private CustomerData DeQueue()
{
CustomerData Chat = null;
try
{
while (!this._queueMutex.WaitOne())
{
Thread.Sleep(20);
}
if (SharedClass.Customerqueue.Count > 0)
{
Chat = SharedClass.Customerqueue.Dequeue();
}
}
catch (Exception e)
{
Logger.Error(string.Format("Exception DeQueing Message. {0}", e.ToString()), LogTarget.PUBLISHER);
}
finally
{
this._queueMutex.ReleaseMutex();
}
return(Chat);
}
private void HandleUIAction(JObject requestPayload)
{
string Action = string.Empty;
int AccountId = 0, WidgetId = 0, ConversationId = 0;
string WidgetUUID, Channel;
try
{
if (requestPayload.SelectToken("Action") == null || requestPayload.SelectToken("Channel") == null || requestPayload.SelectToken("ConversationId") == null || requestPayload.SelectToken("AccountId") == null || requestPayload.SelectToken("WidgetId") == null)
{
responseJSonObject = new JObject(new JProperty("Success", false),
new JProperty("Message", "Insufficient request payload"));
return;
}
Action = requestPayload.SelectToken("Action").ToString();
AccountId = Convert.ToInt32(requestPayload.SelectToken("AccountId").ToString());
Channel = requestPayload.SelectToken("Channel").ToString();
WidgetId = Convert.ToInt32(requestPayload.SelectToken("WidgetId").ToString());
ConversationId = Convert.ToInt32(requestPayload.SelectToken("ConversationId").ToString());
switch (Action)
{
case "NEWCHAT":
CustomerData chat = new CustomerData();
chat.AccountId = AccountId;
chat.Channel = Channel;
chat.WidgetId = WidgetId;
chat.ConversationId = ConversationId;
SharedClass.Customerqueue.Enqueue(chat);
break;
case "INPROGRESS":
//if (SharedClass.IsCampaignInstanceActive(campaignInstanceId))
//{
// responseJSonObject = new JObject(new JProperty("Success", false),
// new JProperty("Campaign already active"));
//}
//else
//{
// Logger.Info(string.Format("Campaign InstanceId : {0} And Status : {1}", campaignInstanceId, campaignStatus));
// if (!SharedClass.IsCampaignInstanceActive(campaignInstanceId) && "INPROGRESS,RESUME".Split(new char[] { ',' }).Contains(campaignStatus))
// {
// responseJSonObject = ResumeCampaign(campaignInstanceId);
// }
//}
break;
default:
responseJSonObject = new JObject(new JProperty("Success", false),
new JProperty("Message", "Invalid Campaign Status"));
break;
}
}
catch (Exception e)
{
responseJSonObject = new JObject(new JProperty("Success", false),
new JProperty("Message", "Unable to perform action."));
}
}
private (int, bool) GetAvailableAgent(CustomerData chat)
{
int agentId = 0;
bool IsPing = false;
SqlConnection sqlCon = new SqlConnection(SharedClass.ConnectionString);
try
{
SqlCommand sqlCommand = new SqlCommand(StoredProcedure.GET_AVAILABLE_AGENT, sqlCon);
sqlCommand.CommandType = CommandType.StoredProcedure;
sqlCommand.Parameters.Clear();
sqlCommand.Parameters.Add(ProcedureParameter.ACCOUNT_ID, SqlDbType.Int).Value = chat.AccountId;
sqlCommand.Parameters.Add(ProcedureParameter.WIDGET_ID, SqlDbType.BigInt).Value = chat.WidgetId;
sqlCommand.Parameters.Add(ProcedureParameter.CONVERSATION_ID, SqlDbType.BigInt).Value = chat.ConversationId;
sqlCommand.Parameters.Add(ProcedureParameter.AGENT_ID, SqlDbType.Int).Direction = ParameterDirection.Output;
sqlCommand.Parameters.Add(ProcedureParameter.IS_PING, SqlDbType.Bit).Direction = ParameterDirection.Output;
