private void EditPersonalizedGreeting(WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsRow pgRow)
{
// Get our localized greeting
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsDataTable lgTable = ManagementInterfaceClient.ManagementInterface.GetLocalizedGreetingInDefaultLanguage(ManagementInterfaceClient.AuthInfo, pgRow.PersonalizedGreetingID);
if (lgTable.Count == 0)
{
// If no localized greeting exists, add a new one
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsRow lgRow = lgTable.NewLocalizedGreetingsRow();
lgRow.LocalizedGreetingID = Guid.NewGuid();
lgRow.GreetingID = pgRow.PersonalizedGreetingID;
lgRow.LanguageID = ManagementInterfaceClient.ManagementInterface.GetDefaultLanguage(ManagementInterfaceClient.AuthInfo);
lgRow.Type = (short)WOSI.CallButler.Data.GreetingType.SoundGreeting;
lgTable.AddLocalizedGreetingsRow(lgRow);
}
Forms.PersonalizedGreetingForm pgForm = new CallButler.Manager.Forms.PersonalizedGreetingForm(pgRow, callButlerDataset.Extensions);
pgForm.GreetingControl.LoadGreeting(lgTable[0], WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.GreetingsSoundCache));
if (pgForm.ShowDialog(this) == DialogResult.OK)
{
pgForm.GreetingControl.SaveGreeting(WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.GreetingsSoundCache));
// Persist remotely
ManagementInterfaceClient.ManagementInterface.PersistPersonalizedGreeting(ManagementInterfaceClient.AuthInfo, Utils.TableUtils <WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsDataTable> .CreateTableFromRow(pgRow));
ManagementInterfaceClient.ManagementInterface.PersistLocalizedGreeting(ManagementInterfaceClient.AuthInfo, lgTable);
// Send our localized greeting sound file
Utils.GreetingUtils.PersistLocalizedGreetingSound(lgTable[0]);
callButlerDataset.AcceptChanges();
}
}
private void DeletePersonalizedGreeting(WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsRow prRow)
{
if (MessageBox.Show(this, CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.PersonalizedGreetingView_ConfirmDelete), CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.Common_ConfirmDelete), MessageBoxButtons.YesNo, MessageBoxIcon.Question) == DialogResult.Yes)
{
ManagementInterfaceClient.ManagementInterface.DeletePersonalizedGreeting(ManagementInterfaceClient.AuthInfo, prRow.PersonalizedGreetingID);
// Delete our local row
prRow.Delete();
callButlerDataset.AcceptChanges();
}
}
public PersonalizedGreetingForm(WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsRow personalizedGreeting, WOSI.CallButler.Data.CallButlerDataset.ExtensionsDataTable extensions)
{
InitializeComponent();
this.personalizedGreeting = personalizedGreeting;
LoadData();
wizard.PageIndex = 0;
txtCallerID.Select();
rbScript.Visible = true;
lblScript.Visible = true;
btnImportOutlook.Enabled = Utilities.ContactManagement.ContactManagerFactory.CreateContactManager(Utilities.ContactManagement.ContactType.Outlook).IsInstalled;
Utils.PrivateLabelUtils.ReplaceProductNameControl(this);
}
public PersonalizedGreetingForm(WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsRow personalizedGreeting, WOSI.CallButler.Data.CallButlerDataset.ExtensionsDataTable extensions)
{
InitializeComponent();
this.personalizedGreeting = personalizedGreeting;
LoadData();
wizard.PageIndex = 0;
txtCallerID.Select();
rbScript.Visible = true;
lblScript.Visible = true;
btnImportOutlook.Enabled = Utilities.ContactManagement.ContactManagerFactory.CreateContactManager(Utilities.ContactManagement.ContactType.Outlook).IsInstalled;
Utils.PrivateLabelUtils.ReplaceProductNameControl(this);
}
internal void AddPersonalizedGreeting()
{
// Create a new personalized greeting row and table
WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsDataTable pgTable = new WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsDataTable();
WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsRow pgRow = pgTable.NewPersonalizedGreetingsRow();
pgRow.PersonalizedGreetingID = Guid.NewGuid();
pgRow.Type = (short)WOSI.CallButler.Data.PersonalizedGreetingType.Continue;
pgTable.AddPersonalizedGreetingsRow(pgRow);
// Create a new localized greeting row and table
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsDataTable lgTable = new WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsDataTable();
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsRow lgRow = lgTable.NewLocalizedGreetingsRow();
lgRow.LocalizedGreetingID = Guid.NewGuid();
lgRow.GreetingID = pgRow.PersonalizedGreetingID;
lgRow.LanguageID = ManagementInterfaceClient.ManagementInterface.GetDefaultLanguage(ManagementInterfaceClient.AuthInfo);
lgRow.Type = (short)WOSI.CallButler.Data.GreetingType.SoundGreeting;
