// GET: SupportRequests/AcceptRequest/5
public async Task <ActionResult> AcceptRequest(int?id)
{
if (id == null)
{
return(new HttpStatusCodeResult(HttpStatusCode.BadRequest));
}
var supportRequest = await _db.SupportRequests.FindAsync(id);
if (supportRequest == null)
{
return(HttpNotFound());
}
//request is already accepted or iser is not in IT-dep
if (supportRequest.State != 0 || !User.IsInRole(@"RIVS\IT-Dep"))
{
return(RedirectToAction("Index"));
}
var login = User.Identity.Name;
var accountName = login.Substring(5, login.Length - 5);
var person = _db.Persons.FirstOrDefault(p => p.AccountName == accountName);
if (person == null)
{
return(RedirectToAction("Index"));
}
supportRequest.State = 1;
supportRequest.StartTime = DateTime.Now;
supportRequest.To = person;
_db.Entry(supportRequest).State = EntityState.Modified;
await _db.SaveChangesAsync();
using (var mailer = new EmailController())
{
//mail for user (job started)
var mail = await mailer.Accepted((int)id);
mail?.Deliver();
}
return(RedirectToAction("Index"));
}
public async Task <ActionResult> Edit(SupportRequestViewModel requestViewModel)
{
var started = false;
var itUserChanged = false;
var login = User.Identity.Name;
var accountName = login.Substring(5, login.Length - 5);
var person = await _db.Persons.FirstOrDefaultAsync(p => p.AccountName == accountName);
if (person == null || !ModelState.IsValid)
{
// return view with error message
if (person == null)
{
ModelState.AddModelError(string.Empty, "Ошибка авторизации!");
}
return(View(requestViewModel.EditByIt ? "EditByIt" : "EditByUser", requestViewModel));
}
var supportRequest = await _db.SupportRequests.FindAsync(requestViewModel.Id);
if (supportRequest == null)
{
return(HttpNotFound());
}
supportRequest.Category = requestViewModel.Category;
//a file was attached
if (requestViewModel.Upload != null && requestViewModel.Upload.ContentLength > 0)
{
if (requestViewModel.Upload.ContentLength > 10485760)
{
ModelState.AddModelError(string.Empty, "Файл должен быть меньше 10 МБ!");
return(View(requestViewModel.EditByIt ? "EditByIt" : "EditByUser", requestViewModel));
}
var fileName = Path.GetFileName(requestViewModel.Upload.FileName);
if (!string.IsNullOrEmpty(fileName))
{
var dir = Directory.CreateDirectory(Path.Combine(HostingEnvironment.MapPath(@"~/SupportFiles"), Guid.NewGuid().ToString()));
var filePath = Path.Combine(dir.FullName, fileName);
requestViewModel.Upload.SaveAs(filePath);
var requestFile = new SupportFile
{
Path = filePath
};
_db.SupportFiles.Add(requestFile);
supportRequest.File = requestFile;
}
}
//edit by user
if (!requestViewModel.EditByIt)
{
int mark;
supportRequest.Text = requestViewModel.Text;
supportRequest.Mark = int.TryParse(requestViewModel.Mark, out mark) ? mark : 0;
if (supportRequest.State == 2 && supportRequest.Mark == 0)
{
requestViewModel.State = 2;
ModelState.AddModelError(string.Empty, "Пожалуйста, выберите оценку");
return(View("EditByUser", requestViewModel));
}
supportRequest.FeedBack = requestViewModel.FeedBack;
supportRequest.Urgency = requestViewModel.Urgency;
}
//edit by IT-user
else
{
if (requestViewModel.ToId != 0)
{
var itUser = await _db.Persons.FindAsync(requestViewModel.ToId);
if (itUser != null)
{
//new request assigned to an IT-user - start it
if (supportRequest.State == 0)
{
supportRequest.State = 1;
supportRequest.StartTime = DateTime.Now;
started = true;
}
else if (supportRequest.To != itUser)
{
itUserChanged = true;
}
supportRequest.To = itUser;
}
}
supportRequest.Comment = requestViewModel.Comment;
supportRequest.SoftwareInstalled = requestViewModel.SoftwareInstalled;
supportRequest.SoftwareRemoved = requestViewModel.SoftwareRemoved;
supportRequest.SoftwareRepaired = requestViewModel.SoftwareRepaired;
supportRequest.SoftwareUpdated = requestViewModel.SoftwareUpdated;
//supportRequest.HardwareId = requestViewModel.HardwareId;
//supportRequest.HardwareReplaced = requestViewModel.HardwareReplaced;
supportRequest.OtherActions = requestViewModel.OtherActions;
}
_db.Entry(supportRequest).State = EntityState.Modified;
await _db.SaveChangesAsync();
using (var mailer = new EmailController())
{
EmailResult mail = null;
//edit by IT-user
