public string GetTwilioStatsForWallboard()
{
var stats = new WallboardStats
{
QueueStats = new QueueStats(),
AgentStats = new List<AgentStat>()
};
//TODO: Hardcoded until we have more than 1 team
var queue = _queueService.ResolveByTeamId(6);
stats.QueueStats.AverageWait = queue.AverageWaitTime.ToString();
stats.QueueStats.CallCount = queue.Size.ToString();
stats.QueueStats.AbandonRate = _queueService.GetQueueAbandonRateForDay(queue.Sid);
var agents = _agentService.GetAgentsForTeamByTeamId("6");
foreach (var agent in agents)
{
//var agentName =
//agent.CallsTaken = _agentService.GetCallsTakenByAgentOverPeriod(agent.Id);
}
JavaScriptSerializer serializer = new JavaScriptSerializer();
return serializer.Serialize(stats);
}
public WallboardStats GetWallboardStatsForTeam(string teamId)
{
var stats = new WallboardStats()
{
QueueStats = new QueueStats(),
AgentStats = new List<AgentStat>()
};
var queue = _queueService.ResolveByTeamId(Convert.ToInt32(teamId));
var twilioQueue = _queueProvider.GetQueue(queue.Sid);
if (twilioQueue == null)
return null;
stats.QueueStats.AverageWait = twilioQueue.AverageWaitTime.ToString();
stats.QueueStats.CallCount = twilioQueue.Size.ToString();
stats.QueueStats.AbandonRate = _queueService.GetQueueAbandonRateForDay(queue.Sid);
var agents = _agentService.GetAgentsForTeamByTeamId("6");
foreach (var agent in agents)
{
var today = DateTime.Today;
var tomorrow = today.AddDays(1);
var clientName = agent.Email.Split('@')[0];
clientName = clientName.Replace('.', '_');
var callsTaken = _agentService.GetCallsTakenByAgentOverPeriod(clientName, today, tomorrow);
var callsDialled = _agentService.GetCallsDialledByAgentOverPeriod(clientName, today, tomorrow);
stats.AgentStats.Add(new AgentStat
{
AgentIdentifier = agent.Email,
AnsweredCalls = Convert.ToInt32(string.IsNullOrEmpty(callsTaken) ? "0" : callsTaken),
DialledCalls = Convert.ToInt32(string.IsNullOrEmpty(callsDialled) ? "0" : callsDialled)
});
}
stats.AgentStats = stats.AgentStats.OrderByDescending(l => l.AnsweredCalls).ToList();
return stats;
}
