/// <summary>
///
/// </summary>
/// <param name="portalID"></param>
/// <param name="livechatID"></param>
/// <returns></returns>
public bool CloseLiveChatByAgent(int portalID, int livechatID)
{
var isClosed = false;
var objLiveChatInfo = LiveChatManager.Instance.GetLiveChatByID(livechatID);
if (objLiveChatInfo != null && !objLiveChatInfo.IsClosed)
{
LiveChatManager.Instance.CloseLiveChat(livechatID, true);
var objLiveChatMessageInfo = new LiveChatMessageInfo()
{
LiveChatID = objLiveChatInfo.LiveChatID,
CreateDate = DateTime.Now,
SentBy = MessageSentBy.System,
MessageType = MessageType.Text,
Message = "Agent closed the live chat",
};
int messageID = LiveChatMessageManager.Instance.AddMessage(objLiveChatMessageInfo);
objLiveChatMessageInfo.MessageID = messageID;
Clients.Group(portalID + "-" + objLiveChatInfo.VisitorGUID).closeLiveChatByAgent(objLiveChatInfo.LiveChatID);
Clients.Group(portalID + "-" + objLiveChatInfo.VisitorGUID).reciveMessage(objLiveChatMessageInfo);
//ersal payam be agent ha
var agents = LiveChatAgentManager.Instance.GetLiveChatAgents(objLiveChatInfo.LiveChatID);
foreach (var agent in agents)
{
Clients.Group(AgentGroupName + agent.UserID, Context.ConnectionId).reciveMessage(objLiveChatMessageInfo);
Clients.Group(AgentGroupName + agent.UserID, Context.ConnectionId).closeLiveChatByAgent(objLiveChatInfo.LiveChatID);
}
isClosed = true;
}
return isClosed;
}
/// <summary>
///
/// </summary>
/// <param name="objLiveChatInfo"></param>
/// <param name="objAgentView"></param>
/// <param name="sendToVisitor"></param>
/// <param name="sendToAgent"></param>
private void AgentHasJoin(LiveChatInfo objLiveChatInfo, AgentView objAgentView, bool sendToVisitor, bool sendToAgent)
{
var agent = new LiveChatAgentViewModel()
{
AgentID = objAgentView.AgentID,
UserID = objAgentView.UserID,
DisplayName = objAgentView.DisplayName,
Email = objAgentView.Email,
Avatar = DotNetNuke.Common.Globals.ResolveUrl("~/dnnimagehandler.ashx?mode=profilepic&userid=" + objAgentView.UserID),
IsOnline = VisitorsOnlineApi.Instance.IsVisitorOnline(objLiveChatInfo.PortalID, objAgentView.UserID),
JoinDate = DateTime.Now
};
LiveChatAgentManager.Instance.AddLiveChatAgent(new LiveChatAgentInfo() { AgentID = agent.AgentID, UserID = agent.UserID, LiveChatID = objLiveChatInfo.LiveChatID, JoinDate = DateTime.Now });
var objLiveChatMessageInfo = new LiveChatMessageInfo()
{
LiveChatID = objLiveChatInfo.LiveChatID,
SentBy = MessageSentBy.System,
CreateDate = DateTime.Now,
MessageType = MessageType.Text,
Message = objAgentView.DisplayName + " join chat"
};
int messageID = LiveChatMessageManager.Instance.AddMessage(objLiveChatMessageInfo);
objLiveChatMessageInfo.MessageID = messageID;
if (sendToVisitor)
{
Clients.Group(objLiveChatInfo.PortalID + "-" + objLiveChatInfo.VisitorGUID).agentHasJoin(objLiveChatInfo.LiveChatID, agent);
Clients.Group(objLiveChatInfo.PortalID + "-" + objLiveChatInfo.VisitorGUID).reciveMessage(objLiveChatMessageInfo);
}
if (sendToAgent)
{
foreach (var item in LiveChatAgentManager.Instance.GetLiveChatAgents(objLiveChatInfo.LiveChatID))
{
Clients.Group(AgentGroupName + item.UserID).agentHasJoin(objLiveChatInfo.LiveChatID, agent);
Clients.Group(AgentGroupName + item.UserID).reciveMessage(objLiveChatMessageInfo);
}
}
}
/// <summary>
///
/// </summary>
/// <param name="portalID"></param>
/// <param name="livechatID"></param>
/// <returns></returns>
public bool CloseLiveChatByVisitor(int portalID, int livechatID)
{
var isClosed = false;
var objLiveChatInfo = LiveChatManager.Instance.GetLiveChatByID(livechatID);
if (objLiveChatInfo != null && !objLiveChatInfo.IsClosed)
{
LiveChatManager.Instance.CloseLiveChat(livechatID, false);
var objLiveChatMessageInfo = new LiveChatMessageInfo()
