovals.Tables[0].Rows)
{
int intApprover = Int32.Parse(drApprover["userid"].ToString());
if (drApprover["approved"].ToString() == "" && drApprover["denied"].ToString() == "")
{
if (strApprovers != "")
{
strApprovers += "\\n";
}
strApprovers += oUser.GetFullName(intApprover) + " (" + oUser.GetName(intApprover) + ")";
}
}
bool boolAutomated = (oService.Get(_serviceid, "automate") == "1");
if (boolAutomated == false)
{
DataSet dsReqForm = oRequestItem.GetForm(_requestid, _serviceid, _itemid, _number);
if (dsReqForm.Tables[0].Rows.Count > 0)
{
boolAutomated = (dsReqForm.Tables[0].Rows[0]["automated"].ToString() == "1" ? true : false);
}
}
strWorkflowResources += "<td valign=\"top\"><b>Assigned:</b></td>";
strWorkflowStatus += "<td><b>Status:</b></td>";
if (boolAutomated == true)
{
strWorkflowResources += "<td valign=\"top\">---</td>";
intStatus = (int)ResourceRequestStatus.NotAvailable; // Set to N/A since it is automated...
strWorkflowStatus += "<td>" + oStatusLevel.HTML(intStatus) + "</td>";
}
else
{
List <WorkflowStatus> RR = oResourceRequest.GetStatus(null, _rrid, null, null, null, null, false, _se_dsn);
if (RR.Count > 0)
{
StringBuilder strUsers = new StringBuilder();
foreach (string strUser in RR[0].users)
{
if (String.IsNullOrEmpty(strUser) == false)
{
strUsers.Append(strUser);
strUsers.AppendLine("<br/>");
}
}
strWorkflowResources += "<td valign=\"top\">" + strUsers.ToString() + "</td>";
strWorkflowStatus += "<td>" + RR[0].status + "</td>";
if (String.IsNullOrEmpty(RR[0].comments) == false)
{
strWorkflowComments += "<td valign=\"top\"><b>Comments:</b></td>";
strWorkflowComments += "<td valign=\"top\">" + oFunction.FormatText(RR[0].comments) + "</td>";
}
}
else
{
strWorkflowResources += "<td valign=\"top\"> N / A </td>";
strWorkflowStatus += "<td> N / A </td>";
}
}
strView += "<tr>" + strWorkflowRequested + "</tr><tr>" + strWorkflowCreated + "</tr><tr>" + strWorkflowService + "</tr><tr>" + strWorkflowDepartment + "</tr>" + "<tr>" + strWorkflowStatus + "</tr>" + (strWorkflowResources == "" ? "" : "<tr>" + strWorkflowResources + "</tr>") + (strWorkflowComments == "" ? "" : "<tr>" + strWorkflowComments + "</tr>");
if (strView == "")
{
strView = "Information Unavailable";
}
else
{
strView = "<table cellpadding=\"3\" cellspacing=\"2\" border=\"0\" style=\"" + oVariable.DefaultFontStyle() + "\">" + strView + "</table>";
StringBuilder sbViewRequest = new StringBuilder();
Customized oCustomized = new Customized(user, dsn);
DNS oDNS = new DNS(user, dsn);
OnDemandTasks oOnDemandTask = new OnDemandTasks(user, dsn);
Reports oReport = new Reports(user, dsn);
Audit oAudit = new Audit(user, dsn);
Enhancements oEnhancement = new Enhancements(user, dsn);
ServerDecommission oServerDecommission = new ServerDecommission(0, dsn);
Storage oStorage = new Storage(0, dsn);
string strCatch = "1";
try
{
sbViewRequest.Append(oServiceEditor.GetRequestBody(_requestid, _serviceid, _number, dsn));
if (sbViewRequest.ToString() == "")
{
strCatch = "2";
sbViewRequest.Append(oCustomized.GetPNCDNSConflictBody(_requestid, _itemid, _number));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "3";
sbViewRequest.Append(oCustomized.GetStorage3rdBody(_requestid, _itemid, _number, _environment));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "4";
