private void sendemail(long ticket, string eto, TicketsDBDataContext dbContext, bool isadmin)
{
if (isadmin == false)
{
try
{
email ClosedTicket = new email();
ClosedTicket.sendemail("Your IT Ticket has been closed.", "Thank you for patiently waiting while we worked to resolve your issue.\r\n\r\nYour resolved ticket ID is: " + ticket + "\r\n\r\nThank you,\r\nYour IT Support Team", ticket.ToString(), eto.ToString());
try
{
dbContext.SubmitChanges();
this.Close();
}
catch
{
MessageBox.Show("Unable to close ticket. No server connection available");
}
this.Close();
}
catch
{
MessageBox.Show("User email address. not valid. Changes made, no email sent.");
dbContext.SubmitChanges();
this.Close();
}
}
else
{
try
{
try
{
dbContext.SubmitChanges();
this.Close();
}
catch
{
MessageBox.Show("Unable to close ticket. No server connection available");
}
this.Close();
}
catch
{
MessageBox.Show("User email address. not valid. Changes made, no email sent.");
dbContext.SubmitChanges();
this.Close();
}
}
}
//submit new ticket
private void button1_Click(object sender, EventArgs e)
{
if (comboBox1.SelectedIndex == -1)
{
MessageBox.Show("User MUST select a ticket type", "Error, invalid selection",
MessageBoxButtons.OK, MessageBoxIcon.Error);
}
else
{
if (!textBox2.Text.ToString().Contains("@") || !textBox2.Text.ToString().Contains(".com"))
{
MessageBox.Show("Please Enter a Valid email address");
}
else if (!textBox2.Text.ToString().Contains("cnscares.com"))
{
MessageBox.Show("Please use your CNS email. No other email address can be accepted.");
}
else
{
Random rnd = new Random();
DateTime mountain = TimeZoneInfo.ConvertTime(DateTime.Now, TimeZoneInfo.FindSystemTimeZoneById("Mountain Standard Time"));
long ticketnumber = long.Parse(mountain.ToString("MMddyyyyhhmm") + rnd.Next(1, 1000).ToString());
string ticketor = "";
string tphone = "";
string temail = "";
string dissue = "";
string issue = "";
char status = 'P';
string Device = "";
ticketor = username.Text;
tphone = textBox3.Text;
temail = textBox2.Text;
dissue = label5.Text;
if (label8.Text == "Fax")
{
issue = "Type of issue: " + label8.Text + "\r\n\r\nIncoming or Outgoing Fax: " + textBox4.Text +
"\r\n\r\nError Provided: " + textBox5.Text + "\r\n\r\nMore Details: \r\n" + textBox1.Text;
}
else if (label8.Text == "Kinnser Password" || label8.Text == "AD")
{
issue = "Type of issue: " + label8.Text + "\r\n\r\nName of Agent: " + textBox4.Text +
"\r\n\r\nUsername of Agent: " + textBox5.Text + "\r\n\r\nBest way to contact: " +
textBox6.Text + "\r\n\r\nContact Information: " + textBox7.Text + "\r\n\r\nMore Details: \r\n"
+ textBox1.Text;
}
else if (label8.Text == "Printer-Scanner")
{
issue = "Type of issue: " + label8.Text + "\r\n\r\nOwner of Printer-Scanner: " + textBox4.Text +
"\r\n\r\nPreviously completed Steps: " + textBox5.Text + "\r\n\r\nMore Details: \r\n" + textBox1.Text;
}
else if (label8.Text == "Email" || label8.Text == "Laptop" || label8.Text == "Desktop" ||
label8.Text == "Tablet")
{
if (label8.Text == "Laptop" || label8.Text == "Desktop")
{
Device = textBox5.Text;
}
issue = "Type of issue: " + label8.Text + "\r\n\r\nError: " + textBox4.Text +
"\r\n\r\nMore Details: \r\n" + textBox1.Text;
}
else if (label8.Text == "Phone")
{
issue = "Type of issue: " + label8.Text + "\r\n\r\nType of Phone: " + textBox4.Text +
"\r\n\r\nErrors: " + textBox5.Text + "\r\n\r\nMore Details: \r\n" + textBox1.Text;
}
else if (label8.Text == "CRM Dynamics 365")
