public VoipCall GetCall(string callId)
{
var result = new VoipCall {
Id = callId
};
var count = 6;
while (count > 0)
{
try
{
var call = CallResource.Fetch(result.Id, client: client);
if (!call.Price.HasValue || string.IsNullOrEmpty(call.Duration))
{
count--;
Thread.Sleep(10000);
continue;
}
result.Price = (-1) * call.Price.Value;
result.DialDuration = Convert.ToInt32(call.Duration);
break;
}
catch (ApiException)
{
count--;
Thread.Sleep(10000);
}
}
return(result);
}
public void AnswerCall(VoipCall call)
{
call.AnsweredBy = _securityContext.CurrentAccount.ID;
call.Status = VoipCallStatus.Answered;
_daoFactory.GetVoipDao().SaveOrUpdateCall(call);
}
internal VoiceResponse Inbound(VoipCall call, DaoFactory daoFactory)
{
var contactPhone = call.Status == VoipCallStatus.Incoming || call.Status == VoipCallStatus.Answered
? call.From
: call.To;
Contact contact;
var contacts = new VoipEngine(daoFactory).GetContacts(contactPhone, daoFactory);
var managers = contacts.SelectMany(CRMSecurity.GetAccessSubjectGuidsTo).ToList();
var agent = GetSignalRHelper().GetAgent(managers);
if (agent != null && agent.Item1 != null)
{
var agentId = agent.Item1.Id;
SecurityContext.AuthenticateMe(agentId);
call.AnsweredBy = agentId;
contact = contacts.FirstOrDefault(CRMSecurity.CanAccessTo);
daoFactory.VoipDao.SaveOrUpdateCall(call);
}
else
{
contact = contacts.FirstOrDefault();
}
if (contact == null)
{
contact = new VoipEngine(daoFactory).CreateContact(call.From.TrimStart('+'));
call.ContactId = contact.ID;
daoFactory.VoipDao.SaveOrUpdateCall(call);
}
return(GetTwilioResponseHelper().Inbound(agent));
}
private static VoipCall ToCall(object[] r)
{
var call = new VoipCall
{
Id = (string)r[0],
ParentID = (string)r[1],
From = (string)r[2],
To = (string)r[3],
AnsweredBy = new Guid((string)r[4]),
DialDate = TenantUtil.DateTimeFromUtc(Convert.ToDateTime(r[5])),
DialDuration = Convert.ToInt32(r[6] ?? "0"),
Price = Convert.ToDecimal(r[7]),
Status = (VoipCallStatus)Convert.ToInt32(r[8]),
VoipRecord = new VoipRecord
{
Id = (string)r[9],
Uri = (string)r[10],
Duration = Convert.ToInt32(r[11] ?? "0"),
Price = Convert.ToDecimal(r[12])
},
ContactId = Convert.ToInt32(r[13]),
ContactIsCompany = Convert.ToBoolean(r[14])
};
if (call.ContactId != 0)
{
call.ContactTitle = call.ContactIsCompany
? r[15] == null ? null : Convert.ToString(r[15])
: r[16] == null || r[17] == null ? null :
string.Format("{0} {1}", Convert.ToString(r[16]), Convert.ToString(r[17]));
}
return(call);
}
private VoipCall ToCall(CallContact dbVoipCall)
{
var call = new VoipCall
{
Id = dbVoipCall.DbVoipCall.Id,
ParentID = dbVoipCall.DbVoipCall.ParentCallId,
From = dbVoipCall.DbVoipCall.NumberFrom,
To = dbVoipCall.DbVoipCall.NumberTo,
AnsweredBy = dbVoipCall.DbVoipCall.AnsweredBy,
DialDate = TenantUtil.DateTimeFromUtc(dbVoipCall.DbVoipCall.DialDate),
DialDuration = dbVoipCall.DbVoipCall.DialDuration,
Price = dbVoipCall.DbVoipCall.Price,
Status = (VoipCallStatus)dbVoipCall.DbVoipCall.Status,
VoipRecord = new VoipRecord
{
Id = dbVoipCall.DbVoipCall.RecordSid,
Uri = dbVoipCall.DbVoipCall.RecordUrl,
Duration = dbVoipCall.DbVoipCall.RecordDuration,
Price = dbVoipCall.DbVoipCall.RecordPrice
},
ContactId = dbVoipCall.CrmContact.Id,
ContactIsCompany = dbVoipCall.CrmContact.IsCompany,
};
if (call.ContactId != 0)
{
call.ContactTitle = call.ContactIsCompany
