public ActionResult ComplaintAllotToEmp(tblComplaint oTbl)//181031
{
string Trace = "";
var sMsg = new { Message = "Successfully Update ...", MsgID = 1 };
try
{
var Comp = (from a in db.tblComplaints where a.CompID == oTbl.CompID select a).SingleOrDefault();
if (Comp != null)
{
Comp.EmpID = oTbl.EmpID;
Comp.cmIsPaid = oTbl.cmIsPaid;
Comp.cmSrvcMode = oTbl.cmSrvcMode;
Comp.TentetiveTm = oTbl.TentetiveTm;
Comp.Charge = oTbl.Charge;
Comp.Remark_Mgr = oTbl.Remark_Eng;
db.SubmitChanges();
sMsg = new { Message = "Complaint Alloted ...", MsgID = 1 };
}
}
catch (Exception ex)
{
sMsg = new { Message = Trace + ex.Message, MsgID = 2 };
}
return(new JsonResult()
{
Data = new { sMsg },
ContentType = "application/json; charset=utf-8",
JsonRequestBehavior = JsonRequestBehavior.AllowGet,
MaxJsonLength = Int32.MaxValue
});
}
public ActionResult AskQuery(tblComplaint comobj)
{
try
{
if (Session["LoginType"].Equals("Worker") && Session["Id"] != null)
{
dbCMSEntities db = new dbCMSEntities();
var obj = (from c in db.tblComplaints
where c.ComplaintId.Equals(comobj.ComplaintId)
select c).FirstOrDefault();
obj.WorkerQuery = comobj.WorkerQuery;
obj.CustomerReply = "Awaiting Reply";
db.SaveChanges();
return(RedirectToAction("Home", "Worker"));
}
else
{
return(RedirectToAction("Login", "Login"));
}
}
catch (Exception)
{
return(RedirectToAction("Error", "Home"));
}
}
public ActionResult NewComplaint(tblComplaint compobj)
{
try
{
if (Session["LoginType"].Equals("Customer") && Session["Id"] != null)
{
dbCMSEntities db = new dbCMSEntities();
compobj.CustomerId = int.Parse(Session["Id"].ToString());
compobj.ComplaintStatus = "Not Assigned";
compobj.WorkerQuery = "NA";
compobj.CustomerReply = "NA";
compobj.Feedback = "NA";
compobj.ComplaintDate = DateTime.Now;
db.tblComplaints.Add(compobj);
db.SaveChanges();
return(RedirectToAction("Home", "Customer"));
}
else
{
return(RedirectToAction("Login", "Login"));
}
}
catch (Exception)
{
return(RedirectToAction("Error", "Home"));
}
}
public ActionResult Feedback(tblComplaint comobj)
{
dbCMSEntities db = new dbCMSEntities();
try
{
if (Session["LoginType"].Equals("Customer") && Session["Id"] != null)
{
var obj = (from c in db.tblComplaints
where c.ComplaintId.Equals(comobj.ComplaintId)
select c).FirstOrDefault();
obj.ComplaintStatus = "Feedback Provided";
obj.Feedback = comobj.Feedback;
db.SaveChanges();
return(RedirectToAction("Home", "Customer"));
}
else
{
return(RedirectToAction("Login", "Login"));
}
}
catch (Exception)
{
return(RedirectToAction("Error", "Home"));
}
}
protected void btnResolve_Click(object sender, EventArgs e)
{
using (PTCLEntities db = new PTCLEntities())
{
int ComplaintID = Convert.ToInt32(Request.QueryString["ComplaintID"]);
tblComplaint a = db.tblComplaints.FirstOrDefault(b => b.ComplaintID == ComplaintID);
var userid = a.UserID;
tblPtclUser u = db.tblPtclUsers.FirstOrDefault(c => c.UserID == userid);
var AdminID = a.AdminID;
//tblAdmin z = db.tblAdmins.FirstOrDefault(y => y.AdminID == AdminID);
// z.ComplaintsResolved = z.ComplaintsResolved + 1;
a.AdminID = Convert.ToInt32(Session["AdminID"]);
a.ComplaintStatus = bool.Parse("true");
db.SaveChanges();
var message = "Dear Custmer, Your PTCL complaint ( " + a.ComplaintTitle + " ) is Resovled by our team. Please check and let as know. Say hello to the future ";
//btnResolve.SendEmail("*****@*****.**", "asdasd", "asdasdasd");
if (Email.SendEmail(u.EmailAddress, "Dear Customer Your Issue has been Resolved", message))
{
var linkUrl = "~/Complaints/Admin/AdminComplaintDetails.aspx?ComplaintID=" + ComplaintID + "&Email=1";
Response.Redirect(linkUrl);
}
else
{
var linkUrl = "~/Complaints/Admin/AdminComplaintDetails.aspx?ComplaintID=" + ComplaintID + "&Email=0";
Response.Redirect(linkUrl);
}
}
}
// On clicking the submit button of complaint.
