private void UpdateAgentStatus(AgentState status)
{
try
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoLogger5, string.Format("UpdateAgentStatus. {0} To {1}", _agentPreviouState, _agentCurrentState), Logger.LogLevel.Info);
new SwitchOnType <AgentState>(status)
.Case <AgentAcw>(ac =>
{
OnAgentStatusUpdating();
ArdsHandler.ResourceStatusChangeACW(UserAuth, CallSessionId);
OnAgentStatusUpdated();
})
.Case <AgentBreak>(asc =>
{
OnAgentStatusUpdating();
ArdsHandler.ResourceStatusChangeBreak(UserAuth, CallSessionId);
OnAgentStatusUpdated();
})
.Case <AgentBusy>(conf =>
{
OnAgentStatusUpdating();
ArdsHandler.ResourceStatusChangeBusy(UserAuth, CallSessionId);
OnAgentStatusUpdated();
})
.Case <AgentIdle>(cont =>
{
OnAgentStatusUpdating();
var reply = ArdsHandler.SendStatusChangeRequestIdel(UserAuth, CallSessionId);
BreakRequsetHandle(reply.Command);
OnAgentStatusUpdated();
});
//.Case<AgentInitiate>(disc => SetDisconnectDialPad())
//.Case<AgentOffline>(spotTrade => SetHoldDialPad())
//.Default<AgentState>(t => DisableRingtone());
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "UpdateAgentStatus", exception, Logger.LogLevel.Error);
OnAgentStatusUpdated();
}
}
private void ChangeUI(AgentState state)
{
try
{
new ComMethods.SwitchOnType <AgentState>(state)
.Case <AgentInitiate>(initiate =>
{
UiState.InInitiateState();
})
.Case <AgentIdle>(i =>
{
UiState.InIdleState();
ResoursHandler.SendStatusChangeRequestIdel(Auth, CallSessionId);
})
.Case <AgentBusy>(b =>
{
UiState.InCallRingingState(); // (CallDirection);
if (CallDirection == CallDirection.Incoming)
{
ResoursHandler.ResourceStatusChangeBusy(Auth, CallSessionId);
}
})
.Case <AgentAcw>(b =>
{
UiState.InAcwState();
ResoursHandler.ResourceStatusChangeAcw(Auth, CallSessionId);
})
.Case <AgentBreak>(b =>
{
UiState.InBreakState();
ResoursHandler.ResourceStatusChangeBreak(Auth, CallSessionId);
})
.Case <AgentOffline>(b => UiState.InOfflineState())
.Default <AgentState>(t => UiState.InOfflineState());
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "Agent ChangeUI", exception, Logger.LogLevel.Error);
}
}
public Agent()
{
AgentCurrentMode = new AgentMode();
AgentPreviousMode = new AgentMode();
_agentCurrentState = new AgentInitiate();
}