sbViewRequest.Append(oOnDemandTask.GetServerOther(_requestid, _serviceid, _number, _environment, _dsn_asset, _dsn_ip));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "5";
sbViewRequest.Append(GetBody(oReport.GetOrderReport(_requestid, _itemid, _number), _serviceid));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "6";
sbViewRequest.Append(oServerDecommission.GetBody(_requestid, _number, _dsn_asset, _environment));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "7";
sbViewRequest.Append(oCustomized.GetDecommissionServerBody(_requestid, _itemid, _number, _dsn_asset));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "7.1";
sbViewRequest.Append(oWorkstation.GetApprovalSummary(_requestid));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "8";
int intEnhancementID = oCustomized.GetEnhancementID(_requestid);
if (intEnhancementID > 0)
{
sbViewRequest.Append("<tr><td>");
sbViewRequest.Append(oCustomized.GetEnhancementBody(intEnhancementID, _environment, false));
sbViewRequest.Append("</td></tr>");
}
}
if (sbViewRequest.ToString() == "")
{
strCatch = "9";
int intIssueID = oCustomized.GetIssueID(_requestid);
if (intIssueID > 0)
{
sbViewRequest.Append("<tr><td>");
sbViewRequest.Append(oCustomized.GetIssueBody(intIssueID, _environment, false));
sbViewRequest.Append("</td></tr>");
}
}
if (sbViewRequest.ToString() == "")
{
strCatch = "10";
sbViewRequest.Append(GetBody(oCustomized.GetIIS(_requestid, _itemid, _number), _serviceid));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "11";
sbViewRequest.Append(GetBody(oCustomized.GetRemediation(_requestid, _itemid, _number), _serviceid));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "12";
sbViewRequest.Append(GetBody(oCustomized.GetServerArchive(_requestid, _itemid, _number), _serviceid));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "13";
sbViewRequest.Append(GetBody(oCustomized.GetServerRetrieve(_requestid, _itemid, _number), _serviceid));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "14";
sbViewRequest.Append(GetBody(oCustomized.GetTPM(_requestid, _itemid, _number), _serviceid));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "15";
sbViewRequest.Append(GetBody(oCustomized.GetWorkstation(_requestid, _itemid, _number), _serviceid));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "16";
sbViewRequest.Append(GetBody(oCustomized.GetThirdTierDistributed(_requestid, _itemid, _number), _serviceid));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "17";
sbViewRequest.Append(GetBody(oCustomized.GetGeneric(_requestid, _itemid, _number), _serviceid));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "18";
sbViewRequest.Append(oDNS.GetDNSBody(_requestid, _itemid, _number, false, _environment));
}
if (sbViewRequest.ToString() == "")
{
strCatch = "19";
sbViewRequest.Append(oAudit.GetErrorBody(_requestid, _serviceid, _number));
}
if (sbViewRequest.ToString() == "")//Server Error Provisioning Support
{
strCatch = "20";
sbViewRequest.Append(oServer.GetErrorDetailsBody(_requestid, _itemid, _number, _environment));
}
if (sbViewRequest.ToString() == "") //Workstation Error Provisioning Support
{
strCatch = "21";
sbViewRequest.Append(oWorkstation.GetVirtualErrorDetailsBody(_requestid, _number, _environment));
}
if (sbViewRequest.ToString() == "") //Asset Procurement
{
strCatch = "22";
sbViewRequest.Append(oAssetOrder.GetOrderBody(_requestid, _itemid, _number));