protected void btnsubmit_Click(object sender, EventArgs e)
{
Utilities.clearAllPlaceHolders(viewComplaints);
using (DatabaseDataContext con = new DatabaseDataContext()) {
try {
#region checks
if (SessionManager.UserID == 0)
{
showError("You must be logged in to submit a complaint!");
clearAllViews();
return;
}
string EncodedResponse = Request.Form["g-Recaptcha-Response"];
bool IsCaptchaValid = (ReCaptcha.Validate(EncodedResponse) == "true" ? true : false);
if (!IsCaptchaValid)
{
showError("Prove that you are not a robot!", 0);
return;
}
if (string.IsNullOrEmpty(txtTitle.Text) || string.IsNullOrEmpty(txtdescription.Text))
{
showError("Fill in all text boxes!");
return;
}
#endregion
tblComplaint complaint = new tblComplaint()
{
ComplaintDate = DateTime.Now,
ComplaintTitle = txtTitle.Text,
ComplaintDescription = txtdescription.Text,
CategoryID = Convert.ToInt32(ddlcategory.SelectedValue),
UserID = SessionManager.UserID,
ComplaintStatus = "Unresolved",
IsSeen = false
};
con.tblComplaints.InsertOnSubmit(complaint);
con.SubmitChanges();
showSuccess("Complaint submitted! Your complaint ID is: <b>" + complaint.ComplaintID + "</b>");
clearAllViews();
NotificationManager.complaintSent();
} catch (Exception ex) {
showError("Error: " + ex);
clearAllViews();
}
}
}
public ActionResult Detail(int id)
{
tblComplaint com = dc.tblComplaints.SingleOrDefault(ob => ob.ComplaintId == id);
ViewBag.Name = (from ob in dc.tblUsers where ob.UserId == com.UserId select ob).Take(1).SingleOrDefault().FirstName;
ViewBag.Company = (from ob in dc.tblTransportCompanies where ob.CompanyId == com.CompanyId select ob).Take(1).SingleOrDefault().CompanyName;
string User = ViewBag.Name;
string Name = ViewBag.Company;
return(View(com));
}
/* Polls */
/* Complaints */
public object AddComplaint(string ComplaintType, string Subject, string Description, int Priority)
{
var DC = new DataClassesDataContext();
tblComplaint ComplaintObj = new tblComplaint();
ComplaintObj.ComplaintType = ComplaintType;
ComplaintObj.Subject = Subject;
ComplaintObj.Description = Description;
ComplaintObj.Priority = Priority;
ComplaintObj.CreatedOn = DateTime.Now;
ComplaintObj.IsActive = true;
DC.tblComplaints.InsertOnSubmit(ComplaintObj);
DC.SubmitChanges();
return("True");
}
protected void cmdSubmit_Click(object sender, EventArgs e)
{
using (PTCLEntities db = new PTCLEntities())
{
tblComplaint s = new tblComplaint();
s.ComplaintTitle = txtComplaintTitle.Text;
s.ComplaintTypeID = Convert.ToInt32(ddlComplaint.SelectedValue);
s.ComplaintDescription = txtComplaintDescription.Text;
s.ComplaintStatus = false;
var UserID = Session["UserID"];
s.UserID = Convert.ToInt32(UserID);
s.ComplaintCreationDate = DateTime.Now;
if (FileUpload.HasFile)
{
FileUpload.SaveAs(Server.MapPath("../../UploadFiles/ComplaintData/" + FileUpload.FileName));
s.ComplaintImage = FileUpload.FileName;
}
else
{
s.ComplaintImage = "";
}
if (Request.QueryString["ComplaintID"] != null)
{
s.RegeneratedID = Convert.ToInt32(Request.QueryString["ComplaintID"]);
}
txtComplaintDescription.Text = "";
txtComplaintTitle.Text = "";
db.tblComplaints.Add(s);
db.SaveChanges();
lblMsg.Text = "Complaint Registered Successfully";
ddlComplaint.SelectedValue = "7";
if (Request.QueryString["ComplaintID"] != null)
{
Response.Redirect("~/Complaints/User/UserComplaint.aspx?register=1");
}
}
}
protected void btnDetails_Click(object sender, EventArgs e)
{
mvComplaints.ActiveViewIndex = 1;
int hash = sender.GetHashCode();
foreach (RepeaterItem item in rComplaints.Items)