{
LiveChatID = objLiveChatInfo.LiveChatID,
CreateDate = DateTime.Now,
SentBy = MessageSentBy.System,
MessageType = MessageType.Text,
Message = "Visitor closed the live chat",
};
int messageID = LiveChatMessageManager.Instance.AddMessage(objLiveChatMessageInfo);
objLiveChatMessageInfo.MessageID = messageID;
Clients.Group(portalID + "-" + objLiveChatInfo.VisitorGUID).closeLiveChatByVisitor(objLiveChatInfo.LiveChatID);
Clients.Group(portalID + "-" + objLiveChatInfo.VisitorGUID).reciveMessage(objLiveChatMessageInfo);
//ersal payam be agent ha
var agents = LiveChatAgentManager.Instance.GetLiveChatAgents(objLiveChatInfo.LiveChatID);
if (!agents.Any(a => a.hasLeft == false)) // agar hich agenti join nashode bayad payam roye tamame agenthaye department ersal shavad
{
var departments = LiveChatDepartmentManager.Instance.GetLiveChatDepartments(objLiveChatInfo.LiveChatID);
Clients.Group(DepartmentAgentsGroupName + departments.First().DepartmentID).reciveMessage(objLiveChatMessageInfo);
Clients.Group(DepartmentAgentsGroupName + departments.First().DepartmentID).closeLiveChatByVisitor(objLiveChatInfo.LiveChatID);
}
else
{
foreach (var agent in agents)
{
Clients.Group(AgentGroupName + agent.UserID).reciveMessage(objLiveChatMessageInfo);
Clients.Group(AgentGroupName + agent.UserID).closeLiveChatByVisitor(objLiveChatInfo.LiveChatID);
}
}
isClosed = true;
}
return isClosed;
}
/// <summary>
///
/// </summary>
/// <param name="livechatID"></param>
public void VisitorHasLeftChat(int livechatID)
{
var objLiveChatInfo = LiveChatManager.Instance.GetLiveChatByID(livechatID);
LiveChatManager.Instance.CloseLiveChat(objLiveChatInfo.LiveChatID, false);
var objLiveChatMessageInfo = new LiveChatMessageInfo()
{
LiveChatID = objLiveChatInfo.LiveChatID,
CreateDate = DateTime.Now,
SentBy = MessageSentBy.System,
MessageType = MessageType.Text,
Message = "Visitor has left chat",
};
int messageID = LiveChatMessageManager.Instance.AddMessage(objLiveChatMessageInfo);
objLiveChatMessageInfo.MessageID = messageID;
//ersal payam be agent ha
var agents = LiveChatAgentManager.Instance.GetLiveChatAgents(objLiveChatInfo.LiveChatID);
if (!agents.Any(a => a.hasLeft == false)) // agar hich agenti join nashode bayad payam roye tamame agenthaye department ersal shavad
{
var departments = LiveChatDepartmentManager.Instance.GetLiveChatDepartments(objLiveChatInfo.LiveChatID);
Clients.Group(DepartmentAgentsGroupName + departments.First().DepartmentID).reciveMessage(objLiveChatMessageInfo);
}
else
{
foreach (var agent in agents)
{
Clients.Group(AgentGroupName + agent.UserID).reciveMessage(objLiveChatMessageInfo);
}
}
}
/// <summary>
///
/// </summary>
/// <param name="portalID"></param>
/// <param name="message"></param>
public void SeenMessage(int portalID, LiveChatMessageInfo message)
{
LiveChatMessageManager.Instance.SeenMessage(message.MessageID);
var objLiveChatInfo = LiveChatManager.Instance.GetLiveChatByID(message.LiveChatID);
Clients.Group(portalID + "-" + objLiveChatInfo.VisitorGUID).seenMessage(message.MessageID);
}
/// <summary>
///
/// </summary>
/// <param name="portalID"></param>
/// <param name="message"></param>
/// <param name="reOpen"></param>
/// <returns></returns>
public int SendMessage(int portalID, LiveChatMessageInfo message, bool reOpen = false)
{
try
{
if (message.SentBy == MessageSentBy.System || message.SentBy == MessageSentBy.Visitor)
message.AgentUserID = -1;
else
{
message.AgentUserID = AgentManager.Instance.GetAgentByUserName(portalID, UserName).UserID;
}
message.CreateDate = DateTime.Now;
message.MessageID = LiveChatMessageManager.Instance.AddMessage(message);
var objLiveChatInfo = LiveChatManager.Instance.GetLiveChatByID(message.LiveChatID);