}
if (sbViewRequest.ToString() == "") //Shared Environement - IM
{
strCatch = "23";
sbViewRequest.Append(oAssetSharedEnvOrder.GetOrderBody(_requestid, _itemid, _number));
}
if (sbViewRequest.ToString() == "") //Backup
{
strCatch = "24";
sbViewRequest.Append(oTSM.GetBody(_requestid, _itemid, _number, _dsn_asset, _dsn_ip));
}
if (sbViewRequest.ToString() == "") // New Enhancement
{
strCatch = "25";
sbViewRequest.Append(oEnhancement.GetBodyRequest(_requestid, _environment));
}
if (sbViewRequest.ToString() == "") // New Enhancement
{
strCatch = "26";
sbViewRequest.Append(oStorage.GetBody(_requestid, _itemid, _number, _dsn_asset, _dsn_ip, _environment, false));
}
if (sbViewRequest.ToString() == "")
{
//strViewRequest = "Information Unavailable";
sbViewRequest.Append(" ");
}
else
{
if (sbViewRequest.ToString().Trim().StartsWith("<table") == false)
{
sbViewRequest.Insert(0, "<table cellpadding=\"3\" cellspacing=\"2\" border=\"0\" style=\"" + oVariable.DefaultFontStyle() + "\">");
sbViewRequest.Append("</table>");
}
}
}
catch
{
sbViewRequest = new StringBuilder(" ** WARNING: Information Unavailable (# " + strCatch + ") ** ");
}
sbViewRequest.Insert(0, "<table cellpadding=\"3\" cellspacing=\"2\" border=\"0\" style=\"" + oVariable.DefaultFontStyle() + "\"><tr><td>");
sbViewRequest.Append("</td></tr></table>");
strView += "<br/>" + sbViewRequest.ToString();
}
return(strView);
}
public bool NotifyApproval(int _requestid, int intService, int intNumber, int _resourcerequestapprove, int _environment, string _cc, string _dsn_service_editor)
{
bool boolNotify = false;
RequestItems oRequestItem = new RequestItems(user, dsn);
ResourceRequest oResourceRequest = new ResourceRequest(user, dsn);
Applications oApplication = new Applications(user, dsn);
Users oUser = new Users(user, dsn);
Functions oFunction = new Functions(user, dsn, _environment);
Requests oRequest = new Requests(user, dsn);
Pages oPage = new Pages(user, dsn);
Variables oVariable = new Variables(_environment);
Platforms oPlatform = new Platforms(user, dsn);
Services oService = new Services(user, dsn);
Log oLog = new Log(user, dsn);
string strEMailIdsBCC = oFunction.GetGetEmailAlertsEmailIds("EMAILGRP_REQUEST_STATUS");
int intPlatform = 0;
int intManager = 0;
int intApp = 0;
int intItem = oService.GetItemId(intService);
int RRID = 0;
DataSet dsResource = oResourceRequest.GetAllService(_requestid, intService, intNumber);
if (dsResource.Tables[0].Rows.Count > 0)
{
Int32.TryParse(dsResource.Tables[0].Rows[0]["RRID"].ToString(), out RRID);
}
string strCVT = "CVT" + _requestid.ToString() + "-" + intService.ToString() + "-" + intNumber.ToString();
if (intItem > 0)
{
intApp = oRequestItem.GetItemApplication(intItem);
intPlatform = Int32.Parse(oApplication.Get(intApp, "platform_approve"));
}
if (intService > 0)
{
Int32.TryParse(oService.Get(intService, "manager_approval"), out intManager);
}
DataSet dsSelected = oService.GetSelected(_requestid, intService, intNumber);
int intSelectedID = 0;
int intApproved = 0;
if (dsSelected.Tables[0].Rows.Count > 0)
{
Int32.TryParse(dsSelected.Tables[0].Rows[0]["approved"].ToString(), out intApproved);
Int32.TryParse(dsSelected.Tables[0].Rows[0]["id"].ToString(), out intSelectedID);
}
else
{
intApproved = 1; // since not the first one submitted, automatically approve from a service owner perspective.