{
issue = "Type of issue: D365\r\n\r\nError: " + textBox4.Text + "\r\n\r\nMore Details: \r\n" + textBox1.Text;
label8.Text = "D365";
}
else
{
issue = textBox1.Text;
}
if (label8.Text != "Kinnser")
{
if (label8.Text == "Kinnser Password")
{
label8.Text = "Kinnser";
}
string notes = "";
if (Someoneelse.Checked)
{
string domainName = "192.168.10.5";
PrincipalContext ctx = new PrincipalContext(ContextType.Domain, domainName);
UserPrincipal user = UserPrincipal.FindByIdentity(ctx, comboBox2.Text);
if (user != null)
{
notes += "Ticket was created by: " + ticketor + "\r\nFor: CNS\\" + user.SamAccountName + "\r\n\r\n";
ticketor = "CNS\\" + user.SamAccountName;
}
else
{
MessageBox.Show("Error! No selection made that is in the server!");
}
}
using (TicketsDBDataContext dbContext = new TicketsDBDataContext())
{
Ticketer test = new Ticketer
{
ID2 = ticketnumber,
Ticketor = ticketor,
Tphone = tphone,
Temail = temail,
Dissue = dissue,
Issue = issue,
Status = status,
DeviceID = Device,
IssueType = label8.Text,
Resolver = null,
Priority = 'P',
Supported = true,
Assigned = "It Support",
Notes = notes
};
dbContext.Ticketers.InsertOnSubmit(test);
bool submitsuccess = false;
if (label8.Text == "Tablet" && textBox5.Text == "")
{
MessageBox.Show("A contact phone number is required");
}
else
{
try
{
dbContext.SubmitChanges();
submitsuccess = true;
}
catch
{
submitsuccess = false;
MessageBox.Show("Unable to create a new ticket. No server connection available. Please check VPN and internet connections");
_owner.Close();
}
if (submitsuccess == true)
{
//emailcode here
try
{
//standard email for a D365 ticket
if (label8.Text == "D365")
{
email D365email = new email();
D365email.sendemail("A new D365 IT Ticket has been placed.", "A new IT ticket for D365 related issues has been created. please review the details of this ticket in the CNS IT ticketing system.\r\n\r\nTicket ID: " + ticketnumber + "\r\nType of issue: D365", ticketnumber.ToString(), "*****@*****.**");
}
//Standard email for a new ticket.
email NewTicket = new email();
NewTicket.sendemail("Your IT ticket has been created.", "Thank you for creating your IT ticket using the CNS IT ticketing system.\r\n\r\nThe ticket ID is: " + ticketnumber + "\r\nThe type of issue is: " + label8.Text + "\r\n\r\nThis issue will be resolved as quickly as possible. Please allow 10 minutes for the IT team to see this new ticket.\r\n\r\nThank you,\r\nYour IT Support Team\r\n\r\n", ticketnumber.ToString(), textBox2.Text.ToString());
MessageBox.Show("Your ticket is submited. The ID is: " + ticketnumber, "Ticket Creation Successful!",
MessageBoxButtons.OK, MessageBoxIcon.Information);
}
catch (Exception ex)
{
MessageBox.Show("Unable to send email(s).\r\n\r\n Error: \r\n" + ex.ToString());
}
this.Close();
}
else
{
this.Close();
}
}
}
}
else
{
MessageBox.Show("Sorry, this is not a supported ticket type.");
this.Close();
}
}
}
}
private void button1_Click(object sender, EventArgs e)
{
if (comboBox1.SelectedIndex == -1)
{
MessageBox.Show("User MUST select a ticket type", "Error, invalid selection", MessageBoxButtons.OK, MessageBoxIcon.Error);
}
else
{
Random rnd = new Random();
long ticketnumber = long.Parse(DateTime.Now.ToString("MMddyyyyhhmm") + rnd.Next(1, 1000).ToString());
string ticketor = "";
string tphone = "";
string temail = "";
string dissue = "";
string issue = "";
char status = 'P';
string Device = "";
string issuetype = label8.Text;