//ersal payam be visitor be joz tab jari
Clients.Group(portalID + "-" + objLiveChatInfo.VisitorGUID, Context.ConnectionId).reciveMessage(message);
//ersal payam be agent ha
var agents = LiveChatAgentManager.Instance.GetLiveChatAgents(objLiveChatInfo.LiveChatID);
if (!agents.Any(a => a.hasLeft == false)) // agar hich agenti join nashode bayad payam roye tamame agenthaye department ersal shavad
{
var departments = LiveChatDepartmentManager.Instance.GetLiveChatDepartments(objLiveChatInfo.LiveChatID);
Clients.Group(DepartmentAgentsGroupName + departments.First().DepartmentID).reciveMessage(message);
}
else
{
foreach (var agent in agents)
{
Clients.Group(AgentGroupName + agent.UserID, Context.ConnectionId).reciveMessage(message);
}
}
if (objLiveChatInfo.IsClosed)
{
//re open live chat -- next version :)
}
return message.MessageID;
}
catch
{
return -1;
}
}
/// <summary>
///
/// </summary>
/// <param name="livechat"></param>
/// <returns></returns>
public int StartLiveChatByVisitor(LiveChatViewModel livechat)
{
if (LiveChatManager.Instance.hasVisitorOpenedLiveChat(livechat.PortalID, livechat.Visitor.VisitorGUID))
return 0;
var visitor = VisitorsOnlineApi.Instance.GetVisitorByGUID(livechat.PortalID, livechat.Visitor.VisitorGUID);
var objLiveChatInfo = new LiveChatInfo()
{
PortalID = livechat.PortalID,
VisitorGUID = livechat.Visitor.VisitorGUID,
VisitorName = livechat.Visitor.DisplayName,
VisitorEmail = livechat.Visitor.Email,
VisitorUserID = visitor.UserID,
VisitorIP = visitor.IP,
VisitorUserAgent = visitor.UserAgent,
VisitorMessage = livechat.Message,
CreateDate = DateTime.Now,
CloseDate = DateTime.MaxValue,
IsClosed = false,
};
int livechatID = LiveChatManager.Instance.AddLiveChat(objLiveChatInfo);
LiveChatDepartmentManager.Instance.AddLiveChatDepartment(new LiveChatDepartmentInfo()
{
LiveChatID = livechatID,
DepartmentID = livechat.Departments.First().DepartmentID,
CreateDate = DateTime.Now
});
//create messages
var objLiveChatMessageInfo = new LiveChatMessageInfo()
{
LiveChatID = livechatID,
SentBy = MessageSentBy.System,
CreateDate = DateTime.Now,
MessageType = MessageType.Text,
Message = "Chat started",
};
LiveChatMessageManager.Instance.AddMessage(objLiveChatMessageInfo);
if (!string.IsNullOrEmpty(livechat.Message))
{
objLiveChatMessageInfo = new LiveChatMessageInfo()
{
LiveChatID = livechatID,
SentBy = MessageSentBy.Visitor,
CreateDate = DateTime.Now,
MessageType = MessageType.Text,
Message = livechat.Message
};
LiveChatMessageManager.Instance.AddMessage(objLiveChatMessageInfo);
}
livechat = GetLiveChatViewModel(objLiveChatInfo);
//ersale live chat kamel shode be khode visitor(darkhast konande chat)
Clients.Group(livechat.PortalID + "-" + visitor.VisitorGUID).startLiveChat(livechat);
//send live chat request to agents
var department = livechat.Departments.First();
Clients.Group(DepartmentAgentsGroupName + department.DepartmentID).incomingLiveChat(livechatID, visitor.VisitorGUID, livechat.Message, "add");
var context = GlobalHost.ConnectionManager.GetHubContext<VisitorsOnlineHub>();
context.Clients.Group("MyDnnLiveChatAgents-" + department.DepartmentID).invokeScript(string.Format("mydnnLiveChatRequests({0},'add');", livechatID));
//update visitor info in visitor list
visitor.DisplayName = livechat.Visitor.DisplayName;
visitor.Email = livechat.Visitor.Email;
//eslah shavad
///VisitorsOnlineApi.Instance.UpdateVisitorOnline(livechat.PortalID, visitor.VisitorGUID, visitor.UserName, visitor.DisplayName, visitor.Email, visitor.LastURL, Context.ConnectionId, true);
//var context = GlobalHost.ConnectionManager.GetHubContext<VisitorsOnlineHub>();
///context.Clients.Group("MyDnnVisitorsOnline").updateVisitorInfo(visitor);
return livechatID;
}