? dbVoipCall.CrmContact.CompanyName
: dbVoipCall.CrmContact.FirstName == null || dbVoipCall.CrmContact.LastName == null ? null : string.Format("{0} {1}", dbVoipCall.CrmContact.FirstName, dbVoipCall.CrmContact.LastName);
}
return(call);
}
public Contact GetContact(VoipCall call)
{
if (call.ContactId != 0)
{
return(null);
}
var contactPhone = call.Status == VoipCallStatus.Incoming || call.Status == VoipCallStatus.Answered ? call.From : call.To;
var newContactIds = _daoFactory.GetContactDao().GetContactIDsByContactInfo(ContactInfoType.Phone, contactPhone.TrimStart('+'), null, true);
foreach (var newContactId in newContactIds)
{
if (newContactId != 0)
{
var existContact = _daoFactory.GetContactDao().GetByID(newContactId);
if (_crmSecurity.CanAccessTo(existContact))
{
call.ContactId = newContactId;
return(existContact);
}
}
}
return(null);
}
public VoipCall SaveOrUpdateCall(VoipCall call)
{
using (var db = GetDb())
{
var query = Insert(callsTable)
.InColumnValue("id", call.Id)
.InColumnValue("number_from", call.From)
.InColumnValue("number_to", call.To)
.InColumnValue("status", call.Status)
.InColumnValue("contact_id", call.ContactId);
if (!call.AnsweredBy.Equals(Guid.Empty))
{
query.InColumnValue("answered_by", call.AnsweredBy);
}
if (call.DialDate == DateTime.MinValue)
{
call.DialDate = DateTime.UtcNow;
}
query.InColumnValue("dial_date", TenantUtil.DateTimeToUtc(call.DialDate));
if (call.Price > 0)
{
query.InColumnValue("price", call.Price);
}
db.ExecuteNonQuery(query);
}
return(call);
}
private void GetPriceAndDuration(VoipCall call)
{
var provider = _voipDao.GetProvider();
var twilioCall = provider.GetCall(call.Id);
call.Price = twilioCall.Price;
call.DialDuration = twilioCall.DialDuration;
}
public void StopVoip()
{
if (VoipCall != null)
{
VoipCall.NotifyCallEnded();
VoipCall = null;
}
Hub.Instance.VoipTaskInstance?.CloseVoipTask();
}
public VoipCallWrapper(VoipCall call, ContactWrapper contact = null)
{
Id = call.Id;
From = call.From;
To = call.To;
Status = call.Status;
AnsweredBy = EmployeeWraper.Get(call.AnsweredBy);
DialDate = new ApiDateTime(call.DialDate);
DialDuration = call.DialDuration;
Cost = call.TotalPrice;
Contact = contact;
History = call.History.Select(h => new VoipCallHistoryWrapper(h));
}
public VoipCallWrapper(VoipCall call, ContactWrapper contact = null)
{
Id = call.Id;
From = call.From;
To = call.To;
Status = call.Status;
AnsweredBy = EmployeeWraper.Get(call.AnsweredBy);
DialDate = new ApiDateTime(call.DialDate);
DialDuration = call.DialDuration;
Cost = call.Price + call.ChildCalls.Sum(r => r.Price) + call.VoipRecord.Price;
Contact = contact;
RecordUrl = call.VoipRecord.Uri;
RecordDuration = call.VoipRecord.Duration;
if (call.ChildCalls.Any())
{
Calls = call.ChildCalls.Select(childCall => new VoipCallWrapper(childCall));
}
}
public void StartOutgoingCall(OutgoingCallRequest request)
{
var capabilities = VoipPhoneCallMedia.Audio;
if (request.VideoEnabled)
{
capabilities |= VoipPhoneCallMedia.Video;
}
var vCC = VoipCallCoordinator.GetDefault();
VoipCall = vCC.RequestNewOutgoingCall(request.PeerUserId, request.PeerUserId, "ChatterBox Universal",
capabilities);
if (VoipCall != null)
{
SubscribeToVoipCallEvents();
VoipCall.NotifyCallActive();
}
}
public void AddHistoryToCallContact(VoipCall call, DaoFactory daoFactory)
{
var listItemDao = daoFactory.GetListItemDao();