}
// First, check for the requestor's manager Approval
if (intManager == 1 && Get(_requestid, "manager_approval") == "0")
{
// Send to Manager for approval
intPlatform = 0;
boolNotify = true;
int intUser = oUser.GetManager(oRequest.GetUser(_requestid), true);
oLog.AddEvent(_requestid.ToString(), strCVT, "Sending to manager for approval - " + oUser.GetFullNameWithLanID(intUser), LoggingType.Debug);
if (intUser == 0)
{
intPlatform = 1;
}
else
{
string strDefault = oUser.GetApplicationUrl(intUser, _resourcerequestapprove);
if (strDefault == "")
{
oFunction.SendEmail("Request #CVT" + _requestid.ToString() + " APPROVAL", oUser.GetName(intUser), _cc, strEMailIdsBCC, "Request #CVT" + _requestid.ToString() + " APPROVAL", "<p><b>A service request requires your approval; you are required to approve or deny this request.</b></p>", true, false);
}
else
{
oFunction.SendEmail("Request #CVT" + _requestid.ToString() + " APPROVAL", oUser.GetName(intUser), _cc, strEMailIdsBCC, "Request #CVT" + _requestid.ToString() + " APPROVAL", "<p><b>A service request requires your approval; you are required to approve or deny this request.</b></p><p><a href=\"" + oVariable.URL() + "/redirect.aspx?referrer=/" + strDefault + oPage.GetFullLink(_resourcerequestapprove) + "?rid=" + _requestid.ToString() + "&approve=true\" target=\"_blank\">Click here to review this request.</a></p>", true, false);
}
}
}
else
{
// Next, check the service approval
DataSet dsApprovers = oService.GetUser(intService, -10);
//int intApproval = ((oService.Get(intService, "approval") == "1" && dsApprovers.Tables[0].Rows.Count > 0) ? 0 : 1);
int intApproval = ((oService.Get(intService, "approval") == "1" && dsApprovers.Tables[0].Rows.Count > 0) ? 1 : 0);
if (intApproval == 1 && intApproved == 0)
{
// Send to Approvers for approval
boolNotify = true;
// Send to Approvers for approval
foreach (DataRow drApprover in dsApprovers.Tables[0].Rows)
{
int intUser = Int32.Parse(drApprover["userid"].ToString());
oLog.AddEvent(_requestid.ToString(), strCVT, "Sending to service approver for approval - " + oUser.GetFullNameWithLanID(intUser), LoggingType.Debug);
string strDefault = oUser.GetApplicationUrl(intUser, _resourcerequestapprove);
if (strDefault == "")
{
oFunction.SendEmail("Service Request APPROVAL", oUser.GetName(intUser), _cc, strEMailIdsBCC, "Service Request APPROVAL", "<p><b>A service request requires your approval; you are required to approve or deny this request.</b></p>", true, false);
}
else
{
oFunction.SendEmail("Service Request APPROVAL", oUser.GetName(intUser), _cc, strEMailIdsBCC, "Service Request APPROVAL", "<p><b>A service request requires your approval; you are required to approve or deny this request.</b></p><p><a href=\"" + oVariable.URL() + "/redirect.aspx?referrer=/" + strDefault + oPage.GetFullLink(_resourcerequestapprove) + "?srid=" + intSelectedID.ToString() + "\" target=\"_blank\">Click here to review this request.</a></p>", true, false);
}
}
}
else
{
// Update that the service is approved.
