public HandoffMiddleware(ConversationState conversationState, ConversationMap conversationMap, ILivePersonCredentialsProvider creds)
{
_conversationState = conversationState;
_conversationMap = conversationMap;
_creds = creds;
}
static public async Task <LivePersonConversationRecord> EscalateToAgenAsync(ITurnContext turnContext, IEventActivity handoffEvent, string account, string clientId, string clientSecret, ConversationMap conversationMap)
{
var sentinelDomain = await GetDomainAsync(account, "sentinel").ConfigureAwait(false);
var appJWT = await GetAppJWTAsync(account, sentinelDomain, clientId, clientSecret).ConfigureAwait(false);
var consumer = new ConsumerId {
ext_consumer_id = turnContext.Activity.From.Id
};
var idpDomain = await GetDomainAsync(account, "idp").ConfigureAwait(false);
var consumerJWS = await GetConsumerJWSAsync(account, idpDomain, appJWT, consumer).ConfigureAwait(false);
var context = handoffEvent.Value as JObject;
// This can be null:
var skill = context?.Value <string>("Skill");
var engagementAttributes = (context["EngagementAttributes"] as JArray)?.ToObject <EngagementAttribute[]>();
var msgDomain = await GetDomainAsync(account, "asyncMessagingEnt").ConfigureAwait(false);
var conversations = new Conversation[] {
new Conversation {
kind = "req",
id = "1,",
type = "userprofile.SetUserProfile",
body = new Body {
authenticatedData = new Authenticateddata {
lp_sdes = engagementAttributes?.Select(ea => ea.ToLivePersonEngagementAttribute()).ToArray()
}
}
},
new Conversation {
kind = "req",
id = "2,",
type = "cm.ConsumerRequestConversation",
skillId = skill,
body = new Body {
brandId = account
}
},
};
var conversationId = await StartConversationAsync(account, msgDomain, appJWT, consumerJWS, conversations).ConfigureAwait(false);
System.Diagnostics.Debug.WriteLine($"Started LP conversation id {conversationId}");
conversationMap.ConversationRecords.TryAdd(conversationId, new ConversationRecord {
ConversationReference = turnContext.Activity.GetConversationReference()
});
var messageId = 1;
// First, play out the transcript
var handoffActivity = handoffEvent as Activity;
if (handoffActivity.Attachments != null)
{
foreach (var attachment in handoffActivity.Attachments)
{
if (attachment.Name == "Transcript")
{
var transcript = attachment.Content as Transcript;
foreach (var activity in transcript.Activities)
{
var message2 = MakeLivePersonMessage(messageId++,
conversationId,
$"{activity.From.Name}: {activity.Text}");
await SendMessageToConversationAsync(account, msgDomain, appJWT, consumerJWS, message2).ConfigureAwait(false);
}
}
}
}
return(new LivePersonConversationRecord {
ConversationId = conversationId, AppJWT = appJWT, ConsumerJWS = consumerJWS, MessageDomain = msgDomain
});
}