if (call == null || call.ContactId == 0)
{
return;
}
var category = listItemDao.GetByTitle(ListType.HistoryCategory, CRMCommonResource.HistoryCategory_Call);
if (category == null)
{
category = new ListItem(CRMCommonResource.HistoryCategory_Call, "event_category_call.png");
category.ID = listItemDao.CreateItem(ListType.HistoryCategory, category);
}
var contact = daoFactory.GetContactDao().GetByID(call.ContactId);
if (contact != null && _crmSecurity.CanAccessTo(contact))
{
var note = call.Status == VoipCallStatus.Incoming || call.Status == VoipCallStatus.Answered
? CRMContactResource.HistoryVoipIncomingNote
: CRMContactResource.HistoryVoipOutcomingNote;
var content = string.Format(note, call.DialDuration);
var relationshipEvent = new RelationshipEvent
{
CategoryID = category.ID,
EntityType = EntityType.Any,
EntityID = 0,
Content = content,
ContactID = contact.ID,
CreateOn = _tenantUtil.DateTimeFromUtc(DateTime.UtcNow),
CreateBy = _securityContext.CurrentAccount.ID
};
daoFactory.GetRelationshipEventDao().CreateItem(relationshipEvent);
}
}
public VoipCall GetCall(string callId)
{
var result = new VoipCall {
Id = callId
};
var count = 6;
while (count > 0)
{
var call = client.GetCall(result.Id);
if (!call.Price.HasValue || !call.Duration.HasValue)
{
count--;
Thread.Sleep(10000);
continue;
}
result.Price = (-1) * call.Price.Value;
result.DialDuration = call.Duration.Value;
break;
}
return(result);
}
public VoipCall SaveOrUpdateCall(VoipCall call)
{
using (var db = GetDb())
{
var query = Insert(callsTable)
.InColumnValue("id", call.Id)
.InColumnValue("number_from", call.From)
.InColumnValue("number_to", call.To)
.InColumnValue("status", call.Status)
.InColumnValue("contact_id", call.ContactId);
if (!call.AnsweredBy.Equals(Guid.Empty))
{
query.InColumnValue("answered_by", call.AnsweredBy);
}
if (call.DialDate == DateTime.MinValue)
{
call.DialDate = DateTime.UtcNow;
}
query.InColumnValue("dial_date", TenantUtil.DateTimeToUtc(call.DialDate));
if (call.Price > 0)
{
query.InColumnValue("price", call.Price);
}
db.ExecuteNonQuery(query);
}
return call;
}
public VoipCall SaveOrUpdateCall(VoipCall call)
{
using (var db = GetDb())
{
var query = Insert("crm_voip_calls")
.InColumnValue("id", call.Id)
.InColumnValue("number_from", call.From)
.InColumnValue("number_to", call.To)
.InColumnValue("contact_id", call.ContactId);
if (!string.IsNullOrEmpty(call.ParentID))
{
query.InColumnValue("parent_call_id", call.ParentID);
}
if (call.Status.HasValue)
{
query.InColumnValue("status", call.Status.Value);
}
if (!call.AnsweredBy.Equals(Guid.Empty))
{
query.InColumnValue("answered_by", call.AnsweredBy);
}
if (call.DialDate == DateTime.MinValue)
{
call.DialDate = DateTime.UtcNow;
}
query.InColumnValue("dial_date", TenantUtil.DateTimeToUtc(call.DialDate));
if (call.DialDuration > 0)
{
query.InColumnValue("dial_duration", call.DialDuration);
}
if (call.Price > Decimal.Zero)
{
query.InColumnValue("price", call.Price);
}
if (call.VoipRecord != null)
{
if (!string.IsNullOrEmpty(call.VoipRecord.Id))
{
query.InColumnValue("record_sid", call.VoipRecord.Id);
}
if (!string.IsNullOrEmpty(call.VoipRecord.Uri))
{
query.InColumnValue("record_url", call.VoipRecord.Uri);
}
if (call.VoipRecord.Duration != 0)
{
query.InColumnValue("record_duration", call.VoipRecord.Duration);
}
if (call.VoipRecord.Price != default(decimal))
{