ticketor = username.Text;
tphone = textBox3.Text;
temail = textBox2.Text;
dissue = label5.Text;
if (comboBox1.SelectedIndex == 0)
{
issuetype = "IT-New PC";
issue = "New Computer Setup. \r\nType of Device: " + textBox4.Text + "\r\nDevice-ID: " + textBox6.Text + "\r\nSerial Number of device: " + textBox5.Text + "\r\nDevice is Assigned to: " + textBox7.Text + "\r\n\r\nMore Details:\r\n" + textBox1.Text;
Device = textBox6.Text;
}
else if (comboBox1.SelectedIndex == 1)
{
issuetype = "IT-Permissions";
issue = "Change of user permissions\r\nName of agent needing changed: " + textBox4.Text + "\r\nWhat needs changed: " + textBox5.Text;
}
else if (comboBox1.SelectedIndex == 2)
{
issuetype = "IT-Destroy";
issue = "Device Destruction. \r\nType of Device: \r\n" + textBox4.Text + "\r\nCNS-ID of Device: " + textBox5.Text + "\r\nPrevious person it was assigned to: " + textBox6.Text + "\r\n\r\nMore Details:\r\n" + textBox1.Text;
Device = textBox5.Text;
}
else if (comboBox1.SelectedIndex == 3)
{
issuetype = "IT-Phone";
issue = "Phone Setup\r\nType of Device: " + textBox4.Text + "\r\nCNS-ID of device:" + textBox5.Text + "\r\nName of person it is being assigned to: " + textBox6.Text + "\r\n\r\nMore Details:\r\n" + textBox1.Text;
Device = textBox5.Text;
}
else if (comboBox1.SelectedIndex == 4)
{
issuetype = "IT-Security";
issue = "Security Log Pull\r\nType of Device: " + textBox4.Text + "\r\nCNS-ID of device: " + textBox5.Text + "\r\n\r\nMore Details:\r\n" + textBox1.Text;
Device = textBox5.Text;
}
else if (comboBox1.SelectedIndex == 5)
{
issuetype = "IT-Tablet";
issue = "Tablet Setup\r\nIs it being reconfigured or setup: " + textBox4.Text + "\r\nCNS-ID of device: " + textBox5.Text + "\r\n\r\nMore Details:\r\n" + textBox1.Text;
}
else if (comboBox1.SelectedIndex == 6)
{
issuetype = "IT-User";
issue = "New user Setup\r\nAgent Name: " + textBox7.Text + "\r\nAgent Title: " + textBox4.Text + "\r\nDate Agent Starts: " + textBox5.Text + "\r\nDrives Agent needs: " + textBox6.Text + "\r\n\r\nMore Details:\r\n" + textBox1.Text;
}
else if (comboBox1.SelectedIndex == 7)
{
issuetype = "IT-Update";
issue = "Update Logs Pulled from N-able" + "\r\n\r\nMore Details:\r\n" + textBox1.Text;
}
else if (comboBox1.SelectedIndex == 8)
{
issuetype = "IT-Other";
issue = "Other" + "\r\n\r\nMore Details:\r\n" + textBox1.Text;
}
else if (comboBox1.SelectedIndex == 9)
{
issuetype = "IT-ODI";
issue = "Off Duty Issue" + "\r\n\r\nMore Details:\r\n" + textBox1.Text;
}
using (TicketsDBDataContext dbContext = new TicketsDBDataContext())
{
Ticketer test = new Ticketer
{
ID2 = ticketnumber,
Ticketor = ticketor,
Tphone = tphone,
Temail = temail,
Dissue = dissue,
Issue = issue,
Status = status,
DeviceID = Device,
IssueType = issuetype,
Resolver = null,
Priority = 'P',
Supported = true
};
dbContext.Ticketers.InsertOnSubmit(test);
try
{
dbContext.SubmitChanges();
MessageBox.Show("Your ticket is submited. The ID is: " + ticketnumber, "Ticket Creation Successful!",
MessageBoxButtons.OK, MessageBoxIcon.Information);
}
catch
{
MessageBox.Show("Unable to create a new ticket. No server connection available");
}
this.Close();
}
}
}
//submition of update
private void Submit(object sender, EventArgs e)
{
using (TicketsDBDataContext dbContext = new TicketsDBDataContext())
{
try
{
Ticketer test = dbContext.Ticketers.SingleOrDefault(X => X.ID2 == useselected);
if (comboBox1.SelectedIndex != -1)
{
test.IssueType = comboBox1.Text;
