private static void EditTicketOptions(int ID)
{
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
string currentUsernameRole = _db.RetrieveCurrentUsernameRoleFromDatabase();
string edit = "Edit Ticket Comment";
string assign = "Edit Ticket's User assignment";
string back = "\r\nBack";
string editMsg = "\r\nChoose one of the following options to continue:\r\n";
while (true)
{
string EditCommentAndAssignment = SelectMenu.MenuColumn(new List <string> {
edit, assign, back
}, currentUsername, editMsg).option;
if (EditCommentAndAssignment == edit)
{
string ticketComment = print.TicketComment();
_db.EditCommentOfOpenTicket(ID, ticketComment);
}
else if (EditCommentAndAssignment == assign)
{
string newUserAssignment = AssignTroubleTickets.AssignTicketToUser();
AssignTroubleTickets.ChangeUserAssignmentToOpenTicket(ID, newUserAssignment);
}
else if (EditCommentAndAssignment == back)
{
print.QuasarScreen(currentUsername);
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
}
}
public static void OpenTicket()
{
var _db = new ConnectToServer();
var print = new OutputControl();
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
string comment = print.TicketComment();
string userAssignedTo = AssignTroubleTickets.AssignTicketToUser();
_db.OpenNewTechnicalTicket(currentUsername, userAssignedTo, comment);
Console.WriteLine("\n\nPress any key to return");
Console.ReadKey();
ManageTroubleTickets.OpenOrCloseTroubleTicket();
}