sqlCommand.Parameters.Add(ProcedureParameter.SUCCESS, SqlDbType.Bit).Direction = ParameterDirection.Output;
sqlCommand.Parameters.Add(ProcedureParameter.MESSAGE, SqlDbType.VarChar, 1000).Direction = ParameterDirection.Output;
sqlCon.Open();
sqlCommand.ExecuteNonQuery();
sqlCon.Close();
if (Convert.ToBoolean(sqlCommand.Parameters[ProcedureParameter.SUCCESS].Value) == true)
{
if (!Convert.IsDBNull(sqlCommand.Parameters[ProcedureParameter.AGENT_ID].Value) && Convert.ToInt32(sqlCommand.Parameters[ProcedureParameter.AGENT_ID].Value) > 0)
{
agentId = Convert.ToInt32(sqlCommand.Parameters[ProcedureParameter.AGENT_ID].Value);
IsPing = Convert.ToBoolean(sqlCommand.Parameters[ProcedureParameter.IS_PING].Value);
}
}
else
{
Logger.Error(string.Format("No Data returned from database for Proc {0} , AccountId : {1} AND Message From DB : {2}", StoredProcedure.GET_AVAILABLE_AGENT, chat.AccountId, sqlCommand.Parameters[ProcedureParameter.MESSAGE].Value));
SharedClass.ThreadSleep(1000);
}
//Logger.Info(string.Format("Agentid : {0}", agentId));
}
catch (Exception ex)
{
Logger.Error(string.Format("Error at GetAvailableAgent Error : {0}", ex.ToString()));
SharedClass.ThreadSleep(1000);
}
finally
{
if (sqlCon.State == ConnectionState.Open)
{
sqlCon.Close();
}
}
return(agentId, IsPing);
}
internal bool EnQueue(CustomerData Chat)
{
bool enQueued = false;
try
{
while (!this._queueMutex.WaitOne())
{
Thread.Sleep(20);
}
SharedClass.Customerqueue.Enqueue(Chat);
}
catch (Exception e)
{
Logger.Error(string.Format("Exception while EnQueuing Message. {0}", e.ToString()), LogTarget.PUBLISHER);
enQueued = false;
}
finally
{
this._queueMutex.ReleaseMutex();
}
return(enQueued);
}
public void AgentCustomerMapper()
{
try
{
//int agentId = 0;
CustomerData CusObj = null;
Logger.Info("Agent Customer Mapper Started ");
while (!SharedClass.HasStopSignal && this._shouldIPoll)
{
try
{
if (this.QueueCount() > 0)
{
Logger.Info("Processing customer chats,Queue count : " + this.QueueCount().ToString());
CusObj = new CustomerData();
CusObj = this.DeQueue();
Logger.Info("Processing customer chats :" + CusObj.Channel);
(int agentId, bool IsPingAgent) = this.GetAvailableAgent(CusObj);
if (agentId > 0)
{
JObject wsMessageObj = new JObject();
JObject dataObj = new JObject();
dataObj = new JObject(new JProperty("AccountId", CusObj.AccountId),
new JProperty("WidgetId", CusObj.WidgetId),
new JProperty("WidgetUUID", CusObj.WidgetUUID),
new JProperty("CustomerChannel", CusObj.Channel),
new JProperty("ConversationId", CusObj.ConversationId),
new JProperty("MaxAttempts", CusObj.WidgetId));
wsMessageObj = new JObject(new JProperty("Module", "Chat"),
new JProperty("Event", "NewChat"),
new JProperty("Channel_Name", "Agent_" + agentId.ToString()),
new JProperty("Data", dataObj));
this._publisher.EnQueue(wsMessageObj);
Logger.Info(string.Format("Enqueued the websocket Message : {0}", wsMessageObj));
}
else
{
this.EnQueue(CusObj);
SharedClass.ThreadSleep(1000);
}
}
else
{
SharedClass.ThreadSleep(1000);
}
}
catch (Exception ex)
{
Logger.Error(string.Format("Error at AgentCustomerMapper , Error : {0}", ex.ToString()));
}
finally
{
}
}
}
catch (Exception ex)
{
Logger.Error(string.Format("Error at AgentCustomerMapper , Error : {0}", ex.ToString()));
}
}
