private Incident CreateTicket(string ServiceDesk)
{
Incident ticket = new Incident();
string InitString;
if (ServiceDesk == "MSO_Servicedesk")
{
InitString = "MSO_Eerstelijn";
}
else
{
InitString = "VDT_Eerstelijn";
}
GetServiceDeskRequest sdReq = new GetServiceDeskRequest();
ServiceDeskDefinitionRequest sdFilter = new ServiceDeskDefinitionRequest();
sdFilter.ServiceDeskName = ServiceDesk;
sdReq.ServiceDeskDefinitionRequest = sdFilter;
var sdRes = sDesk.ProcessRequest(sdReq);
//Default Ticket Config
ticket.AssigneeType = Intake.SDWS.AssigneeType.POOL;
ticket.Assignee = GetAssignee(sdRes.ServiceDeskDefinitionResponse);
ticket.AssigneeTypeSpecified = true;
//ticket.AssigneeEmail = ""; //ToDo: somthing to find the correct name and email.
ticket.EditingTemplate = sdRes.ServiceDeskDefinitionResponse.EditingTemplate;
ticket.IsUnread = true;
ticket.IsUnreadSpecified = true;
ticket.LastEditDateTime = DateTime.Now;
ticket.LastEditDateTimeSpecified = true;
ticket.Policy = sdRes.ServiceDeskDefinitionResponse.DefaultPolicy;
ticket.Priority = sdRes.ServiceDeskDefinitionResponse.Priority[0].@ref;
ticket.ServiceDeskDefinition = sdRes.ServiceDeskDefinitionResponse;
ticket.ServiceDeskName = sdRes.ServiceDeskDefinitionResponse.Name;
ticket.Severity = sdRes.ServiceDeskDefinitionResponse.Severity.FirstOrDefault(s => s.id == sdRes.ServiceDeskDefinitionResponse.DefaultSeverity).@ref;
ticket.SourceType = SourceType.Other;
ticket.SourceTypeSpecified = true;
ticket.Stage = sdRes.ServiceDeskDefinitionResponse.Stages.FirstOrDefault(s => s.Initialization == InitString).Item.@ref;
ticket.Status = sdRes.ServiceDeskDefinitionResponse.Status.FirstOrDefault(s => s.Value == "Nieuw").@ref;
var user = GetUserInfo(User.Identity.Name);
ticket.Submitter = user.FullName;
ticket.SubmitterEmail = user.Email;
ticket.SubmitterPhone = user.Phone;
var extraFields = sdRes.ServiceDeskDefinitionResponse.CustomFields;
List<SDWS.CustomField> list = new List<SDWS.CustomField>();
foreach (var item in extraFields)
{
CustomField cf = new CustomField();
cf.fieldName = item.FieldName;
if (cf.fieldName == "Urgentie")
{
cf.Value = "1 - Laag";
}
else if (cf.fieldName == "Afkomst")
{
cf.Value = "Telefoon";
}
else if (cf.fieldName == "Afkomst")
{
cf.Value = "Telefoon";
}
{
cf.Value = item.DefaultValue;
}
list.Add(cf);
}
ticket.CustomFields = list.ToArray();
return ticket;
}
/// <remarks/>
public void GetServiceDeskAsync(GetServiceDeskRequest req) {
this.GetServiceDeskAsync(req, null);
}
/// <remarks/>
public void GetServiceDeskAsync(GetServiceDeskRequest req, object userState) {
if ((this.GetServiceDeskOperationCompleted == null)) {
this.GetServiceDeskOperationCompleted = new System.Threading.SendOrPostCallback(this.OnGetServiceDeskOperationCompleted);
}
this.InvokeAsync("GetServiceDesk", new object[] {
req}, this.GetServiceDeskOperationCompleted, userState);
}
public GetServiceDeskResponse GetServiceDesk(GetServiceDeskRequest req) {
object[] results = this.Invoke("GetServiceDesk", new object[] {
req});
return ((GetServiceDeskResponse)(results[0]));
}