private string getAction()
{
if (_action != null)
{
return(_action);
}
var isOriginator = (ticket.RequestorId == ticketParam.CurrLoginUserId || ticket.SubmitterId == ticketParam.CurrLoginUserId);
var currAssingedEmpId = getCurrAssignedEmp() == null ? 0 : getCurrAssignedEmp().Id;
if (isOriginator && isLoginAgent() && (currAssingedEmpId == 0 || currAssingedEmpId == ticketParam.CurrLoginUserId))
{
isOriginator = WAIT_ACTIONED_BY_USER.Equals(ticket.WaitActionedBy);
}
if (isOriginator)
{
replyTo = POST_REPLY.TO_AGENT;
}
else
{
replyTo = POST_REPLY.TO_USER;
}
_action = replyTo == POST_REPLY.TO_USER ?"Replied to User" : "Replied To Agent";
return(_action);
}
protected override void preProcessing()
{
if (replyTo == POST_REPLY.TO_USER)
{
var currAssingedEmpId = getCurrAssignedEmp() == null ? 0 : getCurrAssignedEmp().Id;
if (currAssingedEmpId == 0 || currAssingedEmpId != ticketParam.CurrLoginUserId) //assigned to current login agent
{
autoAssigned(getCurrLoginAgent());
}
}
if (replyTo == POST_REPLY.TO_AGENT && WAIT_ACTIONED_BY_USER.Equals(ticket.WaitActionedBy))
{
ticket.WaitActionedBy = WAIT_ACTIONED_BY_AGENT;
}
else if (replyTo == POST_REPLY.TO_USER && WAIT_ACTIONED_BY_AGENT.Equals(ticket.WaitActionedBy))
{
ticket.WaitActionedBy = WAIT_ACTIONED_BY_USER;
}
}