if (requestViewModel.EditByIt)
{
//job started right now, IT-user selected
if (started)
{
//mail for user (job started)
mail = await mailer.Accepted(requestViewModel.Id);
mail?.Deliver();
//mail for selected IT user (request assigned)
mail = await mailer.EditByIt(requestViewModel.Id, User.Identity.Name.GetUserName());
mail?.Deliver();
}
//job in progress, IT-user changed by another IT-user
else if (itUserChanged)
{
//mail for selected IT user (request assigned)
mail = await mailer.EditByIt(requestViewModel.Id, User.Identity.Name.GetUserName());
mail?.Deliver();
}
}
//edit by user
else
{
switch (supportRequest.State)
{
//job in progress
case 1:
//mail for selected IT user (request changed)
mail = await mailer.EditByUser(requestViewModel.Id);
break;
//job is done, user added mark and feedback
case 2:
//mail for IT managers
mail = await mailer.Feedback(requestViewModel.Id);
break;
}
mail?.Deliver();
}
}
return(RedirectToAction("Index"));
}
public async Task <ActionResult> Create(SupportRequestViewModel supportRequest)
{
if (!ModelState.IsValid)
{
return(View(supportRequest));
}
if (string.IsNullOrEmpty(supportRequest.Text))
{
// return view with error message
ModelState.AddModelError(string.Empty, "Введите текст заявки!");
return(View(supportRequest));
}
var fromIt = false;
var login = User.Identity.Name;
var accountName = login.Substring(5, login.Length - 5);
var person = _db.Persons.FirstOrDefault(p => p.AccountName == accountName);
if (person == null)
{
ModelState.AddModelError(string.Empty, "Ошибка авторизации!");
return(View(supportRequest));
}
Computer comp = null;
SupportFile requestFile = null;
//support request has attached file
if (supportRequest.Upload != null && supportRequest.Upload.ContentLength > 0)
{
if (supportRequest.Upload.ContentLength > 10485760)
{
ModelState.AddModelError(string.Empty, "Файл должен быть меньше 10 МБ!");
return(View(supportRequest));
}
var fileName = Path.GetFileName(supportRequest.Upload.FileName);
if (!string.IsNullOrEmpty(fileName))
{
var dir = Directory.CreateDirectory(Path.Combine(HostingEnvironment.MapPath(@"~/SupportFiles"), Guid.NewGuid().ToString()));
var filePath = Path.Combine(dir.FullName, fileName);
supportRequest.Upload.SaveAs(filePath);
requestFile = new SupportFile
{
Path = filePath
};
_db.SupportFiles.Add(requestFile);
}
}
var newRequest = new SupportRequest
{
Text = supportRequest.Text,
Urgency = supportRequest.Urgency,
Category = supportRequest.Category,
CreationTime = DateTime.Now,
FinishTime = null,
File = requestFile
};
//created by IT-user
if (supportRequest.ToId != 0 && supportRequest.FromId != 0)
{
var ituser = await _db.Persons.FindAsync(supportRequest.ToId);
var user = await _db.Persons.FindAsync(supportRequest.FromId);
if (ituser == null || user == null)
{
ModelState.AddModelError(string.Empty, "Пользователь не найден!");
return(View(supportRequest));
}
comp = _db.Computers.Where(c => c.Owner.Id == user.Id).OrderByDescending(c => c.LastReportDate).FirstOrDefault();
newRequest.To = ituser;
newRequest.From = user;
newRequest.State = 1;
newRequest.StartTime = DateTime.Now;
user.SupportRequests.Add(newRequest);
_db.Entry(user).State = EntityState.Modified;
fromIt = true;
}
//created by ordinary user
else
{
var compName = StaticData.GetCompName(Request.UserHostName);
if (!string.IsNullOrEmpty(compName))
{
comp = _db.Computers.FirstOrDefault(c => c.ComputerName == compName);
}
newRequest.From = person;
newRequest.State = 0;
newRequest.StartTime = null;
person.SupportRequests.Add(newRequest);
_db.Entry(person).State = EntityState.Modified;
}
if (comp != null)
{
newRequest.FromComputer = comp;
comp.SupportRequests.Add(newRequest);
_db.Entry(comp).State = EntityState.Modified;
}
_db.SupportRequests.Add(newRequest);
_db.SaveChanges();
using (var mailer = new EmailController())
{
EmailResult mail;
if (fromIt)
{
//mail for selected IT user
mail = await mailer.EditByIt(newRequest.Id, User.Identity.Name.GetUserName());
mail?.Deliver();
//mail for user (job started)
mail = await mailer.Accepted(newRequest.Id);
mail?.Deliver();
}
else
{
//mail for IT users
mail = await mailer.NewFromUser(newRequest.Id);
mail?.Deliver();
}
}
return(RedirectToAction("Index"));
}