public OutputValues getWorkbinContent(string agentId, string placeId, string workbinName, int proxyId)
{
OutputValues output = new OutputValues();
output.Message = string.Empty;
output.MessageCode = string.Empty;
output.ErrorCode = 0;
try
{
RequestGetWorkbinContent getWorkbinContent1 = null;
WorkbinInfo winfo = null;
getWorkbinContent1 = RequestGetWorkbinContent.Create();
getWorkbinContent1.ProxyClientId = proxyId;
winfo = WorkbinInfo.Create();
winfo.WorkbinAgentId = agentId;
if (!string.IsNullOrEmpty(placeId))
{
winfo.WorkbinPlaceId = placeId;
}
winfo.WorkbinTypeId = workbinName;
getWorkbinContent1.Workbin = winfo;
if (Settings.InteractionProtocol != null && Settings.InteractionProtocol.State == ChannelState.Opened)
{
IMessage response = Settings.InteractionProtocol.Request(getWorkbinContent1);
if (response.Id.Equals(EventWorkbinContent.MessageId))
{
output.MessageCode = "200";
output.IMessage = response;
output.Message = "Workbin Content retrieved successfully";
}
else
{
output.MessageCode = "2001";
output.IMessage = response;
output.Message = "Eorror occurred while retrieve workbin content";
}
}
else
{
output.MessageCode = "2001";
output.Message = "Interaction server is not active";
}
}
catch (Exception ex)
{
OutputValues.GetInstance().Message = "GetWorkbinContent " + ex.Message;
OutputValues.GetInstance().MessageCode = "2001";
}
return(output);
}
public OutputValues RequestPlaceWorkbin(string interactionId, string agentId,
//string placeId,
string workbin, int proxyId)
{
OutputValues output = OutputValues.GetInstance();
output.Message = string.Empty;
output.MessageCode = string.Empty;
output.ErrorCode = 0;
try
{
WorkbinInfo workbinInfo = WorkbinInfo.Create();
workbinInfo.WorkbinAgentId = agentId;
// workbinInfo.WorkbinPlaceId = placeId;
workbinInfo.WorkbinTypeId = workbin;
RequestPlaceInWorkbin requestPlaceInWorkbin = RequestPlaceInWorkbin.Create();
requestPlaceInWorkbin.InteractionId = interactionId;
requestPlaceInWorkbin.ProxyClientId = proxyId;
requestPlaceInWorkbin.Workbin = workbinInfo;
if (Settings.InteractionProtocol != null && Settings.InteractionProtocol.State == ChannelState.Opened)
{
IMessage message = Settings.InteractionProtocol.Request(requestPlaceInWorkbin);
if (message != null)
{
switch (message.Id)
{
case EventAck.MessageId:
EventAck eventAck = (EventAck)message;
logger.Info("------------PlaceInWorkbin-------------");
logger.Info("AgentID :" + agentId);
logger.Info("InteractionID :" + interactionId);
// logger.Info("PlaceID :" + placeId);
logger.Info("ProxyID :" + proxyId);
logger.Info("Workbin :" + workbin);
logger.Info("----------------------------------------------");
logger.Trace(eventAck.ToString());
output.MessageCode = "200";
output.Message = "Place in Workbin Successful";
break;
case EventError.MessageId:
EventError eventError = (EventError)message;
logger.Info("------------Error on Email Interaction-------------");
logger.Info("AgentID :" + agentId);
logger.Info("InteractionID :" + interactionId);
// logger.Info("PlaceID :" + placeId);
logger.Info("ProxyID :" + proxyId);
logger.Info("Workbin :" + workbin);
logger.Info("----------------------------------------------");
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = Convert.ToString(eventError.ErrorDescription);
logger.Error("Error occurred while placeinworkbin : " + Convert.ToString(eventError.ErrorDescription));
break;
}
}
else
{
output.MessageCode = "2001";
output.Message = "Place in Workbin UnSuccessful";
}
}
else
{
logger.Warn("PlaceInWorkbin() : Interaction Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Accept the request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
public OutputValues NotifyWorbin(int proxyClientId, string workbinType, string worbinEmpId, string workbinGroupId = null, string WorkbinPlaceId = null, string workbinPlaceGroupId = null)
{
OutputValues outPutValues = new OutputValues();
outPutValues.Message = string.Empty;
outPutValues.MessageCode = string.Empty;
outPutValues.ErrorCode = 0;
KeyValueCollection keyVC = new KeyValueCollection();
keyVC.Add("event_processing_stopped", 1);
try
{
RequestWorkbinNotifications reqWorkbinNotifications = RequestWorkbinNotifications.Create();
reqWorkbinNotifications.Workbin = WorkbinInfo.Create(workbinType);
reqWorkbinNotifications.Workbin.WorkbinAgentId = worbinEmpId;
if (!string.IsNullOrEmpty(workbinGroupId))
{
reqWorkbinNotifications.Workbin.WorkbinGroupId = workbinGroupId;
}
if (!string.IsNullOrEmpty(workbinPlaceGroupId))
{
reqWorkbinNotifications.Workbin.WorkbinPlaceGroupId = workbinPlaceGroupId;
}
if (!string.IsNullOrEmpty(WorkbinPlaceId))
{
reqWorkbinNotifications.Workbin.WorkbinPlaceId = WorkbinPlaceId;
}
reqWorkbinNotifications.Reason = ReasonInfo.Create();
reqWorkbinNotifications.ProxyClientId = proxyClientId;
reqWorkbinNotifications.NotifyPropertyChanges = 1;
reqWorkbinNotifications.Extension = keyVC;
if (Settings.InteractionProtocol != null && Settings.InteractionProtocol.State == ChannelState.Opened)
{
IMessage message = Settings.InteractionProtocol.Request(reqWorkbinNotifications);
if (message != null)
{
switch (message.Id)
{
case EventAck.MessageId:
EventAck _requestWorkbinNotifications = (EventAck)message;
logger.Info("------------Request Workbin Notifications-------------");
logger.Trace(_requestWorkbinNotifications.ToString());
outPutValues.MessageCode = "200";
logger.Trace(_requestWorkbinNotifications.ProxyClientId);
outPutValues.Message = "Request Workbin Notifications Successful";
break;
case EventError.MessageId:
EventError eventError = (EventError)message;
logger.Trace(eventError.ToString());
outPutValues.MessageCode = "2001";
outPutValues.Message = "NotifyWorbin() : " + Convert.ToString(eventError.ErrorDescription);
break;
}
}
}
}
catch (Exception error)
{
logger.Error(error.Message.ToString());
outPutValues.MessageCode = "2001";
outPutValues.Message = "NotifyWorbin() : " + error.Message.ToString();
}
return(outPutValues);
}