{
LinkButton button = item.FindControl("btnDetails") as LinkButton;
if (button.GetHashCode() == hash)
{
TableCell tc = item.FindControl("tcComplaintID") as TableCell;
int ComplaintID = Convert.ToInt32(tc.Text);
using (DatabaseDataContext db = new DatabaseDataContext())
{
tblComplaint complaint = db.tblComplaints.Where(x => x.ComplaintID == ComplaintID).FirstOrDefault();
tblCategory category = db.tblCategories.Where(x => x.CategoryID == complaint.CategoryID).FirstOrDefault();
tblUser user = db.tblUsers.Where(x => x.UserID == complaint.UserID).FirstOrDefault();
lblComplaintID.Text = complaint.ComplaintID.ToString();
lblUserID.Text = user.UserID.ToString();
lblComplaintTitle.Text = complaint.ComplaintTitle;
lblUserName.Text = user.UserFName + " " + user.UserLName;
lblComplaintCategory.Text = category.CategoryName;
lblUserAddress.Text = user.UserAddress;
txtComplaintDescription.Text = complaint.ComplaintDescription;
lblUserContact.Text = user.UserContact + "<br />" + user.UserEmail;
ddlStatus.SelectedValue = complaint.ComplaintStatus;
complaint.IsSeen = true;
db.SubmitChanges();
}
}
}
}
// Check the current status of a complaint from tracker view[1]
protected void btnCheck_Click(object sender, EventArgs e)
{
Utilities.clearAllPlaceHolders(viewTracker);
#region checks
if (string.IsNullOrEmpty(txtCheckComplaintID.Text))
{
showError("Please fill in the text box!", 1);
return;
}
if (SessionManager.UserID == 0)
{
showError("You must be logged in to use this feature!", 1);
clearAllViews();
return;
}
#endregion
using (DatabaseDataContext db = new DatabaseDataContext()) {
try {
tblComplaint complaint = db.tblComplaints.Where(x => x.ComplaintID == Convert.ToInt32(txtCheckComplaintID.Text)).FirstOrDefault();
txtDetTitle.Text = complaint.ComplaintTitle.ToString();
txtDetCategory.Text = complaint.tblCategory.CategoryName.ToString();
txtDetDescription.Text = complaint.ComplaintDescription.ToString();
txtDetDate.Text = complaint.ComplaintDate.ToString();
txtDetStatus.Text = complaint.ComplaintStatus.ToString();
// Go to detail of a specific complaint.
mvComplaint.ActiveViewIndex = 2;
} catch (NullReferenceException) {
showError("No record found!", 1);
clearAllViews();
return;
}
}
}
protected void btnBack_Click(object sender, EventArgs e)
{
//SHOW TOAST MESSAGE
int ComplaintID = Convert.ToInt32(lblComplaintID.Text);
using (DatabaseDataContext db = new DatabaseDataContext())
{
tblComplaint complaint = db.tblComplaints.Where(x => x.ComplaintID == ComplaintID).FirstOrDefault();
complaint.ComplaintStatus = ddlStatus.SelectedValue;
db.SubmitChanges();
List <tblComplaint> complaints = db.tblComplaints.SortBy("ComplaintDate").ToList();
// Populates the Panels
ControlManager.populateControl(complaints, rComplaints);
}
//Resets the DropDownList
ddlStatus.SelectedIndex = 0;
mvComplaints.ActiveViewIndex = 0;
}
protected void Page_Load(object sender, EventArgs e)
{
if (Request.QueryString["Last"] == "1")
{
HypCancel.NavigateUrl = "~/Complaints/User/UserComplaint.aspx?closed=1";
}
if (Request.QueryString["start"] == "1")
{
PanelRegenerate.CssClass = " d-none";
HypCancel.NavigateUrl = "~/Complaints/User/UserComplaint.aspx?Active=1";
}
using (PTCLEntities db = new PTCLEntities())
{
if (IsPostBack == true)
{
return;
}
if (Request.QueryString["ComplaintID"] != null)
{
int ComplaintID = Convert.ToInt32(Request.QueryString["ComplaintID"]);
//HypRegenerate.NavigateUrl = "~/Complaints/User/UserComplaintDetails.aspx?ComplaintID=" + ComplaintID;