query.InColumnValue("record_price", call.VoipRecord.Price);
}
}
db.ExecuteNonQuery(query);
}
return(call);
}
public VoipCall SaveOrUpdateCall(VoipCall call)
{
var voipCall = new DbVoipCall
{
TenantId = TenantID,
Id = call.Id,
NumberFrom = call.From,
NumberTo = call.To,
ContactId = call.ContactId
};
if (!string.IsNullOrEmpty(call.ParentID))
{
voipCall.ParentCallId = call.ParentID;
}
if (call.Status.HasValue)
{
voipCall.Status = (int)call.Status.Value;
}
if (!call.AnsweredBy.Equals(Guid.Empty))
{
voipCall.AnsweredBy = call.AnsweredBy;
}
if (call.DialDate == DateTime.MinValue)
{
call.DialDate = DateTime.UtcNow;
}
voipCall.DialDate = TenantUtil.DateTimeToUtc(call.DialDate);
if (call.DialDuration > 0)
{
voipCall.DialDuration = call.DialDuration;
}
if (call.Price > decimal.Zero)
{
voipCall.Price = call.Price;
}
if (call.VoipRecord != null)
{
if (!string.IsNullOrEmpty(call.VoipRecord.Id))
{
voipCall.RecordSid = call.VoipRecord.Id;
}
if (!string.IsNullOrEmpty(call.VoipRecord.Uri))
{
voipCall.RecordUrl = call.VoipRecord.Uri;
}
if (call.VoipRecord.Duration != 0)
{
voipCall.RecordDuration = call.VoipRecord.Duration;
}
if (call.VoipRecord.Price != default)
{
voipCall.RecordPrice = call.VoipRecord.Price;
}
}
VoipDbContext.VoipCalls.Add(voipCall);
VoipDbContext.SaveChanges();
return(call);
}
public VoipCall SaveOrUpdateCall(VoipCall callHistory)
{
var dao = _daoFactory.GetVoipDao();
var call = dao.GetCall(callHistory.Id) ?? callHistory;
if (string.IsNullOrEmpty(call.ParentID))
{
GetContact(call);
}
if (!callHistory.AnsweredBy.Equals(Guid.Empty))
{
call.AnsweredBy = callHistory.AnsweredBy;
}
if (!callHistory.Date.Equals(default(DateTime)))
{
call.Date = callHistory.Date;
}
if (!callHistory.EndDialDate.Equals(default(DateTime)))
{
call.EndDialDate = callHistory.EndDialDate;
}
if (call.Price == 0 && callHistory.Price != default(decimal))
{
call.Price = callHistory.Price;
}
if (call.DialDuration == 0)
{
call.DialDuration = callHistory.DialDuration;
}
if (call.VoipRecord == null)
{
call.VoipRecord = new VoipRecord();
}
if (string.IsNullOrEmpty(call.VoipRecord.Id))
{
call.VoipRecord.Id = callHistory.VoipRecord.Id;
}
if (call.VoipRecord.Price == default(decimal))
{
call.VoipRecord.Price = callHistory.VoipRecord.Price;
}
if (string.IsNullOrEmpty(call.VoipRecord.Uri))
{
call.VoipRecord.Uri = callHistory.VoipRecord.Uri;
}
if (call.VoipRecord.Duration == 0)
{
call.VoipRecord.Duration = callHistory.VoipRecord.Duration;
}
if (callHistory.Status.HasValue)
{
call.Status = callHistory.Status;
}
return(dao.SaveOrUpdateCall(call));
}
private void Call_AnswerRequested(VoipPhoneCall sender, CallAnswerEventArgs args)
{
VoipCall.NotifyCallActive();
Hub.Instance.VoipChannel.Answer();
}
private static VoipCall ToCall(object[] r)
{
var call = new VoipCall
{
Id = (string)r[0],
From = (string)r[1],
To = (string)r[2],
AnsweredBy = new Guid((string)r[3]),
DialDate = TenantUtil.DateTimeFromUtc(Convert.ToDateTime(r[4])),
Price = Convert.ToDecimal(r[5]),
Status = (VoipCallStatus)Convert.ToInt32(r[6]),
ContactId = Convert.ToInt32(r[7]),
ContactIsCompany = Convert.ToBoolean(r[8])
};
if (call.ContactId != 0)
{
call.ContactTitle = call.ContactIsCompany
? r[9] == null ? null : Convert.ToString(r[9])
: r[10] == null || r[11] == null ? null :
string.Format("{0} {1}", Convert.ToString(r[10]), Convert.ToString(r[11]));
}
return call;
}
