/// <summary>
/// This method should be call right after a user with Customer profile logs in
/// </summary>
/// <param name="userDetails"></param>
/// <returns></returns>
public async Task OnCustomerConnectedAsync(UserDetails userDetails)
{
if (userDetails == null)
{
throw new ArgumentNullException(nameof(userDetails));
}
var userStoreId = userDetails.CustomerStoreId;
if (userStoreId <= 0)
{
context.Connection.Abort();
return;
}
// CAUTION
userDetails.AddStore(userStoreId);
// Assign to a new session
var livechatSession = new LivechatUserSession
{
ConnectionId = userDetails.ConnectionId,
LivechatUserId = userDetails.LivechatUserId
};
// Include connected user inside Nop Customer table
await livechatRules.CloneUserToAStore(userDetails.CustomerId, userDetails.CustomerStoreId);
await livechatRules.CreateNewSession(livechatSession);
// Check if LivechatId is already registered in some chat with this current store
// Gets only active stores (IsFinished is false)
var userCurrentChannel = await livechatRules.GetCustomerChannel(
userStoreId,
livechatSession.LivechatUserId
);
// If there is no channel for Customer x Store, it creates a new one and deal with it
if (userCurrentChannel == null)
{
userCurrentChannel = await AssignLivechatUserToChannel(userDetails);
// Persists current user channel on details so it can be recovery later on online/offline status
userDetails.Channels.Add(userCurrentChannel);
// Adds user payload
await conversationHandler.PersistPayload(
livechatUserId : livechatSession.LivechatUserId,
channelId : userCurrentChannel.ChannelId,
userPayload : userDetails.Payload,
overwritePayload : false
);
// This is the right time to call a new agent on IChatConversationHandler instance
await conversationHandler.OnChannelCreated(userCurrentChannel);
return;
}
// If it went this far, is probably because the currentUser's connection went down and its connecting again
// so basically we should provide its current channel and check if there is some available agent to continue this call
//
// Adds current connectionId to correct user group
// After that it sends the new channel registration to the user
await NotifyAndAddUserToGroup(
userDetails.ConnectionId,
userCurrentChannel.ChannelId
);
// Persists current user channel on details so it can be recovery later on online/offline status
userDetails.Channels.Add(userCurrentChannel);
// Adds user payload
await conversationHandler.PersistPayload(
livechatUserId : livechatSession.LivechatUserId,
channelId : userCurrentChannel.ChannelId,
userPayload : userDetails.Payload,
overwritePayload : false
);
// Verifies if user is alone. If it is try to find a new agent again
var agentsOnChannel = await conversationHandler.GetAgentsOnChannel(
userCurrentChannel.ChannelId,
userDetails.LivechatUserId
);
if (agentsOnChannel.Count == 0)
{
await conversationHandler.FindNewAgent(userCurrentChannel);
}
else
{
// TODO: Send an warning telling agent about new users online on this channel
//foreach (var agent in agentsOnChannel)
//{
// await conversationHandler.SendChannelListToAgent(string.Empty, agent.LivechatUserId);
//}
}
}