tblComplaint s = db.tblComplaints.FirstOrDefault(v => v.ComplaintID == ComplaintID);
//Response.Write(ComplaintID);
txtComplaintID.Text = s.ComplaintID.ToString();
txtComplaintTitle.Text = s.ComplaintTitle;
txtComplaintDescription.Text = s.ComplaintDescription;
txtComplaintUserID.Text = s.UserID.ToString();
txtDateTime.Text = s.ComplaintCreationDate.ToString();
if (s.RegeneratedID.ToString() == "0")
{
txtComplaintRegenerated.Text = "No Regenerated";
}
else if (s.RegeneratedID.ToString() != "")
{
txtComplaintRegenerated.Text = "Yes Regenerated (" + s.RegeneratedID.ToString() + ")";
HypRegeneratedComplaint.Text = "Goto Parent Complaint";
HypRegeneratedComplaint.NavigateUrl = "~/Complaints/User/UserComplaintDetails.aspx?ComplaintID=" + s.RegeneratedID.ToString();
}
else
{
txtComplaintRegenerated.Text = "No Regenerated";
}
//Response.Write(s.Status);
if (Convert.ToInt32(s.ComplaintStatus) == 1)
{
ddlComplaintStatus.SelectedValue = "1";
}
else
{
ddlComplaintStatus.SelectedValue = "0";
}
if (s.ComplaintImage != "")
{
HypDownloadUpload.NavigateUrl = "../../UploadFiles/ComplaintData/" + s.ComplaintImage;
}
else
{
HypDownloadUpload.NavigateUrl = "";
HypDownloadUpload.Text = "NO FILE TO DOWNLOAD";
}
if (s.ComplaintStatus.ToString() == "0")
{
}
}
}
}
public ActionResult Complaint(clsComplaint oTbl)
{
string sLine = "";
var sMsg = new { Message = "Successfully Saved ...", MsgID = 1, ComplaintNo = "0" };
try
{
string CompNo = DateTime.Now.Date.Date.ToString("yy") + DateTime.Now.Date.Date.ToString("MM") + DateTime.Now.Date.Date.ToString("dd");
int iCustID = 0;
tblComplaint oComp = new tblComplaint();
oComp.CustID = oTbl.CustID;
if (oTbl.IsNewCust == 1)
{
iCustID = Convert.ToInt32(oSubmit.GetSingleData("Select isnull(max(studCode)+1,1) from studdet where studType = 68", "0", true));
studdet Cust = new studdet();
Cust.studType = 68;
Cust.studCode = iCustID;
Cust.studName = oTbl.studName;
Cust.studadd1 = oTbl.studadd1;
Cust.studadd2 = oTbl.studadd2;
Cust.studcity = oTbl.studcity;
Cust.studstat = oTbl.studstat;
Cust.studphon = oTbl.studphon;
db.studdets.InsertOnSubmit(Cust);
db.SubmitChanges();
oComp.CustID = iCustID;
}
sLine = "1";
oComp.CompNo = CompNo + GetNo(oSubmit.GetSingleData("Select isnull(max(CompID)+1,1) from tblComplaint", "0", true).ToString());
//oComp.CompDt = oSubmit.GetDateFormat(oTbl.CompDt.ToString());
sLine = "2";
oComp.CreatedOn = DateTime.Now;
oComp.StatusID = 1;
oComp.UserID = SessionMaster.UserID;
sLine = "3";
if (oTbl.sTentetiveTm != null && oTbl.sTentetiveTm.ToString() != "")
{
oComp.TentetiveTm = oSubmit.GetDate(oTbl.sTentetiveTm.ToString());
}
sLine = "4";
sLine += oTbl.CompDt.ToString();
oComp.CompDt = oSubmit.GetDate(oTbl.sCompDt.ToString());
sLine = "5";
oComp.DealerID = oTbl.DealerID;
oComp.CustNM = oTbl.CustNM;
oComp.ModelNo = oTbl.ModelNo;
oComp.SrvType = oTbl.SrvType;
oComp.EmpID = oTbl.EmpID;
oComp.ItemID = oTbl.ItemID;
oComp.InvNo = oTbl.InvNo;
oComp.Charge = oTbl.Charge;
oComp.Remark_Cust = oTbl.Remark_Cust;
oComp.Remark_Mgr = oTbl.Remark_Eng; //Remark_Eng to Remark_Mgr 181101
oComp.cmIsRead = 1; //181027
oComp.cmIsPaid = oTbl.IsPaid; //181027
oComp.cmSrvcMode = oTbl.IsSrvcMode; //181027
oComp.cmCategory = oTbl.Category; //181027
db.tblComplaints.InsertOnSubmit(oComp);
db.SubmitChanges();
CompNo = CompNo + GetNo(oSubmit.GetSingleData("Select isnull(max(CompID)+1,1) from tblComplaint", "0", true).ToString());
sMsg = new { Message = "Complaint Successfully Registered . Your Complaint No Is " + CompNo + " .", MsgID = 1, ComplaintNo = CompNo };