lgTable.AddLocalizedGreetingsRow(lgRow);
Forms.PersonalizedGreetingForm pgForm = new CallButler.Manager.Forms.PersonalizedGreetingForm(pgRow, callButlerDataset.Extensions);
pgForm.GreetingControl.LoadGreeting(lgRow, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.GreetingsSoundCache));
if (pgForm.ShowDialog(this) == DialogResult.OK)
{
pgForm.GreetingControl.SaveGreeting(WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.GreetingsSoundCache));
// Add remotely
ManagementInterfaceClient.ManagementInterface.PersistPersonalizedGreeting(ManagementInterfaceClient.AuthInfo, pgTable);
ManagementInterfaceClient.ManagementInterface.PersistLocalizedGreeting(ManagementInterfaceClient.AuthInfo, lgTable);
// Send our localized greeting sound file
Utils.GreetingUtils.PersistLocalizedGreetingSound(lgRow);
// Add locally
callButlerDataset.PersonalizedGreetings.ImportRow(pgRow);
callButlerDataset.AcceptChanges();
}
}
public static bool ProcessPersonalizedGreeting(WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider, ref WOSI.IVR.IML.Classes.ScriptPage scriptPage, int customerID, string callerDisplayName, string callerPhoneNumber, string callerHost, string dialedPhoneNumber)
{
// Loop through our personalized greetings and see if we can find one that matches our caller
WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsDataTable personalGreetings = dataProvider.GetPersonalizedGreetings(customerID);
WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsRow personalizedGreeting = null;
foreach (WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsRow pgRow in personalGreetings)
{
string matchExpression = "";
// Try our dialed number first
if (pgRow.DialedUsername.Length > 0)
{
if (!pgRow.UseRegex)
{
matchExpression = pgRow.DialedUsername.Replace("*", ".*");
}
else
{
matchExpression = pgRow.DialedUsername;
}
if (Regex.IsMatch(dialedPhoneNumber, matchExpression, RegexOptions.IgnoreCase))
{
personalizedGreeting = pgRow;
break;
}
}
// Next try our caller username/phone number
if (pgRow.CallerUsername.Length > 0)
{
if (!pgRow.UseRegex)
{
matchExpression = pgRow.CallerUsername.Replace("*", ".*");
}
else
{
matchExpression = pgRow.CallerUsername;
}
// First find by the caller number
if (Regex.IsMatch(callerPhoneNumber, matchExpression, RegexOptions.IgnoreCase))
{
personalizedGreeting = pgRow;
break;
}
}
// Next try the host
if (pgRow.CallerHost.Length > 0)
{
if (!pgRow.UseRegex)
{
matchExpression = pgRow.CallerHost.Replace("*", ".*");
}
else
{
matchExpression = pgRow.CallerHost;
}
if (Regex.IsMatch(callerHost, matchExpression, RegexOptions.IgnoreCase))
{
personalizedGreeting = pgRow;
break;
}
}
// Next try the caller id/name
if (pgRow.CallerDisplayName.Length > 0)
{
if (!pgRow.UseRegex)
{
matchExpression = pgRow.CallerDisplayName.Replace("*", ".*");
}
else
{
matchExpression = pgRow.CallerDisplayName;
}
if (Regex.IsMatch(callerDisplayName, matchExpression, RegexOptions.IgnoreCase))
{
personalizedGreeting = pgRow;
break;
}
}
}
// If we have a personalized greeting, tell the interpreter to play it
if (personalizedGreeting != null && (!personalizedGreeting.PlayOnce || (personalizedGreeting.PlayOnce && !personalizedGreeting.HasPlayed)))
{
scriptPage.Actions.Add(ScriptUtils.CreateGreetingExternalAction(personalizedGreeting.PersonalizedGreetingID));
switch (personalizedGreeting.Type)
{
case (short)WOSI.CallButler.Data.PersonalizedGreetingType.CustomScript:
GotoPage gotoCustomScript = new GotoPage();
gotoCustomScript.Location = personalizedGreeting.Data;
scriptPage.Actions.Add(gotoCustomScript);
break;
case (short)WOSI.CallButler.Data.PersonalizedGreetingType.Hangup:
scriptPage.Actions.Add(new HangupCall());
break;
case (short)WOSI.CallButler.Data.PersonalizedGreetingType.SendToExtension:
// Get the proper extension
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension = dataProvider.GetExtension(customerID, new Guid(personalizedGreeting.Data));
if (extension != null)
{
TransferCall transferCall = new TransferCall();
transferCall.TransferTo = extension.ExtensionNumber.ToString();
transferCall.IsExtension = true;
scriptPage.Actions.Add(transferCall);
}
break;
case (short)WOSI.CallButler.Data.PersonalizedGreetingType.Module:
ExternalAction moduleAction = new ExternalAction();
moduleAction.Async = false;
moduleAction.Action = BaseExternalCommands.CALLBUTLERINTERNAL_StartAddonModule.ToString();
moduleAction.ParameterData = personalizedGreeting.Data;
scriptPage.Actions.Add(moduleAction);
break;
}
if (personalizedGreeting.PlayOnce)
{
personalizedGreeting.HasPlayed = true;
dataProvider.PersistPersonalizedGreeting(personalizedGreeting);
}
return(true);
}
else
{
return(false);
}
}
