public void CreateDeleteTicketPosts()
{
DepartmentCollection depts = TestSetup.KayakoApiService.Departments.GetDepartments();
StaffUserCollection staff = TestSetup.KayakoApiService.Staff.GetStaffUsers();
StaffUser randomStaffUser = staff[new Random().Next(staff.Count)];
TicketCollection tickets = TestSetup.KayakoApiService.Tickets.GetTickets(depts.Select(d => d.Id).ToArray());
Ticket randomTicket = tickets[new Random().Next(tickets.Count)];
string subject = "New Post Subject";
string contents = "This will be the contents";
TicketPostRequest request = new TicketPostRequest()
{
TicketId = randomTicket.Id,
Subject = subject,
Contents = contents,
StaffId = randomStaffUser.Id,
IsPrivate = false
};
TicketPost createdPost = TestSetup.KayakoApiService.Tickets.AddTicketPost(request);
Assert.IsNotNull(createdPost);
Assert.AreEqual(createdPost.StaffId, randomStaffUser.Id);
//Assert.AreEqual(createdPost.Contents, String.Format("{0}\n{1}", contents, randomStaffUser.Signature));
//Subject?
bool success = TestSetup.KayakoApiService.Tickets.DeleteTicketPost(randomTicket.Id, createdPost.Id);
Assert.IsTrue(success);
}
public static TicketPost ToResponseData(TicketPostRequest requestData)
{
return TicketPostRequest.ToResponseType<TicketPostRequest, TicketPost>(requestData);
}
public static TicketPost ToResponseData(TicketPostRequest requestData)
{
return(TicketPostRequest.ToResponseType <TicketPostRequest, TicketPost>(requestData));
}
public static TicketPostRequest FromResponseData(TicketPost responseData)
{
return(TicketPostRequest.FromResponseType <TicketPost, TicketPostRequest>(responseData));
}
/// <summary>
/// Add a new post to an existing ticket.. Only <paramref name="userid"/> or <paramref name="staffid"/> should be set.
/// <remarks>
/// See - http://wiki.kayako.com/display/DEV/REST+-+TicketPost#REST-TicketPost-POST%2FTickets%2FTicketPost
/// </remarks>
/// </summary>
/// <param name="ticketid">The unique numeric identifier of the ticket</param>
/// <param name="subject">The ticket post subject.</param>
/// <param name="contents">The ticket post contents</param>
/// <param name="userid">The User Id, if the ticket post is to be created as a user</param>
/// <param name="staffid">The Staff Id, if the ticket post is to be created as a staff.</param>
/// <returns></returns>
public TicketPost AddTicketPost(TicketPostRequest request)
{
string apiMethod = "/Tickets/TicketPost";
request.EnsureValidData(RequestTypes.Create);
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("ticketid", request.TicketId);
parameters.AppendRequestData("subject", request.Subject);
parameters.AppendRequestData("contents", request.Contents);
if (request.UserId == null && request.StaffId == null)
{
throw new ArgumentException("Neither UserId nor StaffId are set, one of these fields are required field and cannot be null.");
}
if (request.UserId != null && request.StaffId != null)
{
throw new ArgumentException("UserId are StaffId are both set, only one of these fields must be set.");
}
if (request.UserId != null)
{
parameters.AppendRequestData("userid", request.UserId.Value);
}
if (request.StaffId != null)
{
parameters.AppendRequestData("staffid", request.StaffId.Value);
if (request.IsPrivate != null)
{
parameters.AppendRequestDataBool("isprivate", request.IsPrivate.Value);
}
}
TicketPostCollection posts = Connector.ExecutePost<TicketPostCollection>(apiMethod, parameters.ToString());
if (posts.Count > 0)
{
return posts[0];
}
return null;
}
