/// <summary>
/// Changes password
/// </summary>
/// <returns>true if success</returns>
public bool SubmitSupportTicket(SupportTicket ticketData, string username)
{
try
{
//Write Ticket to MongoDB
Mongo MongoWrite = new Mongo();
if (!string.IsNullOrEmpty(username))
{
var config = MongoWrite.GetUserConfiguration(username);
if (config.ClosedTicketNotification)
{
MailgunAgent.SendChangeEmail(GetCurrentEmail(username), "You have created a support ticket on the Queue View.");
}
}
MongoWrite.WriteTicketData(ticketData);
return true;
}
catch (Exception ex)
{
Logger.WriteErrorLog(ex);
return false;
}
}
/// <summary>
/// use to write password reset objects to mongo DB
/// </summary>
/// <returns>true if successful</returns>
public bool WriteTicketData(SupportTicket ticketData)
{
try
{
//Write object to Mongo DB Collection
var mongoDatabase = MongoConnection.Connect();
mongoDatabase.GetCollection<SupportTicket>(SupportTicketCollection).Insert(ticketData);
return true;
}
catch (Exception ex)
{
Logger.WriteErrorLog(ex);
return false;
}
}
public ActionResult SupportTicket(UserModel.User user)
{
if (ModelState.IsValid)
{
SupportTicket TicketData = new SupportTicket();
TicketData.Email = user.SupportEmail;
TicketData.Name = user.SupportName;
TicketData.Phone = user.SupportPhone;
TicketData.Category = user.SupportCategory;
TicketData.Description = user.SupportDescription;
TicketData.CreatedTime = DateTimeOffset.Now;
if (User.Identity.Name != null)
{
TicketData.Username = User.Identity.Name;
}
var PhoneRegex = new Regex(@"\d{7}");
string email = user.SupportEmail;
Regex regex = new Regex(@"^([\w\.\-]+)@([\w\-]+)((\.(\w){2,3})+)$");
Match match = regex.Match(email);
Match phoneMatch = PhoneRegex.Match(user.SupportPhone);
if (!match.Success)
{
//Bad Email
ModelState.AddModelError("SupportEmail", "Invalid Email");
}
if (user.SupportName.Length < 1)
{
//Bad Name
ModelState.AddModelError("SupportName", "Please provide your name");
}
if (!phoneMatch.Success)
{
//Bad Phone
ModelState.AddModelError("SupportPhone", "Invalid phone number");
}
else if (user.SupportCategory.Length < 1)
{
//Bad Category
ModelState.AddModelError("SupportCategory", "Please select a ticket category");
}
else if (user.SupportDescription.Length < 1)
{
//Bad description
ModelState.AddModelError("SupportDescription", "Please provide a description");
}
//Write to DB if all is good
if (ModelState.IsValid)
{
if (user.SubmitSupportTicket(TicketData, User.Identity.Name))
{
return RedirectToAction("SupportConfirmation", "User");
}
}
}
return View(user);
}