if (intSelectedID > 0 && intApproved != 1)
{
oService.UpdateSelectedApprove(_requestid, intService, intNumber, 1, -999, DateTime.Now, "System Approval");
}
// Commenting since no current way of knowing if request has been approved by the platform
//if (intPlatform == 1)
//{
// // Send to Platform for approval
// if (intItem > 0)
// {
// int intUser = oPlatform.GetManager(Int32.Parse(oRequestItem.GetItem(intItem, "platformid")));
// if (intUser > 0)
// {
// string strDefault = oUser.GetApplicationUrl(intUser, _resourcerequestapprove);
// if (strDefault == "")
// oFunction.SendEmail("Request APPROVAL", oUser.GetName(intUser), "", strEMailIdsBCC, "Request APPROVAL", "<p><b>A service request requires your approval; you are required to approve or deny this request.</b></p>", true, false);
// else
// oFunction.SendEmail("Request APPROVAL", oUser.GetName(intUser), "", strEMailIdsBCC, "Request APPROVAL", "<p><b>A service request requires your approval; you are required to approve or deny this request.</b></p><p><a href=\"" + oVariable.URL() + "/redirect.aspx?referrer=/" + strDefault + oPage.GetFullLink(_resourcerequestapprove) + "?rrid=" + _resourcerequestid.ToString() + "\" target=\"_blank\">Click here to review this request.</a></p>", true, false);
// }
// }
//}
// Notify 3rd part approvers
DataSet dsAlready = oResourceRequest.GetApprovals(_requestid, intService, intNumber);
ServiceEditor oServiceEditor = new ServiceEditor(user, _dsn_service_editor);
DataSet dsApprovalFields = oServiceEditor.GetApprovals(intService);
DataSet dsServiceEditor = oServiceEditor.GetRequestFirstData2(_requestid, intService, intNumber, 0, dsn);
foreach (DataRow drApprovalField in dsApprovalFields.Tables[0].Rows)
{
if (dsServiceEditor.Tables[0].Rows.Count > 0)
{
int intApprover = 0;
if (Int32.TryParse(dsServiceEditor.Tables[0].Rows[0][drApprovalField["dbfield"].ToString()].ToString(), out intApprover) == true && intApprover > 0)
{
// Check to see if already sent
bool boolAlready = false;
foreach (DataRow drAlready in dsAlready.Tables[0].Rows)
{
if (intApprover == Int32.Parse(drAlready["userid"].ToString()))
{
boolAlready = true;
break;
}
}
if (boolAlready == false)
{
boolNotify = true;
oResourceRequest.AddApproval(_requestid, intService, intNumber, intApprover);
oLog.AddEvent(_requestid.ToString(), strCVT, "Sending to 3rd party approver for approval - " + oUser.GetFullNameWithLanID(intApprover), LoggingType.Debug);
string strDefault = oUser.GetApplicationUrl(intApprover, _resourcerequestapprove);
if (strDefault == "")
{
oFunction.SendEmail("Request #CVT" + _requestid.ToString() + "-" + intService.ToString() + "-" + intNumber.ToString() + " APPROVAL", oUser.GetName(intApprover), "", strEMailIdsBCC, "Request #CVT" + _requestid.ToString() + "-" + intService.ToString() + "-" + intNumber.ToString() + " APPROVAL", "<p><b>A service request requires your approval; you are required to approve or deny this request.</b></p>", true, false);
}
else
{
oFunction.SendEmail("Request #CVT" + _requestid.ToString() + "-" + intService.ToString() + "-" + intNumber.ToString() + " APPROVAL", oUser.GetName(intApprover), "", strEMailIdsBCC, "Request #CVT" + _requestid.ToString() + "-" + intService.ToString() + "-" + intNumber.ToString() + " APPROVAL", "<p><b>A service request requires your approval; you are required to approve or deny this request.</b></p><p><a href=\"" + oVariable.URL() + "/redirect.aspx?referrer=/" + strDefault + oPage.GetFullLink(_resourcerequestapprove) + "?rrid=" + RRID.ToString() + "\" target=\"_blank\">Click here to review this request.</a></p>", true, false);
}
}
else
{
// No new people to notify, check to see all approvals are finished.
foreach (DataRow drAlready in dsAlready.Tables[0].Rows)
{
if (drAlready["approved"].ToString() == "" && drAlready["denied"].ToString() == "")
{
boolNotify = true;
break;
}
}
oLog.AddEvent(_requestid.ToString(), strCVT, "Notify = " + boolNotify.ToString(), LoggingType.Debug);
}
}
}
}
}
}
//if (intApproval)
return(boolNotify);
}