}
catch (Exception ex)
{
sMsg = new { Message = sLine + "#" + ex.Message, MsgID = 2, ComplaintNo = "0" };
}
return(Json(sMsg, JsonRequestBehavior.AllowGet));
}
protected void Page_Load(object sender, EventArgs e)
{
if (Request.QueryString["Email"] == "1")
{
lblEmailMessage.Text = "Email Send to the Customer Successfully";
}
if (Request.QueryString["Email"] == "0")
{
lblEmailMessage.Text = "Email Send to the Customer Failed";
}
hypCacnel.NavigateUrl = "~/Complaints/Admin/AdminComplaint.aspx?Active=1";
using (PTCLEntities db = new PTCLEntities())
{
if (Request.QueryString["ComplaintID"] != null)
{
int ComplaintID = Convert.ToInt32(Request.QueryString["ComplaintID"]);
tblComplaint s = db.tblComplaints.FirstOrDefault(v => v.ComplaintID == ComplaintID);
Label lblCID = new Label();
lblCID.Text = "Complaint ID: " + s.ComplaintID.ToString();
PanelCID.Controls.Add(lblCID);
// Download File
if (s.ComplaintImage != "" && s.ComplaintImage != null)
{
HypDownloadUpload.NavigateUrl = "../../UploadFiles/ComplaintData/" + s.ComplaintImage;
}
else
{
HypDownloadUpload.NavigateUrl = "";
HypDownloadUpload.Text = "NO FILE TO DOWNLOAD";
}
Label lbltitle = new Label();
lbltitle.Text = s.ComplaintTitle;
PanelComplaintTitle.Controls.Add(lbltitle);
Label lblStatusComplaint = new Label();
if (s.ComplaintStatus.ToString() == "False")
{
lblStatusComplaint.Text = "Not Solved";
}
else
{
lblStatusComplaint.Text = "Solved";
PanelResolveComplaint.CssClass = " d-none";
hypCacnel.NavigateUrl = "~/Complaints/Admin/AdminComplaint.aspx?Closed=1";
}
PanelStatusComplaint.Controls.Add(lblStatusComplaint);
//Complaint Description
Label lblComplaintDesription = new Label();
lblComplaintDesription.Text = s.ComplaintDescription;
PanelComplaintDescription.Controls.Add(lblComplaintDesription);
//Date
Label lblCreation = new Label();
lblCreation.Text = s.ComplaintCreationDate.ToString();
PanelCreation.Controls.Add(lblCreation);
//User Data
var userid = s.UserID;
tblPtclUser a = db.tblPtclUsers.FirstOrDefault(b => b.UserID == userid);
//Regerate
Label lblRegenerate = new Label();
if (s.RegeneratedID == 0 || s.RegeneratedID == null)
{
lblRegenerate.Text = "Nooo";
}
else
{
lblRegenerate.Text = "Yess";
HypParentComplaint.Visible = true;
HypParentComplaint.Text = "Goto Parent";
HypParentComplaint.NavigateUrl = "~/Complaints/Admin/AdminComplaintDetails.aspx?ComplaintID=" + s.RegeneratedID;
}
PanelRegenerate.Controls.Add(lblRegenerate);
//FullName
Label lblFullName = new Label();
lblFullName.Text = a.FirstName + " " + a.LastName;
PanelFullName.Controls.Add(lblFullName);
Label lblFirstName = new Label();
lblFirstName.Text = a.FirstName;
PanelFirstName.Controls.Add(lblFirstName);
Label lblEmail = new Label();
lblEmail.Text = a.EmailAddress;
PanelEmail.Controls.Add(lblEmail);
Label LblPhone = new Label();
LblPhone.Text = a.Phone;
PanelPhone.Controls.Add(LblPhone);
if (a.CustomerDP != "" && a.CustomerDP != null)
{
CustomerPic.ImageUrl = "../../UploadFiles/CustomerProfile/" + a.CustomerDP;
}
else
{
}
HypEmailIcon.NavigateUrl = "mailto:" + a.EmailAddress;
HypCustomerProfile.NavigateUrl = "~/ManageAccounts/Admin/AdminCustomersProfile.aspx?UserID=" + userid + "&ComplaintID=" + ComplaintID;
var complaintTypeID = s.ComplaintTypeID;
tblComplaintType c = db.tblComplaintTypes.FirstOrDefault(d => d.ComplaintTypeID == complaintTypeID);
Label lblcomplaintTypeID = new Label();
lblcomplaintTypeID.Text = c.ComplaintTypeName;
PanelComplaintType.Controls.Add(lblcomplaintTypeID);
}
}
}