}
else
{
test.IssueType = test.IssueType;
}
//New PC form commpletion
if (test.Notes != textBox3.Text && textBox3.Text != "")
{
test.Notes += DateTime.Now.ToString("MM/dd/yyyy hh:mm:ss tt ") + username.Text + ": " + textBox3.Text + "\r\n";
}
//status update push
if (checkBox1.Checked)
{
test.Status = 'O';
test.Assigned = System.DirectoryServices.AccountManagement.UserPrincipal.Current.DisplayName;
dbContext.SubmitChanges();
this.Close();
//Priority Update Push
if (checkBox5.Checked)
{
test.Priority = 'L';
dbContext.SubmitChanges();
_owner.LoadData();
Close();
}
else if (checkBox6.Checked)
{
test.Priority = 'M';
dbContext.SubmitChanges();
_owner.LoadData();
Close();
}
else if (checkBox7.Checked)
{
test.Priority = 'H';
dbContext.SubmitChanges();
_owner.LoadData();
Close();
}
//supported by IT update push
if (checkBox8.Checked)
{
test.Supported = true;
dbContext.SubmitChanges();
this.Close();
}
else
{
test.Supported = false;
dbContext.SubmitChanges();
this.Close();
}
}
else if (checkBox2.Checked)
{
test.Status = 'P';
dbContext.SubmitChanges();
this.Close();
//Priority Update Push
if (checkBox5.Checked)
{
test.Priority = 'L';
dbContext.SubmitChanges();
_owner.LoadData();
this.Close();
}
else if (checkBox6.Checked)
{
test.Priority = 'M';
dbContext.SubmitChanges();
_owner.LoadData();
this.Close();
}
else if (checkBox7.Checked)
{
test.Priority = 'H';
dbContext.SubmitChanges();
_owner.LoadData();
this.Close();
}
//supported by IT update push
if (checkBox8.Checked)
{
test.Supported = true;
dbContext.SubmitChanges();
this.Close();
}
else
{
test.Supported = false;
dbContext.SubmitChanges();
this.Close();
}
}
else if (checkBox3.Checked)
{
test.Status = 'C';
if (textBox2.Text == "" || textBox4.Text == "" || textBox5.Text == "")
{
if (test.Resolver == "")
{
MessageBox.Show("Please fill in all details to close the ticket", "Status update unsuccessful",
MessageBoxButtons.OK, MessageBoxIcon.Error);
}
else
{
MessageBox.Show("Ticket Already Closed", "Status update unsuccessful",
MessageBoxButtons.OK, MessageBoxIcon.Error);
}
}
else
{
test.Dresolve = label10.Text;
test.Resolver = username.Text;
test.Remail = textBox4.Text;
test.Rphone = textBox5.Text;
test.Resolution = textBox2.Text;
bool isadmin = false;
if (test.IssueType == "IT-Update" || test.IssueType == "IT-New PC" ||
test.IssueType == "IT-Permissions" || test.IssueType == "IT-Destroy" ||
test.IssueType == "IT-Phone" || test.IssueType == "IT-Security" ||
test.IssueType == "IT-Tablet" || test.IssueType == "IT-User" ||
test.IssueType == "IT-Update" || test.IssueType == "IT-Other" ||
test.IssueType == "IT-ODI")
{
isadmin = true;
}
sendemail(useselected, test.Temail, dbContext, isadmin);
}
}
else if (checkBox4.Checked)
{
test.Status = 'F';
dbContext.SubmitChanges();
this.Close();
//Priority Update Push
if (checkBox5.Checked)
{
test.Priority = 'L';
dbContext.SubmitChanges();
_owner.LoadData();
this.Close();
}
else if (checkBox6.Checked)
{
test.Priority = 'M';
dbContext.SubmitChanges();
_owner.LoadData();
this.Close();
}
else if (checkBox7.Checked)
{
test.Priority = 'H';
dbContext.SubmitChanges();
_owner.LoadData();
this.Close();
}
//supported by IT update push
if (checkBox8.Checked)
{
test.Supported = true;
dbContext.SubmitChanges();
this.Close();
}
else
{
test.Supported = false;
dbContext.SubmitChanges();
this.Close();
}
}
}
catch
{
MessageBox.Show("No server connection available. Please try again.");
}
}
}